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Aparthotel Tropical

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Aparthotel Tropical
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71 Reviews from our TripAdvisor Community

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Showing 24: English reviews
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 29 September 2016

On arrival the reception staff were arrogant ignorant and rude. They did not speak more than 3 words to us in the whole of our 2 week stay. To get to our room we had to walk through a very dark disused old reception area and several dark corridors. The rooms are very dated and desperately need updating. It's impossible... More 

Helpful?
2 Thank Karen R
Qmanagerservice, Director de Relaciones Públicas at Aparthotel Tropical, responded to this review

Dear Customer We are very sorry that your stay has not been satisfactory. We take note of your comments to continue our improvement process. More 

Level Contributor
3 reviews
Reviewed 8 August 2016

For a three star hotel, the food/service/location was excellent. The rooms are spacious and immaculate, very basic but well priced even so. There is a wonderful balcony with table and chairs overlooking the square, beds are fairly comfortable and small kitchen area with everything you need. Bathroom is absolutely fine, fairly powerful shower and large sink/mirror area. Rooms are cleaned... More 

Helpful?
Thank Christy R
Bellshill, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 28 July 2016

Service all round was good from reception to the maids. The room was basic and comfortable and fulfilled our needs. The location we felt was very good and amenities plentiful. Rooftop pool was very handy with great views. We were at this hotel in May and have booked again for September! Ps fresh towels every day with a smile and... More 

Helpful?
Thank george19632015
Manchester, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 26 July 2016

the room small window no balcony absulote terrible place never bother with reviews but this time av to remark on lack of things there lift broke down so couldn't walk down steps with my false knee very dated place ni air con no fan couldn't close window it got to hot and 4 bars under it with very loud music... More 

Helpful?
3 Thank sandyles-13

Travellers are raving about these Puerto de la Cruz hotels

Glasgow, United Kingdom
2 reviews
Reviewed 12 July 2016

Room was fine although had to ask for clean towels a few times. They advertise your able to keep your room for a late checkout, they were overbooked when we were there . We received a room on last day for a shower with no electricity so had to shower in the dark ! The hotel advertises to meet dietary... More 

Helpful?
Thank paulineg00dall
Oswestry, United Kingdom
1 review
Reviewed 27 June 2016 via mobile

We stayed here in June for a week it was very clean the food was varied but nice and fresh. Think we had a decent room 407 with a massive balcony overlooking the plaza. Music at pub directly below was good from 10 pm til 12 am! The staff were great all very friendly and helpful. Not much for kids... More 

Helpful?
Thank Tina J
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 26 January 2016 via mobile

We stayed here for one week. You shouldn't expect 5* hotel because clearly this is not one. But all in all I think it's good hotel right in the middle of everything. We were very pleased about the location. It can be a bit noisy at nights if you have your balcony facing the Plaza del Charco but we weren't... More 

Helpful?
1 Thank 178hennav
Qmanagerservice, Director de Relaciones con Clientes at Aparthotel Tropical, responded to this review

Dear Customer We are delighted that your experience has been satisfactory. We note your comments to continue our improvement process. Yours faithfully More 

Wales, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 30 December 2015 via mobile

Paid half board but ate out. I thought food was either cold and uncooked or left shrivelled and wasted because I tried various different timetables in vain. Taking a shower was a nightmare because of a fixed soap dispenser on the wall at head height ofmyself and I kept hitting my head on it also if the water pressure got... More 

Helpful?
2 Thank cjinks2014
Qmanagerservice, Director de Relaciones con Clientes at Aparthotel Tropical, responded to this review

Dear Customer We regret that your experience has not been satisfactory. We note your comments to investigate what happened. Yours faithfully More 

Hythe, United Kingdom
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 9 December 2015 via mobile

I'm here now...a bit noisy in the mornings if you've had to much..but otherwise it's not all that bad....location is spot on.. Bang in the middle of it....2mins from top restaurants, the beach, and bars which are quiet through this month, staff are helpful, yes it's dated, but the pools on the roof and scenic views are excellent,, it's clean... More 

Helpful?
Thank david m
Qmanagerservice, Director de Relaciones con Clientes at Aparthotel Tropical, responded to this review

Dear Customer We are delighted that your experience has been satisfactory. We hope to see you back with us. Yours faithfully More 

Leicester, United Kingdom
Level Contributor
18 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 19 November 2015

Pictures looked fan, location is excellent. What you don't find out until you get there is that the entrance is shared with another hotel/apartment making it very difficult to find. Shabby reception and ignorant reception staff make this even worse if that's possible. Access to "the Tropical" part of the building is through a maze of dark uninviting corridors. Fridge... More 

Helpful?
Thank sjworwood
Qmanagerservice, Director de Relaciones con Clientes at Aparthotel Tropical, responded to this review

Dear customer. After carefully reading each paragraph of your claim, we have opened a serious incidence in the company to review all aspects and take the measures necessary for not repeating situations like that. We have protocols in each of our departments, especially defined in the housekeeping department and we consider very important to make the stay of our clients... More 

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Amenities

Highlights
  • Pool
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Kitchenette
In your room
  • Refrigerator in room
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Airport Transportation
  • Laundry Service

Additional Information about Aparthotel Tropical

Address: Lugar Puerto Viejo 1, 38400 Puerto de la Cruz, Tenerife, Spain
Region: Spain > Canary Islands > Tenerife > Puerto de la Cruz
Price Range: RM114 - RM931 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Aparthotel Tropical 3*
Number of rooms: 39
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Also Known As:
Tropical Hotel Puerto De La Cruz
Aparthotel Tropical Puerto De La Cruz, Tenerife, Spain
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Questions & Answers

Here's what travellers have asked, with answers from Aparthotel Tropical staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Avoid any room in the 30 & 39s. Rooms at the front are quieter”
 of 5 bubbles karenrG5879QX, 29 Sep 2016 | Read review
“209 was our room - overlook busy square and very spacious!”
 of 5 bubbles 625christyr, 8 Aug 2016 | Read review
“isn't anything good about it”
 of 5 bubbles sandyles-13, 26 Jul 2016 | Read review
“Cockroaches on ground floors”
 of 5 bubbles paulineg00dall, 11 Jul 2016 | Read review
“Do not book a room in this hotel or overlooks the Playa del Charco as it is very noisy.”
 of 5 bubbles ken9992014, 1 Nov 2015 | Read review
5 of 5
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