We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Map
Satellite
Map updates are paused. Zoom in to see updated info.
Reset zoom
Updating Map...
09/07/2017 10/07/2017
    There are no pins in your viewport. Try moving the map or changing your filters.
    • {providername} {price}
    {providername} {price}
      {listitems}
    {sold_out_text}
    We can't find prices for this accommodation
    From {rate_price} {rate_periodicity}

    Hotel Puerto Palace

    C/. Dr. Celestino Cobiella Zaera, 38400 Puerto de la Cruz, Tenerife, Spain
    Save
    Best prices for your stay
    09/07/2017 10/07/2017
    1 room
    • 1 room
      2 adults
      • 2 adults
        0 children
        • 0 children
          US$81
          US$77
          Great Deal
          US$81
          US$78
          Traveller (516)
          Room & Suite (252)
          Pool & Beach (121)
          4Dreams Hotel
          348 reviews
          #16 of 80 hotels in Puerto de la Cruz
           
          H10 Tenerife Playa
          1,631 reviews
          #9 of 80 hotels in Puerto de la Cruz
           
          Sol Costa Atlantis
          1,731 reviews
          #11 of 80 hotels in Puerto de la Cruz
           
          Hotel Botanico & The Oriental Spa Garden
          1,557 reviews
          #2 of 80 hotels in Puerto de la Cruz
           
          Overview
          • Excellent25%
          • Very good55%
          • Average15%
          • Poor3%
          • Terrible2%
          Travellers talk about
          “town centre” (12 reviews)
          “pool area” (14 reviews)
          Free Internet
          Free Parking
          Breakfast Buffet
          Air Conditioning
          Pool
          Non-Smoking Hotel
          Restaurant
          Room Service
          Suites
          Poolside Bar
          Fitness centre
          Concierge
          Wheelchair Access
          Conference Facilities
          Dry Cleaning
          Tennis Court
          Private Balcony
          4.0 Star Hotel
          All hotel details
          4Dreams Hotel
          348 reviews
          #16 of 80 hotels in Puerto de la Cruz
           
          H10 Tenerife Playa
          1,631 reviews
          #9 of 80 hotels in Puerto de la Cruz
           
          Sol Costa Atlantis
          1,731 reviews
          #11 of 80 hotels in Puerto de la Cruz
           
          Hotel Botanico & The Oriental Spa Garden
          1,557 reviews
          #2 of 80 hotels in Puerto de la Cruz
           
          {"containerClass":null,"scriptFlags":null,"widget":{"name":"ibex_photo_carousel","divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"moduleList":["handlers"],"template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"}}}
          Rooms
          9 Jul10 Jul
          |
          1 room, 2 adults, 0 children
          Standard Room

          Getting you more information on this room

          Free Cancellation
          Select
          Show Available Rooms
          Sorry, this partner no longer has rooms available on TripAdvisor. Please visit one of our 9 partner sites to see rooms from US$77.
          We're sorry, there are no rooms available on TripAdvisor. Please change your dates, or view all Puerto de la Cruz hotels with availability
          Standard Room

          Getting you more information on this room

          Free Cancellation
          Select
          {"BOOKING_FEATURES": ["IB_STREAMLINED_SELECTED_ROOM","IB_NEW_REG_FLOW_INTERRUPTER","IB_SHOW_EMAIL_FOR_INSECURE_LOGIN","RCMS_INLINE_ROOM_GRID_MAX_OCC","IB_POST_BOOKING_LOGIN","IB_IRG_PERFORMANCE_METRICS","IB_IRG_MATCH_META","CHILDREN_SEARCH","IB_DW_INLINE_PASSWORD","HR_IB_EXCLUDE_TAXES_AND_FEES","IB_DW_CCNAME_WITH_AUTOCOMPLETE","IB_IRG_PERFORMANCE_METRICS_MOBILE","IB_BOOKNOW_CLEAN_WITH_ICON_SHORT_BTN","STORED_CARDS","IB_POST_BOOK_LOGIN_CTA","IB_PRICE_WINS_COPY","IB_DW_PROMPT_KNOWN_EMAIL","IB_PRICES_OUTSIDE_ROOM_BUTTON","IB_EXIT_INTERRUPTER","IB_SHOW_AMENITIES_AS_ICONS","IB_NEW_REG_FLOW","META_AIR","IB_INLINE_ROOM_GRID","IB_TIME_OF_STAY_PAYMENT_TYPES_V3","IBEX_HIGH_EQUITY_BRANDING","IB_PRICE_WINS_POST_TX","IB_BOOKING_FORM_FAVICON","IB_URGENCY_BLOCK","IB_NEW_REG_FLOW_POST_BOOK"] , "IMPRESSION_KEY": "9c27e9ec752e4dda97f4524d4f0eb62a", "roomSelectionModel": {"partnerInfos":[],"multiplePartners":false,"polling":{"locationId":264730,"bookingSessionId":null,"detailedAvailabilityKey":null,"commerceContentIds":[111869278],"additionalContentIds":[],"pollCount":0,"checkin":{"day":9,"month":7,"year":2017},"checkout":{"day":10,"month":7,"year":2017},"adults":2,"child_rm_ages":"","rooms":1,"display_rooms":300,"entryPrice":77,"entryCurrency":"USD","complete":true,"formKey":"","showAllRooms":true,"genNewBookingSessionId":false,"winningProviderAtClick":"","selectedRoomKey":null,"impressionKey":"9c27e9ec752e4dda97f4524d4f0eb62a","navArea":null,"referringServlet":"Hotel_Review","highestMetaPrice":81,"lowestMetaPrice":77,"additionalPartner":false,"highestMetaPriceDisplay":81,"roomsToVerify":[],"clazz":null},"summary":null,"unavailable":false,"metaOffers":[],"mismatchCheckModel":null,"totalMediaCount":0,"hotelPhotos":[],"noticeHeaderMessage":null,"moreProviders":null,"lowestPricePartner":null,"showAllRooms":true,"isMetaCheaper":false,"isBookingLessThanOrEqualToMeta":null,"avgHistoricalPrice":0.0,"avgHistoricalDisplayPrice":null,"expressBookState":{"hasFullTravelerInfo":false,"hasReducedBillingInfo":false,"hasFullBillingInfo":false},"highestMetaPrice":81,"lowestMetaPrice":77,"highestMetaPriceDisplay":81,"hotelName":"Hotel Puerto Palace","hasSpecialTimeOfStayTaxes":false,"trackingTree":null,"trackingTreeId":null,"showPriceHoverTooltip":false,"trackingContext":"eyJzdGF0ZSI6IkhPVEVMX0FVQ1RJT04iLCJwIjoiSFJfTWFpbkNvbW1lcmNlIiwiaWRzIjp7IkJGSyI6IjljMjdlOWVjNzUyZTRkZGE5N2Y0NTI0ZDRmMGViNjJhIiwiQUlLIjoiMjM1MDBiNWU5MGQ1NGM1YjhjOWI4ZWQ4MzNkNWM3ODcifSwiZW50cnlTZXJ2bGV0IjoiSG90ZWxfUmV2aWV3In0=","cheaperPricesExist":false,"enableLPF":false,"priceDropPercent":0,"canExpandRooms":false,"expandRoomsToAllPartners":false,"roomSelectionKey":null,"useSupplierDirectTreatment":false,"isSupplierDirect":false,"showProviderSeparator":false,"clazz":null,"seeMoreMessage":null,"seeMoreIFrameMessage":null,"isPricelineCom":false}, "ibAvailability": true, "metaAvailability": true, "topOfferIsIB": false, "numHacTries": -1, "checkIn": "09/07/2017", "checkOut": "10/07/2017", "lowestPrice": "US$77", "hasDates": true, "hacComplete": true, "contentIdMappings": {"109204275":"HotelsCom2IB","78891329":"OrbitzEWS","111869278":"AccorIB","32492553":"BookingCom","76479174":"Hotwire","79443766":"CheapTicketsEWS","54226404":"TravelocityEWS","35238630":"Expedia"}, "pollingEnabled": false, "preventScroll": false, "offerClickToken": null, "conditionalUpdate": false, "mightGetRooms": true, "divClasses": "ppr_rup ppr_priv_hr_inline_room_grid_hsx", "singlePartnerRoomGridWidget": {"containerClass":null,"scriptFlags":null,"widget":{"name":"ibex_room_grid_hsx","divClasses":"prw_rup prw_ibex_room_grid_hsx","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))","tracking":"(ta.prwidgets.getjs(this,'tracking'))"},"moduleList":["handlers","tracking"],"template":"ibex_room_grid_hsx__widget","dust":{"sub_header":"ibex_room_grid_hsx__sub_header"}}}, "multiPartnerRoomGridWidget": null, "mismatchMessage": {"containerClass":null,"scriptFlags":null,"widget":{"name":"ibex_mismatch_message","divClasses":"prw_rup prw_ibex_mismatch_message","js":{"handler":"(ta.prwidgets.getjs(this,'handler'))"},"moduleList":["handler"],"template":"ibex_mismatch_message__widget","dust":{}}}, "maxRoomsToShow": 300, "isTablet": false, "roomGridRowWidget": {"containerClass":null,"scriptFlags":null,"widget":{"name":"ibex_room_grid_row_hsx","divClasses":"prw_rup prw_ibex_room_grid_row_hsx","js":{},"moduleList":[],"template":"ibex_room_grid_row_hsx__widget","dust":{"amenities":"ibex_room_grid_row_hsx__amenities","condition_col":"ibex_room_grid_row_hsx__condition_col","price_text":"ibex_room_grid_row_hsx__price_text","reservation_col":"ibex_room_grid_row_hsx__reservation_col"}}}, "mismatchMessageLightbox": null, "deviceInfo": "OtherOS OtherBrowser", "bookOnTripAdvisor": "Book on <img class=\"ibHeaderImg\" alt=\"TripAdvisor\" src=\"https:\/\/static.tacdn.com\/img2\/branding\/rebrand\/TA_logo_primary.png\"\/>"}
          Write a Review
          Reviews (784)
          Traveller rating
          Traveller type
          Time of year
          Language
          • More languages

          1 - 5 of 159 reviews

          Reviewed 3 days ago

          A bit tired in places but generally well maintained. Good pool areas but where did every one go each day? Lots of people at breakfast but pools and communal areas virtually empty! Food only average but we certainly took advantage of excellent 2 for 1...More

          Thank Pilbeam
          Reviewed 3 weeks ago

          Me and my mum visited the Puerto Palace hotel 3 weeks ago. It was an amazing vacation. Although we had to change the room because the first one (no. 219) was above the kitchen. The smell was horrible. Otherwise the room was very nice, clean...More

          Thank itsnoemis
          Response from puertopalace, Director General at Hotel Puerto PalaceResponded 2 weeks ago

          Dear Clients, First of all, I would like to thank you very much, for having taken the time to inform us about your experience in Hotel Puerto Palace. Your satisfaction is our main priority so I am very pleased to know that we have satisfied...More

          Reviewed 4 weeks ago via mobile

          Hotel ok, restaurant can be but food is too boring, every day almost the same food. If you booked with all day food, you have to pay even for water !!! Pools are nice, but water is cold. 90% of guests are from Germany.

          Thank Piotrul
          Reviewed 6 May 2017 via mobile

          Booked for two nights so we could spend two days in Puerto we la Cruz during our two week honeymoon where we were based in Los Cristianos. It's a short walk up the hill but we don't mind the walks and taxis are only around...More

          2  Thank Wigguru
          Response from puertopalace, Director General at Hotel Puerto PalaceResponded 15 May 2017

          Dear Clients, First of all, I would like to thank you very much, for having taken the time to inform us about your experience in Hotel Puerto Palace. Your satisfaction is our main priority so wew are very pleased to know that we have satisfied...More

          Reviewed 3 May 2017

          We visited the hotel in December 2015 and stayed there for 6/7 nights (22nd Dec to 29th Dec). As we were due to arrive at the hotel late, i.e. after 10am, we had requested for them to save some food. The car parking is limited...More

          2  Thank Rajaram W
          Response from puertopalace, Director General at Hotel Puerto PalaceResponded 5 May 2017

          Dear Clients, First of all, I would like to thank you very much, for having taken the time to inform us about your experience in Hotel Puerto Palace. Your satisfaction is our main priority so I am very pleased to know that we have satisfied...More

          4Dreams Hotel
          348 reviews
          #16 of 80 hotels in Puerto de la Cruz
           
          H10 Tenerife Playa
          1,631 reviews
          #9 of 80 hotels in Puerto de la Cruz
           
          Sol Costa Atlantis
          1,731 reviews
          #11 of 80 hotels in Puerto de la Cruz
           
          Hotel Botanico & The Oriental Spa Garden
          1,557 reviews
          #2 of 80 hotels in Puerto de la Cruz
           
          About
          Amenities
          • Top amenities
          • Pool
          • Restaurant
          • Fitness Centre with Gym / Workout Room
          • Free Parking
          • Bar/Lounge
          • Room Service
          • Free Internet
          • Hotel Amenities
          • Free Parking
          • Dry Cleaning
          • Meeting Rooms
          • Banquet Room
          • Room Service
          • Laundry Service
          • Concierge
          • Multilingual Staff
          • Conference Facilities
          • Room amenities
          • Air Conditioning
          • Minibar
          • Things to do
          • Pool
          • Restaurant
          • Fitness Centre with Gym / Workout Room
          • Bar/Lounge
          • Hot Tub
          • Tennis Court
          Details
          • Price range
          • US$75 - US$96 (Based on Average Rates for a Standard Room)
          • Hotel class
          • Hotel Style
          • #8 Luxury Hotel in Puerto de la Cruz
          • #10 Family Hotel in Puerto de la Cruz
          • Room types
          • Suites ,
          • Family Rooms ,
          • Accessible rooms ,
          • Non-Smoking Rooms
          • Number of rooms
          • 290
          • Reservation Options
          • TripAdvisor is proud to partner with Expedia, Priceline, Hotels.com, Hotwire, Travelocity, ACCOR, Booking.com, TripOnline SA, Cancelon, Cheap Tickets, HotelQuickly and Hotel.de so you can book your Hotel Puerto Palace reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
          • Location
          • Spain >
          • Canary Islands >
          • Tenerife >
          • Puerto de la Cruz
          • Also Known As
          • Puerto Palace De La Cruz ,
          • Hotel Puerto Palace Puerto De La Cruz, Tenerife, Spain
          Add Photo Photos
          Traveller (516)
          Room & Suite (252)
          Pool & Beach (121)
          Dining (48)
          Hotel & Grounds (379)
          Bathroom (16)
          Family and Play Areas (13)
          Business Centre & Event Rooms (2)
          Nearby
          Parque San Antonio
          745 reviews
          .18 km away
           
          La Chiripa Gardens & Resort
          25 reviews
          .51 km away
           
          Hotel Tigaiga
          258 reviews
          .33 km away
           
          Tigaiga Suites
          43 reviews
          .17 km away
           
          Nearby Restaurants
          Alberto's Bar
          120 reviews
          .26 km away
          Restaurante Terraza Taoro
          127 reviews
          .62 km away
          Restaurante La Monada
          136 reviews
          .42 km away
          Petit Los Angeles
          51 reviews
          .78 km away
          Nearby Attractions
          Parque Taoro
          504 reviews
          .68 km away
          Jardin de Orquideas de Sitio Litre
          534 reviews
          .88 km away
          Jardin Aquatico
          230 reviews
          .72 km away
          Risco Bello Aquatic Gardens
          52 reviews
          .60 km away
          Questions & AnswersAsk a question
          what is this hotel like for children is their a club or entertainment?
          2 May 2017|
          Answer Show all 2 answers
          Response from puertopalace | Property representative |
          Ref. your request, we do not have children entertainment. Kind regards,
          0
          Votes
          Google Translation
          Roibeard79
          Hi On the verge of booking 10 nights here with partner and 17 month old daughter. Is it a good hotel for kids? I see a mention of nude pool but possibly out of sight? The nearest beach looks small so imagine gets very crowded in August, are there others nearby? Are the hotel activities included or extra Mini golf Volleyball Aqua fit Table tennis Tennis
          23 April 2017|
          Answer Show all 2 answers
          Response from Han6777 | Reviewed this property |
          If possible in my opinion id book elsewhere especially when you have a 17month, it's more of a 60+ resort and it's a fair walk to the front (unless you rent a car but parking is bad in the centre) Enjoy whichever you choose... More
          1
          Vote
          Room Tips
          "The room facing pool was one which we opted"
          Read review
          "every room has ants and mould. First or 5th floor. Stay in another hotel."
          Read review
          "Not worth the money!"
          Read review
          "Ask for either a sea view, or a mountain view, which ever you prefer."
          Read review
          Is This Your TripAdvisor Listing?
          Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing