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I was staying at the Mercure Düsseldorf Süd in Hassels for a long weekend. By accident I arrived at the car park of the church next door and as there was more than enough space, I left my car there all four nights. Parking in...More
Thank Georg S
Response from LangeDUS, Manager at Mercure Hotel Duesseldorf SudResponded 2 weeks ago
Dear Georg S,
thank you very much for you evaluation and extensive comment on your stay with us.
The info screen on the TV should be updated, but we are happy to have the info so we can check on it again. Also we appreciate...More
Prague, Czech Republic
Reviewed 31 January 2018
Review collected in partnership with Mercure Hotels
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Response from LangeDUS, Manager at Mercure Hotel Duesseldorf SudResponded 31 January 2018
a fair hotel to stay for a night or more...we stayed for one night...the room was big enough but the bathroom and the shower were small a bit...they were clean...friendly staff...quick check in...it was a nice experience
Thank Issa M
Response from Alexandra H, Front Office Manager at Mercure Hotel Duesseldorf SudResponded 8 November 2017
Dear Issa, Thank you for your comments. We are glad to read that you enjoyed your stay. To make your stay more comfortable we are renovating all our bathrooms till the end of February 2018. We are looking forward to welcome you again. Kind regards
Stayed one night at the week-end. Having stayed at numerous hotels in Düsseldorf and in Cologne (including Mercure) this really is the worst. Reception staff were rude, particulary on the Sunday morning. Breakfast was a ridiculous 18 Euros and was awful. Hot food - I...More
Response from Alexandra H, Leiter Front Office at Mercure Hotel Duesseldorf SudResponded 30 October 2017
Dear guest, Thank you for your comments. We are very sorry that the employees have not treaten you in the right way. the whole staff is able to communicate in English therefore we are sorry for the missunderstanding. We hope this experiences will not deter...More
We ended up staying in this hotel as all others were booked. Firstly the hotel is over 10km out of Dusseldorf city so you do not have the option of coming and going from your room. Secondly the hotel looks like it was made out...More
Response from LangeDUS, Convention Sales Manager at Mercure Hotel Duesseldorf SudResponded 12 October 2017
thank you very much for taking time to inform us about your experience during your stay. We are glad to inform you that all our bathrooms will be renovated from end of month to february 2018. Maybe you will give us the chance...More