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Novotel Frankfurt City

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774 Reviews from our TripAdvisor Community

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Showing 263: English reviews
Los Angeles
Level Contributor
143 reviews
129 hotel reviews
common_n_hotel_reviews_1bd8 108 helpful votes
Reviewed 1 week ago

I can't say that the hotel is bad, but is basically unimpressive. The rooms lack character and the hotel needs a urgent freshen up. I have read about the hotel prior to booking it, so I was not disappointed. The hotel was located a bit out of the city and there was really nothing excited going around. However it was... More 

Helpful?
Thank Adrian L
Ho Chi Minh City, Vietnam
1 review
Reviewed 2 weeks ago

At the time of check out, your staff has charged EURO 220 instead of EURO 170 and said that due to mistake it has been done and they have sent back the difference amount i.e. EURO 50 in my credit card BUT I NOT RECEIVED ANY AMOUNT BACK IN MY ACCOUNT. Please investigate the matter as it seems CHEATING and... More 

Review collected in partnership with Accorhotels.com

Helpful?
Thank anujk188
1049Novotel, Front Office Manager at Novotel Frankfurt City, responded to this review

Dear Anujk188, thank you for taking the time to review your stay at TripAdvisor. First of all I really want to thank you for the good rating. As already explained in several Emails, we did not overcharge you and there was also no mistake. It is the normal procedure to block the amount for the room rate and 50 Euros... More 

Neuchatel, Switzerland
Level Contributor
132 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 91 helpful votes
Reviewed 3 weeks ago

Stayed 2 nights on a business trip. Hotel is not that well located and you need to walk a bit for trams of S Bahn. Hotel rooms are a bit on the shabby side and I would say they need a refurbishment. I was also disappointed to be given a room right opposite the elevators which meant noise from other... More 

Helpful?
Thank ch2013
1049Novotel, Front Office Manager at Novotel Frankfurt City, responded to this review

Dear ch2013, thank you very much for sharing your experiences at the Novotel Frankfurt City on TripAdvisor. I am very sorry that you could not really enjoy your stay because of the noise from other guests. I kindly recommend to request a room away from the elevator if you sensible for any noises. The hotel is located in a business... More 

Level Contributor
206 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 3 weeks ago via mobile

I stayed here for 3 weeks, and this hotel is really boring. The room is oldish, no bath just dush, and near the train line. You can hear it like your bed is in the train station. Breakfast is boring and not varied. I don't recomand this...

Helpful?
Thank Alina B

Travellers are raving about these Frankfurt hotels

Istanbul, Turkey
Level Contributor
158 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 93 helpful votes
Reviewed 29 October 2016

Room conditions and heating system are quite good. Bed, pillow and quilt are very soft and comfortable. Breakfast is sufficient. Hot and cold drinks, meats, chesees, fruits etc... Not enough person in reception. People have to wait longer time. Too far from Metro station (At least 700 meters).

Helpful?
Thank KARATASIstanbul
1049Novotel, Front Office Manager at Novotel Frankfurt City, responded to this review

Dear KaratasIstanbul, thank you very much for sharing your experience at the Novotel Frankfurt City at TripAdisor too. We do very much appreciate you positive words about our breakfast, beds and room conditions. You can reach the next subway station in 7 minutes walking or the next tram station in 4 minutes walking from the hotel. I am very sorry,... More 

Lisbon, Portugal
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 16 October 2016

This hotel do not have anything especial and it's just ok. Service was just average with some english language gaps, but room was provided as requested. Stayed there just for one night and as mentioned it's just ok. The room felt like it was used by smokers and did not felt that it was really very clean. Breakfast was an... More 

Helpful?
Thank PLS-Lisbon
1049Novotel, Front Office Manager at Novotel Frankfurt City, responded to this review

Dear PLS-Lisbon, thank you very much for sharing your experience at the Novotel Frankfurt City at TripAdvisor. We regret that we could not meet your expectations. We always try to create special moments for our guests. Also I would like to apologize for the smell in your room. We hope to convince you from our full service during your next... More 

Beirut, Lebanon
Level Contributor
38 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 12 October 2016

We stayed one night end of August in two connecting rooms. The rooms provide a standard Novotel experience with all amenities provided. Perfect beds, clean rooms, standard breakfast (which we had included in our rate). The metro (and the Messe) is a few minutes walk and the connection to the city only took an extra few minutes. All in all... More 

Helpful?
Thank Zahi J
1049Novotel, Front Office Manager at Novotel Frankfurt City, responded to this review

Dear Zahi J, thank you very much for your review and your great words about our hotel. We appreciate you mentioned our new beds, the clean rooms and our breakfast. We hope to welcome you again in the nearest future. Kind regards, Anja Kögl Front Office Manager More 

A TripAdvisor Member
Reviewed 9 October 2016 via mobile

Had a good stay in the novatel, room was fantastic in size, clean and functional, nespresso machine was a nice touch. We ate both nights in the restaurant, it was small and causal but food was of good quality and size. Breakfast was fantastic by European standards plenty of options warm and cold. Location ok, but not too much around... More 

Helpful?
Thank A TripAdvisor Member
1049Novotel, Front Office Manager at Novotel Frankfurt City, responded to this review

Dear Novotel Frankfurt City guest, thank you very much for your review and your positive words on TripAdvisor about our hotel. It is a pleasure for us to provide you with nice rooms, food of good quality and a great atmosphere. We hope to welcome you as our guests in the nearest future! Kind regards, Anja Kögl Front Office Manager More 

Level Contributor
23 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 6 October 2016 via mobile

A descent business Hotel near Messe. You have to pay everything extra... From breakfast up to the table water which there in German in general is much more expencive than beer... The mini bar is empty, we where 2 guys and we where given a small double bed and finally you near all day and all might long the nearby... More 

Helpful?
Thank Dimitris K
1049Novotel, Front Office Manager at Novotel Frankfurt City, responded to this review

Dear Dimitirs, thank you very much for sharing your experience at the Novotel Frankfurt City at TripAdvisor. First of all I would like to apologize that we could not meet all your expectations. With just a little bit more information at your booking we could have made your stay much more pleasant. For example you can book a twin room... More 

Rotterdam, The Netherlands
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 2 October 2016 via mobile

Good hotel with good service. Breakfast has all you need (a bit expensive) and the rooms are fine and clean. Location was not perfect for us but we knew that in advance. There were always taxi's parked outside the hotel luckily.

Helpful?
Thank Sander78
1049Novotel, Front Office Manager at Novotel Frankfurt City, responded to this review

Dear Sander78, thank you very much for your review and comment at TripAdvisor. We very much appreciate your words about our good service and breakfast as well as the rooms. I am sorry that the location of the hotel was not so good for you. Unfortunately this is something we can not change. But of course we can always call... More 

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Amenities

Highlights
  • Restaurant
  • Room Service
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Free Parking
  • Fitness Centre with Gym / Workout Room
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Conference Facilities
  • Multilingual Staff
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
Official Description (provided by the hotel)
The Novotel Frankfurt City welcomes guests with a design concept for the future. Bright colours, natural materials and ergonomic design characterise our 235 spacious, airconditioned rooms and 11 meeting rooms. Right in the city centre, only 500 m from the exhibition centre, 2 km from the main train station and close to two golf courses, this 4 star hotel is ideal for a business trip or holiday. Relax and revitalise with our restaurant with Mediterranean cuisine, gym, sauna, solarium and jogging track. ... more   less 

Additional Information about Novotel Frankfurt City

Address: Lise-Meitner-Strasse 2, 60486 Frankfurt, Hesse, Germany
Region: Germany > Hesse > Frankfurt > Bockenheim , Innenstadt
Price Range: RM261 - RM957 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Frankfurt City 4*
Number of rooms: 235
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Travelocity, Agoda, Priceline, ACCOR and Odigeo so you can book your Novotel Frankfurt City reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Novotel Frankfurt City Hotel Frankfurt
Accor Frankfurt City
Frankfurt Novotel
Hotel Style:
#35 Luxury Hotel in Frankfurt
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Questions & Answers

Here's what travellers have asked, with answers from Novotel Frankfurt City staff and other travellers.
2 questions
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Ho Chi Minh City, Vietnam
over a year ago

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Questions? Get answers from Novotel Frankfurt City staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Avoid rooms that end in n16 or n17 as they are opposite the elevators.”
 of 5 bubbles ch2013, 11 Nov 2016 | Read review
“Smoking rooms are on the 4th floor”
 of 5 bubbles pokeregg23, 20 Sep 2016 | Read review
“Upper floor rooms away from railway are quieter”
 of 5 bubbles rbiemans, 20 Aug 2016 | Read review
“Ask for a room away from the railway and on a higher floor.”
 of 5 bubbles Chronicle1, 1 Jul 2016 | Read review
“Free wifi if you are a club member in a superior room”
 of 5 bubbles 651DavidJ, 18 Feb 2016 | Read review
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