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Petit Palace Arana

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Traveller (309)
Room & Suite (195)
Dining (49)
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Overview
  • Excellent24%
  • Very good44%
  • Average20%
  • Poor9%
  • Terrible3%
Travellers talk about
“old town”(101 reviews)
“glass door”(6 reviews)
“the river”(35 reviews)
Free Wifi
Breakfast Buffet
Air Conditioning
Non-Smoking Hotel
Concierge
Pets Allowed
Wheelchair Access
3 Star Hotel
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Rooms
6 May7 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,159)
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68
137
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28
14
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68
137
65
28
14
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All reviewsold townglass doorthe riverperfect locationcasco viejotop floornice hoteltram stopwalking distancebreakfast roomstreet noisenice roomtapasguggenheim museumbasque countrybars and restaurantstortillas
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1 - 5 of 312 reviews
Reviewed 6 days ago

We had a lovely room with a balcony overlooking the river and a busy townscape to look at (but it was quiet inside). The tram to the Guggenheim stopped right outside, and the old town area with loads of bars and restaurants, plus the cathedral,...More

Thank RLawrenceWilson
Response from Karmele A, Gerente at Petit Palace AranaResponded 2 days ago

Dear Mr. Wilson It was our pleasure to be able to welcome you to Petit Palace Arana. Thank you very much for staying with us and for offering such a positive review. I am delighted that you encountered an efficient and friendly service throughout your...More

Reviewed 2 weeks ago

When checking in they ask the weary traveller to sign an agreement which authorises the hotel group to share all your personal information and medical health data with almost any company they decide, including outside of Spain. Personal Information publishing is a condition of staying...More

2  Thank PescadosGrande
Response from Helena A, Director de Recepción at Petit Palace AranaResponded 1 week ago

Dear Guest, We would like to thank you for choosing to stay at the Petit Palace Arana and sharing your review with the TripAdvisor Community afterwards. Please, let me thank you for the inverted time and the detailed comment, which provides a lot of useful...More

Reviewed 4 weeks ago via mobile

Nice staff and comfortable and clean hotel. Breakfast has all sorts of choice, healthy, meat, vegetarian or sweet. The location is central with a great indoor market across the street. Would definitely recommend.More

1  Thank Will M
Response from Karmele A, Gerente at Petit Palace AranaResponded 4 weeks ago

Dear Will, Thank you for taking time in posting your over all positive experience on Tripadvisor followed by your recent stay at the Petit Palace Arana. It has been a pleasure to read through your review with positive comments about the facilities and the team....More

Reviewed 4 weeks ago

As I got to know the city, I'm glad that we chose Petit Palace Arana as the location can't be beat. It's next to the Old Town so restaurant choices and pintxo bars are abundant. Shops, landmarks and market are all within an easy walking...More

Thank itsasmallworld
Response from Helena A, Director de Recepción at Petit Palace AranaResponded 4 weeks ago

Dear Guest, First of all, we would like to thank you very much for choosing Petit Palace Arana on occasion of your trip to Bilbao. We are very thankful to receive your excellent review on Trip Advisor about your recent stay and would like to...More

Reviewed 17 March 2018

Due to a mess up over bookings Gari and Alex went above an beyond what was expected to ensure that our mistake didn’t impact on our trip. With the rest of the team Roberto, Sandi and Noelia we were made to feel so welcome. The...More

Thank dalelyon
Response from Karmele A, Gerente at Petit Palace AranaResponded 5 weeks ago

Dear Guest, Thank you for taking time to share your valuable feedback on Tripadvisor followed by your recent visit to us. It is always rewarding to receive such positive feedback from our guests which is return helps the remain motivated and encouraged to providing exceptional...More

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About
Amenities
Top amenities
Free High Speed Internet (WiFi)
Hotel Amenities
Dry Cleaning
Laundry Service
Concierge
Multilingual Staff
Breakfast Available
Room amenities
Air Conditioning
Minibar
Details
Price range
US$102 - US$253 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Accessible rooms
Details
Price range
US$102 - US$253 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Accessible rooms
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Traveller (309)
Room & Suite (195)
Dining (49)
Pool & Beach (1)
Amenities (19)
Family and Play Areas (1)
Questions & Answers
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SerenSmiles
27 February 2017|
AnswerShow all 7 answers
Response from Helena A | Property representative |
Good morning, First I want to thank you for your interest on the Petit Palace Arana. We can arrange some tea and coffee making facilities if you note on the reservation or you can also ask at the reservation on the... More
1
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Google Translation
356karenj
22 August 2016|
AnswerShow all 3 answers
Response from Carlos904 | Reviewed this property |
Yes, free of charge, they'll issue you with a numbered ticket and keep the case in a locked area in reception
0
Votes
Room Tips
"Ask for a room with a view."
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"All good but doubles over the street are very good 09’s 08’s 07’s"
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"do visit the refurbished market hall with good bars and cafes too"
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"My room towards the street was better than my last room facing inside of the premises but beware of the tram..."
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