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Gran Hotel Elba Estepona & Thalasso Spa

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1,554 Reviews from our TripAdvisor Community

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There are newer reviews for Gran Hotel Elba Estepona & Thalasso Spa
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Showing 656: English reviews
Newport, United Kingdom
Level Contributor
24 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 20 October 2016

The hotel was an excellent base for our golf trip to the Estepona area (20 golfers). Check-in was very efficient, all paper work was ready for us and staff helpful. The room I was allocated was huge (523) but please note the wall box to insert your card in to turn on the electricity may take some finding (ask at... More 

Helpful?
Thank Welshboy2015
Elba Estepona E, Director General at Gran Hotel Elba Estepona & Thalasso Spa, responded to this review

Dear Welshboy2015, Thank you very much for takin g the time to evaluate our hotel on Tripadvisor and help other travelers make a wise choice. We are proud of you comments and knowing that we have contributed to enhance your holiday experience makes us very happy. We are aware that a satisfied costumer is the best ever publicity we can... More 

Surrey, United Kingdom
Level Contributor
67 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 18 October 2016 via mobile

First impressions count and the complimentary bubbles on arrival were certainly a good first impression! We were lucky enough to be upgraded to a large suite with a wonderful balcony - it was amazing. The staff made our stay and the facilities were excellent - we aren't usually the type of people that wouldn't venture out of the hotel but... More 

Helpful?
Thank Claire4132
Elba Estepona E, Director General at Gran Hotel Elba Estepona & Thalasso Spa, responded to this review

Dear Claire4132, Thank so much for sharing some positive feedback about your recent stay with us through this online travel forum. We are glad to read that after carefully choosing your resort you are not disappointed. For us it is always a great motivation to see how our daily effort and passion for hospitality results in a high satisfaction rate... More 

Level Contributor
31 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 17 October 2016

we stayed for three days and we had a great time, had a suite which was very spacious with a fantastic view. very quiet rooms never disturbed. The food at all meal times was excellent with freshly cooked meat and fish at lunch and dinner. The service in the restaurant was lacking though and didn't match the 5 star hotel... More 

Helpful?
Thank Ben v
Elba Estepona E, Director General at Gran Hotel Elba Estepona & Thalasso Spa, responded to this review

Dear Ben v, Thank you for your kind recommendations of the Elba Estepona Gran Hotel &Thalasso Spa*****. We are delighted to learn that your time spent here was enjoyable and that you liked our spacious rooms. This together with the friendliness of my team are the real assets of the hotel. It would be a pleasure to host you in... More 

Level Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 16 October 2016 via mobile

The rooms are very large and the hotel has a 'grandness' from the 90s however the when things don't work the hotel staff aren't sure what to do - not only did our spa bath not function it also made a noise and it was only resolved after three complaints, in addition they mixed up our room service order and... More 

Helpful?
Thank Samantha J
Elba Estepona E, Director General at Gran Hotel Elba Estepona & Thalasso Spa, responded to this review

Dear Samantha J, Thank you for sharing your feedback at Tripadvisor. I’m truly sorry to learn that we didn’t meet your expectations, what’s more, we fell far away from them. That’s certainly not the direction in which we wish to go and we really appreciate your valuable comments. Our Team is looking into the issues you mentioned and we believe... More 

Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 16 October 2016 via mobile

Excellent hotel very good service. Too. Was very clean toilet everything clean .room was spacious beautiful views from balcony new pool area . Overall experience was good.staff was very attentive. All were very helpful. Free Wi-Fi sports TV all at one place they help you to find a good place to dine

Helpful?
1 Thank beatslove
Elba Estepona E, Director General at Gran Hotel Elba Estepona & Thalasso Spa, responded to this review

Dear beatslove, Thank you for deciding to write an online review after your stay at Elba estepona. We are happy that your short break has been an enjoyable experience and we are truly thankful for your recommendation. Best regards, Juan Manuel Galán General Manager More 

York, United Kingdom
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 12 October 2016

We spent 9 days here all inclusive last month and thoroughly enjoyed it. Staff very friendly and helpful although a little under staffed on the bar at night. They made lovely cocktails from scratch but as they are time consuming to do another barman/maid would have helped to stop people starting to get grumpy. There was a singer every night,... More 

Helpful?
2 Thank BobbieR275
Elba Estepona E, Director General at Gran Hotel Elba Estepona & Thalasso Spa, responded to this review

Dear BobbieR275, Thank you for deciding to write an online review after your stay at Elba estepona. We are happy that your break has been an enjoyable experience and we are truly thankful for your recommendation. Best regards, Juan Manuel Galán General Manager More 

Jersey, United Kingdom
Level Contributor
16 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 12 October 2016

We stayed here for the last week of a mobile Spanish holiday & it was really lovely. Nice pool, nice grounds, nice staff & a spacious clean room. We upgraded to all inclusive at checkin & I'm very pleased that we did; the buffet food was fantastic.. although it was also a buffet there were chefs to cook a choice... More 

Helpful?
1 Thank Nigel P
Elba Estepona E, Director General at Gran Hotel Elba Estepona & Thalasso Spa, responded to this review

Dear Nigel P, Thank you for posting your review on Tripadvisor. We are happy that your family holiday was an enjoyable experience. I will share your nice comments about our staff,they are very dedicated professionals and certainly will be delighted to learn that they could make your stay special. Best regards, Juan Manuel Galán General manager More 

Altrincham, United Kingdom
Level Contributor
59 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 11 October 2016

We have recently returned from a 5 nights' stay at this hotel. It is situated at about 4 km from the town of Estepona, but the taxi fare to the town costs less than 10 euros. The hotel is beautifully appointed with a large stylish entrance hall, the rooms are well appointed, the beds are very comfortable and one is... More 

Helpful?
1 Thank gib88
Elba Estepona E, Director General at Gran Hotel Elba Estepona & Thalasso Spa, responded to this review

Dear gib88, Thank you for your kind recommendations of the Elba Estepona Gran Hotel &Thalasso Spa*****. We are delighted to learn that your time spent here was enjoyable and that you liked our spacious rooms. This together with the friendliness of my team are the real assets of the hotel. It would be a pleasure to host you in the... More 

Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 10 October 2016 via mobile

Fabulous hotel great room & balcony area. There is a choice of 2 large swimming pools one of which is heated plus a small pool for those with young children. Lovely well kept 4 poster pool beds which we made the most of. Facilities all good with staff very happy & friendly especially Peter at the pool bar who makes... More 

Helpful?
Thank Jules-of-beckenham
Elba Estepona E, Director General at Gran Hotel Elba Estepona & Thalasso Spa, responded to this review

Dear Jules-of-beckenham, Thank you for having chosen our resort for your holiday and for your valuable time spent on this online review. I’m pleased to learn that you have enjoyed the hotel facilities and service offer and we would be definitely happy to welcome you back in the future. Please do not hesitate to contact us prior to your reservation,... More 

Newtonhill, Scotland
Level Contributor
77 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 225 helpful votes
Reviewed 9 October 2016

Spent 11 nights in the hotel in September 2016. We booked a Junior Suite based on what we had seen on TripAdvisor and the hotel's website. On arrival were advised that we had been given an upgrade to a Suite, which we thought would be wonderful. However, as soon as we saw the room we were seriously disappointed as it... More 

Helpful?
Thank rush2112
Elba Estepona E, Director General at Gran Hotel Elba Estepona & Thalasso Spa, responded to this review

Dear rush2112, Thank you for sharing your positive experience from Gran Hotel Elba Estepona & Thalasso Spa. I’m pleased to learn that you thoroughly enjoyed it. Warm regards, Juan Manuel Galán General Manager More 

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Amenities

Highlights
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting

Additional Information about Gran Hotel Elba Estepona & Thalasso Spa

Address: Urbanizacion Arena Beach | Carretera Estepona - Cadiz, Km 151, 29680, Estepona, Spain
Region: Spain > Andalucia > Province of Malaga > Costa del Sol > Estepona
Price Range: RM593 - RM967 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Gran Hotel Elba Estepona & Thalasso Spa 5*
Number of rooms: 204
Reservation Options:
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Also Known As:
Gran Hotel Elba Estepona & Thalasso Estepona
Gran Hotel Elba Estepona And Thalasso Spa
Gran Hotel Elba Estepona & Thalasso Spa Spain - Costa Del Sol
Hotel Style:
#2 Family Hotel in Estepona
#3 Romantic Hotel in Estepona
#4 Luxury Hotel in Estepona
#5 Spa Hotel in Estepona
#5 On the Beach Hotel in Estepona
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Questions & Answers

Here's what travellers have asked, with answers from Gran Hotel Elba Estepona & Thalasso Spa staff and other travellers.
64 questions
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Carlisle, United Kingdom
4 months ago
Preston, United Kingdom
9 months ago

See all questions (64)

Questions? Get answers from Gran Hotel Elba Estepona & Thalasso Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“All rooms have a sea view which is very beautiful”
  • footprint on bedroom wall
  • no handles on wardeobe key kept dropping out and you had to use your nails to open doors
  • the pics are a selection of our room, bathroom and view (hopefully if Ive uploaded correctly)
  • beautiful view
  • this is only one section of the room which had lots of bad marks on the walls
 of 5 bubbles 1Mags, 16 Nov 2016 | Read review
“Room 215 overlooks the gardens and sea; the balcony is very private and a great sun trap in the morning”
 of 5 bubbles 321margaretd, 2 Nov 2016 | Read review
“sea view wonderful”
 of 5 bubbles 8sd2016, 30 Oct 2016 | Read review
“go for a junior suite”
 of 5 bubbles 418beckyv, 17 Oct 2016 | Read review
“All rooms face the sea”
 of 5 bubbles BobbieR275, 12 Oct 2016 | Read review
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