Upon checking in, the staff at The Level Castilla were very friendly! Our room was spectacular and The Level Lounge was equipped with everything you can imagine. Throughout my short stay, I was very pleased with everything! Thank you so much, I will be back soon!
We stayed 9 nights at the level and all I can say I never wanted to leave. You have tranquility if you want to get out the hustle and just relax. We were taken care of as if we were family. The team work so hard replenishing and making sure you are taken care of. The breakfast, snacks, drinks just what you need. Sometime we would come in the afternoon and just relax, recoup and chat until dinner. If I'm back in madrid this will be where I am staying!!! Thank you for making our stay memorable but wonderful!!!
This review is for The Level Lounge at The Melilla Castilla. My uncle and I spent some time relaxing in this beautiful space, and were treated to an exceptional experience. There was a great selection of appetizers available, including meats, cheeses, vegetables, and some sweets. There were also alcoholic beverages available during the time we were there (usually for a few hours in the evening), as well as water, soda, etc. Silvia made sure we were well situated and comfortable in the lounge. Her detailed attention to each customer is something that should be recognized, as her kindness and positive attitude made our already positive experience even more fantastic. Esther was also extremely pleasant and made sure we had everything we needed. I would definitely consider returning to stay at The Level in the Melia Castilla on future trips to Madrid. Nice job by all of the staff! Best regards, Brian…
This is truly an amazing experience, it’s 6 stars! The room is amazing with quality everything and the Level lounge is what you would expect as a VIP guest in the best hotels in the World. It’s really good and there is nothing else in Madrid that comes even close.
Having discovered Melia hotels in Hanoi and stayed at others in Vietnam and Barcelona we happily booked a couple of nights in a room on The Level at the Melia Castilla in Madrid. The Melia provides a consistent level of service at its properties and everything from check in to check out lived up to our prior experience. The Level rooms at the Melia Castilla are well appointed and well maintained, and The Level Lounge is excellent with very friendly and accommodating staff, good food and beverage choice and a pleasant atmosphere. The Melia Castilla is not 100% central in Madrid but that is easily accessible via the Metro.
"always book The Level, it doesn't really make sense booking regular rooms, the price difference is very small compare to the benefits."Read full review
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