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Mercure Hotel Duesseldorf City Center

875 reviews
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Traveller (258)
Room & Suite (113)
Dining (13)
Overview
  • Excellent21%
  • Very good46%
  • Average23%
  • Poor7%
  • Terrible3%
Travellers talk about
“old town”(28 reviews)
“train station”(22 reviews)
“main station”(14 reviews)
Free Wifi
Parking
Breakfast Buffet
Air Conditioning
Non-Smoking Hotel
Restaurant
Room Service
4.0 Star Hotel
All hotel details
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Reviews (875)Write a Review
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87
154
83
34
14
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All reviewsold towntrain stationmain stationcoffee machinenice hotelmin walkexcellent locationbreakfast was excellentdouble rooman upgradefresh fruitcomfortable stayair conditioningconvenient locationbusiness tripbars and restaurantscity
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1 - 5 of 372 reviews
Reviewed 1 week ago via mobile

Stayed here with family of three including a toddler. Location was nearby the train station reachable by 5 minutes walking and city centre by 10 minutes as well. The hotel is old but clean located in between the main street and a quiet street. We...More

Thank toscamarie
Response from Sven_Schlueter, General Manager at Mercure Hotel Duesseldorf City CenterResponded 1 week ago

Thank you very much for the positive review and the great reamarks on the value. We are very happy that you felt so comfortable with us! My team and I are looking forward to welcoming you back as a guest hopefully soon. Best regards, Sven...More

Reviewed 3 weeks ago

Very poor client relationships - reception managed to convince all 6 of us that they don’t care at all. We had issues and if a hotel fails, we are all human, and it’s about how they apologise and correct For this reason, all of us...More

Review collected in partnership with Accorhotels.com
Thank ashleyoverton
Response from Sven_Schlueter, General Manager at Mercure Hotel Duesseldorf City CenterResponded 2 weeks ago

I would like to offer my sincere apologies for the problems regarding the service and the behaviour of the staff at reception. Please rest assured that I have already looked into this and taken steps - and within my team I will make sure that...More

Reviewed 3 weeks ago

The hotel rooms need refreshing. The furniture is quite old, there is no fridge in the room with only empty cabinet with broken pieces and hanging cables. Very narrow single duvets on the double beds, I needed to use two for one person to get...More

Review collected in partnership with Accorhotels.com
Thank kasnam867
Response from Sven_Schlueter, General Manager at Mercure Hotel Duesseldorf City CenterResponded 3 weeks ago

Thank you very much for your feedback. We regret that your experience with the room and the facilities did not meet your expectations; please allow us to express our sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem...More

Reviewed 3 weeks ago via mobile

Yet again another fantastic stay in the mecure in Düsseldorf. Excellent connections to city and airport. I cannot fault the staff at mecure or the rooms. Breakfast is superb Looking forward to November trip 2018More

Thank Jon P
Response from Sven_Schlueter, General Manager at Mercure Hotel Duesseldorf City CenterResponded 3 weeks ago

On behalf of my entire team as well as on a personal note, I would like to thank you for your stellar review and the great remarks on the staff and the breakfast. It was our pleasure to have you as our guest again. We...More

Reviewed 3 January 2018

Location, hotel is conveniently located 5 min walk (with luggage) from main railway station, where to you come from airport easily with S-Bahn or with long distance train. Königsallee is about 5-10 min walk away, Old Town bit more. Checkin was easy, thanks to Online...More

1  Thank mWrite
Response from Sven_Schlueter, Manager at Mercure Hotel Duesseldorf City CenterResponded 7 January 2018

Thank you very much for the positive and very detailed feedback, the recommendation and the amazing remarks on the staff - and also for your critique and suggestions on improvement. We take your input very seriously! Please accept my apologies for any inconveniences and discomfort...More

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About
Amenities
Top amenities
Restaurant
Room Service
Bar/Lounge
Free High Speed Internet ( WiFi )
Hotel Amenities
Room Service
Dry Cleaning
Meeting Rooms
Laundry Service
Multilingual Staff
Business Centre with Internet Access
Concierge
Banquet Room
Conference Facilities
Babysitting
Room amenities
Air Conditioning
Minibar
Things to do
Restaurant
Bar/Lounge
Details
Price range
US$84 - US$203 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#36 Luxury Hotel in Dusseldorf
Room types
Non-Smoking Rooms, Suites, Family Rooms
Details
Price range
US$84 - US$203 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#36 Luxury Hotel in Dusseldorf
Room types
Non-Smoking Rooms, Suites, Family Rooms
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Traveller (258)
Room & Suite (113)
Dining (13)
Questions & Answers
Ask a question
A67W
27 October 2016|
AnswerShow all 7 answers
Response from Sven_Schlueter | Property representative |
If the Privilege is still too small for you you can buy an upsell direct in the hotel. Great offer - Privilege Suite for additional 40€!
1
Vote
VixyPixy
30 August 2016|
AnswerShow all 4 answers
Response from Buddhatraveller | Reviewed this property |
I'd ask the hotel directly. That is their job after all. And this one has verry good service so I would not hesitate to ask.
0
Votes
Google Translation
Prigurt
15 June 2016|
AnswerShow all 10 answers
Response from abneez | Reviewed this property |
Hi Prigurt, From my experience, it was quite quiet in this neighbourhood. No bad traffic even. Only few parking spots. Somehow I didn't see this as real city centre. (no shopping street/malls but just normal shops and a lot... More
2
Votes
Room Tips
"don't take a room at the street site."
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"just take room opposite to road"
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"higher rooms better due to less street lighting"
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"Rooms on the side are very quiet."
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