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Mercure Hotel Koeln West

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Traveller (145)
Room & Suite (52)
Dining (8)
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Overview
  • Excellent19%
  • Very good47%
  • Average26%
  • Poor6%
  • Terrible2%
Travellers talk about
“usual mercure”(2 reviews)
“minutes by car”(2 reviews)
“city centre”(14 reviews)
AMENITIES
Free Wifi
Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
4 Star Hotel
All hotel details
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Rooms
8 Jul9 Jul
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (728)
There are newer reviews for Mercure Hotel Koeln West
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Traveller rating
32
81
57
12
8
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LanguageEnglish
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32
81
57
12
8
Show reviews that mention
All reviewsusual mercureminutes by carcity centretram stopnice swimming poolovernight stopsafe parkingnice hotelsolid hotelspoke very good englishspacious roomfresh fruitfamily roomcoffee machinewi fipublic transportmotorway
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21 - 25 of 190 reviews
Reviewed 17 May 2017

Hotel located in a very good position for the industrial zone around but also very easy to reach downtown with the metro line NR. 7 (close to Marsdorf station and drop off in neumarkt or heumarkt) New this year: the coffee machine in every room!...More

Thank Ragno22
Response from Bart V, General Manager at Mercure Hotel Koeln WestResponded 18 May 2017

Dear Ragno22, thank you very much for taking the time to give us some feedback. I am sorry that you have not been 100% satisfied with the service in our restaurant. Please let me ensure you that this is not the standard of our hotel....More

Reviewed 16 May 2017 via mobile

One night only on way back to UK. Spotless, efficient, German. Spacious room. Well equipped. Good parking. Easy access. No frills restaurant. Not exceptional. Comfortable but rigid menu. Excellent breakfast. Helpful staff.

Thank RolandSparling
Response from Bart V, General Manager at Mercure Hotel Koeln WestResponded 18 May 2017

Good morning Roland, thank you very much for your great feedback. I am glad you were happy with your stay and I will make sure to forward your warm words to my team. Kindest regards, Bart Vaessen General Manager

Reviewed 11 May 2017 via mobile

Very average hotel, rooms have only the minimum and it seems have not been renovated for some time. No mini bar and super small blankets. As for the staff it depended on the shift. Some employee's were really nice but some totally rude and not...More

Thank KT45KT
Response from Bart V, General Manager at Mercure Hotel Koeln WestResponded 15 May 2017

Dear KT45KT, Thank you for your review after your stay with us. I'm sorry to hear that your stay did not meet your expectations completely. However, our bathrooms have been completely renovated in 2014. Furthermore, the sleeping rooms have undergone a soft renovation in 2014...More

Reviewed 28 April 2017 via mobile

Nice hotel. Simple and tidy. It took us 15 minutes with the public transport to the city center and it took us 20 minutes by car to Phantasialand. The pool is small and simple but still nice to get some workout 💪. Sauna was under...More

Thank MNM8D
Response from Bart V, General Manager at Mercure Hotel Koeln WestResponded 3 May 2017

Dear Marloe8D, thank you very much for your review. The Sauna is currently refurbished completely, I apologise for the inconvenience caused. I hope to welcome you back here anytime soon. Kindest regards, Bart Vaessen General Manager

Reviewed 23 April 2017

My stay at hotel Mercure was very nice. I liked the thea that was proposed in my room. The beds were very comfortable and the service is perfect! Thanks to Mercure Hotels :D Greetings from Belgium, see you soon!!

Review collected in partnership with Accorhotels.com
Thank Amélie V
Response from Bart V, General Manager at Mercure Hotel Koeln WestResponded 26 April 2017

Dear Amélie V, Thank you very much for your positive review of your stay with us. We are looking forward to welcoming you back to the Mercure Hotel Cologne West. Kind regards from Cologne,

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About
Awards & Recognition
GreenPartner
Amenities
Top amenities
Restaurant
Room Service
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Spa
Hotel Amenities
Room Service
Dry Cleaning
Meeting Rooms
Laundry Service
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Things to do
Restaurant
Fitness Centre with Gym / Workout Room
Pool
Spa
Heated pool
Indoor pool
Details
Price range
US$68 - US$197 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#15 Best Value Hotel in Cologne
#38 Luxury Hotel in Cologne
Room types
Non-Smoking Rooms, Accessible rooms
Details
Price range
US$68 - US$197 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#15 Best Value Hotel in Cologne
#38 Luxury Hotel in Cologne
Room types
Non-Smoking Rooms, Accessible rooms
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Traveller (145)
Room & Suite (52)
Dining (8)
Pool & Beach (3)
Questions & Answers
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Leow Y
24 June 2017|
Answer
Response from Moirg | Reviewed this property |
I would suggest the train & tram network. Train from the airport and then tram line 7 (west of the city) getting off at Marsdof which is less than a 2 minute walk to the hotel.
0
Votes
Aurelia L
29 January 2017|
AnswerShow all 3 answers
Response from Henrik W | Property representative |
Dear Aurelia, Thank you for your questions about the hotel. Unfortunately, we are not near the Cologne fair centre. It is about 12 km away and takes about 35 minutes to get there by taxi. You will need about about 40 minutes... More
1
Vote
Room Tips
"superior/business room"
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"Ask for extra pillows."
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"Avoid rooms on the road side"
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"5th floor was nice"
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