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Mercure Hotel Duesseldorf City Center

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Mercure Hotel Duesseldorf City Center
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747 Reviews from our TripAdvisor Community

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Showing 322: English reviews
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Brussels, Belgium
Reviewed 1 week ago

Excellent staff, very kind. Parking cost 17 euro per day, but you have a public parking just next to it that cost 6 euro per day. Hotel is just 10 minutes by foot from center. Pillows are too soft, I should ask to change them but I did not.

Review collected in partnership with Accorhotels.com
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Helpful?
Thank Must E
Sven_Schlueter, Manager at Mercure Hotel Duesseldorf City Center, responded to this review

On behalf of my entire team as well as on a personal note, I would like to thank you for your stellar review, the great remarks on the staff and the recommendation. Your comments encourage us to continue to provide the best possible services for our guests. We are looking forward to welcoming you as a guest in our hotel...

Reviewed 4 weeks ago via mobile

Small rooms, unfriendly staff, high prices and you have to pay extra for breakfast. Rooms also seemed to need a slight renovation, and there was no clothingiron available. Good location though. Will not use this hotel again.

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1Thank Kristian U
Sven_Schlueter, Manager at Mercure Hotel Duesseldorf City Center, responded to this review

Thank you very much for your visit and your feedback. We regret that your experience with our hotel and our service did not meet your expectations; please allow us to express our sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Now I would like to ask you to...

Izmir, Turkey
Reviewed 2 March 2017

Mercure Hotel is the heart of the city . super close to main train station which also near the airport .. you can easily reach biggest shopping malls and places from this hotel .. Hotel is clean and good .. if you will stay in Duesseldorf you can think this place for your stay ..

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Thank Barizm
Sven_Schlueter, Manager at Mercure Hotel Duesseldorf City Center, responded to this review

Thank you very much für the top review and the very positive remarks on the location and an the hotel. We are very pleased that you enjoyed your overall stay with us. We are looking forward to welcoming you as a guest in our hotel again. Yours sincerely, Sven Schlüter General Manager

Greater London, United Kingdom
Reviewed 1 March 2017

Was in Dusseldorf for Karnival so wanted a hotel away from the Altstadt but close enough to be able to walk to. It is close to the Main Rail Station and the U-Bahn and that is about 5 mins or you can walk into the Altstadt in about 25 mins. The room was a Single Room, it was small but...

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Helpful?
Thank Mark B
Sven_Schlueter, Manager at Mercure Hotel Duesseldorf City Center, responded to this review

I hope you liked the Karnival?! Thank you very much for the amazing feedback. It is of great importance to us that you were satisfied with our services. The high ratings and positive remarks made us very happy and after I gladly passed on both results to my team, I would like to say a sincere “thank you” on their...

istanbul
Reviewed 25 February 2017

Check -in was OK...When we arrived around 14:00 the extra bed was not in the room; after informing reception and housekeeping the bed arrived at night.. How come a minibar does not exist in a 4 star hotel? Next morning we have been waken up eary at 08:00 by housekeeping for cleaning.. I made reservation for 3 people but there...

Review collected in partnership with Mercure Hotels
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Thank MCAN_ISTANBUL
Sven_Schlueter, Manager at Mercure Hotel Duesseldorf City Center, responded to this review

Thank you for your feedback, which is an important component toward long lasting and continuously improving quality services. I would like to offer my sincere apologies for the faults and human errors regarding the room facilities and the house-keeping. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We would be...

Hong Kong
Reviewed 17 February 2017

Breakfast delicious, traffic convenient(from Central Station to hotel by walk within 5 mins), staffs nice and friendly, nearby the supermarkets, extra bed are ready when checked in. However, lift was small and the main concern is no fridge in the room.

Review collected in partnership with Accorhotels.com
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Thank Petty Y
Leeds, United Kingdom
Reviewed 16 February 2017

My partner and I have just returned from a long weekend stay at the Mercure Dusseldorf City Centre Hotel. We stayed four nights, from Thursday to Monday and arrived for check in early in the evening. Check in was straight forward, and we were given keycards for a room on the fifth floor overlooking the front of the hotel. The...

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2Thank Sunmagic
Sven_Schlueter, Manager at Mercure Hotel Duesseldorf City Center, responded to this review

Thank you very much for the excellent review, the detailed and positive fedback and the top remarks on the room and the bar area. We are very pleased that you enjoyed our services and your overall stay with us. My team and I look forward to welcoming you again soon on your next visit in Düsseldorf. Best regards, Sven Schlüter...

London, United Kingdom
Reviewed 5 February 2017 via mobile

This hotel is located close to the main station only about a 2 min walk away. The single room i got as tiny with a cosy bathroom. Doesn't feel like a 4 star hotel as advertised by mercure. There is no facilities other than a restaurant. The room was pretty quiet. Plug in Bath didn't work well with leakage so...

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Thank philiplk
Helsinki, Finland
Reviewed 3 February 2017

I have stayed here several times. Hotel is nice and sometimes you can get an upgrade with Platinum status. This time I have ordered a "Privilege Suite with king-size bed ". When I claimed at reception, that I do not have any king size bed, but twin bed put together, the person in reception did not take this seriously. It...

Review collected in partnership with Accorhotels.com
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Thank Timo S
Frinton-On-Sea, United Kingdom
Reviewed 19 January 2017

The city was far more interesting than we had anticipated. This hotel although located in good position for railway station was some distance from the old town. The hotel was good,except on one day the tea/coffee cups etc were not cleaned. Also our room was large and well appointed but who thought of putting a frosted glass door on the...

Review collected in partnership with Accorhotels.com
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Thank clintstrutt

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Near Mercure Hotel Duesseldorf City Center

Amenities

Highlights
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Mercure Hotel Duesseldorf City Center offers 163 rooms and is located in the heart of Dusseldorf between the main railway station and the renowned Konigsallee 800 m away. Providing ideal access to the exhibition centre and the international airport just 10 km away, the Mercure hotel also features the Apero bar, the Quatre Saisons brasserie, a terrace and three conference rooms. ... more   less 

Additional Information about Mercure Hotel Duesseldorf City Center

Address: Am Stresemannplatz 1, 40210 Dusseldorf, North Rhine-Westphalia, Germany
Region: Germany > North Rhine-Westphalia > Dusseldorf > Stadt-Mitte
Price Range: RM307 - RM868 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Hotel Duesseldorf City Center 4*
Number of rooms: 163
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Also Known As:
Mercure Hotel Duesseldorf City
Mercure Duesseldorf City Center
Mercure Hotel düsseldorf
Hotel Style:
#35 Luxury Hotel in Dusseldorf
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Questions & Answers

Here's what travellers have asked, with answers from Mercure Hotel Duesseldorf City Center staff and other travellers.
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Questions? Get answers from Mercure Hotel Duesseldorf City Center staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Room at the back”
markbG9007PC, 28 Feb 2017 | Read review
“Can not fixe the room temperature even I closed it was very warm inside.. ”
MCAN_ISTANBUL, 24 Feb 2017 | Read review
“Rooms facing the back of the building are quieter”
Otherguru, 8 Dec 2016 | Read review
“Go for the Appartmenthaus!”
Gelim, 14 Nov 2016 | Read review
“Choose a room towards the backyard.”
302geira, 28 Sep 2016 | Read review
5 of 5