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Mercure Hotel Kaiserhof Frankfurt City Center

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Traveller (291)
Room & Suite (147)
Dining (20)
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Overview
  • Excellent18%
  • Very good41%
  • Average26%
  • Poor11%
  • Terrible4%
Travellers talk about
“train station”(48 reviews)
“building work”(6 reviews)
“main station”(26 reviews)
AMENITIES
Free Wifi
Breakfast Buffet
Non-Smoking Rooms
Airport Transportation
Suites
Multilingual Staff
Wheelchair Access
4 Star Hotel
All hotel details
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Rooms
8 Jul9 Jul
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,223)
There are newer reviews for Mercure Hotel Kaiserhof Frankfurt City Center
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102
216
134
63
35
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102
216
134
63
35
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All reviewstrain stationbuilding workmain stationwalking distancered lightconvenient locationwifi is freeshopping areacomfortable roomsshort staykaiserstrassegermanydistricthbfeuroslippersminibar
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11 - 15 of 550 reviews
Reviewed 2 May 2018

Very cold night without heating in room. It wasn't possible to sleep in such a conditions. In the hall, on reception desk, temperature was good enough. Why you turn off heating system in room? For two persons just one complet of accessories and towels. What...More

Review collected in partnership with Accorhotels.com
Thank Goran M
Response from H8115-Management, Manager at Mercure Hotel Kaiserhof Frankfurt City CenterResponded 17 May 2018

Dear Goran M, thank you very much for your review. We was disappointed to read that you were not entirely satisfied with all aspects of your stay. Please rest assured that the points you made were addressed to avoid these problems in the future. Once...More

Reviewed 28 April 2018

Currently the hotel is undergoing renovations. I understand that the hotel desires to maintain operations during this phase, and I do not mind that there are painters doing their job and that there is a bit of dirt in the hallways. What I do not...More

Thank Stefan S
Response from H8115-Management, Manager at Mercure Hotel Kaiserhof Frankfurt City CenterResponded 17 May 2018

Dear Stefan S, Thank you for your feedback to help us to improve our services and facilities. Please be sure that we make every effort to execute the renovations in order to confront our guests as little as possible. Regarding the noted issues, you can...More

Reviewed 23 April 2018 via mobile

The hotel is undergoing renovations but seem to be to the building beside the main hotel and also quiet during the weekend. The hotel itself is modern and newly decorated. The hotel was clean and the staff helpful and always greeted with a hello. Room...More

Thank FrostyNorwich
Response from H8115-Management, Manager at Mercure Hotel Kaiserhof Frankfurt City CenterResponded 17 May 2018

Dear FrostyNorwich, thank you very much for your review about your recent stay in our hotel. We are glad to see that you enjoyed one of our new refurbished rooms and met up to your expectations. As we are still in upgrading all our facilities...More

Reviewed 22 April 2018

It was hot (80F) during my stay. Hotel was undergoing a renovation, therefore a/c was not working. Management doesn’t care about comfort of customers if they expect you to sleep in a room without a/c.More

Review collected in partnership with Accorhotels.com
Thank hwongrs
Response from H8115-Management, Manager at Mercure Hotel Kaiserhof Frankfurt City CenterResponded 23 April 2018

Dear hwongrs, thanks for taking time to place a review here on tripadvisor regarding your recent visit. At first we like to appologize the discomfort of the not usable AC in your room. We checked your data with our system and found out that you...More

Reviewed 20 April 2018 via mobile

Hotel is being renovated but didn’t impact on our stay. We arrived early morning after a 13 hour flight. Staff were able to find a newly renovated room for us within a couple of hours which was most appreciated. Room was small but comfortable. Breakfast...More

Thank kroe55
Response from H8115-Management, Manager at Mercure Hotel Kaiserhof Frankfurt City CenterResponded 17 May 2018

Dear Kroe55, Thank you for your feedback. I am glad to read that you have felt comfortable in our rooms. It is correct that there are some renovations going on but we are at the last steps to finish all new facilities. I thank you...More

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About
Amenities
Top amenities
Free High Speed Internet (WiFi)
Hotel Amenities
Dry Cleaning
Meeting Rooms
Laundry Service
Multilingual Staff
Conference Facilities
Airport Transportation
Breakfast Available
Room amenities
Minibar
Details
Price range
US$68 - US$217 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#62 Luxury Hotel in Frankfurt
Room types
Non-Smoking Rooms, Suites
Details
Price range
US$68 - US$217 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#62 Luxury Hotel in Frankfurt
Room types
Non-Smoking Rooms, Suites
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Traveller (291)
Room & Suite (147)
Dining (20)
Business Centre & Event Rooms (5)
Questions & Answers
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Mike19811111
22 June 2018|
Answer
Response from Henk N | Reviewed this property |
Yes they are
0
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Jo K
19 February 2018|
AnswerShow all 7 answers
Response from Michel R | Reviewed this property |
No problem at all, 5‘ walk on a very animated street
1
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Google Translation
sahilmahendru49
7 December 2017|
AnswerShow all 2 answers
Response from vitorbabrazil | Reviewed this property |
Hello Sahil, Being a non-smoker myself, I have absolutely no idea if the hotel has smoking rooms, and suggest you wrote them directly. Gute Reise, Vítor
1
Vote
Google Translation
Room Tips
"Top floor rooms"
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"Get a room on 7th. floor facing the street. This rooms were equipped with a small balcony."
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"ask for a room on the top floor - you get a balcony."
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"Location location---"
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