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31/12/2017 01/01/2018
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    The Westin Palace Madrid

    Plaza de las Cortes 7, 28014 Madrid, Spain
    011 34 913 60 80 00
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    31/12/2017 01/01/2018
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    US$445
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    Traveller (2101)
    Room & Suite (755)
    Dining (253)
    Overview
    • Excellent65%
    • Very good26%
    • Average6%
    • Poor2%
    • Terrible1%
    Travellers talk about
    “heavenly bed” (74 reviews)
    “opera brunch” (36 reviews)
    Wifi
    Breakfast Buffet
    Air Conditioning
    Pool
    Non-Smoking Hotel
    Restaurant
    Airport Transportation
    Room Service
    Suites
    Bar/Lounge
    Fitness centre
    Concierge
    Pets Allowed
    Spa
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Butler Service
    5.0 Star Hotel
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    Special Offer: 20% OFF WINTER PROMOTION
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    Rooms
    31 Dec1 Jan
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    1 room, 2 adults, 0 children
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    Write a ReviewReviews (4,264)
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    1 - 5 of 3,151 reviews

    Reviewed yesterday via mobile

    I suppose the hallway carpet is a bit dated? That's the extent of missing perfection. Beautiful interior and exterior, classy and well-appointed rooms, super comfortable bedding. Fantastic service from check-in to housekeeping. The breakfast buffet isn't a 5/5 for value, but the space itself makes...More

    Thank sagehen18
    Hotel's Favourite
    Reviewed 3 October 2017 via mobile

    I literally can't think of anything negative to say about our experience here--one of the best stays at an SPG property we have had! We arrived jet lagged after a red eye flight on a Monday morning, are immediately taken care of by Marco at...More

    1  Thank Michelle J
    Response from Paloma H, Manager at The Westin Palace MadridResponded 5 October 2017

    Dear Michelle J, Thank you for sharing your opinion about your recent stay at The Westin Palace, Madrid. We are delighted to hear that we managed to exceed your expectations and that every detail of your stay, especially your SPG recognition, was highly appreciated. We...More

    Reviewed 3 days ago via mobile

    Stayed there for 1 night with my 2 kids, check-in was slow, people were there but all had something else to do..hotel is grand and amazing and rooms are very beautiful and well appointed. We check out early and I was alone with 4 bags...More

    Thank DMEG86
    Response from Paloma H, Manager at The Westin Palace MadridResponded yesterday

    Dear Tripadvisor, Thank you for your review regarding your recent stay with us. First of all, I apologize as we didn't meet your expectations with the service provided by our front office team. I have shared your feedback with them in order to learn from...More

    Reviewed 6 days ago

    This was our first trip to Madrid so we decided to sample two different styles and stayed a few days in a boutique hotel before moving to Westin Palace. Location was perfect and the exterior looked historic and posh. The public space is vast but...More

    Thank Miumiu88
    Response from Paloma H, Manager at The Westin Palace MadridResponded 2 days ago

    Dear Tripadvisor reviewer, Thank you for taking time for giving your feedback and for loyalty to SPG program as an SPG Gold Member. We are more than happy to know that we were able to exceed your expectations and appreciate the hard-work you saw in...More

    Reviewed 1 week ago via mobile

    The hotel is solid in every area: service was top-notch despite our arrival on an extremely busy day for the city. The huge property is well maintained and clean. The room and bed are comfortable and spacious, and temperature is just nice for a winter...More

    Thank WeeKee
    Response from Paloma H, Manager at The Westin Palace MadridResponded 6 days ago

    Dear Weekee, Thank you for sharing your recent experience with TripAdvisor users. We are delighted to read that you had a great stay and particularly enjoyed our prime location in Madrid and the number of activities available around our hotel. Concerning the lifts we have...More

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    About
    Awards & Recognition
    GreenPartner
    Certificate of Excellence
    Amenities
    • Top amenities
    • Room Service
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Bar/Lounge
    • Pool
    • Spa
    • Hotel Amenities
    • Room Service
    • Business Centre with Internet Access
    • Airport Transportation
    • Dry Cleaning
    • Meeting Rooms
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Breakfast Available
    • Room amenities
    • Air Conditioning
    • Minibar
    • Things to do
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Bar/Lounge
    • Pool
    • Spa
    Details
    • Price range
    • US$254 - US$729 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #10 Business Hotel in Madrid
    • #10 Romantic Hotel in Madrid
    • #12 Family Hotel in Madrid
    • #37 Luxury Hotel in Madrid
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms ,
    • Accessible rooms
    • Number of rooms
    • 470
    • Reservation Options
    • TripAdvisor is proud to partner with Booking.com, Travelocity, Hotels.com, Priceline, Hotwire, Orbitz, Expedia, Agoda, getaroom.com, TripOnline SA, Cancelon, HotelQuickly and Evoline ltd so you can book your The Westin Palace Madrid reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Spain >
    • Community of Madrid >
    • Madrid >
    • Huertas
    • Also Known As
    • The Westin Palace Madrid Hotel Madrid ,
    • Westin Madrid ,
    • Madrid Westin ,
    • Westin Palace Madrid
    Add Photo Photos
    Traveller (2101)
    Room & Suite (755)
    Dining (253)
    Pool & Beach (2)
    Hotel & Grounds (1460)
    Bathroom (121)
    Business Centre & Event Rooms (41)
    Family and Play Areas (4)
    Nearby
    Huertas
    Also known as Barrio de las Letras, Huertas was once
    home to prominent literary figures, Miguel de
    Cervantes and Lope de Vega among them. The
    neighbourhood is committed to celebrating its rich
    heritage: Calle Huertas itself is inlaid with quotes
    from celebrated authors, street names pay homage to
    them, and second-hand bookshops pervade. Huertas
    receives a fair amount of spillover from the center —
    ...More
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    Nearby Attractions
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    Ask a question
    Questions & Answers
    Xenophile2015
    2 December 2017|
    Answer
    Response from mauriciob322 | Reviewed this property |
    I would call the hotel and make that request. Also when you register you could make that request. They were very accommodating when we were there.
    0
    Votes
    Karin3
    23 September 2017|
    AnswerShow all 6 answers
    Response from ClassyOZ |
    We have just spent 2 nights at the Westin. Not all of the rooms have been renovated. As far as we know, 5th and 6th floor have been renovated. We stayed on the 6th floor. If you book on the website, book for executive room... More
    3
    Votes
    John Paul H
    18 September 2017|
    AnswerShow all 2 answers
    Response from Paloma H | Property representative |
    Dear John, Thank you for your question. We do have dual connected room. I hope this helped. Best regards, Glenn R
    0
    Votes
    Room Tips
    "Concierge staff is phenomenal, location perfect for culture and train/metro/"
    Read review
    "High floors Refuse any lower floor."
    Read review
    "Fountain view"
    Read review
    "Our room was perfect. We just got allocated it."
    Read review
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