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All reviewsgreat locationold townbusiness triptapaswalking distanceshopping districtbbk festivalhotel is locatedguggenheim museumnice hotelmetro stationfree wifione night staytop floorreception areadouble roomminute walk
So I’m currently staying at this hotel for 4 nights and basically it’s OK. They said on Booking.com that they had international channels on the TV which they don’t, and the windows open fully which is great except I’m in the 8th floor and completely...More
This is a chic, elegant hotel in an excellent location. The staff are friendly & efficient, and helpful. Our room was of adequate size, clean, and quiet. A big plus for drivers is the hotel's garage beneath the building - secure and manned constantly.More
1 Thank quaestor10
Response from ErcillaH0teles, Director Comercial at Hotel ErcillaResponded 25 October 2017
Thank you for choosing Ercilla for your stay in Bilbao and your kind review about our staff.
It is always great to see our work and will to improve result in our guests' satisfaction. We were pleased to welcome you and help you...More
We have just returned from a 5 night stay at the Ercilla, this being our second stay there. The hotel is very clean & comfortable. It is central for all attractions & there are lots of bars & restaurants around. The staff are friendly, polite...More
Great location but avoid the roof top bar as it is super overpriced for the cheated measures and poor customer service. Overall sub standard service and a definite disappointment in relation to value for money and service provisioning.
Started badly as checkin girl started to check me then mid way through left to answer a phone and left me for 7/8 mins just standing there.
Then when I went to my room there were three people already in it, quite a shock for...More