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IBEROSTAR Grand Hotel Mencey

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IBEROSTAR Grand Hotel Mencey
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1,688 Reviews from our TripAdvisor Community

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Showing 792: English reviews
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Basingstoke, United Kingdom
Reviewed 3 days ago NEW

This is a charming hotel in a nice part of the city with very friendly and helpful staff. We had a room overlooking the garden with a balcony that caught the late afternoon sun: perfect! The rooms are simply styled with Gilchrist and Soames toiletries, and the public areas and garden are beautifully maintained. It's a short walk though a...

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Thank K_The_Tourist
IberostarHoteles, Quality Manager at IBEROSTAR Grand Hotel Mencey, responded to this review

Dear Guest, We want first of all that you know we are really happy that you had such an excellent holiday with us at IBEROSTAR Grand Hotel Mencey and we want to thank you for choosing Tripadvisor as your method for sharing your wonderful experience with others. As we aim on a daily basis to exceed the needs and goals...

Reviewed 6 days ago NEWvia mobile

Can't recommend santa cruz enough for a city/ sun break and the mancey is perfect for it. Great facilities, friendly staff, delicious breakfast, perfect location, strong wifi. WE ARE FUSSY but this met our expectations. One criticism though- please put tea/ coffee/ nespresso in the rooms! We had dinner in the hotel one night which had amazing choice (we got...

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Thank PaulRockee
London, United Kingdom
Reviewed 1 week ago NEW

Architecturally outstanding, luxury with outstanding service and attention to detail. Wonderfully relaxing long weekend break in the sun. All Staff outstanding from check-in to check-out whether in the room, by the pool, in the spa, restaurant or bar!

Review collected in partnership with Iberostar
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Thank joheff
Ireland
Reviewed 1 week ago via mobile

Have stayed in several Iberostar hotels-this was the best to date. Swimming pool was wonderful- salt water, so no need for goggles and 1.40m all around. Minor quibble that service stopped at 6pm. Given the city centre location, it remained quiet throughout the day. Gym and spa looked great, though we didn't use them. Went half-board and agree with all...

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Thank Horseman
IberostarHoteles, Quality Manager at IBEROSTAR Grand Hotel Mencey, responded to this review

Dear Guest, We are grateful to you for choosing IBEROSTAR Grand Hotel Mencey for your latest holiday to Santa Cruz and for sharing the experience you had with us and the users of Tripadvisor. Your enthusiastic comments about the prime pillars we set in place to insure amazing vacations for our guests´ are great to receive. Beautiful locations, helpful and...

Leeds, United Kingdom
Reviewed 1 week ago

Review collected in partnership with Jet2holidays
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Thank Rob F
IberostarHoteles, Quality Manager at IBEROSTAR Grand Hotel Mencey, responded to this review

Warrington, United Kingdom
Reviewed 1 week ago

Excellent Hotel, Very clean, Lush Gardens, Ideal City Hotel. If families looking for Resort kind of facilities like multi cuisine mega buffets, kids entertainment etc than this is not the right place. Dinners were almost same food little variety. Breakfasts Fantastic Loads to choose from.. Location is in heart of Santa cruz well connected to everything close to one of...

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Thank samtuli2017
IberostarHoteles, Quality Manager at IBEROSTAR Grand Hotel Mencey, responded to this review

Dear Guest, First of all we want to thank you for choosing to stay with us at IBEROSTAR Grand Hotel Mencey whilst on your recent vacation to Santa Cruz and also for the effort you have made to write and share with us and the Tripadvisor community this review of your time in our hospitality. We have always taken every...

Denmark
Reviewed 1 week ago

This is the second time we stay here for a week. And this time we had chosen a garden view room and would recommend all to do this, makes the whole stay so much more relaxing. And if you can choose rooms with the large balconies with sun beds. Really nice Check-in experience is ok, but slow, We arrive with...

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Thank Bjoern A
IberostarHoteles, Quality Manager at IBEROSTAR Grand Hotel Mencey, responded to this review

Dear Bjoern, First and foremost we want to take this opportunity to express our appreciation for your friendly review and at the same time for your constructive review of IBEROSTAR Grand Hotel Mencey. It is good to know that our professional service concept was noted during your stay because our daily efforts are geared towards creating the relaxed atmosphere and...

Melilla
Reviewed 1 week ago via mobile

Iberostar goes on being our favourite hotel group,but this one was special because of details. The hotel was magnificent with a very elegant decoration,the pool and gardens are beautiful and well kept. The rooms are clean and comfortable with a detail for all the family every single day. I advice to use the hotel parking because the area is quite...

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Thank Noelia G
Reedley Hallows
Reviewed 2 weeks ago

We had a fourth floor room with balcony overlooking the extensive hotel gardens and surrounding hills. Swimming pool with ample sun beds and parasols. Gym and spa facilities also available. The buffet breakfast is one of the most extensive we have seen. Eggs cooked to your choice also. The choice and quality of the food on the half board arrangement...

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Thank David M
Limerick, Ireland
Reviewed 2 weeks ago

Nice centrally located hotel ,Good staff ,great facilities, great food .Nice spacious rooms and very quiet location .City view rooms have a sea view but have some noise issues on weekend nights. Also the hotels refuse/ recycling centre is situated at the back of the hotel on the city side .The collection of refuse is quiet noisy and as we...

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Helpful?
Thank Ger B
IberostarHoteles, Quality Manager at IBEROSTAR Grand Hotel Mencey, responded to this review

Dear Guest, First of all we want to thank you for choosing to stay with us at IBEROSTAR Grand Hotel Mencey whilst on your recent vacation to Santa Cruz and also for the effort you have made to write and share with us and the Tripadvisor community this review of your time in our hospitality. We have always taken every...

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Spa
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Conference Facilities
Official Description (provided by the hotel)
As part of the architectural and emotional heritage of Santa Cruz de Tenerife, the IBEROSTAR Grand Hotel Mencey is a symbol of the island. Over the course of six decades it has imbued the stays of famous figures with elegance and good taste. And likewise, the stays of the numerous guests who have chosen this hotel on the Canary Islands as the place for their holidays, events and business trips. Today we want you to also contribute to the history of the IBEROSTAR Grand Hotel Mencey. Infinite relaxation. From charming stays for a romantic getaway to rooms especially designed for groups and exclusive suites with infinite space. Whichever you choose, relaxation is guaranteed! I do. Imagine getting married under a pergola of fragrant flowers, celebrating your ceremony in a garden lit up by lanterns and ending the night by dancing until sunrise. At this luxury hotel in Tenerife, you can personalise the wedding of your dreams to suit your every need. A universe of sensations. This is what awaits you in Spa Sensations. Discover the final frontier of relaxation in its water circuits and with its massages, or rejuvenate like a fine wine with the Wine Sensation therapy. A symphony of flavours. The traditional dishes of the island and the special touch of our chefs make each meal a moment to remember. Cuttlefish on a bed of tomato tartar, prawn salad, artisanal Canary Island cheeses … Music for the ears and the greatest of pleasures for your palette! In the heart of Tenerife. The location of this hotel means you have everything within easy reach. Spend an afternoon shopping at the shopping centres just a stone’s throw away. Or visit Parque Rural de Anaga and explore its lush laurel forest. All kinds of rooms for all kinds of events. This, combined with its terraces, the 7,000 m² of gardens and the best temperature in the world, make this hotel in Tenerife a unique setting to organise events. And, speaking of gardens… Don’t forget to pay a fun visit to the turtles that live in the hotel! All without even leaving the hotel. At the IBEROSTAR Grand Hotel Mencey there are an infinite number of activities you can try. Test out your culinary skills in our cooking master classes, refine your olfactory senses with our wine tasting sessions or challenge your partner to an exhilarating game of paddle tennis. ... more   less 

Additional Information about IBEROSTAR Grand Hotel Mencey

Address: Calle Doctor Jose Naveiras, 38, 38004 Santa Cruz de Tenerife, Tenerife, Spain
Region: Spain > Canary Islands > Tenerife > Santa Cruz de Tenerife
Price Range: RM462 - RM792 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — IBEROSTAR Grand Hotel Mencey 5*
Number of rooms: 286
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Orbitz, Hotwire, Priceline, Hotels.com, Travelocity, getaroom.com and HotelQuickly so you can book your IBEROSTAR Grand Hotel Mencey reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Hotel Style:
#1 Romantic Hotel in Santa Cruz de Tenerife
#1 Business Hotel in Santa Cruz de Tenerife
#1 Family Hotel in Santa Cruz de Tenerife
#1 Luxury Hotel in Santa Cruz de Tenerife
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Questions & Answers

Here's what travellers have asked, with answers from IBEROSTAR Grand Hotel Mencey staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We had a deluxe suite - quiet, monochrome palette, spotless ”
joheff, 20 Apr 2017 | Read review
“Junior suite with balcony overlooking the park - ideal place to watch the sun go down (or come up if your that way inclined).”
robf532, 18 Apr 2017 | Read review
“Garden view rooms are quiet. City view rooms overlooking roads that may be noisier-however the double-glazing is very effective”
davidmG781IT, 11 Apr 2017 | Read review
“Garden rooms are better than city view”
919gerb, 10 Apr 2017 | Read review
“Had a corner suite which was superb - but rooms overlooking the courtyard are spacious if a bit darker.”
MarieRIreland, 27 Mar 2017 | Read review
5 of 5