Several points that made for an enjoyable stay. The hotel is centrally located near Placa Catalunya, the staff is very helpful and accommodating, breakfast available is convenient to start the day, beds and room were very comfortable with open window for fresh air. Also, the design and style is very clean and classic.
Hotel Granvia is centrally located and walking distance to many attractions and close to a metro station The decor and architecture of the building is beautiful and rooms are very modern. Loved the daily breakfast.
This hotel is in a very good location in Barcelona. It is right next to Placa Catalunya and there is only a short walk to various sights and restaurants. The subway station is also almost next to the hotel. The staff of the hotel was very friendly and they were eager to help us with all our needs. The only downside was that our room was very noisy. It had a French balcony to Gran Via (a busy street) and the traffic noise kept us up almost all night. The room itself was very nice. If possible, ask a room that has a window to the terrace side, which is quieter.
In 2018, I had the pleasure of first being a guest at the Granvia Hotel for the very first time. I was impressed by the hotel’s decor, excellent service, friendly staff, and centralized location. Recently my investment firm decided to bring me to Barcelona 100 nights a year for business between 2021 and 2022. After those business traveling needs, I had decided to make Granvia my hotel or choice. Many of the old things I enjoyed about the hotel were still present, but this time I was left utterly disappointed at the rudeness and pedantic treatment of “Alex,” the front desk person working the night shift at 10:20PM on October 5th, 2021. The situation occurred at the lobby when I left my room in a rush to meet my UberEats. I had ordered food because I was too tired to go out, and was only wearing a black T-shirt, black pants, and had forgotten to put shoes on and my face mask. As soon as I reached the lobby, I got the food from the UberEats worker, and asked Alex if he had a mask to wear up the elevator. He rudely responded to me: “it is the guest’ responsibility to bring what they require. And masks are required.” I apologized as I knew I should’ve been more careful considering Covid is still an issue and wearing masks is something we all must do to protect each other. But then things escalated for me when he also looked at my bare feet and said “customers are also required to look presentable and bring shoes.” I could understand his point but I had never been made so belittled in a hotel before. It was also a mistake on my part after rushing to get food from the lobby up my room as quickly as possible. Nevertheless his treatment left me disturbed. It is also good to mention that I travel a lot. I’m a Platinum Member at IHG hotels, and a Titanium member at Marriott Hotels. I am used to hotels going out of their way to treat with the outmost respect and professionalism. Alex left me speechless and laughing awkwardly in disbelief. I hope my race, sexuality as a gay man, and casual appearance were not the reason Alex felt so at ease to make those comments in such a crude manner without any concern of what consequences could rupture. But what I do know is that in the 8 years of travel I’ve done, I had never met someone be such a polar opposite to what hospitality suppose to be. It is also worth mention that I am the Supervisory Principal at my Investment Broker Dealer in NYC in one of Wall Streets largest financial organizations, which is why I don’t take those type of mistreatments lightly. I decided to write this hoping someone can provide positive feedback to Alex, but as far as I go, I have chosen to book the remaining 96 nights at a different property managed by Marriott.…
Clean, beautiful hotel. Perfect central location. Great bargain for the price. Both the indoor and outdoor common spaces are gorgeous. We stayed in the junior suite. Big beautiful room with high ceilings. Quiet and comfortable. Would stay here again.