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4.5
#51 of 514 hotels in Barcelona
Location
Rooms
Value
Cleanliness
Service
Sleep Quality
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Park View
Great View
Languages Spoken
English, French, Spanish, Catalan and 1 more
Location
Avinguda de la Granvia de l’Hospitalet, 144, 08907 Barcelona Spain
Name/address in local language
Hyatt Regency Barcelona Tower
3,625 reviews
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
This summary was created by AI, based on recent reviews.
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The Hyatt Regency Barcelona Tower is celebrated for its modern flair and immaculately maintained premises. Guests have found the spacious rooms equipped with contemporary conveniences, although a few point out cleanliness and upkeep could be improved.
The hotel's location strikes a balance between the tranquility of being away from the city center and the convenience of airport proximity and public transport access. Luxurious amenities and a range of dining options are frequently commended, yet reviews regarding value and service show some inconsistency, with occasional mentions of unanticipated charges and variable staff performance.
Location
Convenient
Atmosphere
Stylish
Rooms
Spacious
Value
Mixed
Cleanliness
Spotless
Service
Inconsistent
Amenities
Top-notch
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I stayed here for five nights, entirely on points - with a suite upgrade award and of course Club access. The property is beautiful, inside anyway. The pool is very depressing, but that is okay. There are beautiful nearby beaches! But what I didn’t like about this hotel is the location. I thought I wouldn’t mind the subway ride each way to get into the city. The subways here are VERY EASY to understand, the best I’ve ever seen in any country. But it takes about 40 minutes to get into the city. When I booked this, I thought the train would be fun. It’s fun but 40 min each way is so long! If you go out for the afternoon, come back to freshen up, then go out for the evening again, and finally take a subway home it is about 160 min of travel time. 2 hours and 40 minutes. It’s miserable. There are taxis aplenty but they get expensive, espc if you have already bought a 5-day bus pass. The Hyatt lounge is fantastic, with bottomless champagne and wine all day. The free breakfast is outstanding - a wonderful buffet, with champagne, Bloody Mary bar, screwdrivers, and options to order food from the kitchen. A lot of people miss this. You can get an omelette, eggs Benedict, avocado toast with poached egg, etc. It is fantastic. The restaurant upstairs is expensive and just ok. We loved loved loved Roger in the lounge. What a kind man, who made us feel so welcome. We loved this property, it’s service & staff. My suite was huge with two bathrooms, a closet the size of a bedroom, a massive living room, bedroom, fancy rainfall shower and bath tub. My review is 5/5 because it’s all so nice. However, because it is so far away, we will stay somewhere else next time. I kept wishing I Was at any other city hotel when I was there, And was lamenting over the long commute. Also we did laundry nearby (you need cash but can get it from an ATM, even with a USA debit card). It was great. We stayed here for 5 days ri adjust jet lag and to see the city before a cruise.
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Date of stay: July 2023Trip type: Travelled as a couple
Room Tip:Â There are so many taxis available. The subway is very close, about a 4-5 min walk. The subways...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Paula CastellĂ , Encargado del hostal at Hyatt Regency Barcelona Tower
Responded 2 Aug 2023
Dear harrisonking66, Thank you very much for taking the time to share your feedback regarding your recent stay at Hyatt Regency Barcelona Tower. It has been a great pleasure to have you with us and we are immensely happy to know that you had an amazing experience in our hotel. We are really sorry to know that the location did not meet your expectations. However, we will be delighted to welcome you if you decide to visit us again. We remain at your entire disposal and hope to see you soon. Kind regards, Paula CastellĂ Duty Manager Hyatt Regency Barcelona Tower
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The hotel is 10min drive from the airport, A 20min drive to city centre barcelona, 5 star hotel lives up to its name, Room service arrived within 15mins. And the gym and spa are far bigger than other 5 star hotels I've been to. The Restaurant is fairly prices and the watier picked the correct wine to go with my main. (Critical)
The reception was maned at all times and they spoken English and spainish,
The room was clean and bed was perfect.
Am finding it difficult to fault this hotel.
I would score this hotel 98/100
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Review collected in partnership with Hyatt Hotels
Date of stay: September 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hyatt Regency Barcelona Tower, General Manager at Hyatt Regency Barcelona Tower
Responded 26 Sept 2022
Dear Matthew, Thank you very much for your comments and nice words. Looking forward to welcome you back again in our hotel. Regards, Alberto Falsetta Director of Operations Hyatt Regency Barcelona Tower
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I am a travel advisor who works in the USA for a huge automobile association club. Excellent hotel with great service, beautiful decor with floor to ceiling windows. FANTASTIC walk-in shower with large rain shower head and side jets that can rival the best spas. Be sure to include the buffet breakfast package. It’s well worth the few extra bucks and it delicious with a lot of options to please any palate with customizations available for those with strict diets. The hotel rate was quite fair and reasonable and the stay exceeded our expectations immensely. Wonderful experience…we will definitely be back and I will be sure to recommend the Hyatt Regency Tower to others who will be traveling to Barcelona.
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Review collected in partnership with Hyatt Hotels
Date of stay: May 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hyatt Regency Barcelona Tower, General Manager at Hyatt Regency Barcelona Tower
Responded 25 May 2022
Dear Guest, Thank you very much for your rating and nice words. Looking forward to welcome you soon in Barcelona. Regards Alberto Falsetta Director of Operations Hyatt Regency Barcelona Tower
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This hotel is geared for conventions and corporate meetings and is not suitable for those wishing to visit Barcelona as tourists. It is outside the main centre and although there is a metro nearby we used taxis which were €15 -20 each way to the main tourist attractions. The hotel itself is the usual Hyatt standard, Covid restrictions however, meant that very limited dining was available and no business centre available to print boarding passes and location forms. The usual executive floors and facilities not available either. There did not appear to be good quality restaurants nearby and taxis to downtown seemed the only alternative.
The hotel does not have gym and pool facilities on site but a short walk outside to a health club is the alternative.
Staff very helpful but unless there is a conference at the hotel there were very few fellow guests..
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Review collected in partnership with Hyatt Hotels
Date of stay: November 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hyatt Regency Barcelona Tower, General Manager at Hyatt Regency Barcelona Tower
Responded 22 Nov 2021
Dear Trevor, Thank you for taking the time to review your stay with us, your feedback is extremely important to us. I was disappointed to read that on this occasion we did not entirely meet your expectations. I would like to apologize and assure you that I have personally followed-up on the mentioned topics. I hope that we will have another opportunity to welcome you back and to show you that we can make it right. Sincerely, Alberto Falsetta Director of Operations Hyatt Regency Barcelona Tower
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We stayed here overnight en route to Asia and the experience was terrible. We were allocated a south facing room on floor 11. The room got progressively hotter despite the A/C and when it reached 30 degrees I contacted the operator who mid way through me explaining my problem screamed at me incoherently and put the phone down. I went to reception and was told there was no A/C in the hotel that day Why allocate a south facing room when you knew it was going to get very hot, and why was this not explained to us at check in? We then decamped to a room on the shady side on 23rd floor. This room in a 5 star Business Hotel had no WiFi in it and the shower when used flooded the toilet area. This was not a 5 star experience and was well below a 1 star, but at 5 star prices. On the positive side, some staff there were very pleasant and helpful, but not all. I contacted the hotel after we left to complain but no one bothered to reply. Avoid this hotel at all costs is my advice.
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Date of stay: February 2020
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hesperia Tower, General Manager at Hyatt Regency Barcelona Tower
Responded 5 Mar 2020
Dear David, Thank you very much for having taken time to provide us with your valuable feedback on your recent stay with us. We highly value your opinion for process of continuous improvement and as a base for making our guests stay more enjoyable every time. At the Hotel Hyatt Regency Barcelona Tower, our aim is to exceed the expectations of our guests and we deeply regret when we do not achieve this. Please accept my most sincere apologies for the inconveniences caused. I am personally following up on this case in order to avoid a repetition of this situation. Thanking you again for your time and comments, which we will take into consideration for our future reviews, I remain at your entire disposal and send you my best regards. Cordially, Guzmán Muela General Manager
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The decor of the hotel is very 1990’s. Black marble tiles, mirrors everywhere and poor lighting conspire to make it feel like you’re on a bad trip rather than walking around an allegedly luxury hotel. A closer look in the public areas and rooms reveals tired details once you’re past the flashy facade and over-bright lights, with filthy corners and fixtures not uncommon.
Nor are the designs of the rooms, public areas, walkways and elevators ergonomical.
For the rooms: The clothing storage areas are two open columns each side of a stack of drawers too narrow to be of use. The shower is designed to flood the immediate surroundings of the bathroom. The wooden wall furniture is intrusive, dated and pointless, the ironing facilities stingy and dilapidated, the desk too narrow and shallow to work on, and though a kettle is provided there are no tea and coffee making facilities. Most irritating and bizarre, though, is the decorative-only curtains that don’t close, so you can only close the see-through lace drapes and be treated to the sea of invasive street lights and traffic, woken by the sun whether you like it or not.
The conference area is quite small, and not able to host conference of more than a couple of hundred people, and the space suffers from the same sense of environmental discomfort and anachronism as the rest of the hotel.
The restaurant has the marketing and prices of a high class eatery, and the portion sizes and presentation would have you believe you were somewhere that had their culinary skills dialled. Unfortunately you’re going to find that the prices and presentation don’t meet expectations and the food is, with a few exceptions that are not noteworthy, average at best. The selection of beer and wine is poor, and in one meal I experienced a half full bottle being taken from the table as they asked if I wanted another, and then the wrong drink being delivered. The staff were pleasant, but the experience was poor overall.
Should you be tempted to go into the local area, I’d advise you explore no further than the taxi rank to get a ride into a nicer part of town. Close to the hospital and airport the Hyatt may be, but the locale is depressing, run down and unpleasant, not the Barcelona you came to see (and there is a lot of charming, exciting and beautiful Barcelona to explore, it’s just not near this hotel.
Overall, one to avoid unless you really need to stay here, probably for work or the hospital, but don’t expect a pleasurable stay.
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Date of stay: May 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hyatt Regency Barcelona Tower, General Manager at Hyatt Regency Barcelona Tower
Responded 9 May 2022
Dear guest, Thank you for taking the time to review your stay with us. We strive towards 100% Guest Satisfaction and your feedback is extremely important to us. I was disappointed to read that on this occasion we did not entirely meet your expectations. I would like to apologize and assure you that we will follow up on the points you have mentioned in order to improve our services. I hope that we will have another opportunity to welcome you back and to show you that we can make it right. With best regards, Alberto Falsetta Director of Operations Hyatt Regency Barcelona Tower
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This hotel is about a 25 euro ride from the airport and about 30 euros to the cruise port and anywhere from 16-35 Euros around then it is located on the out skirts of town. The beds are uncomfortable, outside not appealing at all, the inside looks ok but could be better, only one person on the staff was helpful and pleasant to work with. Overall, if you are looking for the Hyatt Experience not at this location. The food well go elsewhere.
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Review collected in partnership with Hyatt Hotels
Date of stay: October 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hyatt Regency Barcelona Tower, General Manager at Hyatt Regency Barcelona Tower
Responded 7 Nov 2021
Dear Ms. Spikes, First of all, thank you very much for your feedback. We really appreciate the possibility that your comments give us to improve our services. I deeply apologise for your perception of the hotel, we aiming to reach full guest satisfaction, and, in your case, we were not able to achieve. I can guarantee that I will personally follow up on the point you mentioned about the comfort of the bed of your room and the staff attitude, in order to keep improving day after day and reach the level of guest satisfaction appropriate to a Hyatt property. In case you would come back to Barcelona, I kindly ask you to give us a chance to show our best level of service in order to change your first impression. In case you may need any further help, please do not hesitate to contact me directly. Sincerely, Alberto Falsetta Director of Operations Hyatt Regency Barcelona Tower alberto.falsetta@hyatt.com +34 934135000
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What needs to improve - Not the usual Hyatt experience - tea cup had stains and not washed, missing water kettle (replaced after being called), wine was oxidised and stale with food tasting poor (specially with such awesome food in Spain). We decided not to eat at the hotel once we tasted the room service. Bathroom toileteries were expired (July 2021), no replacement of drinking water
Whats good - rooms are good & new, very good front desk and service. We requested and got connecting rooms. Near the airport only 15mins drive.
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Date of stay: January 2022
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hyatt Regency Barcelona Tower, General Manager at Hyatt Regency Barcelona Tower
Responded 4 Jan 2022
Dear Guest, Thank you for taking the time to review your stay with us. We strive towards 100% Guest Satisfaction and your feedback is extremely important to us. I was disappointed to read that on this occasion we did not entirely meet your expectations. I would like to apologize and assure you that I have personally followed-up with the relevant managers to look into tmentioned points accordingly. I hope that we will have another opportunity to welcome you back and to show you that we can make it right. Please feel free to contact me directly and I will personally take care of all necessary details With best regards, Alberto Falsetta Director of Operations Hyatt Regency Barcelona Towe
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I booked the Hyatt Regency Barcelona Tower for three nights prior to a cruise. It was close to the airport and close to the port, and enormously cheaper than other hotels downtown.
I had requested an early arrival, but since the hotel was completely booked due to a Nokia conference, it was after 3 pm when I was finally able to check in. However, upon departure, I was charged the extra 20 euros for early arrival. After discussing actual check in time with the desk clerk, she did remove the charge.
The bedroom portion of the room has been renovated with a comfortable bed and a small refrigerator, which was appreciated. However, the bathroom, somewhat renovated, still has black tile on the floor and on the walls of the shower, which makes it very dark. The shower does not have a light. I couldn't find a switch, so I asked the front desk, how to illuminate the shower. Her answer was that the light from the toilet area was supposed to light the shower. Take a look at my picture. I used my battery powered travel light to light up the shower. Don't like to take a shower in the dark.
This is a conference hotel. If you are part of the group, with all your activities and meals provided by the Hyatt, I guess its ok. But if you were here, like I was, on my own, it left much to be desired. There are NO restaurants within walking distance. Trust me, I walked the area for more than an hour. Since I flew here from the USA, I was ready for dinner in the 5 pm - 6pm time frame. After not finding any restaurants within walking distance, I decided to call for room service, but no one answered the phone, even though I tried several times. Once again, down to the front desk, only to be told that dinner room service doesn't begin until 7:30 pm when the restaurants open. Order at 7:30pm, delivered at 8:30 pm when my body was on east coast time was not an option. Dinner was a Kind bar that I brought from home.
Also, there is not a bellman at the door, upon arrival or at departure. I had some heavy luggage since I was going to be gone from home for three weeks, but there was no one there to help me. The taxi dropped me off and it took me two times to get my things into the lobby. Same thing upon departure, and no one helped me get a taxi. I had to signal one to come to help me.
In summary, if you are here with a group you are probably ok. If you are here by yourself and want to always eat in the hotel, no earlier than 7:30 pm, I guess you will be ok too. But this hotel was not for me. I will not be returning.
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Date of stay: May 2022
Location
Cleanliness
Service
Room Tip:Â Rooms are quiet. Only noise I heard was from other guests getting back late and slamming their...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hyatt Regency Barcelona Tower, General Manager at Hyatt Regency Barcelona Tower
Responded 25 May 2022
Dear Guest, Thank you for taking the time to review your stay with us. We strive towards 100% Guest Satisfaction and your feedback is extremely important to us. I was disappointed to read that on this occasion we did not entirely meet your expectations. I would like to apologize and assure you that I have personally followed-up on all your comment in order to rapidly take the necessary actions. I hope that we will have another opportunity to welcome you back and to show you that we can make it right. With best regards, Alberto Falsetta Director of Operations Hyatt Regency Barcelona Tower
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I usually stay at Hotel Sofia Barcelona, but I was curious to try this Hyatt hotel which was in close proximity to Fira.
Room size was a great, loft / split level - though taking a heavy suitcase up the narrow stairs can be a little challenging. Quality of room was very average, there was a in room spa which overlooked outside - but it didn't feel clean. Reaching reception or room service via phone was challenging to get someone to answer. Mobile Key & Chromecast exists in rooms which worked well.
Fira is a 30 min walk away for those time you can't get a taxi, or prefer to get exercise. Its important to note this hotel is a good distance away from Barcelona central, and there isn't many food options near by.
There was DJ running at the the bar downstairs which helped with atmosphere. The VIP club on level 5 was great, spacious & clean; two conference rooms, drink and nibbles all day.
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Review collected in partnership with Hyatt Hotels
Date of stay: February 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hyatt Regency Barcelona Tower, General Manager at Hyatt Regency Barcelona Tower
Responded 10 Mar 2022
Dear Claybone, Thank you for taking the time to review your stay with us. We strive towards 100% Guest Satisfaction and your feedback is extremely important to us. I was disappointed to read that on this occasion we did not entirely meet your expectations. I would like to apologize and assure you that I have personally followed-up with the relevant managers to look into this matter accordingly. I hope that we will have another opportunity to welcome you back and to show you that we can make it right. With best regards, Alberto Falsetta Director of Operations Hyatt Regency Barcelona Tower
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There are more places to choose from in the Barcelona area.
PRICE RANGE
RMÂ 803 - RMÂ 968 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hesperia hotel barcelona, hesperia tower barcelona, hesperia tower hotel barcelona
FORMERLY KNOWN AS
NH Collection Barcelona Tower
LOCATION
SpainCataloniaProvince of BarcelonaBarcelona
NUMBER OF ROOMS
280
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Are there any historical sites close to Hyatt Regency Barcelona Tower?
Many travellers enjoy visiting BasĂlica de Santa Maria del Mar (7.4 km), Reial Monestir de Santa Maria de Pedralbes (5.7 km), and Ciutat Vella (6.6 km).
