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See all 82 hotels in Puerto de la Cruz

Hotel Puerto de la Cruz

1,131 reviews
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Traveller (717)
Room & Suite (239)
Pool & Beach (149)
Overview
  • Excellent26%
  • Very good36%
  • Average23%
  • Poor10%
  • Terrible5%
Travellers talk about
“upper pool”(8 reviews)
“steep hill”(21 reviews)
Free Internet
Free Parking
Breakfast Buffet
Pool
Non-Smoking Rooms
Restaurant
Airport Transportation
4.0 Star Hotel
All hotel details
Offers from Hotel Puerto de la Cruz
Special Offer: Package Deal
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Reviews (1,131)Write a Review
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67
114
74
32
12
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All reviewsupper poolsteep hillswimming pools arebbc worldhalf boardcourtesy busmobility problemsreception areahotel catersstay at this hotel againsaladpool bar isvisited this hotelsixth floorlarge hotelpushed togetherpool attendant
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1 - 5 of 299 reviews
Reviewed 3 days ago

We really enjoyed our stay. The food was good, although a bit samey. Good selection of both hot and cold. Good selection of drinks. The all-inclusive package was well worth it. The hotel is clean, with good facilities. The staff are very friendly and helpful....More

Review collected in partnership with Jet2holidays
Thank FallowsA
Response from Dirección H, Manager at Hotel Puerto de la CruzResponded 2 days ago

Dear Mr. Fallow. Thank you very much for your comments and your evaluation. I thionk taht your description is quite real, but on tis moments we are working to improve all our ervices. In reference of the situation of the Hotel, I would like to...More

Reviewed 4 days ago

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Review collected in partnership with Jet2holidays
Thank 957jacquelinej
Response from Dirección H, Manager at Hotel Puerto de la CruzResponded 2 days ago

More

Reviewed 1 week ago

We were fortunate to be allocated a newly renovated room on the 5th floor - WOW It was wonderful to be greeted by old friends at reception before going up to see the room .The views from the terraces were amazing. It was good to...More

1  Thank Sue N
Response from Dirección H, Director at Hotel Puerto de la CruzResponded 1 week ago

Dear Sue N, Thank you very much for making us partakers of your satisfaction following your recent holiday in the Hotel Puerto de la Cruz and it´s always a pleasure for us to welcome you back to your “second home”. It is an honor to...More

Reviewed 5 weeks ago

I booked the hotel very much last minute, as coordinating my work commitments with my Son's had delayed us from booking earlier in the season. All we were after was some down-time with some sunshine and reasonable weather, comfy beds and decent food and drink....More

Thank AndrewF66
Response from Dirección H, Director at Hotel Puerto de la CruzResponded 4 weeks ago

Dear AndrewF66, Firstly thank you for having chosen the Hotel Puerto de la Cruz for your holidays on this occasion and also for sharing your positive comment with us. We have read your opinion with great interest and are very pleased that our services and...More

Reviewed 3 November 2017 via mobile

Nice hotel this. Beds are amazing really comfy. However the aircon needs upgrading not fit for purpose too noisey and ineffective. Food is okay (3/5) would be better for them to concentrate on quality over quanitity. The morning coffee MUST be improved its awful! On...More

1  Thank Aaron A
Response from Dirección H, Director at Hotel Puerto de la CruzResponded 3 November 2017

Dear Aaron A, Thank you very much for sharing your experience amongst us with other Tripadvisor travelers and we are very pleased that you consider we are a “nice hotel”. We appreciate your kind words on our beds, in the refurbishing works we are undergoing,...More

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Traveller (717)
Room & Suite (239)
Pool & Beach (149)
Dining (59)
Hotel & Grounds (455)
Bathroom (29)
Family and Play Areas (9)
Business Centre & Event Rooms (7)
About
Amenities
Top amenities
Pool
Room Service
Restaurant
Free Parking
Bar/Lounge
Free Internet
Hotel Amenities
Room Service
Free Parking
Shuttle Bus Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Things to do
Pool
Restaurant
Bar/Lounge
Outdoor pool
Details
Price range
US$75 - US$202 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#14 Luxury Hotel in Puerto de la Cruz
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available, Accessible rooms
Details
Price range
US$75 - US$202 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#14 Luxury Hotel in Puerto de la Cruz
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available, Accessible rooms
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