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Excelsior Hotel Ernst

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Traveller (817)
Room & Suite (429)
Dining (86)
Overview
  • Excellent76%
  • Very good17%
  • Average4%
  • Poor2%
  • Terrible1%
Travellers talk about
AMENITIES
Free Wifi
Breakfast Buffet
Non-Smoking Hotel
Restaurant
Airport Transportation
Room Service
Suites
5 Star accommodation
All hotel details
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Reviews (1,367)
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754 results
Traveller rating
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18
8
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562
133
33
18
8
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All reviewshanse stubeleading hotels of the worldpiano bartrain stationthe free mini barbeautiful hotelturn down servicecologne cathedralfive star hoteljunior suitewonderful stayan upgraderooms are spaciousthe location is perfectin decemberchristmas marketbreakfast buffet is
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1 - 5 of 754 reviews
Reviewed 2 days ago via mobile

Lovely hotel right next to the cathedral...can’t beat it! Effortless valet parking, friendly and efficient front desk, and lovely newly renovated room. The air conditioner worked well, the beds were comfortable, and the shower was very relaxing. I’d definitely return here!More

Thank victoria r
Response from excelsiorhotelernst, Geschäftsführer at Excelsior Hotel ErnstResponded today

Dear victoria r, we are very pleased that you have taken the time to share your experience here on tripadvisor with us. Your kind review is exactly the type of experience we strive to create for each and every guest and we are delighted to...More

Reviewed 1 week ago via mobile

I visited this hotel along with my husband and one year old. It was perfect for the 3 of us. The staff were very helpful. Check in took no more than one minute. The rooms were spacious and included a lovely set for my child...More

Thank N6061
Response from excelsiorhotelernst, Geschäftsführer at Excelsior Hotel ErnstResponded 1 week ago

Dear N6061, thank you very much for staying visiting the Excelsior Hotel Ernst. We are delighted to read that you have chosen us as a place to relax. Certainly we have shared your comment with the whole team right away. How wonderful to hear that...More

Reviewed 3 weeks ago via mobile

Excelsior is a very glamorous and famous hotel but a little bit updated in the furniture. Staff very friendly. Location 100% perfect. Huge room and bathroom. Nice amenities for guests and easy internet access.More

Thank Fernanda F
Response from excelsiorhotelernst, Geschäftsführer at Excelsior Hotel ErnstResponded 3 weeks ago

Dear Fernanda F, First of all we would like to thank you for visiting our hotel. We put great emphasize on the opinion of our guests to guarantee a consistently high level of service. Your kind review is exactly the type of experience we strive...More

Reviewed 3 weeks ago via mobile

The front deck staff here is so friendly and willing to help. We always left with a smile on our face. It’s an old building with lots of charm. The bathrooms are very modern - double sinks, separate bath, makeup mirror with lighting, bidet, scale,...More

1  Thank Rachel R
Response from excelsiorhotelernst, Geschäftsführer at Excelsior Hotel ErnstResponded 3 weeks ago

Dear Rachel R, we thank you so much for choosing the Excelsior Hotel Ernst. We are indeed very lucky with our location right in the center of Cologne. How wonderful to hear that we are one of your favorite hotels. This is a great motivation...More

Reviewed 3 weeks ago

We stayed three nights in the beginning of July. The hotel was beautiful. The location was wonderful. The breakfast was excellent. The service was phenomenal. We asked for direction on our first morning and the desk person came outside with us to show us the...More

Thank LenSchwartz
Response from excelsiorhotelernst, Geschäftsführer at Excelsior Hotel ErnstResponded 3 weeks ago

Dear LenSchwartz, Thank you very much for staying at the Excelsior Hotel Ernst and for sharing your lovely feedback with us. We are more than happy that you had a fantastic time in Cologne and that you were pleased with our facilities and service. Your...More

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About
Awards & Recognition
Travellers' Choice2018 Winner
Certificate of Excellence
Amenities
Top amenities
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Free High Speed Internet (WiFi)
Hotel Amenities
Room Service
Business Centre with Internet Access
Pets Allowed ( Dog / Pet Friendly )
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Non-Smoking Hotel
Airport Transportation
Dry Cleaning
Conference Facilities
Babysitting
Things to do
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Details
Price range
US$204 - US$700 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Luxury Hotel in Cologne
#2 Family Hotel in Cologne
#2 Romantic Hotel in Cologne
#3 Business Hotel in Cologne
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$204 - US$700 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Luxury Hotel in Cologne
#2 Family Hotel in Cologne
#2 Romantic Hotel in Cologne
#3 Business Hotel in Cologne
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (817)
Room & Suite (429)
Dining (86)
Business Centre & Event Rooms (8)
Family and Play Areas (4)
Questions & Answers
Ask a question
Liang Chuan W
8 May 2018|
AnswerShow all 2 answers
Response from Dachshund2010 | Reviewed this property |
Need to contact them, we came by train
0
Votes
Ed-Scotia
2 June 2017|
Answer
Response from tuner1950 | Reviewed this property |
Yes
1
Vote
LennaLam
28 February 2017|
AnswerShow all 3 answers
Response from excelsiorhotelernst | Property representative |
Dear LennaLam, thank you very much for your kind request. First of all we are delighted to learn of your interest in our hotel. You can reserve a room online at our website or by telephone. (+49 221 270 1). Please do... More
0
Votes
Google Translation
Room Tips
"The 6th Floor is very quiet"
Read review
"Even the "basic" rooms are luxury"
Read review
"King Deluxe Room was spacious and comfortable."
Read review
"I would try and get a room with rooms of the Cathedral."
Read review
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