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Novotel Madrid Puente de la Paz

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#186 of 446 Hotels in Madrid
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Novotel Madrid Puente de la Paz
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1,520 Reviews from our TripAdvisor Community

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Showing 420: English reviews
Barcelona, Spain
Reviewed 5 days ago NEW

Good hotel, excellent staff, you need taxis to take you to the center but the location is good and quiet and taxis are fairly reasonable. Staff were all very profesional and helpful. Would recommend for business or pleasure.

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Helpful?
Thank 683johnchristopherm
Oakland, California
Reviewed 2 weeks ago

If you're in Madrid as a tourist, this isn't the best location. Public transit isn't too far away, but it takes about 30 minutes to get to any of the sites that people want to visit in Madrid. The walk to the train isn't so bad; during the day there are a few decent cafes and a nice park to...

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Helpful?
1Thank catherine p
ipf20152015, Departamento de Calidad at Novotel Madrid Puente de la Paz, responded to this review

Dear Catherine, Thank you for sharing your experience with us. Your feedback is very important to improve the quality of our services. Best Regards, Itziar Payá Departamento de Calidad

kuala lumpur
Reviewed 2 weeks ago

This relatively modern but characterless 4 star hotel is located in the outskirts of the city centre - it takes 15-20 minutes by taxi (10-12 euros) to get to Puerta del Sol. For tourists, there is nothing interesting within walking distance. Service was within expectations - except during breakfast time, the staffs seemed a bit indifferent and hassled. Looking a...

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Helpful?
1Thank rafalution_2009
ipf20152015, Departamento de Calidad at Novotel Madrid Puente de la Paz, responded to this review

Dear Guest, We are pleased to know that our room service, Wi-Fi and buffet breakfast have met your expectations. We want to assure you that we will take into account your suggestions about the prices of the mini bar to offer a higher quality service. Also, we regret that our location has not been to your liking. We are sure...

San Jose, Costa Rica
Reviewed 4 weeks ago

I liked the room experience everythign was clean well mantained and the service and treats we had at the room are always like a welcome hug so I appreciate it a lot. towels and beds were confy and the room smells good :) However the price for a the room been far from the city i think is a little...

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Helpful?
Thank Meli J
ipf20152015, Departamento de Calidad at Novotel Madrid Puente de la Paz, responded to this review

Dear Meli J, Siincerely thank you for your kind comments on our services, and it is a pleasure to know that our stay at our Hotel was satisfactory. We also want to inform you that the hotel has a direct connection to the city center by bus 53, equally thank you for your suggestion about the price, we will take...

Inverness, United Kingdom
Reviewed 4 weeks ago via mobile

The rooms was basic and a bit dated but a good base for football & close airport. Reception area nice & modern. Transport was easy to get around, Uber was great! Basically if you just want somewhere to put your head down & get a decent breakfast then this place is fine, if you want luxury won't be for you...

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Thank t444myj
ipf20152015, Departamento de Calidad at Novotel Madrid Puente de la Paz, responded to this review

Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Madrid Puente De La Paz. It is always a pleasure to receive positive feedback.I will share your comments with our team. We hope to welcome you back to our hotel very soon! Departamento de Calidad.

Near Stratford-upon-avon
Reviewed 20 October 2016

Good hotel with spacious rooms on the eighth floor, very quiet, easy trip into centre of Madrid on no. 53 bus. Nice choice at breakfast and good evening buffet although some of the food was not very warm.

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Helpful?
Thank Linda P
ipf20152015, Departamento de Calidad at Novotel Madrid Puente de la Paz, responded to this review

Dear Guest, We very much appreciate your comments regarding your stay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I will share your suggestions about the temperature of food to improve the quality of our services. Sincerely, Itziar Payá Dpto. Calidad

Reviewed 16 October 2016

I spent 4 nights in the hotel with my girlfriend in a Standard room. The building itself is pretty old and it could be better maintained. The room looked empty, there is not that much furniture in it and they are a little bit worn as well. The bathroom is ok, but there are some damaged items as well. The...

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Thank András M
ipf20152015, Departamento de Calidad at Novotel Madrid Puente de la Paz, responded to this review

Dear Guest, Your feedback is very important to improve the quality of our services; you explain point to point your stay in our Hotel. I am sorry that your experience did not meet your expectations. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near...

Birmingham, United Kingdom
Reviewed 9 October 2016

My husband and I have just returned from a 4 nights stay in Madrid and we stayed at the Puente de la Paz. What a fantastic Hotel. The staff are so helpful and friendly and pretty much leave you to get on with things yourself. Our room was spacious, up on the 8th floor so we had some great views...

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1Thank TheNatster75
ipf20152015, departamento de Calidad at Novotel Madrid Puente de la Paz, responded to this review

Dear Guest, We sincerely appreciate your comments about our Hotel, and is a pleasure to know that your stay with your husband was satisfactory. It is highly appreciated to hear so nice comments about our staff and our restaurant. I will share your professional comment with the chambermaid in the 8º floor. We look forward to welcoming you in our...

Copenhagen, Denmark
Reviewed 4 October 2016

Went there for 3 nights with a family member at the end of September and literal nothing went the way it should. 4 stars must be pretty relative (and I usually live in mediocre hotels/hostels) but Novotel takes the cake for disappointment. THE ROOMS: Dreadful, they're old and smelly with dirty rugs and holes in the walls. The TV has...

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1Thank JourneyOfBell
Essex
Reviewed 1 October 2016

Stayed here for 3 nights whilst attending a course with work. Can't fault the service on arrival, the receptionist who checked me in was very welcoming. The room was a good size with tea making facilities, although the milk was a bit odd and they leave paper cups instead of china or ceramic, which seemed a bit cheap to me....

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1Thank EssexAndProud
ipf20152015, Departamento de Calidad at Novotel Madrid Puente de la Paz, responded to this review

Dear Guest, Your feedback is very important to improve the quality of our services. I am sorry that your experience with the WIFI did not meet your expectations; please allow me to express my sincere apologies.Please rest assured that we are taking the appropriate measures to address this problem permanently. We appreciate your sharing your concerns, and it is our...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Pool
GreenLeadersBronze level
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Bar/Lounge
  • Pool
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Concierge
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Novotel Madrid Puente de la Paz is located in the heart of one of the major residential and business areas of the vibrant city of Madrid. 10 minutes from the airport and the Juan Carlos I exhibition grounds, this 4 star hotel is ideal for weekend escapes or holidays in Madrid. The hotel features 240 rooms, an outdoor swimming pool, a restaurant, a bar, six meeting rooms and parking. Ideal for families. ... more   less 

Additional Information about Novotel Madrid Puente de la Paz

Address: Calle Albacete 1 | Esquina avenida de badajoz, 28027 Madrid, Spain
Region: Spain > Community of Madrid > Madrid
Price Range: RM263 - RM468 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Madrid Puente de la Paz 4*
Number of rooms: 240
Reservation Options:
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Also Known As:
Novotel Madrid Puente De La Paz Hotel Madrid
Madrid Novotel
Hotel Style:
#22 Green Hotel in Madrid
#103 Business Hotel in Madrid
#108 Family Hotel in Madrid
#125 Luxury Hotel in Madrid
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Questions & Answers

Here's what travellers have asked, with answers from Novotel Madrid Puente de la Paz staff and other travellers.
19 questions
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Gurgaon, India
Wallasey, United Kingdom
Wakefield, United Kingdom
6 months ago

See all questions (19)

Questions? Get answers from Novotel Madrid Puente de la Paz staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“honestly, I'd imagine all the rooms are kind of bland and ugly.”
 of 5 bubbles catherinep391, 24 Nov 2016 | Read review
“Quiet with good views on eighth floor”
 of 5 bubbles lindap331, 20 Oct 2016 | Read review
“High floor for great views”
 of 5 bubbles TheNatster75, 9 Oct 2016 | Read review
“7 or 8 story hotel so a lower floor is more attractive though there were no particular features that would recommend any room over another.”
 of 5 bubbles U7144DHdavidb, 24 Sep 2016 | Read review
“Higher category rooms will be better”
 of 5 bubbles , 7 Sep 2016 | Read review
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