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Hotel Palacio De Santa Paula, Autograph Collection

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Traveller (567)
Room & Suite (192)
Dining (52)
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Overview
  • Excellent55%
  • Very good32%
  • Average9%
  • Poor2%
  • Terrible2%
Travellers talk about
“former convent”(31 reviews)
“marriott points”(13 reviews)
“el claustro”(13 reviews)
AMENITIES
Free Wifi
Parking
Breakfast Buffet
Air Conditioning
Non-Smoking Hotel
Restaurant
Room Service
5 Star Hotel
All hotel details
Additional information
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Offers from Hotel Palacio De Santa Paula, Autograph Collection
Special Offer: Member Rates
Hotel packages
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Rooms
1 Jul2 Jul
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1 room, 2 adults, 0 children
Standard Room
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Reviews (1,189)
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Traveller rating
461
244
79
13
13
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LanguageEnglish
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461
244
79
13
13
Show reviews that mention
All reviewsformer conventmarriott pointsel claustrobeautiful courtyardfive star hotelolder partsuperior roomfront desk staffdouble windowsold sectionhotel restaurantthe busmini baramazing hotelmodern amenitiesroyal chapelhotel is centrally located
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1 - 5 of 810 reviews
Reviewed yesterday

This hotel is well located near attractions and restaurants. The service is outstanding. The included breakfast includes hot prepared to order items. The coffee is make it yourself Nespresso. The rooms are interesting, quiet and very comfortable. Great choice if you are staying in Granada.

Thank RusPat_704
Reviewed yesterday

We visited on a Mini Moon following our wedding in Malaga. Despite us emailing ahead to say we had just been married the staff made no gesture or mention of this, which contrasted sharply with other hotels we stayed in on our trip. The courtyard...More

Thank KillyTheRambler
Response from HPSPA, Front Desk at Hotel Palacio De Santa Paula, Autograph CollectionResponded yesterday

We deeply regret that we have not been able to meet your expectations, and we appreciate your comments, which will help us improve our service. Best regards. Juan José Correa Front Desk Hotel Palacio de Santa Paula

Reviewed 4 days ago

The hotel has nice rooms and a lovely courtyard to relax in. I would have given it a 5 star rating but for the fact that my Kindle reader was taken from my room and the hotel's response was less than satisfactory. When I first...More

Thank Jan C
Response from HPSPA, Front Office Manager at Hotel Palacio De Santa Paula, Autograph CollectionResponded 3 days ago

Dear Jan C Thank you very much for your comments after your stay with us. We are very sorry about the issue with your device and for not being able to achive your expectations about the hotel. We made a deep research to find out...More

Reviewed 5 days ago via mobile

We had a lovely stay. Very comfortable rooms, clean, good bath amenities, comfortable bed and pillows. Friendly staff. Central hotel. Easy parking if you have a car. Great bar, very nice restaurant, and beautiful court yard to enjoy some down time and a drink. Highly...More

Thank heart_to_heart66
Reviewed 1 week ago via mobile

We spent two nights in Granada, we picked the best hotel but it turned out to be a terrible decision, the hotel hosted a dinner party in the middle of the patio and the noise was unbearable going over 1:00 AM, Even thought we complain...More

Thank Юлия В
Response from HPSPA, General Manager at Hotel Palacio De Santa Paula, Autograph CollectionResponded 1 week ago

Dear Юлия В, We are terribly sorry you had this bad experience in our Hotel. We really try to avoid any circunstace that may disturb our guests who are so important for us. We ask you for the most sincere apologies for any inconvenience we...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Free High Speed Internet (WiFi)
Hotel Amenities
Room Service
Business Centre with Internet Access
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Minibar
Things to do
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Details
Price range
US$128 - US$224 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#6 Luxury Hotel in Granada
#13 Romantic Hotel in Granada
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$128 - US$224 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#6 Luxury Hotel in Granada
#13 Romantic Hotel in Granada
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (567)
Room & Suite (192)
Dining (52)
Amenities (15)
Business Centre & Event Rooms (3)
Family and Play Areas (2)
Questions & Answers
Ask a question
MsMinxi
8 May 2018|
AnswerShow all 4 answers
Response from HPSPA | Property representative |
Dear Sir or Madame, We can help you with this. It would be easier for you and for us if we can maybe talk about it on the phone or by email. Awaiting your comments Inma Pérez Front Desk
0
Votes
Google Translation
Heena H
22 August 2017|
AnswerShow all 5 answers
Response from HPSPA | Property representative |
Dear Heena H Thank you for your question. At this moment our hotel does not have Halal food available, sorry. If you have any other question please let us know, will be our pleasure to assist you. Best regards
0
Votes
taxmanmrwilson
12 May 2017|
Answer
Response from HPSPA | Property representative |
Dear taxmanmrwilson Thank you for your interest in our hotel and your booking. Tripadvisor does not allow to inform of any link or e-mail in the replies, so we cannot inform you about our e-mail address, sorry. For any... More
0
Votes
Google Translation
Room Tips
"Stay elsewhere"
Read review
"Easy access to everything"
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"High floor and corner room."
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"Courtyard rooms to avoid street noise"
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