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Petit Palace Londres

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Petit Palace Londres
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753 Reviews from our TripAdvisor Community

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Showing 254: English reviews
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Woking, United Kingdom
Reviewed 2 weeks ago

Great location .clean friendly staff ,good 3 star hotel in the heart of madrid.Yes noisy as you are in a city centre with all the bars etc on your doorstep.Didnt have breakfast as so much choice nearby,near the sol metro station,shopping all around you,grand via at the end of the road.

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Helpful?
Thank jackson011
Ana S, General Manager at Petit Palace Londres, responded to this review

Dear Jackson, Let me thank you for the time taken on submitting your review. I am really glad to read that your stay was absolutely positive as this is the reason why all the staff work hard every day. It is a pity that you didn´t have breakfast because this is one of the best rated services by all our...

New York
Reviewed 2 weeks ago

Comfortable, convenient location. Great breakfast buffet. I would've given them an Excellent bit for two things. One ..Being close to Puerta Del Sol has a downside. Watch out for noisy revelers in the wee hours of the morning! Two...the airconditiong spouts hot air in winter. They only turn the air on in summer. Since the weather was warm we had...

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Helpful?
Thank nykavi
Ana S, General Manager at Petit Palace Londres, responded to this review

Dear Guest, Thank you very much for your feedback. We are pleased to know that we met your expectations and that our location. I regret that we could not provide air conditioning in your room, only we connect it in summer time. We apologize for any inconvenience that you might have experienced as a result. We work to please our...

High Wycombe, United Kingdom
Reviewed 4 weeks ago

Biggest plus for this hotel is its central location just a few steps from Puerto del Sol and the Metro. Downside to such close proximity is the noise if you are at the front of the hotel. Our double room was the smallest I have ever seen and so was the bed although it was clean and comfortable and adequate...

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Helpful?
Thank DKezza68
Ana S, General Manager at Petit Palace Londres, responded to this review

Dear guest, Let me thank you for the time taken on submitting your review. I´d like you to have had a better stay with us as all our efforts are always to achieve the best customer service. There are two different double room types at the hotel. As I can see, the type booked was the small double room. All...

Newport, United Kingdom
Reviewed 4 weeks ago

This was a great base to explore Madrid - close to the centre, and in easy reach of Metro stations. We stayed in a family room, with a double bed (actually two singles pushed together) and bunk beds. The reception staff spoke excellent English and were very helpful; special mention must be made of Silvia, a friendly breakfast waitress. We...

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Helpful?
Thank richandjen2017
Ana S, General Manager at Petit Palace Londres, responded to this review

Dear guest, Let me thank you first of all for the time taken on submitting your review! It is a pleasure to know that your stay was positive, because all the staff work hard every day on order to achieve the best customer service. I will let Silvia know about her good job. I am sure she will be happy...

Oakville, Canada
Reviewed 4 weeks ago

The hotel is very centrally located, breakfast was wonderful and they even had sparkling wine and candies in our room for Valentines Day. Our visit was marred by the noise in the streets below that went on until 5 a.m.

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Helpful?
Thank Marianne C
Ana S, General Manager at Petit Palace Londres, responded to this review

Dear Marianne, First of all I want to thank you for the time taken on submitting your review. I am glad to read that your stay was positive because all our efforts are always to achieve the best customer service. The área isn´t normally very noisy, unfortunately we can´t help to avoid it when it is. Lookking forward to seeing...

Reviewed 5 weeks ago

Perfect location - the very centre of the city but in a small quiet street. Nice staff, nice, clean room (although the lack of daylight was a bit depressing), excellent breakfast with plenty of optnions and a nice amosphere.

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Helpful?
Thank Aga L
Ana S, General Manager at Petit Palace Londres, responded to this review

Dear Aga, thank you for the time taken to send feedback. I am glad to know that their stay has been positive. I am glad also to see that breakfast has been to his liking. This is one of the services better appreciated by our guests. Looking forward to seeing you again. Best regards Ana Sanz Directora

Surrey, United Kingdom
Reviewed 20 February 2017

We have to be moved here after another petit palace hotel was awful! We only stayed here one night because our bathroom door was broken and our children couldn't even open or close it, ( our children are 10 and 12 years old) . The floor wasn't very clean. The window wouldn't shut properly. The staff was very friendly and...

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Helpful?
Thank 30inma
Ana S, General Manager at Petit Palace Londres, responded to this review

Dear Inma, Let me thank you first of all for the time taken on submitting your survey. I´d like you to have had a better stay with us. I have to say that all posible problems have been fixed. As you said, Eduardo was always willing to help as give the best customer service is always our daily goal. Feel...

Gilwern, United Kingdom
Reviewed 5 February 2017

this hotel is just off the Plaza Sol, very handy for the metro and shopping. The rooms are slightly shabby, on the small size if you like plenty of space but clean with comfy beds and generous toiletries. There is a lift, handy for the breakfast room on the 5th floor. The breakfast buffet is excellent, with a wide choice...

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Helpful?
Thank phillipsalter450
Ana S, General Manager at Petit Palace Londres, responded to this review

Dear Phillip, Thank you so much for your great review! I am really happy to read that your stay was positive. Our breakfast is always the best rated service by all our customers and I am glado to know that we achieve it again. Thank you for your understanding about the hot wáter too. As you said, this building was...

Reviewed 5 February 2017 via mobile

This hotel just off Puerta del Sol is perfect for a few days in the city. Friendly and helpful staff, basic facilities. Rooms are bit dated with places where the wallpaper rips. They offer unlimited wifi access in the whole city for a few euros a day. Which is a plus.

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Helpful?
Thank Marjon T
Ana S, General Manager at Petit Palace Londres, responded to this review

Dear Marjon, Let me thank you first of all for your time on submitting your review. I am glad to know that your stay was absolutely positive as we all work hard in order to achieve the best customer service. Looking forward to seeing you again. Best regards Ana Sanz Directora

scotland
Reviewed 21 January 2017

This was a last minute trip to Madrid and we booked the hotel through a third party. We booked a 'petite' room which was described as being small with a courtyard view and full sized bed. Prior to arriving I emailed the hotel to request a high floor room. They responded promptly saying they would note the request although it...

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Helpful?
1Thank travelfan2727
Ana S, General Manager at Petit Palace Londres, responded to this review

Dear Guest, I would like to thank you for taking the time to send us your comment about your stay in our hotel. Our Small rooms, as you indicate, are small, therefore, the rate is also lower. The Hotel has several types of room, I encourage you to book another with more space on your next visit to Madrid. I...

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Staying in Centro

Neighbourhood Profile
Centro
Expansive plazas, local and foreign crowds, street performers, colorful lights, window shopping, restaurant signs promising the best paella, ham, and churros con chocolate- this is downtown Madrid, a collection of plazas interconnected by a network of side streets. Some of these side streets are wide pedestrian shopping routes, and some are hidden, so it's possible to duck in and out of the bustle as desired. The iconic Puerta del Sol is the giant crossroads of the city and a must-see attraction at any time of the day. The nearby Plaza Mayor, completely enclosed by historic red buildings, is an ideal place to grab a bite to eat outside, amidst scores of tables and people out for a stroll. Plaza Isabel II (also known as “Opera”) is smaller and a good meeting spot, and the stately Plaza del Oriente is the front yard of the Royal Palace. Centro can be touristy (pickpockets are unfortuately not unheard-of here), crowded, and sometimes gimmicky, but it is also the place to experience classic Madrid.
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Amenities

Highlights
  • Restaurant
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Restaurant
Room types
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Breakfast Available
Official Description (provided by the hotel)
Welcome to the Petit Palace Londres! A charming city hotel found in the heart of Madrid City Centre - a truly privileged location right next to the famous Puerta del Sol, Royal Palace and Gran Via. Superbly located in the most commercial area of Madrid, between Preciados and Carmen street, one of the most charming hotels in the area is to be found, the Hotel Petit Palace Londres of three star category. ... more   less 

Additional Information about Petit Palace Londres

Address: Calle Galdo 2, 28013 Madrid, Spain
Region: Spain > Community of Madrid > Madrid > Centro
Price Range: RM349 - RM1,037 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Petit Palace Londres 3*
Number of rooms: 57
Reservation Options:
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Also Known As:
Petit Palace Londres Madrid
Petit Palace Londres Hotel Madrid
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Questions & Answers

Here's what travellers have asked, with answers from Petit Palace Londres staff and other travellers.
12 questions
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Questions? Get answers from Petit Palace Londres staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“noisy at the front”
 of 5 bubbles jackson011, 14 Mar 2017 | Read review
“Ask for a room on the higher floors.”
 of 5 bubbles nykavi, 8 Mar 2017 | Read review
“Our room was at the front and the street outside is very noisy”
 of 5 bubbles DKezza68, 27 Feb 2017 | Read review
“If possible ask for a back room.”
 of 5 bubbles mariannec243, 23 Feb 2017 | Read review
“Double room was ok, our family room wasn't.”
 of 5 bubbles 30inma, 20 Feb 2017 | Read review
5 of 5