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Mercure Hotel Kaiserhof Frankfurt City Center

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Mercure Hotel Kaiserhof Frankfurt City Center
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969 Reviews from our TripAdvisor Community

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Showing 447: English reviews
Brussels, Belgium
Reviewed 3 days ago NEW

Review collected in partnership with Accorhotels.com
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Helpful?
Thank kaybee_13
H8115-Management, Manager at Mercure Hotel Kaiserhof Frankfurt City Center, responded to this review

Leicester, United Kingdom
Reviewed 2 weeks ago

What could be better than to spend the new year 2017. Everything was perfect: accommodation, services, cleanliness and location of the hotel. We was welcomed by a young lady receptionist with a lot of warmth and professionalism. The room was very clean (as all Mercure hotels in Europe), a lot of police around the hotel but not only (we felt...

Review collected in partnership with Accorhotels.com
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Helpful?
Thank ICMan215
H8115-Management, Manager at Mercure Hotel Kaiserhof Frankfurt City Center, responded to this review

Dear ICMan215, Thank you very much for taking the time to write a feedback regarding your recent stay at Mercure Hotel Kaiserhof on TripAdvisor. It is always a pleasure to receive positive feedback and as we strive to continuously improve the quality of our services, this will serve as an encouragement to all of our staff. Mercure Hotel Kaiserhof Team...

Kuala Lumpur, Malaysia
Reviewed 2 weeks ago

The location is the best feature of this hotel.. However, the hotel itself is old but the rooms r well maintained enough. The most unpleasant thing about my stay was that there was workemn making loud noises from the floor below. The workmen started work at 0700 hrs. So sleeping a little later was not possible. Also, the hotel door...

Review collected in partnership with Accorhotels.com
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Helpful?
Thank Wee Kiat P
H8115-Management, Manager at Mercure Hotel Kaiserhof Frankfurt City Center, responded to this review

Dear Wee Kiat P, Thank you very much for your review and for staying at Mercure Hotel Kaiserhof. We always appreciate your feedback. Please allow me to offer my apologies for the construction noise that impacted your stay. As you may have already noticed, we are renovating our hotel for our beloved guests. As we try to get all this...

New Delhi, India
Reviewed 3 weeks ago

Nice hotel near to business district of Frankfurt. Lot of restaurants lined up on the street, truly international cuisines. Near to Central Station. Breakfast could have been better. Overall good property.

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Helpful?
Thank Traversal
H8115-Management, Manager at Mercure Hotel Kaiserhof Frankfurt City Center, responded to this review

Dear Traversal, Thank you very much for your review on Mercure Hotel Kaiserhof regarding your stay. We are very happy to have the possibility to offer our guests a shopping and entertaining area and on the same time a quick connection to the public transport and airport. We will be very happy to welcome you again on our hotel. Kind...

Frankfurt, Germany
Reviewed 4 weeks ago via mobile

good and friendly service be sure to book with breakfast - delicious and made with love rooms are good with new bed - no comprison to the other Mercure arojnd the corner (Mercure Messe I guess) Take room to the inside....

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Helpful?
Thank Marco I
H8115-Management, Manager at Mercure Hotel Kaiserhof Frankfurt City Center, responded to this review

Dear Marco I , Thank you very much for taking the time to write a feedback regarding your recent stay at Mercure Hotel Kaiserhof. We always appreciate your feedback and as we strive to continuously improve the quality of our services, this will serve as an encouragement to all of our staff. We will be very happy to welcome you...

Dallas, Texas
Reviewed 15 December 2016

Picked this hotel because of its location near the Bahnhof. However, the neighborhood was very sketchy, half a block from the red light district. The hotel was old and the rooms were outdated. HOWEVER, It was clear that the bathrooms were being remodeled. Hopefully the sheet and towels (very tattered) will be upgraded and the furniture will be replaced. The...

Review collected in partnership with Accorhotels.com
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Helpful?
Thank ImFr0mTEXAS
H8115-Management, Manager at Mercure Hotel Kaiserhof Frankfurt City Center, responded to this review

Dear ImFr0mTEXAS, Thank you very much for your feedback regarding your stay to Mercure Hotel Kaiserhof. We are happy to inform you that we are upgrading our hotel and therefore will be a lot of changes to our facilities, which you are welcome to visit anytime. As we strive to continuously improve the quality of our services, your kind words...

Singapore
Reviewed 12 December 2016

Hotel is inexpensive and located along a quiet street of the city. Surrounding shops include Mcdonalds and convenience stores. Short walk away from the train station and Römer. Facilities are all properly maintained. Highly recommended!

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Helpful?
Thank TravellingJerz
H8115-Management, Manager at Mercure Hotel Kaiserhof Frankfurt City Center, responded to this review

Dear TravellingJerz, Thank you very much for your review on Mercure Hotel Kaiserhof regarding your stay. We are very happy to have the possibility to offer our guests a shopping and entertaining area and on the same time a quick connection to the public transport and airport. We will be very happy to welcome you again on our hotel. Kind...

Nottingham, United Kingdom
Reviewed 6 December 2016

This place is in need of a serious refurbishment. I say this having visited many Accor Hotels across the world, including those in the Mercure group. It feels rather outdated and even some painting would update it. The rooms themselves are relatively spacious. We had a privilege room which had a large bathroom, but it seem odd as proportionately, the...

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Helpful?
Thank Roscoe F
H8115-Management, Manager at Mercure Hotel Kaiserhof Frankfurt City Center, responded to this review

Dear Roscoe F , Thank you very much for taking the time to write a feedback regarding your recent stay at Mercure Hotel Kaiserhof. For experiencing an inconvenience in the room regarding the bed, we are very sorry. We always desire for our guests the best facilities and services, so we are very happy to have given the opportunity to...

Garmisch-Partenkirchen, Germany
Reviewed 5 December 2016

Review collected in partnership with Accorhotels.com
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Thank 539deane
H8115-Management, Manager at Mercure Hotel Kaiserhof Frankfurt City Center, responded to this review

Frankfurt, Germany
Reviewed 3 December 2016

I felt the room was very clean and quite. The emanates were well appointed and functional. The only negatives i can list for my stay were the room was a little small, and it was a bit of a hike from the elevator to the room. The breakfast in the dinning room offered a wide selection of meats, fruits, cereals,...

Review collected in partnership with Accorhotels.com
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Helpful?
Thank moose545
H8115-Management, Manager at Mercure Hotel Kaiserhof Frankfurt City Center, responded to this review

Dear moose545, Thank you a lot for your feedback and your kind words for our hotel. We are very happy that we have met your expectations because we always want the best for our guests. We appreciate your review and as we strive to continuously improve the quality of our services, this will serve as an encouragement to all of...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
About the property
  • Wheelchair Access
Room types
  • Non-Smoking Rooms
  • Suites
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry

Additional Information about Mercure Hotel Kaiserhof Frankfurt City Center

Address: Kaiserstr. 62, 60329 Frankfurt, Hesse, Germany
Region: Germany > Hesse > Frankfurt
Price Range: RM257 - RM1,089 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Hotel Kaiserhof Frankfurt City Center 4*
Number of rooms: 76
Reservation Options:
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Also Known As:
Mercure Hotel Kaiserhof Frankfurt City Frankfurt
Quality Inn Frankfurt
Quality Hotel Frankfurt
Hotel Style:
#47 Luxury Hotel in Frankfurt
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Questions & Answers

Here's what travellers have asked, with answers from Mercure Hotel Kaiserhof Frankfurt City Center staff and other travellers.
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Questions? Get answers from Mercure Hotel Kaiserhof Frankfurt City Center staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“A street facing room on 2nd visit was very noisy with drunks leaving bars. Our 1st visit was on the other side of the hotel, much quieter.”
 of 5 bubbles M2067LMangelam, 17 Oct 2016 | Read review
“Higher floors have a better view”
 of 5 bubbles Bijecks, 13 Sep 2016 | Read review
“If summertime, avoid the rooms facing the main street!”
 of 5 bubbles vitorbabrazil, 12 Sep 2016 | Read review
“Suites larger rooms”
 of 5 bubbles kiwi262016, 8 Aug 2016 | Read review
“Upper floors... rooms in the station side are usually larger”
 of 5 bubbles 885fabianot, 11 Jul 2016 | Read review
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