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Hotel Puerto Palace

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Hotel Puerto Palace
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757 Reviews from our TripAdvisor Community

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Showing 154: English reviews
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Tel Aviv, Tel Aviv, Israel
Reviewed 1 week ago via mobile

At the start of check in i told the reseption lady that i send a request ''to make a little surprise for my wife due to honeymoon '' through booking.com and that they didn't respond to it.Instead of passing the fact of misscomunication and actually do something nice,she started to tell me that they always answer to all request and...

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Helpful?
1Thank Avi S
puertopalace, Director General at Hotel Puerto Palace, responded to this review

Dear Clients, First of all, I would like to thank you very much for having taken the time to inform us about your experience in Hotel Puerto Palace, I have read your comments very carefully, let me to answer about the following points you mentioned. Honeymoon, We never received your request and later you confirmed to the receptionist, that it...

Bettystown, Ireland
Reviewed 2 weeks ago

We stayed in hotel last year August. I booked thru hotel website on January and requested hight floor room with nice view and away from street. We stayed for 16 nights. When we arrived we got room on first floor looking to the road where car just passing every minute. Room was just full of MOULD and smell. When I...

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Helpful?
Thank koren777
puertopalace, Director General at Hotel Puerto Palace, responded to this review

DearClients, First of all, I must kindly ask you to accept my sincere apologies for not having been able to satisfy your expectations and needs. Our client's satisfaction is always our main priority so it is very disappointing for us to know, that you did not enjoy your stay with us. Furthermore, I do appreciate that you have informed me...

tenerife
Reviewed 2 weeks ago

Overall i was disappointed with this hotel. rooms are ok but dated. staff are neither helpfull or very happy. location is not in the best place (15 min walk into town). we went half board and swapped evening meal for lunch. it was awful. a choice of a few bits of salad and what looked like left over stuff from...

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Helpful?
Thank tenerifeninja
puertopalace, Director General at Hotel Puerto Palace, responded to this review

Dear Clients, First of all, I would like to thank you very much for having taken the time to inform us about your experience in Hotel Puerto Palace. Your satisfaction is our main priority so I am very pleased to know that we have satisfied most of your expectations. On the other hand, thank you for mentioning the weak points...

Reviewed 4 weeks ago via mobile

A very nice and comfortable 4* hotel. Staff pleasant. Food excellent. Lovely pool area. If it has a downside, it is the uphill walk from the town centre, tho there's a courtesy bus running regularly throughout the day. Entertainment is really good.

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Helpful?
Thank Gary S
puertopalace, Director General at Hotel Puerto Palace, responded to this review

Dear Clients, First of all, I would like to thank you very much, for having taken the time to inform us about your experience in Hotel Puerto Palace. Your satisfaction is our main priority so I am very pleased to know that we have satisfied most of your expectations. I am glad, knowing that you have enjoyed your holiday. We...

Jersey, United Kingdom
Reviewed 14 March 2017

Went for Happy Hour between 5 & 6 pm,most days & went for a drink sometimes in the evening. Sometimes we sat outside by the pool or n the bar. Lovely Sangria & cocktails. The staff efficient & friendly. Manu was so helpful & friendly. I have not eaten @ the hotel. There is entertainment every night too.Worth a visit.

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Helpful?
Thank PinkChampers1
puertopalace, Director General at Hotel Puerto Palace, responded to this review

Dear Clients, First of all, I would like to thank you very much, for having taken the time to inform us about your experience in Hotel Puerto Palace. Your satisfaction is our main priority so I am very pleased to know that we have satisfied most of your expectations. I read with great interest your comments about our services and...

Horsham, United Kingdom
Reviewed 8 February 2017 via mobile

Needing a break with my sister we chose this holiday and booked with B.A. It looked lovely and seemed to offer all we wanted. On arrival we were met by an incredibly rude and officious woman on reception who was about as helpful as a chocolate fire guard... no one showed us to our room or offered to help us...

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Helpful?
6Thank Emma D
puertopalace, Director General at Hotel Puerto Palace, responded to this review

Dear ladies. First of all, I must kindly ask you to accept my apologies for not having been able to satisfy your expectations and needs. Our client's satisfaction is always our main priority so it is very disappointing for us to know that you did not enjoy your stay with us. From what I can understand, about your complaints, is...

Belfast, United Kingdom
Reviewed 28 January 2017 via mobile

Not long back from here, definitely not a place to stay if you don't have a car as it's a bit of a walk into the centre, meals are not great to say the least, room doesn't come with kettle! Definitely not the type of place we would like to visit again, average at best

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Helpful?
3Thank Han6777
puertopalace, Director General at Hotel Puerto Palace, responded to this review

Dear Clients First of all, I must kindly ask you to accept my apologies for not having been able to satisfy your expectations and needs. Our client's satisfaction is always our main priority so it is very disappointing for us to know that you did not enjoy your stay with us. Kind regards, David Herrera

Bonn, Germany
Reviewed 22 January 2017

Friendly stuff, good meals. Distance to the beach is about 2 Kilometers, a shuttle bus is availible two times day. Avarage age of other guests is estimated seventy years. No location for party people.

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Helpful?
3Thank w_depe
puertopalace, Director General at Hotel Puerto Palace, responded to this review

Dear Clients, First of all, I would like to thank you very much, for having taken the time to inform us about your experience in Hotel Puerto Palace. Your satisfaction is our main priority so I am very pleased to know that we have satisfied most of your expectations. I read with great interest your comments about our services. Yours...

Wrexham County, United Kingdom
Reviewed 4 November 2016 via mobile

Love this place I'm in the middle of a fantastic holiday and already looking to book again next year I can't say enough about this place top hotel in a great location lovely setting and friendly staff I would recommend to anyone

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Helpful?
2Thank shirley22572
puertopalace, Director General at Hotel Puerto Palace, responded to this review

Dear Clients. First of all, I would like to thank you very much, for having taken the time to inform us about your experience in Hotel Puerto Palace. Your satisfaction is our main priority so I am very pleased to know that we have satisfied most of your expectations. I am glad, to know that you have enjoyed your holiday....

United Kingdom
Reviewed 13 October 2016

Having stayed at this hotel at least 5 or 6 times over the last 13 years, we had no hesitation in booking this hotel again for our current holiday. Words cannot describe how disappointed we are with our experience. We had to change rooms a day after we arrived as the standard of cleanliness and attention to detail was nowhere...

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Helpful?
4Thank lynnehargreaves
puertopalace, Director General at Hotel Puerto Palace, responded to this review

Dear Clients, First of all, I must kindly ask you to accept my apologies for not having been able to satisfy your expectations and needs. Our client's satisfaction is always our main priority so it is very disappointing for us to know that you did not enjoy your holiday with us. Of course we take care of the point you...

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Double Standard Room (48)
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Double Standard with Ocean View (58)
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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Internet
  • Free Parking
  • Bar/Lounge
  • Room Service
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Restaurante Ruen Thai
Restaurante Ruen Thai
Cuisines: Asian, Thai
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Public Wifi
Services
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Room Service
  • Concierge
  • Conference Facilities
Official Description (provided by the hotel)
The Hotel Puerto Palace has 290 rooms (Junior Suites, Doubles and Singles) all of which are completely equipped with bath, hairdryer, telephone, Sat t.v.,minibar, safety boxes (rented) air-coditioning and balcony. Totally air-conditioned with entrance hall and three panoramic elevators, the Hotel Puerto Palace is the perfect choice. We offer a Reception area with 24 hour service. A modern restaurant is available for you, for breakfast, lunch or dinner buffet. At dinner, throughout the year except summer, it is mandatory for the gentlemen wear long trousers. On the hotel terrace, you can relax at our heated swimming pool for adults, water fall and a pool for children and all of which is surrounded by a solarium area. We also offer two exterior jacuzzis, a sauna and massage parlour. You also have at your disposition a complete gym, tennis court, minigolf and volleyball court. ... more   less 

Additional Information about Hotel Puerto Palace

Address: C/. Dr. Celestino Cobiella Zaera, 38400 Puerto de la Cruz, Tenerife, Spain
Region: Spain > Canary Islands > Tenerife > Puerto de la Cruz
Price Range: RM295 - RM405 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Puerto Palace 4*
Number of rooms: 290
Reservation Options:
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Also Known As:
Puerto Palace De La Cruz
Hotel Puerto Palace Puerto De La Cruz, Tenerife, Spain
Hotel Style:
#8 Luxury Hotel in Puerto de la Cruz
#10 Family Hotel in Puerto de la Cruz
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Puerto Palace staff and other travellers.
37 questions
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Questions? Get answers from Hotel Puerto Palace staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“every room has ants and mould. First or 5th floor. Stay in another hotel.”
koren777, 10 Apr 2017 | Read review
“Not worth the money!”
lynnehargreaves, 13 Oct 2016 | Read review
“Ask for either a sea view, or a mountain view, which ever you prefer.”
mike-l-a-divers, 17 Sep 2016 | Read review
“We had a room on the third floor overlooking the pool area.”
jamjochems, 31 Jul 2016 | Read review
“High floor rooms overlooking the pool area are best for views.”
CyprusST, 18 Jul 2016 | Read review
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