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Stayed in this hotel recently for 3 nights. The woman on reception insisted on payment on arrival. I said I wanted to pay in sterling but she refused and said she would only accept Euros or card payment.
I asked why she wouldn't accept sterling...More
After taking an evening trip around Las Palmas landmarks we were encouraged to visit Santa Catalina Hotel for a meal or even a overnight stay. Well we decided to try an afternoon tea first, we sat on the veranda at the front of the hotel,...More
1 Thank Martin C
Response from HotelSantaCatalina11, other at Santa CatalinaResponded 24 January 2018
Dear Martin. C:
Thank you very much for sharing this great review of your recent stay at Santa Catalina Hotel. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience....More
As the title says, I’m sure this hotel was once the pearl of Las Palmas, but it needs some work to get back to that standard.
I doubt the rooms have changed that much in this time; for a 5* hotel, the rooms were rather...More
Stayed at the hotel for 4 nights and cannot recommend it. It’s an old colonial hotel and appears almost not to have been updated since that age. The dark wooden furniture is completely worn and there is also a strange odor to the rooms.
This is a fabulous hotel. Other reviewers have remarked on its tiredness and shabbiness, but that is not our experience. While not in the calibre of Reid’s Palace on Madeira, for example, it is nonetheless magnificent. It is not a resort hotel (thank God); it...More
Response from elena o, Guest Experience Manager at Santa CatalinaResponded 24 April 2018
Dear Mr. Jhon:
Firstly we would like to thank you for the lovely review you shared following your recent visit to our Hotel Santa Catalina hotel and are delighted to read that we were able to match your holiday expectations. Moreover we thank you for...More