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4.0
#45 of 266 hotels in Cologne
Location
Rooms
Value
Cleanliness
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Sleep Quality
Everyone needs a place to lay their weary head. For travellers visiting Cologne, Dorint Hotel am Heumarkt Koln is an excellent choice for rest and rejuvenation. Well-known for its luxury environment and proximity to great restaurants and attractions, Dorint Hotel am Heumarkt Koln makes it easy to enjoy the best of Cologne.
The rooms offer a flat screen TV, a minibar, and air conditioning, and getting online is possible, as free wifi is available, allowing you to rest and refresh with ease.
Dorint Hotel am Heumarkt Koln features 24 hour front desk, room service, and a concierge. In addition, as a valued Dorint Hotel am Heumarkt Koln guest, you can enjoy a pool and an on-site restaurant that are available on-site. Guests arriving by vehicle have access to paid private parking available on-site.
Given the close proximity of popular landmarks, such as Heumarkt (0.2 mi) and Praetorium (0.3 mi), guests of Dorint Hotel am Heumarkt Koln can easily experience some of Cologne's most well known attractions.
While in Cologne be sure to experience local dumplings favourites at Peters Brauhaus, Gilden im Zims, or Raskolnikow.
If you’re looking for things to do, you can check out Cologne Cathedral (0.4 mi), KölnTriangle (0.7 mi), or Museum Ludwig (0.4 mi), which are popular attractions amongst tourists, and they are all within walking distance.
Whether you’re travelling for business, pleasure or both, Dorint Hotel am Heumarkt Koln is sure to make your visit to Cologne one worth remembering.
Pipinstr. 1, 50667 Cologne, North Rhine-Westphalia Germany
Name/address in local language
Dorint Hotel am Heumarkt Koln
1,149 reviews
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
This is a hotel in the center of the city, very close to the old city, shopping centers and streets, Keln Notr Dam. This is all plusses of this hotel. Very bad cleaning staff, there are not cleaning properly, amenities in the bathroom were partly broken and etc. Shortly: this not 5-star hotel, maybe 3+ or 4. We ordered a room with a king-size bed, but they give us a room with 2 single beds. This is terrible. There are no comfortable sitting place in the reception.
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Date of stay: January 2020
Value
Service
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from 16patrice, Leiter Front Office at Dorint Hotel am Heumarkt Koln
Responded 2 Feb 2020
Dear Guest, thank you for your review. Only with the feedback from our guests, we are able to improve our services. We're very sorry that we could not meet your expectations, you have placed in us. To this end, we would like very much apologize to you We would be delighted if you would give us a 2nd chance, so that we can show you that we can do better.
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Sadly this is NOT a 5 star hotel and I don’t even know how they got that rating. They may have been at one point but unfortunately my experience there was not of a 5 star hotel. The staff was very friendly however the hotel itself was very underwhelming. Upon arrival there was a paper stuck on the elevator saying there will be no water after midnight for the next 3 days . We then got a room on the 6th floor which had a nice view of the street, however at 8am in the morning we were woken up by drilling sounds from a floor above us and when we complained to the staff they said there was nothing they could do about it, we then finally got moved to the second floor, but the furniture in that room was so old rusty and outdated in my opinion. My boyfriend wanted to go take a nice swim in the pool that is advertised on their website only to realize that using it is an extra charge as the pool does not belong to the hotel. The pillows we had were also very bad, usually you get a set of about 2-3 pillows in 5 star hotels but we only got 1 flat pillow each which was very uncomfortable to sleep on. Sadly the only good thing about this hotel is that it’s very close to everything, about 5 minutes to the main station and the supermarket is right across the street as are most restaurants. The Rhein river is also quite close. I believe the hotel has a lot of improvement to do but it seems they are not even considering improvement any time soon. After the not so great experience we had we thought maybe they might offer some sort of compensation but nothing was offered. Once again this is really not a 5 star hotel so don’t be fooled.
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Date of stay: August 2022Trip type: Travelled as a couple
Room Tip:If you are looking for 5 star experience this is not the hotel for that
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Service Manager, Gästeservice/Empfang at Dorint Hotel am Heumarkt Koln
Responded 22 Aug 2022
Dear Guest, thank you for your review. Only with the feedback from our guests, we are able to improve our services. We're very sorry that we could not meet your expectations, you have placed in us. We would like to apologize to you. We would be delighted if you would give us a second chance, so that we can show you that we can do better. Sincerely yours Marko Markovic General Manager
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We stayed at the hotel, room 409, from 19th to 21st December 2022 for a Christmas Market experience. We drove from the UK. I contacted the hotel in advance to find out about car parking arrangements, as I had never been to Cologne before, and they stated that it was first come, first served. There was no mention of the Green Badge needed to drive in Cologne (emissions-based badge that only allows certain non-polluting vehicles in to the city). I subsequently found out about it a short time before leaving, and, because of our postal strikes, was unable to get one in time (so now waiting for the 2 x 100 Euro fine for the two days I drove in and out of Cologne).
The hotel is perfect for a city stay or a Christmas market visit. The closest market is a matter of a few minutes walk away. It is also close to attractions like the Chocolate Museum (15 mins) and shopping.
The hotel is also spotless and modern, and the breakfast choice is excellent.
An external company runs the gym, so it only allows those aged 16+, but the pool is freezing, as is the jacuzzi!!
The room was large and modern with a comfortable bed, but during our first night, it was like the arctic and the second night like the Bahamas! After the first night, we informed them that the room had been freezing, and they sent up a heater; no investigation was made into why it was so cold.
The second night we arrived back after dinner, the room was like a sauna! The air con was set to 18, but it wasn’t working. I woke up as it was so hot that it wasn’t possible to sleep. I called the receptionist, and he came up to check the air con settings and said it was set as it should be, but the air con still wasn’t working. He offered a fan and opened a window or to change rooms. We decided not to change room at 2.15 am since we were leaving the next day and it would be too much of an inconvenience to pack everything up and move it during the night. My sister stayed in another room and did not experience this problem. Her room temperature was as it should be. This was an isolated experience but should have been investigated by the hotel instead of using the sticking plaster approach as sleeping comfort is the highest priority when staying in a hotel.
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Date of stay: December 2022Trip type: Travelled with family
Room Tip:Order a Green Badge for driving in Cologne at least a month in advance. Make sure you get hotel...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Tamim Chammout, Gästeservice/Empfang at Dorint Hotel am Heumarkt Koln
Responded 23 Dec 2022
Dear Guest, thank you for your review. Only with the feedback from our guests, we are able to improve our services. We're very sorry that we could not meet your expectations, you have placed in us. We would like to apologize to you. We would be delighted if you would give us a second chance, so that we can show you that we can do better. Sincerely yours Marko Markovic General Manager
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greedy hotel 2 star at best. pool 15 euro for guests. carpet in room 587 needs cleaning, old food in mini bar. New years eve bar closed to guests ,wow unless you pay 59 euro You get 2 glasses of bubbly and finger food greedy hotel. Breakfast went from great new years day until 2 p.m. The next day terrible no food in bain marie waited 40 minutes, one chef 30 minute wait for omlette tried to complain no manager ,told to complain when leaving. fresh o j machine missing old processed juice only. so angry with this expensive hotel complete rip off. go somewhere else and enjoy your holiday. Staff simply dont care about customers.
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Date of stay: December 2019
Value
Cleanliness
Service
Room Tip:dont go better hotels around this hotel is expensive poor overall not clean
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from 16patrice, Leiter Gästebetreuung at Dorint Hotel am Heumarkt Koln
Responded 9 Jan 2020
Dear Guest, thank you for your review. Only with the feedback from our guests, we are able to improve our services. We're very sorry that we could not meet your expectations, you have placed in us. To this end, we would like very much apologize to you We would be delighted if you would give us a 2nd chance, so that we can show you that we can do better.
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I have been coming to koln Xmas markets for 12 years and stayed at the Dorint an deer Messe , this year we switched to the Dorint an der Messe. What a mistake. The hotel location is great for serving the town and the Xmas markets but the hotel staff were the worst I have ever experienced. 1.The beds were never made for the three nights we stayed even after informing the staff after the first day , we were informed that a button on the door told the cleaning staff not to disturb apparently this had been pressed ? Not informed so after day one we told reception staff we would like our rooms cleaned for the remaining two nights , this never happened the floor was never Hoover and the beds never made we have photos of this . Following a discussion with reception staff they also confirmed that they would photograph and raise a complaint on my behalf again reception staff were not very accommodating or helpful. Also there are no toiletries in the room this needs to be asked for at reception along with the mini bar (we only found this out by a fellow guest being told from a departing guest) 2.The checking staff were not very helpful or informative as we had experienced at the Dorint an der Messe and this was the reason we have revisited the Dorint chain for 12 years. I understand COVID has brought many problems and rules in to play at hotels but this particular hotel did not help by the lack of courtesy that is shown at their sister hotels . Their attention to detail went amiss and given that we complained to the duty manager (really a supervisor)
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Date of stay: December 2021
Location
Cleanliness
Service
Room Tip:Ask to see the room before accepting it
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Very long wait at reception to check in and to purchase anything from the mini bar (which you have to come downstairs to get yourself which seems odd for a 4* hotel). Staff were slow and not welcoming or helpful. Shower in room didn’t work which we informed them of at checkout but no real apology or compensation was offered. We paid 28 euros for parking for 24 hours upon checkout at the reception where they validated our ticket. We then couldn’t get out of the car park as the hotel hadn’t validated the ticket! Total debacle when we just wanted to get out of the hottest multi story car park in Europe. Overall a very disappointing stay. Wouldn’t recommend. Too many hidden costs and service not good.
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Date of stay: September 2021
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Service Manager, Gästeservice/Empfang at Dorint Hotel am Heumarkt Koln
Responded 21 Sept 2021
Dear guest, It is a pity that you were not satisfied with our hotel staff, we receive many positive comments about our 'hotel heroes. We have of course passed on your points to the relevant departments. Perhaps you will visit us again in the future and we can inspire you. Your Team from Dorint Hotel am Heumarkt Köln
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Das Hotel ist ausgezeichnet, Kundenservice leider aber nicht so.
It was a real shame that the service seriously lets down this hotel, which is superbly located and is a really outstanding facility.
The hotel itself is right at Heumarkt station, a short walk from Neumarkt and the Hauptbahnhof (Cathedral area). Everything, from the shopping area to the Kölnarena (and even nearby airports) is within easy reach. The building itself is spacious and pleasant. Harry’s Bar is a real highlight, a very pleasant place to spend the end of an evening, and there is a new restaurant being constructed too. So I really recommend checking out this hotel as a potential place to stay in Cologne, whether on business or holiday.
However, there was a significant issue with the customer services. The sink in our room was not clearing - there was obviously a blockage in the pipe - meaning the water simply lay there. We reported this early one morning but nothing was done; when we reported it again, we were told it had been referred to “housekeeping” but that the hotel was full and there were no other rooms. The issue is that it wasn’t a matter for “housekeeping” but for a professional plumber; nor should guests simply be left with a sink full of dirty water and no assistance. (We also asked for two extra pillows but received only one.)
That really very poor standard of customer service and customer care was at odds with the quality of the hotel generally, but did really let it down. The hotel must invest in better staff training so that the service matches the promise.
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Date of stay: May 2022
Rooms
Location
Service
Room Tip:May be worth asking for a view of the cathedral - we didn’t have one!
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Service Manager, Gästeservice/Empfang at Dorint Hotel am Heumarkt Koln
Responded 31 May 2022
Thank you for being our guest during your recent trip to Cologne and for the time you took to share your valued feedback with us. Unfortunately it seems that your stay did not completely meet your expectations and we are very sorry for that. The feedback you gave us is currently under review by our management and we would like to thank you for pointing out your concerns. Please accept our apologies for any inconvenience you might have experienced. We hope you enjoyed your visit to Cologne regardless and it would be our pleasure to welcome you back as our guest in the near future. Your Dorint Hotel am Heumarkt Team.
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We come to Cologne every year to visit the Hardware Fare. The last few times we stayed in Dorint am Heumarkt and were satisfied. The location is great. But...this year, our partners canceled exhibiting at the Hardware fair at the last minute because of the coronavirus, and therefore we no longer had a reason to travel. the hotel had no understanding and was not willing to reduce the price even though we are regular guests and would surely come again. For cancelation, we paid almost the entire amount.
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Date of stay: February 2020
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Sandra Weinsheimer, Gästeservice/Empfang at Dorint Hotel am Heumarkt Koln
Responded 22 Feb 2020
Dear Guest, thank you for your review. We're very sorry that we could not meet your expectations, you have placed in us. To this end, we would like very much apologize to you.
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We spent a weekend in Cologne again as a couple in September 2024. As a former Cologne native, we know quite well and always choose the accommodation carefully for our "home visits". For whatever reason, we haven't been to the Dorint in a long time and have directly regretted the decisions of the past. Whether for a weekday business trip or a weekend city break. We would always recommend the Dorint am Heumarkt in Cologne without restriction. In particular, the price-performance ratio - also compared to other houses in the cathedral city has inspired us besides the central location (and yet very good and easy transport links). Professionalism of the staff, cleanliness, housekeeping, etc. were everything you would expect in such a hotel. The quite expensive breakfast buffet we skipped - but in the past this was worth every cent. And even if the bar is still one of the best in Cologne we cannot judge, because we did not stop there this time. All in all, however, we will be shortlisting the Dorint more frequently during future visits to Cologne.
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Date of stay: September 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hotel is excellent for location. Room clean and tidy but not refills on tea the whole 3 days we were there. Staff not overly friendly , as twice the English breakfast tea had run empty at breakfast and when I asked a waitress for more she just said No !!!!! Gluten free options a bit poor just crackers bread and bag of cornflakes. And main cereals not labelled to have if not containing wheat so breakfast was cornflakes and gluten free bread and jam which was a shame as I expected to have more of a range as coeliacs becoming more common . Harry’s bar was nice if a bit dark but burger and chips were massive ( again nothing for me so I had to watch my husband eat and i had a bag of crisps in the room later . The Australian waiter in Harry’s was very friendly and efficient if not overworked. On the whole the hotel was pleasant and efficient for the markets which was our intention. Only point to make as previously stated on reviews taxi from airport was quoted as €30 . We paid €45 both times so be aware taxi is not cheap but better than getting off a plane onto a train/bus. On the whole hotel was good for price
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Date of stay: December 2023Trip type: Travelled as a couple
Room Tip:Think twice before getting taxi from airport
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from David Scollo, Gästeservice/Empfang at Dorint Hotel am Heumarkt Koln
Responded 7 Dec 2023
Dear Guest, thank you for your review. We look forward to welcoming you soon again! With best regards, Marko Markovic General Manager
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Cardiff, United Kingdom103 contributions46 helpful votes
"Breakfast is very expensive at €29 per person per day or €25 if you pay on check-in. There are many bakeries nearby which offer a cheaper alternative for breakfast."
There are more places to choose from in the Cologne area.
PRICE RANGE
RM 549 - RM 955 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
cologne intercontinental
LOCATION
GermanyNorth Rhine-WestphaliaCologneAltstadt-Nord
NUMBER OF ROOMS
262
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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