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Excelsior Hotel Ernst

1,292 reviews
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Traveller (661)
Room & Suite (330)
Dining (55)
Overview
  • Excellent76%
  • Very good17%
  • Average4%
  • Poor2%
  • Terrible1%
Travellers talk about
Free Wifi
Breakfast Buffet
Non-Smoking Hotel
Restaurant
Airport Transportation
Room Service
Suites
5.0 Star Hotel
All hotel details
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Reviews (1,292)Write a Review
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All reviewshanse stubeleading hotels of the worldpiano bartrain stationthe free mini barbeautiful hotelturn down servicecologne cathedraljunior suitefive star hotelbeautiful rooman upgradecathedral viewrooms are spaciousthe location is perfectin decemberchristmas market
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1 - 5 of 723 reviews
Reviewed 1 week ago

Stayed here in December to visit the Christmas markets. The location is perfect for exploring the city and is right next to the cathedral and the station so is really convenient. The hotel is really beautifully decorated and a nice combination of traditional and luxury....More

Thank Angela P
Response from excelsiorhotelernst, Geschäftsführer at Excelsior Hotel ErnstResponded 6 days ago

Dear Angela P, Thank you for your wonderful review following your stay back in December. We appreciate your kind words about our staff and have shared your feedback with the whole team. This is a great motivation to all of us. We do look forward...More

Reviewed 1 week ago

We stayed at Excelsior for two nights on business to attend a Conference. Excelsior has a perfect location right next to the Dome and all other sight and restaurants. The hotel is very beautiful in a discrete way and feels a bit like going back...More

1  Thank Scaniahelsingb0rg
Response from excelsiorhotelernst, Geschäftsführer at Excelsior Hotel ErnstResponded 6 days ago

Dear Scaniahelsingb0rg, Thank you for taking the time to share your feedback with us here on TripAdvisor. We are delighted that you enjoyed your two night business trip at the Excelsior Hotel Ernst. We are indeed very fortunate with our location right in the heart...More

A TripAdvisor Member
2
Reviewed 2 weeks ago via mobile

This is a well run 5 star hotel. Reservations are for the most part non refundable. Room 205 is the best we have seen. Big sitting room super views of the cathedral and high ceilings. Top location. Internet service is a B. Beds are good...More

Thank A TripAdvisor Member
Response from excelsiorhotelernst, Geschäftsführer at Excelsior Hotel ErnstResponded 5 days ago

Dear guest, Thank you for sharing your feedback following your recent stay with us. We appreciate your comments and are delighted that you enjoyed our sauna. We are happy to informed you that our daily rate is bookable with a 24 hour cancellation policy and...More

Reviewed 2 weeks ago

I spend here one night on a business trip and it was all just great. Friendly and quick service and staff... food was good and rooms were excellent... Loved the bed... will be back on my next trip for sure...More

Thank Furtus
Response from excelsiorhotelernst, Geschäftsführer at Excelsior Hotel ErnstResponded 2 weeks ago

Dear Furtus, Thank you for your kind comment. We are very pleased that you had an enjoyable stay and loved our beds. Rest assured that we have shared your wonderful feedback about our friendly and quick service with the entire team. We do look forward...More

Reviewed 3 weeks ago via mobile

We had work in Frankfurt and decided to spend the weekend in Cologne before heading to Frankfurt. We loved the Excelsior Ernst. The service was very attentive and staff very friendly. The location is awesome, 1 block from the train station and across the street...More

Thank TrippinDudes
Response from excelsiorhotelernst, Geschäftsführer at Excelsior Hotel ErnstResponded 3 weeks ago

Dear TrippinDudes, Thank you very much for choosing the Excelsior Hotel Ernst to spend your weekend before heading to Frankfurt. We are delighted to read that you loved your stay and have shared your brilliant feedback with the entire team. This is exactly the type...More

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About
Awards & Recognition
Travellers' Choice
2018 Winner
Certificate of Excellence
Amenities
Top amenities
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Free High Speed Internet ( WiFi )
Hotel Amenities
Room Service
Business Centre with Internet Access
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Airport Transportation
Dry Cleaning
Conference Facilities
Things to do
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Details
Price range
US$201 - US$500 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Luxury Hotel in Cologne
#2 Romantic Hotel in Cologne
#2 Family Hotel in Cologne
#3 Business Hotel in Cologne
Room types
Suites, Non-Smoking Rooms
Details
Price range
US$201 - US$500 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Luxury Hotel in Cologne
#2 Romantic Hotel in Cologne
#2 Family Hotel in Cologne
#3 Business Hotel in Cologne
Room types
Suites, Non-Smoking Rooms
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Traveller (661)
Room & Suite (330)
Dining (55)
Business Centre & Event Rooms (5)
Family and Play Areas (4)
Questions & Answers
Ask a question
Ed-Scotia
2 June 2017|
Answer
Response from tuner1950 | Reviewed this property |
Yes
1
Vote
LennaLam
28 February 2017|
AnswerShow all 3 answers
Response from excelsiorhotelernst | Property representative |
Dear LennaLam, thank you very much for your kind request. First of all we are delighted to learn of your interest in our hotel. You can reserve a room online at our website or by telephone. (+49 221 270 1). Please do... More
0
Votes
Google Translation
mellamfr
17 July 2016|
Answer
Response from Cornelia H | Reviewed this property |
To my knowledge this is a public garage (underground) . It is probably as secure as any public garage is in a German city. Please contact the hotel for further details.
0
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Room Tips
"another hotel"
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"Rooms are roomy. You won't need a big room for a family."
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"Rooms at the front have views of the cathedral."
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"From the higher floors you can see the river nicely"
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