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The Westin Palace Madrid

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Plaza de las Cortes 7, 28014 Madrid Spain
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (2830)
Room & Suite (861)
Dining (329)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 14/09/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from The Westin Palace Madrid
Updated 14/09/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#103 of 483 hotels in Madrid
Location
Cleanliness
Service
Value
Travellers' Choice
GreenLeaders GreenPartner
Built by order of King Alfonso XIII in 1912, The Westin Palace, Madrid was recently restored to its original splendor. Situated near the Prado museum, historic monuments and some of the best tapas restaurants in town, It is listed in the Condé Nast Traveler "Gold List 2010" as one of the best hotels in Spain.
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Property amenities
Paid private parking nearby
Wifi
Fitness Centre with Gym / Workout Room
Bar / lounge
Bicycle rental
Airport transportation
Business Centre with Internet Access
Conference facilities
Secured parking
Paid wifi
Sauna
Restaurant
Breakfast available
Breakfast in the room
Car hire
Taxi service
Banquet room
Meeting rooms
Massage
Salon
24-hour security
Baggage storage
Concierge
Currency exchange
Non-smoking hotel
Shops
ATM on site
Butler service
Doorperson
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Bathrobes
Air conditioning
Desk
Fireplace
Housekeeping
Minibar
Flatscreen TV
Complimentary toiletries
Interconnected rooms available
Room service
Safe
Telephone
Iron
Wake-up service / alarm clock
Refrigerator
Hair dryer
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Historic Hotel
Green
Languages Spoken
English, French, Spanish, German and 1 more
Hotel links
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Location

Full view
100Great for walkers
Grade: 100 out of 100
526Restaurantswithin 0.5 km
165Attractionswithin 0.5 km
5017Reviews65Q+A100Room tips
Traveller rating
  • 3,154
  • 1,294
  • 355
  • 118
  • 96
Time of year
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Popular mentions
Nicolette wrote a review Nov 2021
Toronto, Canada1 contribution
Check in line took over 15 minutes. Additionally housekeeping wasn’t done though we were out of our room for the whole day except for one half hour time slot. The room itself was fine and large but service leaves much to be desired. The staff we interacted with were very polite but there simply were not enough of them, Marriott clearly needs to add more staff. No acknowledgement of gold status.
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Date of stay: November 2021Trip type: Travelled as a couple
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Response from Paloma Hidalgo, Other at The Westin Palace Madrid
Responded 6 days ago
Dear Go40864498660, Thank you for your review and for your loyalty to Marriott Bovoy as Gold Elite Member. Fistly, Please accept my most sincere apologizes for not meeting your expectations with the service received. When we meet and exceed expectations we celebrate. When we do not like you mention we do our utmost to learn from our mistakes and improve. Please do not hesitate to send me additional feedback at westinpalace.madrid@westin.com so I can understand your disappointment. We hope we will have another opportunity to serve you better Best regards, Paloma Hidalgo Rooms Division Manager
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Mark K wrote a review Nov 2021
Helsinki, Finland3 contributions
Several issues I have as a titanium elite Marriott member 1) unsolicited credit card blocks without my consent twice during the stay that have not been reversed two weeks later despite me asking them to reverse them on check out. the second one was taken at 4am in the middle of the night after check in. 2) No coffee facilities in the room, no lounge access to provide coffee. The hotel charged me 11 euros for a coffee in my room ( i woke before breakfast opened). 3) poor cheaper version of all facilities (no conditioner and poor quality bathroom products), no welcome chocs or note that other hotels offer, poor and too soft pillows. 4) A flight of stairs to get up from the lobby and no-one helping with your bag. Overall a poor service and not value for money at all. Huge room for improvement.
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Date of stay: November 2021
Location
Cleanliness
Service
Trip type: Travelled on business
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Response from Paloma Hidalgo, Other at The Westin Palace Madrid
Responded 1 week ago
Dear mkrombas, Thank you for your review and for your loyalty to Marriott Bonvoy as Titanium Elite Member Firstly, please accept my most sincere apologize for not meeting your expectations in any aspect of your visit and, mainly with the service received. I have shared your valued feedback with the Hotel Leadership Team for further analysis with their staff members to take immediate actions to improve and learn from your experience. Do not hesitate to contact me at westinpalace.madrid@westin.com for additional details of your stay. Hope you will give us another opportunity to welcome you back and serve you better, Sincerely, Paloma Hidalgo Rooms Division Manager
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Chris H wrote a review Nov 2021
Dubai, United Arab Emirates179 contributions183 helpful votes
Beautiful hotel, friendly and personable staff. Drinks in the hotel bar are top notch. Would recommend this hotel for the service and the location. Within walking distance to almost anything you would like to see. The breakfast buffet is also very good.
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Date of stay: November 2021Trip type: Travelled with friends
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Response from Paloma Hidalgo, Other at The Westin Palace Madrid
Responded 1 week ago
Dear 851ChrisH, We really appreciate the time taken to write this amazing review regarding your experience in our hotel. I have shared it with us with our staff to celebrate that we were able to exceed your expectations in every aspect of your visit. Looking forward to welcoming you back in the very near future, Kind regards, Paloma Hidalgo Rooms Division Manager
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John M wrote a review Nov 2021
Fort Lauderdale, Florida178 contributions45 helpful votes
We stayed for 3 nights in late October to start off a 3 week trip. After having some communication issues with Concierge via internet before arriving - everything was exceptional after arriving. Check in, concierge, service, baggage help, and we got a big room upgrade. Location is the best, as you are close to everything....walking, Prada, neighborhoods, restaurants, bars. We also ate breakfast each morning there - very good, and had one dinner also good - all in a cool atrium. Service was consistently very good also. Building, interior, rooms etc all had excellent character, history - while also being nice, clean and functional The only aspect that was not excellent, was their small bar off the atrium. The feel and character was good, but drinks were not great, and prices were ridiculous. I would skip this option, as plenty of other places nearby. Overall strongly recommend, and would stay here again for sure.
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Date of stay: October 2021
Location
Service
Sleep Quality
Room Tip: We got an upgrade and was on the 5th floor in corner overlooking an intersection. +++
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Response from Paloma Hidalgo, Other at The Westin Palace Madrid
Responded 1 week ago
Dear John M, Thank you very much for choosing us to start off your three week trip and for recommending us! We're delighted to know that we were able to exceed your expectations with the hotel and the service provided by our associates. Looking forward to welcoming you back in the very near future, Best regards, Paloma Hidalgo Rooms Division Manager
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MEGATRAVELER wrote a review Nov 2021
Las Vegas, NV162 contributions123 helpful votes
Yes, it's a classic hotel in Madrid. Exquisitely appointed, beautifully furnished rooms with great housekeeping. The best thing for us though was the incredible staff - they were great in every area. A special tip of the hat to Rigas at the front desk who truly went out of his way to make sure that every question was answered and that we were well looked after. Would also highly recommend the small Asian restaurant off of the lobby. We look forward to visiting again.
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Date of stay: October 2021
Rooms
Location
Service
Room Tip: If you want a quiet room, ask for one facing the interior courtyard - we couldn't hear any...
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1 Helpful vote
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Response from Paloma Hidalgo, Other at The Westin Palace Madrid
Responded 2 weeks ago
Dear MEGATRAVELER, We're delighted to know that we were able to exceed your expectations with the service provided by our staff, especially with the Rigas's one who is very motivated with your compliments. Thank you so much for your amazing review and for recommending us! Looking forward to welcoming you back in the very near future, My best regards, Paloma Hidalgo Rooms Division Manager
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PRICE RANGE
US$232 - US$475 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the westin palace madrid hotel madrid, westin madrid, madrid westin, westin palace madrid
LOCATION
SpainCommunity of MadridMadridHuertas / Literary Quarter (Barrio de Las Letras) / Cortes / Centro
NUMBER OF ROOMS
470
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Frequently Asked Questions about The Westin Palace Madrid
Which popular attractions are close to The Westin Palace Madrid?
Nearby attractions include Prado National Museum (0.3 km), Museo Nacional Thyssen-Bornemisza (0.1 km), and Sunset 80s (0.3 km).
What are some of the property amenities at The Westin Palace Madrid?
Some of the more popular amenities offered include an on-site restaurant, a lounge, and a fitness centre.
Which room amenities are available at The Westin Palace Madrid?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at The Westin Palace Madrid?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at The Westin Palace Madrid?
Yes, paid private parking nearby and secured parking are available to guests.
What are some restaurants close to The Westin Palace Madrid?
Conveniently located restaurants include Pizzart Villa Canalejas, El Sur de Huertas, and Pampa Beef.
Are there opportunities to exercise at The Westin Palace Madrid?
Yes, guests have access to a fitness centre and a sauna during their stay.
Does The Westin Palace Madrid have airport transportation?
Yes, The Westin Palace Madrid offers airport transportation for guests. We recommend calling ahead to confirm details.
Is The Westin Palace Madrid located near the city centre?
Yes, it is 0.5 km away from the centre of Madrid.
Are any cleaning services offered at The Westin Palace Madrid?
Yes, dry cleaning and laundry service are offered to guests.
Does The Westin Palace Madrid offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.