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NH Collection San Sebastian Aranzazu

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Traveller (636)
360
Panoramas (19)
Room & Suite (433)
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About

#14 of 66 hotels in San Sebastian - Donostia
Location
Cleanliness
Service
Value
Travellers' Choice
GreenLeaders Silver level
The NH Collection San Sebastián Aránzazu is an elegant yet relaxed hotel decorated in timeless woods and marbles. Located in one of the city’s most upscale neighborhoods, it is surrounded by some of the area’s grandest homes. -stroll to the beautiful Ondarreta beach, just a few meters’ walk from the hotel -sample gourmet cuisine; there are more Michelin stars per square meter here than in any other city All the hotel’s 180 spacious rooms enjoy an outward aspect. The restaurant, Kukuarri, serves an inspiring mix of local pintxos, together with more fine dining dishes. There is also a terrace overlooking Zubimusu Park, where the city’s beautiful people socialize. Our expert Guest Relations is also on hand to show you the city's other hidden gems. The hotel’s modern business center is ideal for staying in touch with work. And the seven meeting rooms, equipped with top-of-the-range technology and filled with natural light, are the place to hold business events with a special touch.
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Business Centre with Internet Access
Conference facilities
Baggage storage
Car park
Wifi
Fitness / spa changing rooms
Personal trainer
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Snack bar
Banquet room
Meeting rooms
Concierge
Non-smoking hotel
Butler service
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Soundproof rooms
Air conditioning
Housekeeping
Room service
Safe
Minibar
Flatscreen TV
Laptop safe
Refrigerator
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
4.0 of 5 stars
HOTEL STYLE
Green
Modern
Languages Spoken
English, French, Spanish
Hotel links
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Location

Vitoria-Gasteiz, 1, 20018 San Sebastian - Donostia Spain
Name/address in local language
NH Collection San Sebastian Aranzazu
2,239Reviews22Q+A59Room tips
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Roxana R wrote a review Nov 2023
2 contributions
I stayed in room 437 and my sister and brother-in-law stayed in room 440, for three nights. We were very happy with out rooms, the services offered and the location of the hotel, since it was a nice walk along the "malecon" to the "Casco Viejo" towards the older part of the city. We visited the San Telmo Museum, an excellent introduction of the Basque population and its origins and struggles to survive. Also, the "Peine del Viento", three iron sculptures of Eduardo Chillida, are close by. The food was delicious and the service at the hotel's restaurant was very efficient and friendly. PS: I will include some pictures in a few days.
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Date of stay: September 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Nh Collection Aránzazu, Director General at NH Collection San Sebastian Aranzazu
Responded 12 Dec 2023
Dear Global662146, Thank you very much for sharing your opinion with us. We are happy to know that you enjoyed your days in San Sebastian. We hope to see you again very soon. Best regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Matt S wrote a review Nov 2023
Cambridge, United Kingdom32 contributions12 helpful votes
Good location, clean and mostly friendly staff however we booked a junior suite and although the room was great value for money there was no ability to adjust the room temperature. We spoke to reception who advised us that the temperature is controlled centrally. The room was too hot to sleep, opened window to traffic noise so hardly slept. Hotel restaurant was accommodating as we were travelling with our dog but the menu online had not been updated with current costs of items and the staff were mixed in terms of friendliness and helpfulness. Could be a great 4 star hotel but just missed the mark for us.
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Review collected in partnership with NH Hotels
Date of stay: November 2023
Value
Rooms
Location
Cleanliness
Service
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Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Nh Collection Aránzazu, Director General at NH Collection San Sebastian Aranzazu
Responded 28 Nov 2023
Dear 99matts998, Thank you very much for sharing your opinion with us. It is very helpful for us because from your comment we can improve all the mentioned items. So, thank you very much for giving us this opportunity. We are sorry for the inconvenience you had during your stay and we wish to welcome you back so we can offer you the deserved experience. Best regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Paul and Kim A wrote a review Oct 2023
Toronto, Canada248 contributions122 helpful votes
+1
I can start by reassuring you: If your cruise or insurance conference has booked you into this hotel, you will be OK. The beds are fine, the rooms are huge (like, North American standard), the location is good, the front desk staff are appropriately helpful and it is not a horror show. Don’t be frightened by our three-start rating. But it is also not a 4-star hotel. The room had a “disused Intercontinental” feel, like it got all its boxy furniture at a time when it was an intercontinental but it was dropped from the chain for not maintaining its standards. There was some water damage to the wall in our room (see picture), mould in the shower, the world’s loudest in-room fridge, a light fixture dangling at a funny angle, and the low volume flush on the toilet didn’t work. It’s also possible that there was some sort of laundry room over or near our room (we couldn’t figure out where) because all night we heard dumping water and what sounded like spin cycles and tumble dryers. We were on the fourth (top) floor so we couldn’t really figure that one out. Housekeeping cleaned our room, but left dirty glasses dirty, without removing them, cleaning them, or replacing them. We had a great time in San Sebastián, but our room here was fine, and only fine.
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Date of stay: October 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Nh Collection Aránzazu, Director General at NH Collection San Sebastian Aranzazu
Responded 31 Oct 2023
Dear Paula, Thank you very much for sharing your opinion with us. We are happy to inform you that we just received the confirmation for the 4th floor rennovation so we will improve it very soon. We will be more than glad to see you again after it so you can enjoy it. Best regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Rohit Gupta wrote a review Sept 2023
8 contributions9 helpful votes
we stayed as a family of three and had a comfortable stay at the hotel. We also used the parking which was a useful thing to have since we arrived late. all in all our stay was eventless and we slept peacefully. so no complaints
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Review collected in partnership with NH Hotels
Date of stay: August 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Nh Collection Aránzazu, Director General at NH Collection San Sebastian Aranzazu
Responded 10 Oct 2023
Dear Itabhiyanta, Thank you very much for your time writting such a niche comment. We are delighted to read that you enjoyed your days with us. We hope to see you "on board" again very soon. Best regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Daniel L wrote a review Sept 2023
Atlanta, Georgia120 contributions111 helpful votes
Nice large modern hotel in a quiet upscale residential neighborhood with lots of bars and restaurants. Drawback is 2.5 mile walk(although very pleasant) to old town. Also breakfast was mediocre especially for steep price. Avoid breakfast here and go to BB cafe around corner
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Date of stay: September 2023Trip type: Travelled as a couple
Room Tip: Park on street - 3.7 euros per day rather than hotel parking at 25 euros
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Nh Collection Aránzazu, Director General at NH Collection San Sebastian Aranzazu
Responded 10 Oct 2023
Dear Daniel, It has been a pleasure welcoming you at the hotel during your days in San Sebastian. It will be a pleasure welcoming you again. Best regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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143ray wrote a review Aug 2023
Salamanca, Spain1 contribution
Very good hotel if a little expensive, as was the parking charge having paid quite a significant amount for the room, breakfast not included! Hotel location good for beaches but a long walk or in our case a taxi ride as we arrived in a terrible storm.
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Review collected in partnership with NH Hotels
Date of stay: August 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Nh Collection Aránzazu, Director General at NH Collection San Sebastian Aranzazu
Responded 10 Oct 2023
Dear 143ray, Thank you for deddicating your time in rating the hotel and its services. It has been a pleasure welcoming you during your days in San Sebastian. Best regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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ShazzaPembs wrote a review Aug 2023
Pembrokeshire, United Kingdom53 contributions11 helpful votes
Great spacious room with plush bathroom. Very comfortable bed. Had a drink and snack In the bar, great service and great food. The breakfast not quite as good as other NH but still very pleasant. Ideal location to walk to the beach although town centre very busy at peak times if you arrive then.
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Date of stay: August 2023Trip type: Travelled as a couple
Room Tip: Avoid arriving at peak times as traffic very heavy.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Nh Collection Aránzazu, Director General at NH Collection San Sebastian Aranzazu
Responded 10 Oct 2023
Dear Sharon, What a lovely comment! It has been a pleasure for us welcoming you at the hotel during your days in San Sebastian. Best Regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Paola V wrote a review Aug 2023
Brussels, Belgium7 contributions1 helpful vote
Completely unremarkable stay, basic hotel in a residential neighbourhood. Hotel staff without clear purpose, no one helps with luggage, upon checking in and serving ourselves with huge luggage’s discover that room keys provided don’t work, you can imagine the hassle. No excuses, hmm. Asked what to visit in the city: answer was provided with map and two circles saying that “there are nice things to see there”. LOL. How informative. Breakfast basic, apparently omelette is possible but discouraged to try by staff “ will take looong time”, they said. Coffee awful. Parking had a water leak next to my car. Again, you’d think there would be some reaction from staff but not really. We could not wait to leave.
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Date of stay: August 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Nh Collection Aránzazu, Director General at NH Collection San Sebastian Aranzazu
Responded 21 Aug 2023
Dear Paolav877, We are really sorry to read your experience with us. We take note and we will check each point mentioned in order to see what has happened and avoid future similar experiences. We wish to welcome you back and offer you the stay you deserve. Best regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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dtreanor wrote a review Aug 2023
Hamburg, Germany12 contributions10 helpful votes
Fabulous, as expected. Superbly located with friendly staff. Accessible, which, as a disabled customer, I found helpful. Breakfast was tops , with easy access to the beach, and further restaurants. San Sebastian is a truly modern place.
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Date of stay: August 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Nh Collection Aránzazu, Director General at NH Collection San Sebastian Aranzazu
Responded 17 Aug 2023
Dear Dtreanor, Thank you very much for such a fantastic comment. We are very happy to read your nice words. We hope to see you again very soon. Best regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Ram M wrote a review Aug 2023
Porto, Portugal11 contributions3 helpful votes
Great hotel, located in a quiet area of San Sebastián, within walking distance of one of the main beaches. Public transportations to the old part of the city are available, making it rather easy to access the city centre. The room was big enough. The bed was quite comfortable and we had all the expected amenities made available to us. Top rate as far far as cleanliness is concerned. Definitely a place to consider in my next visit to San Sebastián.
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Review collected in partnership with NH Hotels
Date of stay: August 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Nh Collection Aránzazu, Director General at NH Collection San Sebastian Aranzazu
Responded 14 Aug 2023
Dear Rui, Thank you very much for sharing such a nice comment. We are very happy to read that you enjoyed your days in San Sebastian. We hope to see you again very soon. Kind regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
RM 415 - RM 769 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
nh aranzazu hotel san sebastian - donostia, nh hotels san sebastián donostia, nh aranzazu san sebastián donostia
FORMERLY KNOWN AS
NH Aranzazu
LOCATION
SpainBasque CountryProvince of GuipuzcoaSan Sebastian - Donostia
NUMBER OF ROOMS
180
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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NH COLLECTION SAN SEBASTIAN ARANZAZU: UPDATED 2023 Hotel Reviews, Price Comparison and 919 Photos (San Sebastian - Donostia, Spain) - Tripadvisor

Frequently Asked Questions about NH Collection San Sebastian Aranzazu
Which popular attractions are close to NH Collection San Sebastian Aranzazu?
Nearby attractions include Ondarreta Beach (0.5 km) and Doka (0.4 km).
What are some of the property amenities at NH Collection San Sebastian Aranzazu?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at NH Collection San Sebastian Aranzazu?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at NH Collection San Sebastian Aranzazu?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at NH Collection San Sebastian Aranzazu?
Yes, a parking garage, paid private parking on-site, and paid private parking nearby are available to guests.
What are some restaurants close to NH Collection San Sebastian Aranzazu?
Conveniently located restaurants include Trikuharri Taberna Jatetxea, Orburu, and Rekondo.
Are there opportunities to exercise at NH Collection San Sebastian Aranzazu?
Yes, guests have access to a fitness centre and locker rooms available in the fitness centre during their stay.
Are any cleaning services offered at NH Collection San Sebastian Aranzazu?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at NH Collection San Sebastian Aranzazu?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does NH Collection San Sebastian Aranzazu offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at NH Collection San Sebastian Aranzazu?
The staff speaks multiple languages, including English, Spanish, and French.