Was here for a few days after an exhibition in Germany was canceled. Had planned to go anyway, but changed my reservation for a longer stay. I was quite satisfied with the Level experience, comfortable lounge with snacks all day, and decent selection of beverages, both non and alcohol. Servers also very friendly and helpful. The room was good size, quiet and comfortable. The only issue was that the A/C was inconsistent but not a terrible problem. The hotel location is convenient for other local restaurants, grocery and local transportation. Subway stop about 600 meters away. Lobby bar is nice but packed to the rafters with aircraft crews in late afternoon.
We stayed in interconnected rooms with our three boys aged 6, 8 and 10 for three nights while visiting friends in Madrid. The whole experience was exceptional. Staff very knowledgeable, kind and helpful. We ate at the informal El Pelicano. Hotel restaurants are usually not quite there, lacking atmosphere or food quality. This place was lovely: friendly, nice local food with an international twist, something for everyone. The rooms were top class. Brand new showers and fittings. Spacious and tasteful. Literally everyone we saw seemed to enjoy their job there and take pride in the service they delivered. Thank you for an excellent experience. We will be back!
Excellent services, great rooms, very comfortable bed, enought space for personal things, delicious breakfast with various choices, good connectivity to city centre, excellent service from the hotel staff
great location - very close to Bernabeu, close to town and airport great interlinking modern family room which seemed to be interlinking excellent recption staff staff at Pelicano really went the extra mile to deliver gluten free chips by even changing the oil
Hotel fully set up to handle all manner of conferences, with lots of room. My room was lovely 😊 clean fresh and Ritual products ! Very nice. Room service excellent as was restaurant on the hotel . Unfortunately the food put on for us was not so good ? Tasteless bland , lots of pastry ? Tasteless and maaa produced , such a shame as everything else was excellent
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