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Novotel Frankfurt City

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Traveller (224)
Room & Suite (84)
Dining (26)
Overview
  • Excellent19%
  • Very good46%
  • Average24%
  • Poor7%
  • Terrible4%
Travellers talk about
“frankfurt city”(21 reviews)
“train line”(4 reviews)
“fair grounds”(5 reviews)
AMENITIES
Free Wifi
Parking
Breakfast Buffet
Air Conditioning
Non-Smoking Hotel
Restaurant
Room Service
4 Star Hotel
All hotel details
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Rooms
29 Jul30 Jul
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,006)
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338 results
Traveller rating
57
135
99
29
18
Traveller type
Time of year
LanguageEnglish
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57
135
99
29
18
Show reviews that mention
All reviewsfrankfurt citytrain linefair groundsaccor hotelsfitness areastandard hoteltrade fairbusiness hotelwalking distances bahncomfortable roomhotel is locatedchecking inexcellent breakfastrailway stationmessetaxi
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1 - 5 of 338 reviews
Reviewed 1 week ago

Check in was quick and everything was explained to us regarding Wi-fi and finding our rooms. We came here as a group of 12 people. This hotel is perfect, very clean and tidy. Rooms are large and comfortable. Bathroom large and had miniature shampoo, shower...More

Thank small1223
Response from NovotelFrankfurt, Guest Experience Assistant at Novotel Frankfurt CityResponded 1 week ago

Dear small1223, thank you for your friendly evaluation. I am very pleased that you and your fellow travellers enjoyed your stay with us so much. I wish you a pleasant journey and many wonderful experiences. Best regards, Lars Paschold Guest Experience Assistant

Reviewed 1 week ago

The air condition needs to be improved. Not cool enough. Hotel gust smoke in the non-smoking room. The location is not convenience. 20 minutes walk to the nearest train station. No restaurant or convenient store near by.More

Review collected in partnership with Accorhotels.com
Thank dannycheung68
Response from NovotelFrankfurt, Guest Experience Assistant at Novotel Frankfurt CityResponded 1 week ago

Dear dennycheung68, thank you for your evaluation. I'm sorry that not everything during your stay was to your satisfaction. Due to environmental and climate protection, our air conditioning system is set so that no temperature below 20° can be reached. I hope you have sympathy...More

Reviewed 1 week ago via mobile

This hotel is located in Messe Area. First of all: This hotel very far from main station(hauptbanhoff) and city Center. You have to take taxi which is expensive. Or by tram which is about 15 mins of walk. But near to festehall. :( We stayed...More

Thank badar a
Response from NovotelFrankfurt, Guest Experience Assistant at Novotel Frankfurt CityResponded 1 week ago

Dear badar, I'm sorry you had such a negative experience during your stay in Frankfurt. I don't want to leave your review, which reflects your personal opinion, uncommented, because your evaluation is not really fair to our hotel and to our staff, who have given...More

Reviewed 1 week ago

Location - Not Great. Property - Not Great. Employees - Good. Food Collection - Just Average. Check-In Process: Little Slow. Check-Out Process: Ok Room & Bathroom - Just So So Hotel Must Employee More Staff, So Can Assist Guest With Luggage (To Room & From...More

Review collected in partnership with Accorhotels.com
Thank Shubham B
Reviewed 4 weeks ago

This Novotel is what you expect. Nothing fancy, very decent and very clean. It was terribly expensive, but normal price range for a Frankfurt hotel (maybe even a bit on the low side). Staff was friendly. Please note that there's an s-bahn running past the...More

Review collected in partnership with Accorhotels.com
Thank Lex v
Response from NovotelFrankfurt, Guest Experience Assistant at Novotel Frankfurt CityResponded 3 weeks ago

Dear Lex v, Thank you very much for your feedback. I am very pleased that our employees were able to convince you of themselves. Your hint with the S-Bahn is correct. There is a railway line in the immediate vicinity of the hotel with all...More

View more reviews
About
Awards & Recognition
GreenPartner
Amenities
Top amenities
Restaurant
Room Service
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Bar/Lounge
Spa
Hotel Amenities
Room Service
Business Centre with Internet Access
Wheelchair Access
Dry Cleaning
Meeting Rooms
Laundry Service
Multilingual Staff
Conference Facilities
Non-Smoking Hotel
Pets Allowed ( Dog / Pet Friendly )
Banquet Room
Room amenities
Air Conditioning
Things to do
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Details
Price range
US$66 - US$169 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#52 Luxury Hotel in Frankfurt
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$66 - US$169 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#52 Luxury Hotel in Frankfurt
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (224)
Room & Suite (84)
Dining (26)
Pool & Beach (10)
Business Centre & Event Rooms (2)
Family and Play Areas (1)
Questions & Answers
Ask a question
badar a
4 July 2018|
AnswerShow all 4 answers
Response from NovotelFrankfurt | Property representative |
Dear Badar a, You can reach the main station from our hotel by taking the S-Bahn from the Westbahnhof. Walk to S-Bahn station: 7 minutes Ride by S-Bahn: 10 minutes Hope to see you soon. Lars Paschold Guest Experience... More
0
Votes
Google Translation
Wmohsin
3 June 2018|
AnswerShow all 5 answers
Response from NovotelFrankfurt | Property representative |
Good Morning Wmohsin, directly in our house you will find the "Novo² Lounge - Bar - Eatery" where we offer mainly urban cuisine. You can also buy the most important items such as drinks and sandwiches directly in our... More
0
Votes
Google Translation
Abdulwahab O
13 February 2018|
Answer
Response from Bambang S | Reviewed this property |
You may need to contact the hotel directly either by phone or e-mail. Going around Frankfurt is fairly easy : You can either take a taxi from the airport (right outside the arrival terminal; I am not sure how much it will... More
1
Vote
Room Tips
"Ask for room away from railway track, trains run early and late."
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"top floor rooms"
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"Far away from the railway"
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"High floor room facing away from the main street..."
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