We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Save
Traveller (335)
Room & Suite (200)
Pool & Beach (52)
Nearby Hotels
See allSee all
Overview
  • Excellent33%
  • Very good42%
  • Average20%
  • Poor3%
  • Terrible2%
Travellers talk about
Free Wifi
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
Room Service
4 Star Hotel
All hotel details
Nearby Hotels
See allSee all
{"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_photo_carousel","moduleList":["handlers"],"template":"ibex_photo_carousel__widget","divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"dust":{"nav_controls":"ibex_photo_carousel__nav_controls"}},"scriptFlags":null}
Reviews (374)
Filter reviews
123 results
Traveller rating
44
49
23
3
4
Traveller type
Time of year
LanguageEnglish
More languages
44
49
23
3
4
Show reviews that mention
All reviewsvalle marfake grasswe booked a sea view roomcafe de parissea frontsolarium arearooftop barseafront locationjacuzzi bathshower capsmall poolthis lovely hotelbalcony doorhalf board and the foodmini barpedestrian areawardrobe space
FilterEnglish
Updating list...
1 - 5 of 123 reviews
Reviewed 1 week ago via mobile

Had a week here. Positives, good location with many rooms having an ocean view. Negatives - shabbiest hotel interior I have seen in a long time, corridors & rooms so dated & battered looking although admittedly clean. Pool closed entire week we stayed (surprisingly failed...More

Thank pkirkkilkenny
Response from Hotel_ValleMar, Comercial & RRPP at ValleMarResponded 1 week ago

Thank you for your rating. We are pleased that you enjoyed your stay, and we apologize for the inconvenience encountered during your stay. We hope to see you again soon.

Reviewed 2 weeks ago via mobile

Very nice big hotel, in excellent location. Very good Breakfast. Clean, big rooms and bathroom. Only one kind of soup- no shampoos. Good service. Many restaurants around the hotel, The promenade is just infront. If the room is facing The sea you have wonderful view...More

Thank batiab7
Response from Hotel_ValleMar, Comercial & RRPP at ValleMarResponded 2 weeks ago

Thank you for your rating. We are pleased that you enjoyed your stay, and we hope to see you again soon.

Reviewed 4 weeks ago

Comfortable hotel with charming sea and town views overlooking our bedroom balcony,small pool and eaterie on the top floor.Food was lovely. Bedroom cosy and practical.Did not eat at the hotel as met friends and also left really early.One down side they don't supply irons,but will...More

Thank Mark C
Response from Hotel_ValleMar, Comercial & RRPP at ValleMarResponded 3 weeks ago

Thank you for your rating. We are pleased that you enjoyed your stay, and we apologize for the inconvenience encountered during your stay. We hope to see you again soon.

Reviewed 4 weeks ago

Although there was wifi in the room there was a problem. Between us we has 2 tablets and 2 phones that needed charging. To do this, at the age of 86, I had to crawl into a cupboard below the TV to find enough sockets....More

Thank Tom C
Response from Hotel_ValleMar, Comercial & RRPP at ValleMarResponded 4 weeks ago

Thank you for your rating. We are pleased that you enjoyed your stay, and we apologize for the inconvenience encountered during your stay.

Reviewed 11 February 2018

Very nice hotel, friendly staff, perfect location and wonderful view from our window to the sea. The only minus is the lack of minibar/refrigirator. We are accustomed to drink cold water first thing in the morning but it was impossible in the our room.

Review collected in partnership with this hotel
Thank Antti S
Response from Hotel_ValleMar, Comercial & RRPP at ValleMarResponded 12 February 2018

Thank you for your rating. We are pleased that you enjoyed your stay, and we apologize for the inconvenience encountered during your stay. We hope to see you again soon.

View more reviews
Nearby Hotels
See allSee all
About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Restaurant
Room Service
Bar/Lounge
Free High Speed Internet (WiFi)
Hotel Amenities
Room Service
Laundry Service
Dry Cleaning
Meeting Rooms
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Business Centre with Internet Access
Room amenities
Air Conditioning
Things to do
Pool
Restaurant
Bar/Lounge
Hot Tub
Outdoor pool
Details
Price range
US$83 - US$214 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#6 Luxury Hotel in Puerto de la Cruz
Room types
Non-Smoking Rooms, Suites, Accessible rooms
Details
Price range
US$83 - US$214 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#6 Luxury Hotel in Puerto de la Cruz
Room types
Non-Smoking Rooms, Suites, Accessible rooms
Add Photo Photos
Traveller (335)
Room & Suite (200)
Pool & Beach (52)
Dining (36)
Family and Play Areas (5)
Business Centre & Event Rooms (2)
Questions & Answers
Ask a question
Jennie C
19 December 2017|
AnswerShow all 4 answers
Response from Hotel_ValleMar | Property representative |
Good morning, The teapot can be rented for € 2 a day with an initial tea service and we can provide a free hot water bag.
0
Votes
Google Translation
jodieeclark94
15 August 2017|
AnswerShow all 6 answers
Response from Hotel_ValleMar | Property representative |
Dear guest, we are very sorry but we don´t have iron for the clients in our hotel. The only you can do is send the cloths to our loundry and they will iron it.
0
Votes
Google Translation
Staminka
30 July 2017|
AnswerShow all 4 answers
Response from Hotel_ValleMar | Property representative |
The rooms have bath.
1
Vote
Google Translation
Room Tips
"We have previously booked superior room with and without sea view. Depends on your budget but all good value..."
Read review
"Pay that little extra for a sea view room"
Read review
"Rooms not facing the sea are likely to be quieter"
Read review
"Choose another hotel , try the H10 Tenerife Playa , Puerto de la Cruz"
Read review
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing