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Mercure Hotel Duesseldorf City Center

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Traveller (259)
Room & Suite (112)
Dining (15)
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Overview
  • Excellent22%
  • Very good45%
  • Average23%
  • Poor7%
  • Terrible3%
Travellers talk about
“old town”(28 reviews)
“train station”(21 reviews)
“main station”(14 reviews)
AMENITIES
Free Wifi
Parking
Breakfast Buffet
Air Conditioning
Non-Smoking Hotel
Restaurant
Room Service
4 Star Hotel
All hotel details
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Reviews (892)
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89
157
84
34
15
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All reviewsold towntrain stationmain stationcoffee machinenice hotelmin walkdouble roomexcellent locationbreakfast was excellentan upgradefresh fruitcomfortable staynice roomconvenient locationbusiness tripbars and restaurantscity
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11 - 15 of 379 reviews
Reviewed 23 January 2018 via mobile

Yet again another fantastic stay in the mecure in Düsseldorf. Excellent connections to city and airport. I cannot fault the staff at mecure or the rooms. Breakfast is superb Looking forward to November trip 2018More

Thank Jon P
Response from Sven_Schlueter, General Manager at Mercure Hotel Duesseldorf City CenterResponded 25 January 2018

On behalf of my entire team as well as on a personal note, I would like to thank you for your stellar review and the great remarks on the staff and the breakfast. It was our pleasure to have you as our guest again. We...More

Reviewed 3 January 2018

Location, hotel is conveniently located 5 min walk (with luggage) from main railway station, where to you come from airport easily with S-Bahn or with long distance train. Königsallee is about 5-10 min walk away, Old Town bit more. Checkin was easy, thanks to Online...More

1  Thank mWrite
Response from Sven_Schlueter, Manager at Mercure Hotel Duesseldorf City CenterResponded 7 January 2018

Thank you very much for the positive and very detailed feedback, the recommendation and the amazing remarks on the staff - and also for your critique and suggestions on improvement. We take your input very seriously! Please accept my apologies for any inconveniences and discomfort...More

Reviewed 3 January 2018

I booked this room months ago and got a very good deal, breakfast included. As I have a platinum card I should have had an upgrade, but these rooms were all occupied, that was a pity but I won't complain. Room was ok, bed was...More

Thank Vandenbrouckeb
Response from Sven_Schlueter, Manager at Mercure Hotel Duesseldorf City CenterResponded 7 January 2018

Thank you so much for the positive review and the great remarks on the breakfast. I sincerely apologize for the human errors regarding parking that unfortunately caused inconveniences for you. Rest assured that we will take necessary measures so that an experience like yours will...More

Reviewed 2 January 2018

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Review collected in partnership with Accorhotels.com
Response from Sven_Schlueter, Manager at Mercure Hotel Duesseldorf City CenterResponded 7 January 2018

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Reviewed 19 December 2017 via mobile

My standard room was really small, something I’m used to see in London or New York. Internet worked but it was slow. On top of this snowfall had knocked down the TV receiver for the whole building and there was no way to repair it...More

1  Thank beachstone2c
Response from Sven_Schlueter, Manager at Mercure Hotel Duesseldorf City CenterResponded 22 December 2017

Thank you for your feedback. We regret that your experience with our hotel and our service did not completely meet your expectations; please allow us to express our sincerest apologies. On a personal note and on behalf of my team, I would like to ask...More

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About
Amenities
Top amenities
Restaurant
Room Service
Bar/Lounge
Free High Speed Internet (WiFi)
Hotel Amenities
Room Service
Dry Cleaning
Meeting Rooms
Laundry Service
Multilingual Staff
Business Centre with Internet Access
Concierge
Banquet Room
Conference Facilities
Room amenities
Air Conditioning
Minibar
Things to do
Restaurant
Bar/Lounge
Details
Price range
US$83 - US$168 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#47 Luxury Hotel in Dusseldorf
Room types
Non-Smoking Rooms, Suites, Family Rooms
Details
Price range
US$83 - US$168 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#47 Luxury Hotel in Dusseldorf
Room types
Non-Smoking Rooms, Suites, Family Rooms
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Traveller (259)
Room & Suite (112)
Dining (15)
Questions & Answers
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A67W
27 October 2016|
AnswerShow all 7 answers
Response from Sven_Schlueter | Property representative |
If the Privilege is still too small for you you can buy an upsell direct in the hotel. Great offer - Privilege Suite for additional 40€!
1
Vote
VixyPixy
30 August 2016|
AnswerShow all 4 answers
Response from Buddhatraveller | Reviewed this property |
I'd ask the hotel directly. That is their job after all. And this one has verry good service so I would not hesitate to ask.
0
Votes
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Prigurt
15 June 2016|
AnswerShow all 10 answers
Response from abneez | Reviewed this property |
Hi Prigurt, From my experience, it was quite quiet in this neighbourhood. No bad traffic even. Only few parking spots. Somehow I didn't see this as real city centre. (no shopping street/malls but just normal shops and a lot... More
2
Votes
Room Tips
"Go for the bigger rooms"
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"As there's a tram line and busy road at the front, if you want a quiet room, ask for one overlooking the..."
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"Some rooms have bath others don’t."
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"don't take a room at the street site."
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