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The Westin Palace Madrid

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Traveller (2321)
Room & Suite (977)
Dining (276)
Overview
  • Excellent64%
  • Very good26%
  • Average7%
  • Poor2%
  • Terrible1%
Travellers talk about
“heavenly bed”(79 reviews)
“opera brunch”(36 reviews)
AMENITIES
Wifi
Parking
Breakfast Buffet
Air Conditioning
Non-Smoking Hotel
Restaurant
Airport Transportation
5 Star Hotel
All hotel details
Additional information
Offers from The Westin Palace Madrid
Special Offer: Package Deal
Offers from The Westin Palace Madrid
Special Offer: Package Deal
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Rooms
29 Jul30 Jul
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (4,519)
Filter reviews
3,327 results
Traveller rating
2,097
877
236
74
43
Traveller type
Time of year
LanguageEnglish
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2,097
877
236
74
43
Show reviews that mention
All reviewsheavenly bedstained glass domeopera brunchprado museumneptune fountainconcierge staffclassic hotelbusiness centerbreakfast buffetthyssen bornemiszawithin walking distanceperfect locationexecutive roomreina sofiatapasfive star hotelmajor museums
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1 - 5 of 3,327 reviews
Reviewed 2 days ago

Breakfast variety incredible (buffet + chef prepared stuff) for 25 EUR if you buy at check-in or 38 EUR if you do not book upfront. DO NOT ACCEPT MILK OR COFFEE FROM THESE METAL JUGS - THEY STINK AND HOTELS SHOULD HAVE A BAN TO...More

Thank 408tomaszg
Response from Paloma H, Manager at The Westin Palace MadridResponded yesterday

Dear Tripadvisor, Thank you so much for your review and the time taken to write it! We take good note of your recommendation that I have shared with the F&B Manager for future considerations Looking forward to welcoming you back soon, My best regards, Paloma...More

Hotel's Favourite
Reviewed 12 June 2018

Everything was superior. We had a lovely room overlooking the fountain in front of the hotel. The staff was very accommodating; the recommendations from the Concierge were always on point. The business center was easy to find and use. WiFi worked well. There was a...More

1  Thank ChuckDallas
Response from Paloma H, Manager at The Westin Palace MadridResponded 13 June 2018

Dear Tripadvisor, Thank you so much for considering The Westin Palace, Madrid as your "home" in Madrid! We're so glad to know that we were able to exceed your expectations in any aspect of your visit and I have shared it with the team to...More

Reviewed 2 days ago

This was our first time in Madrid and the staff at the Westin was very friendly and helpful. My husband and I were celebrating our Anniversary and the hotel had a bottle of champagne waiting for us in our room upon our arrival! This hotel...More

Thank Nicole T
Response from Paloma H, Manager at The Westin Palace MadridResponded yesterday

Dear Nicole, Thank you so much for choosing us in your first trip to Madrid for this special occasion and for recommending us to your friends and family! It's amazing to know that we were able to exceed your expectations with the hotel and the...More

Reviewed 2 days ago

I was last in Madrid almost 10 years ago so to return to the city and stay here was the proverbial cherry on the sundae. It is walking distance to the Prado, right in the city centre you can walk easily to Plaza Mayor, Pureta...More

Thank SinbadSam
Response from Paloma H, Manager at The Westin Palace MadridResponded yesterday

Dear Tripadvisor, Thank you so much for choosing our hotel for your visit to our city after 10 years and for recommending us! I'm celebrating with all the team, specially with Andrea, that we were able to exceed your expectations with the hotel and the...More

Reviewed 3 days ago via mobile

This is a great hotel with great location! On the positive side the breakfast which is very extensive really stands out. On the negative side I e-mailed them to merge the stay in one award and one paid reservation, but when we arrived I was...More

Thank AdamWa
Response from Paloma H, Manager at The Westin Palace MadridResponded yesterday

Dear AdamWa, Thank you for the time taken to write your review and for recommending us! We take very good note of the constructive feedback given to us that I have shared with the team to learn from our mistakes and improve. I apologize for...More

View more reviews
About
Awards & Recognition
GreenPartner
Certificate of Excellence
Amenities
Top amenities
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Hotel Amenities
Room Service
Business Centre with Internet Access
Wheelchair Access
Pets Allowed ( Dog / Pet Friendly )
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Non-Smoking Hotel
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Details
Price range
US$242 - US$652 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#10 Romantic Hotel in Madrid
#10 Business Hotel in Madrid
#12 Family Hotel in Madrid
#45 Luxury Hotel in Madrid
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$242 - US$652 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#10 Romantic Hotel in Madrid
#10 Business Hotel in Madrid
#12 Family Hotel in Madrid
#45 Luxury Hotel in Madrid
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Add Photo Photos
Traveller (2321)
Room & Suite (977)
Dining (276)
Pool & Beach (2)
Amenities (60)
Business Centre & Event Rooms (42)
Family and Play Areas (4)
Nearby
Huertas
Also known as Barrio de las Letras, Huertas was once
home to prominent literary figures, Miguel de
Cervantes and Lope de Vega among them. The
neighbourhood is committed to celebrating its rich
heritage: Calle Huertas itself is inlaid with quotes
from celebrated authors, street names pay homage to
them, and second-hand bookshops pervade. Huertas
receives a fair amount of spillover from the center —
...More
Questions & Answers
Ask a question
HappyTravellerNC
13 May 2018|
AnswerShow all 7 answers
Response from tjeason | Reviewed this property |
Join SPG, its free
1
Vote
Grisell V
8 March 2018|
AnswerShow all 4 answers
Response from pensando42 | Reviewed this property |
For me was 125 euros
1
Vote
Armando M
27 January 2018|
AnswerShow all 6 answers
Response from Lance S | Reviewed this property |
Hello Armando, across from the upstairs gym at the roof there is a terrace, though I am not sure about a solarium. I have a picture on my blog Starwoodguy and I did post it to my TripAdvisor review as well, Lance S on Trip... More
0
Votes
Room Tips
"High floor facing the fountain"
Read review
"6th floor if you can get it"
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