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Excelsior Hotel Ernst

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Excelsior Hotel Ernst
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1,134 Reviews from our TripAdvisor Community

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Showing 646: English reviews
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Oakdale, California
Reviewed 3 days ago NEWvia mobile

This hotel is one of the top hotels I have stayed in. It has everything you'd want from a hotel. Spacious rooms (I did upgrade), excellent staff, great room service, and close to many things for sight seeing. Its right across the street from the Cologne Cathedral. And steps from shopping, Pubs, restaurants, and local attractions.

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Helpful?
Thank Gary_Belt
Norwich
Reviewed 1 week ago

This is the best hotel we have ever stayed in! Everything was more than perfect. From the minute you enter the hotel,the staff are there to greet you and help you and make you feel safe and valued. We arrived approx 2 1/2 hours before the check in time but a really fantastic young man called David found us a...

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Helpful?
Thank Torchythetourist
excelsiorhotelernst, Manager at Excelsior Hotel Ernst, responded to this review

Dear Torchythetourist, Thank you for sharing your positive feedback. I am delighted to read that you have been pleased with our services and facilities and have forwarded your very kind comments to my entire team! Your feedback is most encouraging in our quest for quality and highest standards of service. Looking forward to welcoming you again at our hotel in...

Welwyn Garden City, United Kingdom
Reviewed 1 week ago via mobile

This leading Hotel of the world is perfectly located right across the road from the cathedral and a 3 minute walk from the main railway station. We had a lovely room in the new building no 351 which was large and everything was perfect . Every member of staff was friendly, helpful , polite and genuinely appear to enjoy working...

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Helpful?
Thank phillip g
excelsiorhotelernst, Manager at Excelsior Hotel Ernst, responded to this review

Dear phillip g, Thank you very much for visiting the Excelsior Hotel Ernst and for taking the time to write a review on Tripadvsior. We are very happy about your positive evaluation and we will share your compliments with the entire team. This is a wonderful motivation to all of us. We hope to welcome you back in Cologne very...

Birmingham, Alabama
Reviewed 3 weeks ago

This hotel is very well managed. Beautiful, old world charm. The room was beautiful and staff was very helpful. They offer free shoe shines. It's just across the street from Cologne Cathedral. Other parts of town are just a short cab ride away. Breakfast, in room, was easy and very good.

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Helpful?
1Thank Tom B
excelsiorhotelernst, Manager at Excelsior Hotel Ernst, responded to this review

Dear Tom B, Thank you very much for staying with us and we hope you had a safe journey back home. We are delighted about your positive feedback as this is a wonderful motivation to my entire team. All of them are striving for the very best everyday and to make every moment from our guests an unforgettable memory. We...

Auchterarder
Reviewed 4 weeks ago

Travelled to Colonge on route to Maastricht to see Andre Rui in concert, stayed in hotel for 1 night and then set off by train to Maastricht. Returned 3 days later to hotel for a further 4 night stay. When we first arrived we were offered an upgrade to a suite for a reduced rate, I asked if we could...

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Helpful?
1Thank Marmart48
excelsiorhotelernst, Manager at Excelsior Hotel Ernst, responded to this review

Dear Marmart48, Thank you very much for staying with us and we hope you had a safe journey back home. We are delighted about your positive feedback as this is a wonderful motivation to my entire team. All of them are striving for the very best everyday and to make every moment from our guests an unforgettable memory. We hope...

Lorain, Ohio
Reviewed 5 January 2017

The hotel was amazing. After some issues with booking, the hotel made up for it by a beautiful suite with amazing views. The staff was nothing but amazing our entire stay. It was in a perfect part of the city

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1Thank Tricia F
excelsiorhotelernst, Manager at Excelsior Hotel Ernst, responded to this review

Dear Tricia F, Thank you very much for staying with us and we hope you had a safe journey back home. We are delighted about your positive feedback as this is a wonderful motivation to my entire team. All of them are striving for the very best everyday and to make every moment from our guests an unforgettable memory. We...

Istanbul, Turkey
Reviewed 5 January 2017

Everything is excellent .... Location Room Services Dinning Otel is near the Cologne Dom and Hauptbahnhof in the center of city. Classic and modern style together very nice composition. A wonderful experience.

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Helpful?
1Thank Bulent O
excelsiorhotelernst, Manager at Excelsior Hotel Ernst, responded to this review

Dear Bulent O, Thank you very much for visiting the Excelsior Hotel Ernst and for taking the time to write a review on Tripadvisor. We are very happy about your positive evaluation and we will share your compliments with the entire team. This is a wonderful motivation to all of us. We hope to welcome you back in Cologne very...

Antwerp, Belgium
Reviewed 4 January 2017 via mobile

Visited Cologne Christmas markets which start right opposite the hotel. The location is perfect for exploring the city. The hotel is right in front of the Cathedral. The rooms facing the Cathedral are terrific. Some of the rooms facing the inner courtyard are larger and a bit older. Highly recommend the Grand Deluxe Rooms, which are recently renovated. The overall...

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1Thank Swav_and_Rhi
excelsiorhotelernst, Manager at Excelsior Hotel Ernst, responded to this review

Dear Swav_and_Rhi, Thank you very much for visiting the Excelsior Hotel Ernst and for taking the time to share your impressions with us. It has been our pleasure to have you with us and we are more than happy that you also enjoyed staying with us. We hope to welcome you back in Cologne in the not too distant future...

Reviewed 29 December 2016 via mobile

We stayed here for 2 nights at the end of a Rhine river cruise. It was a beautiful old hotel in a great location. The staff were very friendly and helpful. We only had to walk across the street to go to the Cathedral and the Christmas market.

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1Thank Lynne D
excelsiorhotelernst, Manager at Excelsior Hotel Ernst, responded to this review

Dear Lynne D, Thank you very much for visiting the Excelsior Hotel Ernst and for taking the time to share your impressions with us. It has been our pleasure to have you with us and we are more than happy that you also enjoyed staying with us. We hope to welcome you back in Cologne in the not too distant...

Watford
Reviewed 22 December 2016

We stayed here for 2 nights to visit the Christmas markets. The hotel is luxurious with professional and courteous staff. We had a slight mix up in our booking when we arrived but it was dealt with efficiently and courteously after a quick call to Venere, whom we booked through. I have stayed in many lovely hotels who always seem...

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Helpful?
1Thank Tracy B
excelsiorhotelernst, Manager at Excelsior Hotel Ernst, responded to this review

Dear Tracy B, Thank you for sharing your positive feedback on Tripadvisor. I am delighted to read that you have been pleased with our services and facilities and have forwarded your kind comments to my entire team. Looking forward to welcoming you again at our hotel in the not too distant future I remain For the Excelsior Hotel Ernst team,...

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Amenities

Highlights
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
Excelsior Hotel Ernst Koeln
Excelsior Hotel Ernst Koeln
Cuisines: European, German, Central European
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Airport Transportation
  • Dry Cleaning
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Babysitting

Additional Information about Excelsior Hotel Ernst

Address: Trankgasse 1 - 5, 50667 Cologne, North Rhine-Westphalia, Germany
Region: Germany > North Rhine-Westphalia > Cologne > Altstadt-Nord
Price Range: RM611 - RM2,933 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Excelsior Hotel Ernst 5*
Number of rooms: 140
Reservation Options:
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Also Known As:
Excelsior Hotel Cologne
Hotel Style:
#1 Luxury Hotel in Cologne
#2 Romantic Hotel in Cologne
#3 Family Hotel in Cologne
#3 Business Hotel in Cologne
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Questions & Answers

Here's what travellers have asked, with answers from Excelsior Hotel Ernst staff and other travellers.
7 questions
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Modiin, Israel
9 months ago

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Questions? Get answers from Excelsior Hotel Ernst staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“There are room on the main street facing the cathedral.”
 of 5 bubbles Torchythetourist, 18 Feb 2017 | Read review
“Book a regular room and take advantage of the suite upgrade”
 of 5 bubbles Marmart48, 29 Jan 2017 | Read review
“The newly decorated Grand Deluxe rooms are beautiful”
 of 5 bubbles tracyb190, 22 Dec 2016 | Read review
“I stayed in one of the refurbished rooms on level 5 but my colleague had a more traditional one (also on level 5)- both were excellent.”
 of 5 bubbles Lexcee, 1 Dec 2016 | Read review
“Room with view of Cologne Cathedral”
 of 5 bubbles D1883WEcharlesm, 19 Oct 2016 | Read review
5 of 5