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Palacio de los Duques Gran Melia

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Cuesta Santo Domingo 5 Y 7, 28013 Madrid Spain
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (929)
360
Panoramas (59)
Room & Suite (555)
What is Travellers’ Choice?
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Travel safe during COVID-19
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What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
  • Staff required to regularly wash hands
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Updated 23/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Palacio de los Duques Gran Melia
Updated 23/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#19 of 482 hotels in Madrid
Location
Cleanliness
Service
Value
Travellers' Choice
Located in the privileged Habsburg district next to The Royal Palace, The Opera House and The Cathedral, Palacio de los Duques Gran Meliá is a luxury urban resort offering 160 spacious rooms, many of them specially designed for families and 20 luxurious suites. This beautiful hotel, completely inspired on Velazquez’s master piece "Las Meninas", combines two historic buildings updated to an avant-garde style ( a 13th century convent and a 19th century Palace of Dukes of Granada de Ega ). The magnificent outdoor Patio of over 1000sqm is a lush green scenery with a peaceful atmosphere, the perfect spot to enjoy and relax.This prominent yard features a remarkable experience for Dining offering different atmospheres and services that feature contemporary versions of traditional spanish cuisine, including two restaurants and one cocktail bar. Other facilities includes a fitness center, Thai Room wellness center as well as a superb rooftop swimming pool and solarium offering breathtaking 360º views of the city as well as a frontal view over The Royal Palace. The Hotel is a member of The Leading Hotels of the World.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Bicycle rental
Babysitting
Pets Allowed ( Dog / Pet Friendly )
Wifi
Hot bath
Rooftop pool
Outdoor pool
Fitness / spa changing rooms
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Poolside bar
Rooftop bar
Airport transportation
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Rooftop terrace
24-hour security
Baggage storage
Concierge
Currency exchange
Non-smoking hotel
Butler service
Doorperson
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Air conditioning
Private balcony
Room service
Safe
VIP room facilities
Minibar
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Luxury
Historic Hotel
Languages Spoken
English, Spanish
Hotel links
Special Offer:Book now on our website
1156Reviews34Q+A81Room tips
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Popular mentions
iancoles wrote a review 19 Oct
West Malling, United Kingdom110 contributions100 helpful votes
An incredible experience! From the moment we arrived to our departure, service was exceptional. This hotel stands head and shoulders above others we have stayed in over the past few years - superbly located close to the Palacio Real and Teatro Real, plus main shopping avenue (Gran Via). Rooms were beautifully appointed as were public areas. Breakfast and all-day dining options comprehensive. A super place to stay in Madrid - we will be back!
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Date of stay: October 2021Trip type: Travelled as a couple
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brendoni2018 wrote a review Jul 2021
Sharpsburg, Maryland13 contributions11 helpful votes
Hotel's Favourite
We had booked a couple of nights to end our trip to Spain at another Melia property. But when we arrived, we found it under renovation construction. We were eventually led to the Palacio de los Duques. We were met at the door by the very helpful bell staff, we didn't touch our bags after that. At the desk, we were met by Beatriz. She went above and beyond to make sure our stay in Madrid was top notch. She even contacted the Hop On/Hop Off bus tour company that we had been booked on, but was closed due to Covid. Our room was beautiful and comfortable. The bathroom was amazing. There is a rooftop pool with incredible views of the city. If you want a 5-star stay, this is the place for you. Muchas Gracias, to Beatriz, and the rest of the staff for making our stay so memorable.
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Date of stay: July 2021
Cleanliness
Service
Sleep Quality
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Response from Sandra Hernandez, Other at Palacio de los Duques Gran Melia
Responded 25 Jul 2021
Dear brendoni2018, Greetings from Palacio de los Duques, a Gran Meliá Hotel! Thank you for the time taken sharing such a emotional review through Tripadvisor. We are extremely happy to hear that you had an amazing stay with us. We do really appreciate your comments regarding the service received from the entire team and the hotel location and style. We would like to specially thank you for mentioning Beatriz and her personal and passionate way to treat you at all times. She will be happy to hear such a lovely words from you. Looking forward to welcoming you back soon in your next visit to Madrid, Sandra Hernández Guest experience Manager
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GretschGuy wrote a review 17 Oct
New York City, New York78 contributions86 helpful votes
We recently stayed at the Palacio de los Duques for 3 nights, booking through Amex’s Fine Hotels and Resort. The check-in was easy; the room was fantastic. We were upgraded to a superior room - it was very spacious, and well designed (the room light switches aren’t readily intuitive, but we soon sorted it out). The hotel itself has a great location, very close to the Royal Palace. The hotel was luxurious, well maintained, with very attentive staff (with one exception noted below). Breakfast (included in our booking) was delicious - many offerings at the buffet or have the kitchen prepare something off the buffet (requests were welcomed). The concierge was very helpful, and the bell staff were always pleasant and helpful. There is a lovely garden associated with the restaurant, and one night we decided to have a few drinks and some food in the garden. We were asked if we were hotel guests before they would seat us (it seems they aren’t taking people who aren’t guests). The bar and restaurant were not very busy, with many tables open. However, after seating we could not get any attention. 5 min went by, then 10. We asked one of the waiters walking by (who was avoiding eye contact) to help us, and he said he would find his colleague. We waited 5 more minutes, and I finally went into the bar area, found the hostess (who was not pleasant) and asked for 2 glasses of wine and some water. I also told her that the service in the restaurant was a disgrace - that I had to wait over 15 min without attention, on a night which was not busy,and finally walk into the bar to secure drinks myself. She didn’t say a word, just said she would bring our drinks. Some of the other tables were also having issues, and we heard one of the waiters say that several items on the menu were not available (and it’s a relatively small menu). We ultimately decided not to eat anything as a result of the poor service and limited menu. My recommendation to Gran Melia is to sort out those service issues, because you have, otherwise, a stunning hotel.
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Date of stay: October 2021Trip type: Travelled as a couple
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Gary P wrote a review 13 Oct
New York City, New York15 contributions15 helpful votes
Exceptional customer service. The staff go an extra mile to make sure everything is excellent. Our concierge Lucas spent with us close to 2 hours trying to book hard to get last minute tickets to Barcelona.
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Date of stay: October 2021Trip type: Travelled with family
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Response from Hotel- cmanager, Owner at Palacio de los Duques Gran Melia
Responded 4 days ago
Dear IgorI992 Thank you very much for this amazing review!. We are thrilled that everything was to your satisfaction; we always aim to meet and where possible exceed our guests' expectations and its wonderful for the team to receive such fantastic feedback. We are more tha pleased to share your lovely comment with our staff and especially with Lucas, that will be very happy and motivated by your remarks. Your recommendation is also highly valued!. Looking forward to welcome you back in the near future, we remain at your complete disposal. Kindest regards, Sandra Hernandez, Guest Experience Manager
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Tyler M wrote a review Sep 2021
Dallas, Texas1 contribution
This hotel was amazing! Our room was clean, comfortable, and had great amenities. The staff were all very professional, kind, and always going the extra mile to make the trip more enjoyable. We stayed for 4 nights, and had nothing planned upon arrival. We met Lucas at the concierge desk, and he planned tours, dinner reservations, and activities for us everyday! He was kind, professional, and made our trip from Texas worth it. Great job Lucas!
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Date of stay: September 2021Trip type: Travelled as a couple
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Response from Esther Villanueva, General Manager at Palacio de los Duques Gran Melia
Responded 4 weeks ago
Dear Tylerm938, Greetings from Palacio de los Duques, a Gran Meliá Hotel! Thank you so much for such a good score and for your kind words about our team and our facilities. We are glad that you have lived a wonderful experience! We hope to see you again very soon, we are already missing you. Sandra Hernández Guest Experience Manager
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PRICE RANGE
US$284 - US$501 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
tryp ambassador hotel madrid, tryp hotel ambassador, tryp hotel madrid
FORMERLY KNOWN AS
Tryp Madrid Ambassador
LOCATION
SpainCommunity of MadridMadridPalacio / Ópera / Centro / Austrias
NUMBER OF ROOMS
180
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Frequently Asked Questions about Palacio de los Duques Gran Melia
Which popular attractions are close to Palacio de los Duques Gran Melia?
Nearby attractions include Royal Palace of Madrid (0.4 km), Gran Via (0.3 km), and Mercado San Miguel (0.5 km).
What are some of the property amenities at Palacio de los Duques Gran Melia?
Some of the more popular amenities offered include a rooftop bar, free wifi, and a pool.
Which room amenities are available at Palacio de los Duques Gran Melia?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Palacio de los Duques Gran Melia?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Palacio de los Duques Gran Melia?
Yes, valet parking is available to guests.
What are some restaurants close to Palacio de los Duques Gran Melia?
Conveniently located restaurants include SteakBurger Gran Vía 55, Oven Mozzarella Bar, and Steakburger Arenal.
Are there opportunities to exercise at Palacio de los Duques Gran Melia?
Yes, guests have access to a pool, a fitness centre, and locker rooms available in the fitness centre during their stay.
Does Palacio de los Duques Gran Melia have an airport shuttle?
Yes, Palacio de los Duques Gran Melia offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Is Palacio de los Duques Gran Melia located near the city centre?
Yes, it is 0.9 km away from the centre of Madrid.
Are any cleaning services offered at Palacio de los Duques Gran Melia?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Palacio de los Duques Gran Melia?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.