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Mercure Hotel Kaiserhof Frankfurt City Center

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Mercure Hotel Kaiserhof Frankfurt City Center
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1,006 Reviews from our TripAdvisor Community

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Showing 459: English reviews
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Butare, Rwanda
Reviewed 1 week ago

Review collected in partnership with Accorhotels.com
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Thank P8492YEanned
H8115-Management, Manager at Mercure Hotel Kaiserhof Frankfurt City Center, responded to this review

Belgrade, Serbia
Reviewed 1 week ago

We went to Frankfurt for an extended weekend stay and were satisfied with its location, service and staff politeness. The hotel is conveniently located near the main train station, just a few minutes walk. It's also 10-15 min away from the city center so we very rarely used public transportation. The staff was very helpful as we came for an...

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Helpful?
Thank Argo_7
H8115-Management, Manager at Mercure Hotel Kaiserhof Frankfurt City Center, responded to this review

Dear Argo_7, we are really happy that you had a pleasant experience while staying on our Hotel. Thank you very much for your kind words and for recommending our hotel to trip advisor members. You can be sure your review will definitely motivate our colleagues. We will be very happy to welcome you again on Mercure Hotel Kaiserhof. Best regards...

Korschenbroich
Reviewed 2 weeks ago

This is when you just want to step out of the main station and your hotel should be there. Is actually under reconstruction, but is ok for the overnight stay. Friendly staff. Breakfast 15€, Wifi 9€. Lots of restaurants nearby. Yes it is in the red light district, but Kaiserstr. is also a crowded street with normal life. Coffee /...

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Thank DerProfi
H8115-Management, Manager at Mercure Hotel Kaiserhof Frankfurt City Center, responded to this review

Dear DerProfi, Thank you very much your feedback regarding your recent stay on our Hotel. Your review will be an encouragement to our Colleagues as we always strive to be better. I would like to correct a misunderstanding about the Wi-Fi. On our Hotel Wi-Fi is free and you do not have to pay. Maybe the card said that it...

London, United Kingdom
Reviewed 2 weeks ago

A 1 night stay in Frankfurt, and I wanted a hotel in the city but close to the station so ended up booking this place (again) As on my previous trip, still a reliable choice with a good spot on the main street from the Station to the centre of town. There's been some improvement work done (and it's still...

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Helpful?
Thank Blackheathbloke
H8115-Management, Manager at Mercure Hotel Kaiserhof Frankfurt City Center, responded to this review

Dear Blackheathbloke, First of all, I would like to warmly thank you for your kind words. We are very happy to know that we are a reliable choice for you. We are glad that we could again meet your expectations. You are right , we are under ongoing renovations until September. We are currently renovating our Hotel which includes also...

Jakarta, Indonesia
Reviewed 4 weeks ago

Review collected in partnership with Accorhotels.com
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Thank Henrietta H
H8115-Management, Manager at Mercure Hotel Kaiserhof Frankfurt City Center, responded to this review

London
Reviewed 4 weeks ago

Review collected in partnership with Accorhotels.com
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Thank kplondon2015
H8115-Management, Manager at Mercure Hotel Kaiserhof Frankfurt City Center, responded to this review

Monmouthshire, United Kingdom
Reviewed 18 March 2017

Stayed at this hotel for 2 days in March. The hotel is 700 yards from main rail station in Frankfurt. To get to the hotel you need to run a gauntlet of immigrants who abuse you as you walk by. The hotel is situated at the start of the red light district so we where constantly accosted by prostitutes. To...

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Helpful?
Thank 927dave146
H8115-Management, Manager at Mercure Hotel Kaiserhof Frankfurt City Center, responded to this review

Dear 927dave146, First of all, thank you for taking the time to write about your recent stay on our hotel. We always appreciate our guests reviews as we use them to become better and better. I would like to apologize that you did not enjoyed your stay. As you may have heard during your stay, we are at the moment...

London, United Kingdom
Reviewed 13 March 2017

Nothing bad to say. Great location just steps from the train station, and it's a zero to 20 minute walk to get to pretty much anything of consequence in the center of Frankfurt. Easy check-in, clean hotel room, good sleep. Was also one of the cheapest options at the time, booking just 3 weeks in advance.

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Thank seputus
H8115-Management, Manager at Mercure Hotel Kaiserhof Frankfurt City Center, responded to this review

Dear seputus, we are very happy that you enjoyed your stay. Thank you for your review regarding your stay on our hotel. It is always a pleasure to hear nice words from our guests. Thank you again for your feedback and we would be glad to welcome you again on our hotel. Best regards Urjona Dai Guest Relations Manager

Auckland, New Zealand
Reviewed 12 February 2017

We have stayed here many times on our trips to Germany over the last 6 years.we like it because it is handy to the main train station the main shopping centre and of course the airport. The staff are always friendly and have remembered us each time we book in.that tells you something about their customer service skills.they always reply...

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Helpful?
Thank kiwi262016
H8115-Management, Manager at Mercure Hotel Kaiserhof Frankfurt City Center, responded to this review

Dear kiwi262016, thank you very much for your kind words and your feedback regarding your stay at Mercure Hotel Kaiserhof. We are really happy that you felt comfortable and enjoyed your stay with us. You can be sure that your feedback will be a motivation and inspiration for our staff as we always try to become better and better. Thank...

Ho Chi Minh City, Vietnam
Reviewed 28 January 2017

Nice location, 3 minutes walk from the Central Station.Regardless of location, close to the Red Light District it not affect this hotel quality and efficiency. Perhaps reminiscent of old times where the hotel industry tried to serve its guests well this hotel's room's ceiling is tall, well equipped and friendly. Don't miss the breakfast, somehow far above their pair in...

Review collected in partnership with Accorhotels.com
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Thank QuietBrazilian
H8115-Management, Manager at Mercure Hotel Kaiserhof Frankfurt City Center, responded to this review

Dear lucassR2050SN, your review made me have a smile on my face while I was reading it! My whole team and I thank you very much for your kind words and this nice and detailed feedback. We are very happy when our guest's expectations are also met! Our guests' needs and wishes is our first priority. Thank you again and...

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Amenities

Highlights
  • Room Service
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Room types
  • Non-Smoking Rooms
  • Suites
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities

Additional Information about Mercure Hotel Kaiserhof Frankfurt City Center

Address: Kaiserstr. 62, 60329 Frankfurt, Hesse, Germany
Region: Germany > Hesse > Frankfurt
Price Range: RM272 - RM1,163 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Hotel Kaiserhof Frankfurt City Center 4*
Number of rooms: 76
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Also Known As:
Mercure Hotel Kaiserhof Frankfurt City Frankfurt
Quality Inn Frankfurt
Quality Hotel Frankfurt
Hotel Style:
#51 Luxury Hotel in Frankfurt
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Questions & Answers

Here's what travellers have asked, with answers from Mercure Hotel Kaiserhof Frankfurt City Center staff and other travellers.
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Bangkok, Thailand
14 days ago
Miami, Florida
17 days ago
2 months ago

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Questions? Get answers from Mercure Hotel Kaiserhof Frankfurt City Center staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Suites are the best”
kiwi262016, 11 Feb 2017 | Read review
“A street facing room on 2nd visit was very noisy with drunks leaving bars. Our 1st visit was on the other side of the hotel, much quieter.”
M2067LMangelam, 17 Oct 2016 | Read review
“Higher floors have a better view”
Bijecks, 13 Sep 2016 | Read review
“If summertime, avoid the rooms facing the main street!”
vitorbabrazil, 12 Sep 2016 | Read review
“Suites larger rooms”
kiwi262016, 8 Aug 2016 | Read review
5 of 5