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Hotel Puerto de la Cruz

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Traveller (784)
Room & Suite (289)
Pool & Beach (153)
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Overview
  • Excellent27%
  • Very good36%
  • Average23%
  • Poor9%
  • Terrible5%
Travellers talk about
“upper pool”(8 reviews)
“steep hill”(23 reviews)
AMENITIES
Free Internet
Free Parking
Breakfast Buffet
Pool
Non-Smoking Rooms
Restaurant
Airport Transportation
4 Star Hotel
All hotel details
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Reviews (1,234)
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319 results
Traveller rating
75
122
76
33
13
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LanguageEnglish
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75
122
76
33
13
Show reviews that mention
All reviewsupper poolsteep hillswimming pools arehalf boardbbc worldreception areasea viewcourtesy bushotel catersbar staffsaladbreakfast and dinnervisited this hotelstay at this hotel againall inclusive packagepublic areasevening entertainment
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1 - 5 of 319 reviews
Reviewed 5 days ago via mobile

Just come back from a great week in Puerto de la Cruz, very nice hotel with 2 pools and all the facilities you could need, room was lovely no complaints, we stayed bed & breakfast, the food was decent although struggled for a decent tea/coffee...More

Thank Matt J
Reviewed 2 weeks ago via mobile

We've had some great days at the Puerto de la Cruz hotel. However, the room was a bit dirty and we did not have too many options at the restaurant: it was basically the same food with different presentations. But the worst part was the...More

Thank summer568
Response from Dirección H, Director de Relaciones con Clientes at Hotel Puerto de la CruzResponded 1 week ago

Dear "summer 568", First of all, we would like to thank you for taking the time to share your opinion about our hotel with TripAdvisor users, and to thank you for your good words about our staff. We are a bit surprised, however, that a...More

Reviewed 14 May 2018

Our trip was 6 May to 13 May 2018. We are in Lisbon for 2 months and decided to venture out to the Canary Islands to satisfy a check mark from our bucket list. We decided to go all-inclusive because I (hubby) always do the...More

2  Thank B0bJay
Response from Dirección H, Adjunta Dirección at Hotel Puerto de la CruzResponded 4 weeks ago

Dear B0bJay Thank you very much for having chosen the Hotel Puerto de la Cruz for your holidays on this occasion and also for sharing your positive comment with us. We hope to see you soon again. Kind regards Ana Belén Martín

Reviewed 28 April 2018 via mobile

During a recent stay at this hotel I was made aware that this is not a genuine 4 star hotel. The room was not clean, bathroom door was covered in dust. The carpet was in a poor condition. When I requested to have some laundry...More

Thank paulsmith428
Response from Dirección H, Adjunta Direccion at Hotel Puerto de la CruzResponded 28 April 2018

Dear Mr. Smith We greatly regret what happened during your stay. Normally the laundry works very quickly, we regret that this mishap has occurred with you. We take note to transfer your complaint to the room housekeeper. We hope you can excuse us and give...More

Reviewed 24 April 2018

We was very pleasant to stay a week in this hotel. You can have everything you want, very good food and drink, very clean pool, silent, very clean, very nice personell and very nice surrounding. You must visit it!

1  Thank Try-it P
Response from Dirección H, Adjunta Direccion at Hotel Puerto de la CruzResponded 28 April 2018

Dear Try-it P Thank you very much for having chosen the Hotel Puerto de la Cruz for your holidays on this occasion and also for sharing your positive comment with us. We hope to see you soon again. Kind regards Ana Belén Martín

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About
Amenities
Top amenities
Pool
Room Service
Restaurant
Free Parking
Bar/Lounge
Free Internet
Hotel Amenities
Room Service
Free Parking
Shuttle Bus Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Things to do
Pool
Restaurant
Bar/Lounge
Outdoor pool
Details
Price range
US$52 - US$122 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#15 Luxury Hotel in Puerto de la Cruz
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available, Accessible rooms
Details
Price range
US$52 - US$122 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#15 Luxury Hotel in Puerto de la Cruz
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available, Accessible rooms
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Traveller (784)
Room & Suite (289)
Pool & Beach (153)
Dining (67)
Family and Play Areas (10)
Amenities (10)
Business Centre & Event Rooms (8)
Questions & Answers
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StevieP85
21 June 2018|
AnswerShow all 3 answers
Response from Dirección H | Property representative |
Hi, yes, we offer evening entertainment. And, we will make a special celebration for the end of the FIFA Worldcup, on 15/07. We look forward to seeing you at our hotel. Kind regards, Hotel Puerto de la Cruz
0
Votes
Google Translation
Mike H
6 June 2018|
AnswerShow all 4 answers
Response from Dirección H | Property representative |
Dear Mike, We can wear as much trousers as shorts at dinner. Kind regards, Hotel Puerto de la Cruz
0
Votes
Google Translation
Nadine T
5 June 2018|
AnswerShow all 6 answers
Response from Dirección H | Property representative |
Dear Nadine, Thank you for your question. Yes, our rooms are equipped with hairdryers. Kind regards, Hotel Puerto de la Cruz
0
Votes
Google Translation
Room Tips
"Very nice panorama"
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"Pool side rooms get the sun"
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"Higher floors have better views"
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"high level room if you want a sea view or pool side if you want sunny balcony"
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