We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Want the lowest hotel prices? You're in the right place. We check 200+ sites for you.

Gran Melia Palacio de Los Duques

Show Prices
#4 of 445 Hotels in Madrid
Certificate of Excellence
Book on TripAdvisor
Trusted partner. We work with to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Enter dates for lowest prices
powered by PriceFinder
Check In Check Out
1 room 2 adults 0 children
We check 200+ sites to find the latest and lowest prices.
Professional photos
Gran Melia Palacio de Los Duques
View Map
{"widget":{"name":"ibex_photo_carousel","divClasses":"prw_rup prw_ibex_photo_carousel","moduleList":["handlers"],"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

159 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
There are newer reviews for Gran Melia Palacio de Los Duques
See the most recent reviews
Showing 65: English reviews
San Francisco, California
Reviewed 4 weeks ago

the Gran Melia Palacio provides sexy oasis to rest and relax in luxurious and beautifully appointed rooms, high tech bathrooms, telecom, lighting and sumptuous. My only complaint was that the bar is not stocked with high end products and the breakfast buffet is extensive and very plentiful but lacks focus and supporting service. Every other aspect from the bell staff,...

 Report
Helpful?
Thank RJMerlot
EstherVillanueva2016, Guest Relations Manager at Gran Melia Palacio de Los Duques, responded to this review

Dear Client, First of all, allow me to start by thanking you for your time taken to share your opinion with us and other travelers on TripAdvisor. We cherish your feedback and will most definitely review the parts of our service and offer you have mentioned not being at the expected level. Our main goal is to fulfill all your...

London
Reviewed 5 weeks ago

We chose this hotel for its proximity to the Palace, Teatro Real and the old city area. It was ideal. We selected a Red Level room which afforded access to a lounge with titbits provided to eat throughout the day. Unfortunately, this lounge, in common with all the public areas of the hotel, was scented with a strong 'essence' which...

 Report
Helpful?
Thank Pseudonymity
EstherVillanueva2016, Guest Relations Manager at Gran Melia Palacio de Los Duques, responded to this review

Dear Client, First of all, allow me to thank you for your time taken to share your opinion with us and other travelers on TripAdvisor. We highly appreciate your feedback as it helps us to learn about the problems that our guests might encounter during their stay. Please allow me to inform you that the essence you have noticed in...

Tel Aviv, Israel
Reviewed 10 January 2017

The short summary is that this hotel is perfect in every sense and is highly recommended. We have stayed in the Deluxe Room that includes access to Red Level. red level is preferred level with better service and access to a special lounge (next to the reception desk) in which you check in and out, get personal service and can...

 Report
Helpful?
Thank Ram659
EstherVillanueva2016, Guest Relations Manager at Gran Melia Palacio de Los Duques, responded to this review

Dear Guest, First of all allow us to thank you for spending your time on sharing your opinions with others through Tripadvisor. We are thrilled because of your kind and nice words dedicated to our staff, because for all of us your satisfaction is the best reward to our daily effort and be assured that I will let them know...

Athens, Greece
Reviewed 9 January 2017 via mobile

We have booked a suite for 3 nights in November. Very new hotel that pretends to be a 5 star hotel. VIP check in, welcome drink and private breakfast room for having booked a suite and being member of their reward program. Very good mattress and pillows. Very nice bathroom with both shower and bathtub. The artificial flagrance in the...

 Report
Helpful?
Thank Gisele U
EstherVillanueva2016, Guest Relations Manager at Gran Melia Palacio de Los Duques, responded to this review

Dear Guest, Greetings from Gran Meliá Palacio de los Duques! First of all allow us to thank you for sharing your comments and opinions with other travelers through Tripadvisor. All your comments the positive ones regarding our new refurbished property and even the negative ones are taking into consideration in order to continue improving our services but specially our customer...

Florida
Reviewed 5 January 2017

My family recently stayed here for 8 lovely nights during our winter holiday in Spain. The staff is friendly, the hotel is modern and updated and the rooms are a decent size by European standards. Location: The hotel is located a 2 minute walk from the Opera House and a 4 minute walk to the Royal Palace. It took us...

 Report
Helpful?
Thank Trvl_Prncss
EstherVillanueva2016, Guest Relations Manager at Gran Melia Palacio de Los Duques, responded to this review

Dear Client, Greetings from the hotel Gran Meliá Palacio de los Duques! I would like to start by thanking you greatly for your lovely review and charming words regarding our establishment and especially your precious comments addressed to our personnel. Please allow me to thank you in the name of all of our colleagues mentioned above, we will continue working...

Washington DC, District of Columbia
Reviewed 5 January 2017

We had a wonderful, relaxing stay at the Gran Melia. We stayed in a Red Level room, which was very spacious. Bathroom was very modern. Rain shower head had excellent water pressure. The hotel has just officially reopened after a major renovation, and it is just beautiful. All the Melia hotels do such a good job of blending historic and...

 Report
Helpful?
Thank Krobien
EstherVillanueva2016, Guest Relations Manager at Gran Melia Palacio de Los Duques, responded to this review

Dear Client, Thank you greatly for your recommendation and lovely review shared with us and other travelers on TripAdvisor. Your kind words are our constant inspiration and motivation to continue with our efforts and introduce improvements when necessary. We appreciate your comments regarding the strong smell in our common areas, please allow me to inform you that it is a...

London, United Kingdom
Reviewed 4 January 2017

We arrived to Madrid an expected a luxury hotel, but found a real jewel. Right in the center close to everything with all bilingual staff that fullfill every wish even before you said it. We had such a wonderful stay and would love to tell each and everyone how special they made our stay.

 Report
Helpful?
Thank petersonfritz
EstherVillanueva2016, Guest Relations Manager at Gran Melia Palacio de Los Duques, responded to this review

Dear Client, Greetings from the hotel Gran Meliá Palacio de los Duques! We appreciate greatly your charming and kind review and are happy to have been able to provide you a wonderful stay and memorable experience. A part of our perfect location, luxury hotel and beautiful rooms, we are proud of our attentive and friendly personnel. Our goal is to...

New York City, New York
Reviewed 3 January 2017 via mobile

We stayed here for 3 nights during our latest visit to Madrid. While the hotel has some modern decoration in the lobby and room, our experience was quite disappointing. First, they charged additional Euro140 for my young daughter at check in which made the room rate for a "family room" at almost 500 Euro/per day. We could have stayed at...

 Report
Helpful?
1Thank PK168
EstherVillanueva2016, Guest Relations Manager at Gran Melia Palacio de Los Duques, responded to this review

Dear Client, First of all, allow me to thank you for your time taken to share your opinion with us and other travelers on TripAdvisor. We appreciate every comment left by our guests, they make us stronger and lead us while introducing improvements where necessary. I would like to express my sincere regret if your stay with us did not...

Montrouge, France
Reviewed 29 December 2016 via mobile

Booked a classic room for one night and was upgraded to a prenium at arrival, get an early check in. This hotel is very well located and 5 minutes walk from Palacio. The staff is great and the hotel is brand new. It is very well designed with a mix of old paintings, wood and marble. My room was large...

 Report
Helpful?
Thank Cricri7073
EstherVillanueva2016, Guest Relations Manager at Gran Melia Palacio de Los Duques, responded to this review

Dear Guest, Greetings from Gran Meliá Palacio de los Duques! First of all allow me to thank you for sharing your comments with other travelers through Tripadvisor. We would like to apologize because of your recent stay with us did not reach at all your expectations but your opinion give us the opportunity to improve and of course we would...

London, United Kingdom
Reviewed 28 December 2016

I have noted 5* reviews from most guest, but i am currently in this hotel now. I booked this for me and my daughter for 2016 NYE break in Madrid. Generally a lovely hotel in a great central location. Interior is very high spec and modern. However see my 3x issues so far... I am still here.... :-) Issue 1)...

 Report
Helpful?
1Thank kirula2016
EstherVillanueva2016, Director de Relaciones con Clientes at Gran Melia Palacio de Los Duques, responded to this review

Dear Guest, Gretings from Gran Meliá Palacio de los Duques! First of all, I would like to take the opportunity to thank you for having chosen us during your visit to Madrid in this special date such as New Year´s Eve. We really appreciate the time you have taken to share your first impressions on Tripadvisor as our main aim...

251 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (189)
Viewed
Room/Suite (16)
Viewed
Hotel & Grounds (14)
Viewed
Bathroom (5)
Viewed
Pool/Beach Area (11)
Viewed
Dining (10)
Viewed
View from Room (9)
Viewed
Family/Play Areas (1)
Viewed
Other (123)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (1)
Viewed
The Hotel (1)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (61)
Viewed
Room/Suite (8)
Viewed
View from Room (1)
Viewed
Pool/Beach Area (2)
Viewed
Hotel & Grounds (3)
Viewed
Other (47)
Check In Check Out
Hotels you might also like...
Travellers also viewed these Madrid hotels
Chamberi
Hotel Orfila
Hotel Orfila
#1 of 445 in Madrid
872 reviews
Chueca
Only YOU Boutique Hotel Madrid
Artiem Madrid
#3 of 445 in Madrid
344 reviews
Show Prices
Show Prices
Show Prices
Chueca
The Principal Madrid
The Principal Madrid
#13 of 445 in Madrid
813 reviews
Lavapies
Artrip Hotel
Artrip Hotel
#6 of 445 in Madrid
1,218 reviews
Show Prices
Show Prices
Show Prices

Staying in Centro

Neighbourhood Profile
Centro
Expansive plazas, local and foreign crowds, street performers, colorful lights, window shopping, restaurant signs promising the best paella, ham, and churros con chocolate- this is downtown Madrid, a collection of plazas interconnected by a network of side streets. Some of these side streets are wide pedestrian shopping routes, and some are hidden, so it's possible to duck in and out of the bustle as desired. The iconic Puerta del Sol is the giant crossroads of the city and a must-see attraction at any time of the day. The nearby Plaza Mayor, completely enclosed by historic red buildings, is an ideal place to grab a bite to eat outside, amidst scores of tables and people out for a stroll. Plaza Isabel II (also known as “Opera”) is smaller and a good meeting spot, and the stately Plaza del Oriente is the front yard of the Royal Palace. Centro can be touristy (pickpockets are unfortuately not unheard-of here), crowded, and sometimes gimmicky, but it is also the place to experience classic Madrid.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Pool
  • Spa
  • Fitness Centre with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Restaurant
  • Bar/Lounge
  • Pool
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Located in the privileged Habsburg district next to The Royal Palace, The Opera House and The Cathedral, Gran Melia Palacio de los Duques is a luxury urban resort offering 160 spacious rooms, many of them specially designed for families and 20 luxurious suites. This beautiful hotel, completely inspired on Velazquez’s master piece "Las Meninas", combines two historic buildings updated to an avant-garde style ( a 13th century convent and a 19th century Palace of Dukes of Granada de Ega ). The magnificent outdoor Patio of over 1000sqm is a lush green scenery with a peaceful atmosphere, the perfect spot to enjoy and relax.This prominent yard features a remarkable experience for Dining offering different atmospheres and services that feature contemporary versions of traditional spanish cuisine, including two restaurants and one cocktail bar. Other facilities includes a fitness center, Thai Room wellness center as well as a superb rooftop swimming pool and solarium offering breathtaking 360º views of the city as well as a frontal view over The Royal Palace. The Hotel is a member of The Leading Hotels of the World. ... more   less 

Additional Information about Gran Melia Palacio de Los Duques

Address: Cuesta Santo Domingo 5, 28013 Madrid, Spain (Formerly Tryp Madrid Ambassador)
Region: Spain > Community of Madrid > Madrid > Centro
Price Range: RM1,102 - RM2,109 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Gran Melia Palacio de Los Duques 5*
Number of rooms: 180
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Orbitz, Agoda, Priceline and Travelocity so you can book your Gran Melia Palacio de Los Duques reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Tryp Ambassador Hotel Madrid
Tryp Hotel Ambassador
Tryp Hotel Madrid
Hotel Style:
#1 Spa Hotel in Madrid
#4 Luxury Hotel in Madrid
#61 Family Hotel in Madrid
#72 Business Hotel in Madrid
#91 Romantic Hotel in Madrid
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Gran Melia Palacio de Los Duques staff and other travellers.
8 questions
Ask a question

See all questions (8)

Questions? Get answers from Gran Melia Palacio de Los Duques staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Red Level Service Rooms provide additional access to the garden and red level lounge”
  • 2bearbear @ Gran Melia Palacio De Los Duques Clarins Amenities
  • 2bearbear @ Gran Melia Palacio De Los Duques Welcome Gift for Red Level Guests
  • 2bearbear @ Gran Melia Palacio De Los Duques Rain Shower & Bath Tub
 of 5 bubbles 2bearbearSG, 18 Feb 2017 | Read review
“Take a small upgrade and get Red level service”
 of 5 bubbles stuartt812, 15 Feb 2017 | Read review
“Classic rooms are opulent. Would imagine upgraded ones even better”
 of 5 bubbles 528adamr, 13 Feb 2017 | Read review
“Red level is the best in our opinion”
 of 5 bubbles kjmckean, 18 Jan 2017 | Read review
“try to get a west facing sixth floor room in the secondary building for stupendous view”
 of 5 bubbles RJMerlot, 17 Jan 2017 | Read review
5 of 5