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Traveller (420)
Room & Suite (219)
Dining (72)
Overview
  • Excellent73%
  • Very good22%
  • Average3%
  • Poor1%
  • Terrible1%
Travellers talk about
“squash court”(9 reviews)
“pool area”(43 reviews)
AMENITIES
Free Wifi
Breakfast included
Pool
Restaurant
Suites
Poolside Bar
Fitness centre
4 Star accommodation
All hotel details
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Reviews (931)
There are newer reviews for Hotel Riu Garoe
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Traveller rating
362
87
12
3
1
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362
87
12
3
1
Show reviews that mention
All reviewsbotanical gardenssquash courtpool arealow key entertainmentexcellent hotelhotel directorbreakfast and dinnercourtesy bustea and coffee making facilitiespool attendantrelaxing holidaymini golfa quiet residential areaeach guestdressing gownsbuffet stylesmall gym
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11 - 15 of 465 reviews
Reviewed 1 July 2018 via mobile

We visited the Riu Garoe for the 2nd time, having went in September 2017. This time we went with my mother and her friend. The hotel was exceptional yet again with a beautiful setting and a top class hotel. Could not fault the hotel at...More

4  Thank 33Sarah
Response from Luis-B-Hernandez, General Manager at Hotel Riu GaroeResponded 4 weeks ago

Dear 33Sarah , thank you very much for your resent second stay and for your feedback, where you recommend us to other travellers. We are glad to know you find the hotel top class and exceptional, with a beautiful setting. It is also nice you...More

Reviewed 25 June 2018 via mobile

Stayed with family in this hotel. Should be one of the best in Puerto de la Cruz. Nice property but a bit dated. Apparently its going to be renovated next year which is time. Public spaces are nice and the guests are quite. Most Germans...More

1  Thank Chantal284
Response from Luis-B-Hernandez, Director General at Hotel Riu GaroeResponded 27 June 2018

Dear Guests, Thank you very much for the excellent comments about Riu Garoé Hotel. Thanks for the positive comments about our large and lovely room balcony, and excellent and helpful staff. Thanks also for the good comments about our good quality food. These are great...More

Reviewed 19 June 2018

The hotel is Excellent and very clean and tidy. Room was lovely, ample size with nice view of the pool. The minibar in the room is one of the best we have ever had, kept everything lovely and chilled. The hotel provides a free shuttle...More

3  Thank BonnieBanky
Response from Luis-B-Hernandez, General Manager at Hotel Riu GaroeResponded 4 July 2018

Dear BonnieBanky, We have no words to express our gratitute for your fantastic review. We also thank you very much for staying with us and we are already counting-down days until your next visit. It is very nice to hear you find Riu Garoé "Excellent...More

Reviewed 16 June 2018

Just returned home from a 1 week stay during early June.Weather was mostly cloudy but dry and it would have been nice to have had a bit more sunshine.The hotel is positioned in a nice quiet part of town not far from a good supermarket...More

3  Thank Whalleytravellor
Response from Luis-B-Hernandez, General Manager at Hotel Riu GaroeResponded 4 July 2018

Dear Whalleytravellor, thank you very much for your excellent review on tripadvisor, and of course, for having stayed at the Riu Garoé. Despite the unsual cloudy weather we had during your one-week stay, we are glad to know you enjoyed your holidays and you like...More

Reviewed 14 June 2018

Only the odd thing to report as very little has changed in 4 years. The staff are mostly wonderful, specially the reception girls and Sosa the waiter, we did have a young waitress that spoke the odd time but struggled to smile and a chamber...More

2  Thank spotbot1
Response from Luis-B-Hernandez, General Manager at Hotel Riu GaroeResponded 18 June 2018

Dear guest, thank you very much for your email, and specially for returning back to Riu Garoé. We also appreciate your great feedback about your last stay, which will help us to improve our level of service and keep the standards you enjoyed the most....More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Restaurant
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar/Lounge
Breakfast included
Hotel Amenities
Wheelchair Access
Breakfast included
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Banquet Room
Multilingual Staff
Conference Facilities
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Tennis Court
Heated pool
Indoor pool
Outdoor pool
Details
Price range
US$105 - US$228 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 On the Beach Hotel in Puerto de la Cruz
#2 Family Hotel in Puerto de la Cruz
#3 Romantic Hotel in Puerto de la Cruz
#3 Luxury Hotel in Puerto de la Cruz
Room types
Suites
Details
Price range
US$105 - US$228 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 On the Beach Hotel in Puerto de la Cruz
#2 Family Hotel in Puerto de la Cruz
#3 Romantic Hotel in Puerto de la Cruz
#3 Luxury Hotel in Puerto de la Cruz
Room types
Suites
Photos
Traveller (420)
Room & Suite (219)
Dining (72)
Pool & Beach (58)
Amenities (31)
Family and Play Areas (5)
Business Centre & Event Rooms (2)
Questions & Answers
Ask a question
Mike P
18 June 2018|
AnswerShow all 5 answers
Response from Luis-B-Hernandez | Property representative |
Dear guest, thank you very much for your question and for your booking. Our dress code for dinner (no dress code for breakfast) is very simple, just one rule to denote more elegancy in the evening: long trousers for... More
2
Votes
baza333
21 May 2018|
AnswerShow all 4 answers
Response from Luis-B-Hernandez | Property representative |
Dear baza33, thank you very much for your question. We do have one or two British newspapers available at reception (not for sale) on daily basis. However, if you like to buy a copy of your favorite newspaper, there is a... More
1
Vote
Google Translation
baza333
3 May 2018|
AnswerShow all 6 answers
Response from PollyCase | Reviewed this property |
Yes, turn right out of hotel and opposite Botanical gardens, then right again, there are plenty.
1
Vote
Room Tips
"Have only stayed once so far. The balcony was on the ground floor but had a sea view."
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"You can have a pool view, a distant sea view or a mountain view."
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"We cannot comment on other rooms but ours was large, had a balcony, no poolside noise."
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"Suite room offers more space"
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