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All reviewsupper poolsteep hillswimming pools arebbc worldhalf boardreception areacourtesy busbar staffhotel caterssaladstay at this hotel againall inclusive packagepublic areasevening entertainmentbreakfast and dinnervisited this hotelclean hotel
I recently returned from a week’s stay in the hotel with my partner. My parents have both stopped in this hotel once before too and informed me that the hotel used to be a ‘sol’ –perhaps the change of hand contributed to some of the...More
4 Thank Kayt47
Response from Jose_LC, Director General at Hotel Puerto de la CruzResponded 23 November 2012
On behalf of the entire team of this hotel I would like to convey to you our sincere thanks for your positive comments and also for sharing your satisfaction with us. It gives us great pleasure to know that you enjoyed your holiday...More
My girlfriend and I returned from our stay at the "Puerto de la Cruz" hotel yesterday (13/11/12).
I don't know if this is just due to the time of year of our holiday, but the hotel is very popular with Germans and people over 50....More
1 Thank not_gray
Response from Jose_LC, Director General at Hotel Puerto de la CruzResponded 16 November 2012
First of all I would like to thank you for sharing your experience amongst us with other TripAdvisor travellers and secondly, I am very pleased that you appreciated our location and were happy with your room.
With respects to our location, we offer...More
Just returned from a week here. On the up side the staff are friendly & hard working. The mountain views are fab.
Despite advertising it as air conditioned IT IS NOT, it has apparently been "broken" for 7 months and no plans to replace it...More
2 Thank Aquaeyes
Response from Jose_LC, Director General at Hotel Puerto de la CruzResponded 12 November 2012
Thank you for sending us your comments on our hotel, these provide us with an excellent tool which helps us to improve our services and facilities, more so if we have failed to live up to your demands, for which I duly apologize....More
this hotel was in my point of view very good, and what we expected! the main negative thing which was not as bad as it seems was that you had to go down a lot of stairs to get down to the main beach promenade...More
1 Thank pitufala
Response from Jose_LC, Director General at Hotel Puerto de la CruzResponded 24 October 2012
First of all I would like to thank you very much for having chosen the Sol Puerto de la Cruz for your holidays and also for having shared your experience amongst us with other Tripadvisor travellers.
It is always a pleasure for us...More
Really enjoyed the stay at the hotel, staff were excellent, rooms great with great views, not sure if the air con worked or not, the temp outside was about 20 in the night so just left the doors open. It was my wifes birthday while...More
2 Thank Swanseadunvant
Response from Jose_LC, Director General at Hotel Puerto de la CruzResponded 17 October 2012
First of all I would like to thank you for informing other Tripadvisor travellers of your good experience in our hotel. I am very pleased to know that you enjoyed a very pleasant stay amongst us and your good feedback on our facilities,...More
Response from Dirección H | Property representative |
Dear Knitter2009London, the last shuttle bus that leaves here is at 18,10 hrs and the last shuttle bus back to the Hotel from the Martiánez Shopping Center is at 18,30 hrs.
Best regards, the Management.