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Iberostar Heritage Grand Mencey

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Calle Doctor Jose Naveiras, 38, 38004 Santa Cruz de Tenerife, Tenerife Spain
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (1306)
Room & Suite (141)
Dining (105)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 25/09/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Iberostar Heritage Grand Mencey
Updated 25/09/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#1 of 22 hotels in Santa Cruz de Tenerife
Location
Cleanliness
Service
Value
Travellers' Choice
The Iberostar Heritage Grand Mencey is the most emblematic hotel in Santa Cruz de Tenerife. Witness to the radiance that Tenerife inspires in the most famous travellers on Earth, the Grand Mencey is now a fusion of styles that combines a respect for history and hotel tradition with the latest in services and facilities that a modern traveller will appreciate. The hotel features La Cocina del Mencey, a culinary space where you can experience all kinds of gastronomic offers; SPA Sensations with more than 4,500 m² of space for you to take some well-deserved care of body and mind; a luxury fitness centre with yoga and Pilates classes, plus paddle tennis courts and elegant spaces with stunning architecture and unique services. "Wave of Change" is a pioneering initiative from Iberostar group to reduce the use of plastics, to promote responsible consumption of seafood and improve coastal health.
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Property amenities
Paid private parking nearby
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Car hire
Business Centre with Internet Access
Conference facilities
Parking
Hot bath
Outdoor pool
Sauna
Restaurant
Breakfast buffet
Wine / champagne
Poolside bar
Taxi service
Banquet room
Meeting rooms
Couples massage
Facial treatments
Full body massage
Hot spring bath
Manicure
Massage
Pedicure
Steam room
24-hour security
Baggage storage
Concierge
Gift shop
Newspaper
Non-smoking hotel
Sun umbrellas
24-hour front desk
Laundry service
Ironing service
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Room features
Blackout curtains
Air conditioning
Housekeeping
Private balcony
Room service
Minibar
Flatscreen TV
Bath / shower
Safe
Telephone
Wardrobe / wardrobe
Clothes rack
Private bathrooms
Hair dryer
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Room types
City view
Pool view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Residential Neighbourhood
Languages Spoken
English, French, Spanish, German
2443Reviews128Q+A100Room tips
Traveller rating
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Popular mentions
Rosana B wrote a review 2 Jul
Paris, France32 contributions48 helpful votes
We have been visiting the hotel Mencey for 20 years and we will not come back. We staid for 2 weeks in June and the experience this year has been quite unpleasant. We never felt the Mencey was in many ways a “real” 5-star hotel, but it has other qualities that were very convenient for us. In addition, there have always been many events in this hotel but until now we have been able to forgive the inconveniences that these cause for the guests. However this year all the lines have been crossed. The hotel has turned into a nice sports club for members (not hotel guests) and a great venue for events at the expense of guests' comfort. Personal trainers in the gym that kick you out of the space you're using to train their clients. Swimming courses for children at the pool, bathrooms converted into showers and changing rooms after the lessons. Gardens and terraces turned into a schoolyard where groups of parents chat, and towels, bags and snacks accumulate while siblings play soccer. Enjoying the spa and its services is also difficult since practically everything is already booked. We did not try to use the tennis/paddle court but it seems also very popular too. The gastronomic offer is very limited. The pool restaurant is only open from Friday to Sunday (or any day for the private events). Niqqei, Aborigen and Papa Negra restaurants are closed. The WiFi in the rooms is poor and unreliable. Depending on who you talk to at the reception, they provide you with a quiet space with better coverage to work or they ask you to leave because you have not booked and paid for it. The staff in general seems to be divided into two worlds where some are super friendly and the others are rude and make you feel anything but welcome. We had an interesting conversation with the manager days before we left. After our complaints we were offered a voucher for a massage in the spa. Massage that we could not enjoy since it was impossible to make an appointment, the very few free slots available until our departure day were at times very inconvenient for us. Conclusion. If you are looking for a sports club in the area or a venue for your event this is a great place and the staff will make sure that hotel guests do not disturb you. If you are looking for a hotel: a) for vacation I do not recommend it; b) for work/telework I do not recommend it; c) to combine vacation and work I do not recommend it.
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Date of stay: June 2021
Location
Cleanliness
Service
Room Tip: choose another hotel
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1 Helpful vote
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Response from Iberostar Hotels and Resorts, Other at Iberostar Heritage Grand Mencey
Responded 3 weeks ago
Dear guest, Thank you for taking the time to send us your feedback regarding our five-star hotel, Iberostar Heritage Grand Mencey and also for your long-lasting loyalty to our establishment. We sincerely regret that we did not satisfy you on this occasion and have forwarded your comments to the correct departments for their serious consideration. At our popular hotel, we indeed host events and celebrations always doing our utmost to ensure that our guest's satisfaction and comfort are not compromised as they are our main priority and we apologise that it was not the impression that you received. It would be an honour to serve you and your family once more in the not too distant future, so we hope you will allow us another opportunity to conquer you in true Iberostar style at one of our hotels worldwide Kind regards, Quality Manager Iberostar Heritage Grand Mencey
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brettconrade wrote a review Jul 2020
Benalmadena, Spain10 contributions20 helpful votes
Had a short but wonderful hotel for both business and pleasure. the gardens are peaceful and well kept. The rooms large and very clean. I will go back to this hotel and will not hesitate to spend more time, to get the very best of the hotel.
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Date of stay: March 2020
2 Helpful votes
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Response from Iberostar Hotels and Resorts, Other at Iberostar Heritage Grand Mencey
Responded 14 Jul 2020
Dear guest, It has been a real pleasure to read this excellent review of your stay with us at our hotel and we really appreciate that you took the time to write and share it with us and other travellers. The fact that we were able to exceed your expectations with our excellent standards in every area that characterise our company is of great importance to us. It is therefore very satisfying for us that you have kept us in your fondest memories and it would be wonderful to welcome you back again. Best Regards, Quality Manager Iberostar Heritage Grand Mencey
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giora53 wrote a review Apr 2020
Rehovot, Israel197 contributions87 helpful votes
Me and my wife had a very pleasant time while processing the check in due a very nice attitude we got from the staff at the reception. The Hotel is located very close to the center (about 10 min waking distance. the room was clean and comfortable bathroom OK , WiFi OK, parking OK (there is a way to walk from the parking direct into the hotel yard), Breakfast was amazing with a great variety of food. we enjoyed our stay and definitely would come again.
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Date of stay: February 2020
Value
Service
Sleep Quality
2 Helpful votes
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Response from ReputationOnline, Quality Manager at Iberostar Heritage Grand Mencey
Responded 23 Apr 2020
Dear guest, It is always fabulous for us to receive such wonderful reviews like yours. We appreciate the time and effort taken to share this opinion of your holiday at our hotel. We have treated your description as a triumph and your comments confirm that we are still on the right track with our numerous efforts and attention to detail. We, therefore want to express our gratitude again for your excellent review and will be delighted to welcome you back in the future. Best Regards, Quality Manager Iberostar Heritage Grand Mencey
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Montysadog wrote a review Mar 2020
Livingston, United Kingdom531 contributions172 helpful votes
Stayed 4-16th March and it was our 4th visit. Hotel is located a short walk from many great local restaurants , the park and into the main shopping area. Rooms are generally a good size, kept very clean and towels/ bedding changed regularly. Only problem we've always found is the shower doors always leak, so you have to mop up with towels. Our first week was wonderful. We enjoyed the gym and poolside. Customer service helped us hire a car for the day with a local company. (30 Euro). We enjoyed the many wonderful local restaurants. Then I fell sick (not covid-19 !) and the Coronavirus restrictions started to kick in. This is when the staff and hotel excelled. Nothing was too much bother. They frequently asked what they could do for us. Pointed my wife in direction of local chemists, shops, etc during shutdown. Special mentions to Laura (Customer Services) and Ayesha (Gym) who were always friendly and helpful. But everyone was friendly and helpful during an extremely stressful time for everyone. We hope to return as soon as we can and hope everyone survives through this difficult period and the Hotel retains its excellent staff.
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Date of stay: March 2020
Value
Cleanliness
Service
Room Tip: Poolside view is best & quieter
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2 Helpful votes
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Response from ReputationOnline, Quality Manager at Iberostar Heritage Grand Mencey
Responded 26 Mar 2020
Dear guest, We would like to thank you very much for your particularly pleasant and helpful review of your recent stay with us. Of course, we will also gladly investigate the area of concern you raise in your review as it is through constant dialogue with our guests we can always be made aware of their particular wishes and preferences and thus ensure their well-being and satisfaction whilst staying at our hotel in the future. Finally, allow us to express our appreciation to you for your kind compliments towards our wonderful team of kind and friendly professionals. They will be delighted to know that they were helpful during this time. It would be wonderful to see you again in the future, until then we wish you all the best. Kind Regards, Quality Manager Iberostar Heritage Grand Mencey
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BSchraeder wrote a review Mar 2020
393 contributions125 helpful votes
Due to the corona virus I couldn't actually profit from all amenities as everything was closed. Hence, I am also not able to assess the hotel with the best critics meaning 5 points. But I am sure it ordinary times it is worth it. Iberostar Grand Mencey offers an amazing breakfast buffet and staff being very motivated, friendly and braving the extraoedinary situation. In fact, the hotel even locked down temporarily. Couldn't use the SPA offered but the gym once before it was not allowed anymore. Great location in general. Walking distance to the city centre and the coast. Only point to criticise is the ongoing construction work close to the hotel which made me waking up every single night. That basically applies to the rooms facing to the beach. I will return, probably in 2021, to finally spend real holidays here!
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Date of stay: March 2020Trip type: Travelled solo
2 Helpful votes
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Response from ReputationOnline, Quality Manager at Iberostar Heritage Grand Mencey
Responded 20 Mar 2020
Dear guest, Thank you for sharing your kind review regarding your stay at our five star city hotel, First and foremost, we would like to let you know that we appreciate your trust in us during this time. We apologise if your holiday seemed less than perfect but we hope you will reward us with another visit in the near future so we can meet all of your expectations. Until then, we wish you well. Kind regards, Quality Manager, Iberostar Heritage Grand Mencey
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PRICE RANGE
US$102 - US$161 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Iberostar Grand Hotel Mencey
LOCATION
SpainCanary IslandsTenerifeSanta Cruz de Tenerife
NUMBER OF ROOMS
261
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Frequently Asked Questions about Iberostar Heritage Grand Mencey
Which popular attractions are close to Iberostar Heritage Grand Mencey?
Nearby attractions include Parque Garcia Sanabria (0.1 km), Rambla de Santa Cruz (0.3 km), and Chema Gin Club (0.2 km).
What are some of the property amenities at Iberostar Heritage Grand Mencey?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Iberostar Heritage Grand Mencey?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Iberostar Heritage Grand Mencey?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Iberostar Heritage Grand Mencey?
Yes, paid private parking nearby is available to guests.
What are some restaurants close to Iberostar Heritage Grand Mencey?
Conveniently located restaurants include Etereo by Pedro Nel, Mundo Iberico, and Aborigen Restaurante.
Are there opportunities to exercise at Iberostar Heritage Grand Mencey?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Iberostar Heritage Grand Mencey offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Iberostar Heritage Grand Mencey?
The staff speaks multiple languages, including English, Spanish, French, and German.
Are there any historical sites close to Iberostar Heritage Grand Mencey?
Many travellers enjoy visiting Iglesia de la Concepcion (6.6 km), Iglesia de San Francisco (0.9 km), and Iglesia de Nuestra Senora de la Concepcion (1.2 km).
Does Iberostar Heritage Grand Mencey have any great views?
Yes, guests often enjoy the city view available here.