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Hesperia Madrid

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#15 of 445 Hotels in Madrid
Certificate of Excellence
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1 room 2 adults 0 children
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Hesperia Madrid
Hesperia Madrid
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1,270 Reviews from our TripAdvisor Community

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Showing 617: English reviews
Marseille
Reviewed 8 July 2015

All was Judy perfect. Room, service... The checkin was easy. I was impressed by the fact that the concierge gave me a phone call 15 mins after my arrival just to check if everything was ok. Definitely the best hotel in Nuevos Ministerios (and I have been in a lot of them)

Review collected in partnership with NH Hotels
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Helpful?
3Thank 835jordanh
Pabl0-Gonzalez, Guest Relations Manager at Hesperia Madrid, responded to this review

Dear Guest, We would like to thank you for the time you took to share your opinion in Tripadvisor in reference to your last stay with us. At the Hotel Hesperia Madrid is our aim to exceed your expectations and we really appreciate when our guests let us know. Looking forward to welcome you back in the near future. Yours...

Wollongong, Australia
Reviewed 5 July 2015

This hotel is one of the nicest we have stayed in. From the welcome at the front door, to check in and restaurant staff, they were very professional and helpful. The rooms are great, with a separate door to the bedroom so that any corridor noise is not heard. The toiletries are of a high standard and readily replaced. We...

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3Thank Ian B
Pabl0-Gonzalez, Guest Relations Manager at Hesperia Madrid, responded to this review

Dear Ian, Greetings from Madrid and thank you very much for your great review. It was a pleasure to have you as a guest and I am very pleased that you have very much enjoyed the service provided. The entire team look forward to welcoming you back again to your home in Madrid! Regards, Pablo González Guest Relations Manager

Nairobi, Kenya
Reviewed 25 June 2015

I came for a business meeting in Madrid 23 and 24th June and my stay was made enjoyable by warm staff at the reception and good accommodation during my stay. David of guest relations was particularly warm and proactively helpful. I was also very warmly received at the reception. All the staff I met were very warm and always ready...

Review collected in partnership with NH Hoteles
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Helpful?
3Thank Patrick M
Pabl0-Gonzalez, Guest Relations Manager at Hesperia Madrid, responded to this review

Dear Patrick, I would like to thank you for the time you have taken to share your delighting experience at the Hotel Hesperia Madrid. As a five star Luxury Hotel it is our mission to exceed our guest’s expectations and satisfaction. To honor your comments, I have proudly shared them with my team during our last operational meeting. I have...

Indiana
Reviewed 25 June 2015 via mobile

This hotel is a really good option for a Madrid stay. Nice sized rooms, very good bathrooms, finely appointed facilities with a top notch staff. Some may have issues with its location, but we did not find that to be a problem at all. Check it out

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3Thank rickb1Indiana
Pabl0-Gonzalez, Guest Relations Manager at Hesperia Madrid, responded to this review

Dear Guest, We would like to thank you for the time you took to share your opinion in Tripadvisor in reference to your last stay with us. At the Hotel Hesperia Madrid is our aim to exceed your expectations and we really appreciate when our guests let us know. Looking forward to welcome you back in the near future. Yours...

jed
Reviewed 23 June 2015

we travel as a family.we booked two rooms.the hotel was great in every thing as we read about it clean ,staff friendly,rooms comfortable and convenient .Breakfast was very generous and thanks a lot for those working during the breakfast time,as they were friendly and helpful. Just you turn right and walk and there is a supermarket .The hotel is easy...

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Helpful?
4Thank OUDI
Pabl0-Gonzalez, Guest Relations Manager at Hesperia Madrid, responded to this review

Dear Guest, At Hotel Hesperia Madrid it is our aim to cover the expectations of our guests and it is most inspiring for all members of our team to accomplish with success. Thank you very much for your comments about our staff and services. We really appreciate for having taken a few moments of your valuable time to express your...

Brooklyn, New York
Reviewed 22 June 2015

As an American, I was not familiar with this hotel company but now I'm a repeat customer at the Hesperia Madrid. The service here is excellent and the staff are friendly. The food from room service is really good, which makes eating in the room a viable option, not just a sad reality for business travelers. The room decor is...

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Helpful?
3Thank Brooklyn-Jared
Pabl0-Gonzalez, Guest Relations Manager at Hesperia Madrid, responded to this review

Dear Guest, Greetings from Madrid and thank you very much for your great review. It was a pleasure to have you as a guest and I am very pleased that you have very much enjoyed the service provided. The entire team look forward to welcoming you back again to your home in Madrid! Regards, Pablo González Guest Relations Manager

London, United Kingdom
Reviewed 17 June 2015

Stayed one night on business, good location on Castellana. Room was spacious, breakfast good and staff really friendly. Convenient for public transport and a nice 30 min walk to Plaza Major, Prado etc if you have spare time. Would stay again

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Helpful?
4Thank mark p
Pabl0-Gonzalez, Guest Relations Manager at Hesperia Madrid, responded to this review

Dear Mark, At Hotel Hesperia Madrid it is our aim to cover the expectations of our guests and it is most inspiring for all members of our team to accomplish with success. Thank you very much for your comments about our staff and services. We really appreciate for having taken a few moments of your valuable time to express your...

Reviewed 15 June 2015 via mobile

The service was excellent, the room had a great space and it was clean all the time. Loved the bathroom. The breakfast was really nice. Although not so close to the touristic places, it is really easy to het there. I would visit it again! You should try it!

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Helpful?
3Thank Verónica C
Pabl0-Gonzalez, Guest Relations Manager at Hesperia Madrid, responded to this review

Dear Verónica, We would like to thank you for the time you took to share your opinion in Tripadvisor in reference to your last stay with us. At the Hotel Hesperia Madrid is our aim to exceed your expectations and we really appreciate when our guests let us know. Looking forward to welcome you back in the near future. Yours...

London, United Kingdom
Reviewed 8 June 2015 via mobile

The wifi is not very reliable and it seems only one connection per room. But the worst thing is the price of the breakfast, €34!!! This is more expensive than any Hilton or Marriott hotel I have been in, and trust me that Hilton and Marriott are much nicer chains than this.

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Helpful?
4Thank ianoflynn
Pabl0-Gonzalez, Guest Relations Manager at Hesperia Madrid, responded to this review

Dear Numb15, First of all I would like to thank you for taking your time to comment on our Hotel and the services rendered. We highly value your opinion for process of continuous improvement and as a base for making our guests stay more enjoyable every time. With great concern I have received your negative comments about the Hotel. I...

Auckland Region, New Zealand
Reviewed 8 June 2015

We have just done a tour of Spain staying in a number of very good 4- and 5-star hotels across the country. This was the best! Welcoming, good size rooms and well appointed but the best part was the attitude of the staff. They are unfailingly friendly at levels and make you feel you can ask for anything and it...

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Helpful?
4Thank John G
Pabl0-Gonzalez, Guest Relations Manager at Hesperia Madrid, responded to this review

Dear John, First of all let me thank you for your confidence regarding the time you have taken to share your delighting experience at the Hotel Hesperia Madrid. To honor your comments, I have proudly shared them with my team during our last operational meeting. I have also placed a copy on our internal information board. Such an outstanding feedback...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
La Manzana
La Manzana
Cuisines: Mediterranean, European, Spanish
Things to do
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Ideally located, the sophisticated and chic Hotel Hesperia Madrid is one of the city's leading contemporary luxury showcases. ... more   less 

Additional Information about Hesperia Madrid

Address: Paseo de la Castellana, 57 | Chamberi, Centro, 28046 Madrid, Spain
Region: Spain > Community of Madrid > Madrid
Price Range: RM644 - RM1,293 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hesperia Madrid 5*
Number of rooms: 171
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Travelocity, Priceline and NHHotels so you can book your Hesperia Madrid reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hesperia Madrid Hotel Madrid
Hesperia Hotel Madrid
Madrid Hesperia Hotel
Hotel Style:
#5 Business Hotel in Madrid
#8 Family Hotel in Madrid
#12 Luxury Hotel in Madrid
#13 Romantic Hotel in Madrid
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Questions & Answers

Here's what travellers have asked, with answers from Hesperia Madrid staff and other travellers.
14 questions
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Questions? Get answers from Hesperia Madrid staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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“beautiful place with high service”
 of 5 bubbles kazbeck, 18 Feb 2017 | Read review
“Do not get a room facing the courtyard.”
 of 5 bubbles CruisinFlorida, 2 Jan 2017 | Read review
“instead of having 1 king size bed, they have 2 large singles, PERFECT sleeping! and the best linen and pillows ever!”
 of 5 bubbles 761helenl, 15 Dec 2016 | Read review
“ask for a view and offer to pay before they pre judge you.”
 of 5 bubbles JEETA27, 14 Dec 2016 | Read review
“If you want quiet - ask for an inner room - they actually cost less”
  • Little things
 of 5 bubbles WightLight, 11 Dec 2016 | Read review
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