We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Want the lowest hotel prices? You're in the right place. We check 200+ sites for you.

Hotel Puerto Palace

Show Prices
Certificate of Excellence
Enter dates for lowest prices
powered by PriceFinder
Check In Check Out
1 room 2 adults 0 children
We check 200+ sites to find the latest and lowest prices.
Professional photos
Hotel Puerto Palace
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"divClasses":"prw_rup prw_ibex_photo_carousel","moduleList":["handlers"],"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

738 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
There are newer reviews for Hotel Puerto Palace
See the most recent reviews
Showing 149: English reviews
Reviewed 13 July 2016 via mobile

I have been 4 times to Tenerife and 3 of those times I stayed here. Absolutely love it. It's big, pool is great and after-dinner entertainment sessions are great. There's also a bus that takes you to the city center and people are very nice and well-coming. Anytime I go back and want to stay on the North side I...

 Report
Helpful?
1Thank Daniel S
puertopalace, Director General at Hotel Puerto Palace, responded to this review

Dear Clients, First of all, I would like to thank you very much for having taken the time to inform us about your experience in Hotel Puerto Palace. Your satisfaction is our main priority so I am very pleased to know that we have satisfied most of your expectations. for us, are very important, your opinions, which helps us to...

Glos
Reviewed 11 July 2016 via mobile

I stayed here for a week late June/early July. First impressions were good, the room was clean and modern. However some issues did arise as the week progressed, mainly being that the food was somewhat disappointing. Breakfast wasn't so bad but lunch and dinner were fairly poor, I chose to miss a few meals and eat out instead. There wasn't...

 Report
Helpful?
1Thank Dr W
puertopalace, Director General at Hotel Puerto Palace, responded to this review

Dear Clients, First of all, I would like to thank you very much for having taken the time to inform us about your experience in Hotel Puerto Palace. Your satisfaction is our main priority so I am very pleased to know that we have satisfied most of your expectations. On the other hand, thank you for mentioning the weak points...

Reviewed 9 July 2016

This Hotel is fantastic. The staff are excellent and nothing is ever too much trouble The Hotel is very clean and the food on the buffet has many choices. The labelling of all food is clear and visible so anybody with special dietary requirements like myself can see what they can & cannot eat. There is entertainment each night in...

 Report
Helpful?
1Thank Marcia S
puertopalace, Director General at Hotel Puerto Palace, responded to this review

Dear Clients, First of all, I would like to thank you very much for having taken the time to inform us about your experience in Hotel Puerto Palace. Your satisfaction is our main priority so I am very pleased to know that we have satisfied most of your expectations. Thank you very much Yours sincerely, David Herrera

UK
Reviewed 21 June 2016

We stayed at Puerto Palace for two nights before flying from Los Rodeos airport. Having stayed in Adeje for a week, we wanted to be convenient for Loro Parque and just exploring Puerto de Cruz. Reception was friendly on arrival but we had some frustrations with discovering details as our stay went on that we should have been informed about...

 Report
Helpful?
2Thank HotelBoffin
puertopalace, Director General at Hotel Puerto Palace, responded to this review

Dear Clients, First of all, I would like to thank you very much, for having taken the time to inform us about your experience in Hotel Puerto Palace. Your satisfaction is our main priority so I am very pleased to know that we have satisfied most of your expectations. I read with great interest your comments about our services. Thank...

Henley-on-Thames, United Kingdom
Reviewed 14 June 2016

We stayed here for 10 days .......We had paid for sea view room and when arrived not given one and was told all sea view rooms fully booked.........i had to stand firm and insist and low and behold next day could have one.Dont need that though.However,the hotel is nice and clean(never known a room be cleaned as quick!)Garden and pool...

 Report
Helpful?
1Thank mandy_lucas02
puertopalace, Director General at Hotel Puerto Palace, responded to this review

Dear Clients, First of all, I would like to thank you very much for having taken the time to inform us about your experience in Hotel Puerto Palace. Your satisfaction is our main priority so I am very pleased to know that we have satisfied most of your expectations. On the other hand, thank you for mentioning the weak points...

Bratislava, Slovakia
Reviewed 25 May 2016

We spent here one week in may. Hotel has beautiful garden with pools, but the water is too cold. Rooms are big, clean but a bit outdated (tv, AC, fridge, no kettle), with huge balcony and amazing view on pools and sometimes Teide. Housekeeping everyday, changing towels, cleaning floor. Food is very simple. Breakfast the same everyday, very bad coffee,...

 Report
Helpful?
1Thank Lucia A
puertopalace, Director General at Hotel Puerto Palace, responded to this review

Dear Clients, First of all, I would like to thank you very much for having taken the time to inform us about your experience in Hotel Puerto Palace. Your satisfaction is our main priority so I am very pleased to know that we have satisfied most of your expectations. On the other hand, thank you for mentioning the weak points...

Livingston, United Kingdom
Reviewed 30 April 2016

Stayed in Hotel Puerto Palace for a week on first trip to Tenerife. Had sea view room with balcony. Twenty minute walk downhill to shore, restaurants etc. Very friendly staff throughout - reception, restaurant and bar staff and housekeepers. Lovely gardens around the various pools. Varied evening entertainment.

 Report
Helpful?
1Thank archiebro
puertopalace, Director General at Hotel Puerto Palace, responded to this review

Dear Clients, First of all, I would like to thank you very much, for having taken the time to inform us about your experience in Hotel Puerto Palace. Your satisfaction is our main priority so I am very pleased to know that we have satisfied most of your expectations. I read with great interest your comments about our services and...

Rosyth, United Kingdom
Reviewed 10 April 2016

one of the most luxurious places we have stayed in.The decor the surroundings and the staff make for a nice and peaceful holiday.plenty of choices and the bar staff and waiters were brilliant and very attentive. The pool is ideal i call it a bowl pool in the middle its about 1 metre deep and the edges you just walk...

 Report
Helpful?
2Thank davidg8975
puertopalace, Director General at Hotel Puerto Palace, responded to this review

Dear Clients, First of all, I would like to thank you very much, for having taken the time to inform us about your experience in Hotel Puerto Palace. Your satisfaction is our main priority so I am very pleased to know that we have satisfied most of your expectations. I read with great interest your comments about our services and...

Reviewed 5 April 2016

A solid 4* Hotel with peaceful and enough green territory located in a wonderful green places with spectacular views. You should take the sea view rooms since it provides you with an amazing feeling ones you walk on your balcony. From minor minuses could be not close to the beach around 15 minutes walk and uphill 20 minutes back. The...

 Report
Helpful?
3Thank Mendel S
puertopalace, Director General at Hotel Puerto Palace, responded to this review

Dear Clients, First of all, I would like to thank you very much, for having taken the time to inform us about your experience in Hotel Puerto Palace. Your satisfaction is our main priority so I am very pleased to know that we have satisfied most of your expectations. I read with great interest your comments about our services ....

Stavanger, Norway
Reviewed 3 April 2016

We were here in the end of September in 2015. This hotel is about 50 km away from the southern airport and about 15 min on foots to the city center where you can also find a beach. By the way hotel is in calm district. Existing a garage for a car parking, but of course you can leave it,...

 Report
Helpful?
2Thank keliones04
puertopalace, Director General at Hotel Puerto Palace, responded to this review

Dear Clients, First of all, I would like to thank you very much, for having taken the time to inform us about your experience in Hotel Puerto Palace. Your satisfaction is our main priority so I am very pleased to know that we have satisfied most of your expectations. We are very happy to know that you have enjoyed your...

820 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (454)
Viewed
Pool/Beach Area (58)
Viewed
Hotel & Grounds (138)
Viewed
Room/Suite (49)
Viewed
Bathroom (15)
Viewed
View from Room (45)
Viewed
Family/Play Areas (11)
Viewed
Dining (6)
Viewed
Other (132)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (364)
Viewed
Amenities (51)
Viewed
Double Standard Room (48)
Viewed
Double Standard with Ocean View (58)
Viewed
Nude Pool (54)
Viewed
Dining (41)
Viewed
Single Room (41)
Viewed
The Hotel (71)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (2)
Viewed
Other (2)
Check In Check Out
Hotels you might also like...
Travellers also viewed these Puerto de la Cruz hotels
1.3 km away
Hotel Botanico & The Oriental Spa Garden
Hotel Botanico & The Oriental Sp...
#2 of 80 in Puerto de la Cruz
1,454 reviews
1.0 km away
4Dreams Hotel
4Dreams Hotel
#16 of 80 in Puerto de la Cruz
312 reviews
1.4 km away
H10 Tenerife Playa
H10 Tenerife Playa
#8 of 80 in Puerto de la Cruz
1,525 reviews
Show Prices
Show Prices
Show Prices
0.6 km away
Parque Vacacional Eden
Parque Vacacional Eden
#6 of 80 in Puerto de la Cruz
484 reviews
1.0 km away
Apartamentos Casablanca
Apartamentos Casablanca
#4 of 80 in Puerto de la Cruz
1,649 reviews
1.9 km away
Hotel Riu Garoe
Hotel Riu Garoe
#1 of 80 in Puerto de la Cruz
693 reviews
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
  • Room Service
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Food & drink at the hotel
Restaurante Ruen Thai
Restaurante Ruen Thai
Cuisines: Asian, Thai
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
  • Tennis Court
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Room Service
  • Concierge
  • Conference Facilities
Official Description (provided by the hotel)
The Hotel Puerto Palace has 290 rooms (Junior Suites, Doubles and Singles) all of which are completely equipped with bath, hairdryer, telephone, Sat t.v.,minibar, safety boxes (rented) air-coditioning and balcony. Totally air-conditioned with entrance hall and three panoramic elevators, the Hotel Puerto Palace is the perfect choice. We offer a Reception area with 24 hour service. A modern restaurant is available for you, for breakfast, lunch or dinner buffet. At dinner, throughout the year except summer, it is mandatory for the gentlemen wear long trousers. On the hotel terrace, you can relax at our heated swimming pool for adults, water fall and a pool for children and all of which is surrounded by a solarium area. We also offer two exterior jacuzzis, a sauna and massage parlour. You also have at your disposition a complete gym, tennis court, minigolf and volleyball court. ... more   less 

Additional Information about Hotel Puerto Palace

Address: C/. Dr. Celestino Cobiella Zaera, 38400 Puerto de la Cruz, Tenerife, Spain
Region: Spain > Canary Islands > Tenerife > Puerto de la Cruz
Price Range: RM330 - RM428 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Puerto Palace 4*
Number of rooms: 290
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com, Travelocity, Expedia, ACCOR, Hotwire and Orbitz so you can book your Hotel Puerto Palace reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Puerto Palace De La Cruz
Hotel Puerto Palace Puerto De La Cruz, Tenerife, Spain
Hotel Style:
#7 Luxury Hotel in Puerto de la Cruz
#10 Family Hotel in Puerto de la Cruz
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Hotel Puerto Palace staff and other travellers.
30 questions
Ask a question
8 months ago
tenerife
tenerife
Liskeard, United Kingdom

See all questions (30)

Questions? Get answers from Hotel Puerto Palace staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Not worth the money!”
 of 5 bubbles lynnehargreaves, 13 Oct 2016 | Read review
“Ask for either a sea view, or a mountain view, which ever you prefer.”
 of 5 bubbles mike-l-a-divers, 17 Sep 2016 | Read review
“We had a room on the third floor overlooking the pool area.”
 of 5 bubbles jamjochems, 31 Jul 2016 | Read review
“High floor rooms overlooking the pool area are best for views.”
 of 5 bubbles CyprusST, 18 Jul 2016 | Read review
“Ask for a room overlooking the pool”
 of 5 bubbles marcias129, 9 Jul 2016 | Read review
5 of 5