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IBERIK Santo Domingo Plaza Hotel

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Bulevar de la Ronda Sur S/N, 33008, Oviedo Spain
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (203)
Room & Suite (70)
Dining (7)

About

#18 of 49 hotels in Oviedo
Location
Cleanliness
Service
Value
Hotel Santo Domingo Plaza is a modern 4 star hotel located in the downtown area of Oviedo, capital city of Asturias. In addition to its contemporary internal design, the Hotel Santo Domingo Plaza stands out because of its excellent facilities. The Hotel has different multipurpose rooms to hold any tipe of event, a business center, a gym, a parking lot, a zen garden, a conference room, a cloakroom, a safe box, coffee and newspapers. An ideal option for accommodation only 5 minutes away on foot of the historical center of the city. The hotel has 101 exquisitely decorated rooms allocated in three floors that offer different types of accommodation: double rooms, twin rooms, family rooms, triple rooms, rooms adapted for people with reduced mobility, executive rooms and Deluxe rooms. Every room has a bathroom, a minibar, a telephone, a hairdryer, amenities, a safe box, a LED TV, free Wifi, anti-fog mirrors and climate control system that you can control within your room. Everything you may need to make your stay more comfortable in the best 4 star hotel for you in the downtown area of Oviedo.
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Full view
Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Breakfast available
Children's television networks
Pets Allowed ( Dog / Pet Friendly )
Conference facilities
Meeting rooms
Car park
Wifi
Breakfast buffet
Baggage storage
24-hour front desk
Dry cleaning
Laundry service
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Room features
Blackout curtains
Air conditioning
Desk
Housekeeping
Minibar
Flatscreen TV
Extra long beds
Bidet
Interconnected rooms available
Room service
Safe
Wardrobe / wardrobe
Iron
Private bathrooms
Wake-up service / alarm clock
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Languages Spoken
English
362Reviews9Q+A3Room tips
Traveller rating
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Alec M wrote a review Oct 2020
Lisbon, Portugal10 contributions1 helpful vote
+1
I was in this hotel for one night from 15 to 16 October 2020. This is a 4 star hotel by the way. ... Even though the manager on duty seemed to be nice and professional, I mainly dealt with reception staff member who was on duty in the afternoon, and another staff member at reception after 9pm... It was perhaps the same person , I’m sot sure, because of the masks being worn. The attitude was unprofessional and dismissive. - First when I was trying to exit the underground car park , I got lost. There were no visible exit signs in either Spanish or English. -second, after unpacking my baggage, I left the room for a good 4 hours to go sightseeing. I asked the reception lady to “please change my room fridge as it didn’t work, and please bring a blanket into the room.” Her reply was “are you sure it’s not working?” I had to explain myself yes, I tried everything and it’s not working. I said to her I have fresh vegetables and salads I need to put in the fridge. To that she said I can bring it downstairs and she can put it in the fridge behind réception for me. I said well I’m not going to be going up and down the stairs each time I need to make a salad !! I thought that proposition was really inconsiderate... do you put yourselves in your customers shoes? There is a fridge in the room that’s supposed to be working, can you please replace it., I said. Her body language was clearly dismissive and annoyed that interferes with her comfort zone... When I came back later, both things were not done. When I called the reception by phone, the connection line is awful, I could barely hear the lady talking. Someone should tell them to talk louder because of the mask they’re wearing . The manager came with the blanket that I asked for, and offered to replace the fridge, but I said no. I was counting on the fridge to be replaced when I’m OUT of the room. I don’t like people coming and changing things in the room when I’m already there. Can I just remind you... you’re supposed to be a 4 star hotel - right after that I try to get on the wifi, it worked very badly. Signal was weak I had to reset the connection every five minutes. For a 4 star hotel, it’s just awful. It is year 2020, not 2005. All basic internet in a four start hotel should be working . So I call reception and say it’s works very badly. She offers to get me on the executive floor WiFi system for which there is a code. She says do I want to come downstairs to get it, or do I want it over the phone? In a 4 star hotel I’m supposed to put my clothes back on and “go get it”? Awful. She tells me the code over the phone.... I hang up... go try it, It doesn’t work. I call back, she says she’ll bring it to my room on a piece of paper. I have URGENT things to do on the internet, but I have to wait 20 minutes. When she comes to the door she gives me a tiny piece of paper, and by time time I look at it , she’s already gone. On a tiny piece of paper , there is an HAND WRITTEN code, and I can’t decipher. Total lack of consideration for the customer.. Are we supposed to be able to decipher personal hand writings on a tiny piece of paper ? Do you put yourselves in your customers shoes ? (Which is the basic mantra of customer service.., otherwise don’t bother working in customer service...) So what do I do? I put my clothes back on, I go downstairs, no one at reception desk. I call them to come solve my problem, as I hear voices at the back. The lady comes, and I ask her to type the password on my iPad herself. She does , and it works, but her attitude was both annoyed and dismissive. When I got back into my room, I picked up the phone, and said to her how rude and unpleasant she has been. ONE HOUR it took to have the internet sorted. They could have given me the executive floor password, as that’s where I was supposed to be in the first place (they downgraded me !) , but if they had at least given me the code from the moment I checked in, it would have spared me all that saga... I had just driven from A Coruna , where I stayed for two nights, in another 4 star hotel, one of the NH hotels and resorts, for the same price per night , and the staff were so good they simply couldn’t be more kind and professional. Can you perhaps send your staff back to school! But make sure it’s a different one. The one NH hotels uses. And get the right people. Get them with basic skills of customer service basic empathy, or else STOP ADVERTISING YOURSELF AS A FOUR STAR HOTEL. (Also , stains on the bed cover. I hope they’re not sperm stains... again.. 4 star hotel...I’m attaching photos of the stains.... I hope the stains don’t contain covid... ... t’en a period of a pandemic, this is disgraceful, and potentially very dangerous )
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Date of stay: October 2020
Rooms
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Service
Room Tip: Don’t come to this hotel
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CMP wrote a review Nov 2019
7 contributions7 helpful votes
Although the room was nice the mattress was very hard and the pillows were very lump. Tossed and turned all night because of the discomfort. Clean and roomy enough. Only spend one night thank goodness.
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Date of stay: November 2019
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2 Helpful votes
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Ada Ramirez wrote a review Jul 2019
Valencia, Spain9 contributions
People is so nice, very good service, beds so comfortable and the breakfast was excellent The location is prefect because is just at the enter of Oviedo but you can walk to the downtown. The parking is a plus Very clean With all the facilities Was very good choice
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Date of stay: July 2019
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Julia I wrote a review May 2019
2 contributions
Ridiculous hotel. It's stated on booking.com that they are pet friendly. However they informed me they can't accommodate me because my dog weights 19 kilos and not under 15, even though they don't share that information on the booking site. And then they still tried to charge me the full price! Even though they accepted the reservation in which I clearly stated I'm travelling with dogs. They basically tried to scam me for money and I had to call booking.com costumer service to get the cancellation free. Really outrageous.
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Date of stay: May 2019
Service
Trip type: Travelled as a couple
Room Tip: Don't ever make nonrefundable reservations in this hotel.
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Jordi B wrote a review Aug 2018
Trieste, Italy113 contributions45 helpful votes
The hotel is in the edge of town, 10 min walking from the city centre of Oviedo. The room and bathroom were of a generous size and everything was clean. We managed to park nearby, but otherwise they offer parking in the hotel for 9 or 10€ per day which is not bad. The staff at reception were helpful as well, so I was happy with the hotel.
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Date of stay: August 2018
Location
Service
Sleep Quality
Trip type: Travelled as a couple
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PRICE RANGE
US$49 - US$134 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
husa santo domingo plaza oviedo
FORMERLY KNOWN AS
Oca Santo Domingo Plaza
LOCATION
SpainAsturiasOviedo
NUMBER OF ROOMS
101
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Frequently Asked Questions about IBERIK Santo Domingo Plaza Hotel
Which popular attractions are close to IBERIK Santo Domingo Plaza Hotel?
Nearby attractions include Las Tablas del Campillin (0.5 km), Plaza del Paraguas (0.4 km), and El Paraguas (0.4 km).
What are some of the property amenities at IBERIK Santo Domingo Plaza Hotel?
Some of the more popular amenities offered include free wifi, a fitness centre, and breakfast buffet.
Which room amenities are available at IBERIK Santo Domingo Plaza Hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at IBERIK Santo Domingo Plaza Hotel?
Guests can enjoy breakfast during their stay.
Is parking available at IBERIK Santo Domingo Plaza Hotel?
Yes, a parking garage and paid private parking on-site are available to guests.
What are some restaurants close to IBERIK Santo Domingo Plaza Hotel?
Conveniently located restaurants include Ca' Suso, El Fartuquin, and El Boca a Boca.
Are there opportunities to exercise at IBERIK Santo Domingo Plaza Hotel?
Yes, guests have access to a fitness centre during their stay.
Is IBERIK Santo Domingo Plaza Hotel located near the city centre?
Yes, it is 0.6 km away from the centre of Oviedo.
Are any cleaning services offered at IBERIK Santo Domingo Plaza Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at IBERIK Santo Domingo Plaza Hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does IBERIK Santo Domingo Plaza Hotel offer any business services?
Yes, guests have access to meeting rooms and conference facilities during their stay.