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Melia Madrid Princesa

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Calle Princesa 27, 28008 Madrid Spain
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (991)
Room & Suite (397)
Dining (65)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
  • Staff required to regularly wash hands
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Updated 23/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Melia Madrid Princesa
Updated 23/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#106 of 481 hotels in Madrid
Travellers' Choice
Melia Madrid Princesa offers 273 spacious contemporary luminous rooms, all with superb views. As well, it offers the delicious restaurant, where you can delight in exquisite Mediterranean dishes through our brand new menu. The exclusive ''The Level'' service is available too, and it includes complementary access to ''The Level Lounge'', where breakfast, free entry to the Wellness Center (in restricted hours) and an indoor swimming pool for adults and an open bar are located.
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Hotel links
Special Offer:Book now on our website

Location

Full view
100Great for walkers
Grade: 100 out of 100
0Restaurantswithin 0 km
0Attractionswithin 0 km
Contact
Calle Princesa 27, 28008 Madrid Spain
Name/address in local language
Getting there
Barajas Airport15 kmSee all flights
Ventura RodríguezMadrid Metro1 min
ArgüellesMadrid Metro6 min
See all nearby hotels
3243Reviews61Q+A100Room tips
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Popular mentions
eliecer_moreno wrote a review 14 Sep
London, United Kingdom43 contributions68 helpful votes
I was booked by my company at this hotel for 3 nights while a was working in Madrid. The room 1009 was nice and clean, room mate was very polite, I had done the online check-in as requested however there is no point on doing it, ones you arrive to check-in, the Covid 19 protocol on place make you to sign a lot of documents which I am ok with that because it is for our own safety. I had dinner at Breakfast at the hotel during my entire stay, the food was the same the 3 days. I understand that there is restrictions because of COVID however there is no information about services been affected at the Hotel,such as pool and spa not working at all, this information should be written somewhere, if I knew that I will book myself in to another property. I had a very early flight to UK 06:00am went to reception in the evening to pay all my expenses, at 04:00 am while I was on my way to the taxi booked, the receptionist stopped me saying there's an unpaid accommodation to be settled, it was really strange, I was really embarrassed because my 3 nights accommodation was paid by my PA online, the receptionist told me that he didn't know and it was best to pay, he also mentioned the hotel will be in touch with me about this issue that never happened till now, I had paid the amount requested and left very confused but till now, I had no response from the hotel. I have to highlight the Covid protocol on place, it is era well designed with hand sanitizer everywhere including inside the lifts.
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Date of stay: September 2021Trip type: Travelled solo
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Sdit1974 wrote a review Mar 2020
20 contributions12 helpful votes
Hotel's Favourite
Stayed at the Princesa for one night in a level room and would highly recommend. From the moment we arrived staff were so friendly and helpful and the location was great, easy walking distance to all attractions. The ‘level’ room service was outstanding. Welcome drink on arrival, managed an early check in too. Room, well equipped and fabulous views, although no English tv channels. From the outside hotel looks tired but inside it’s very impressive and modern. Breakfast, so much choice. The level service is definitely worth the upgrade. Plentiful self serve high quality and branded drinks and snacks through the whole day.
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Date of stay: March 2020Trip type: Travelled as a couple
1 Helpful vote
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Response from Miguel M, Guest Experience Manager at Melia Madrid Princesa
Responded 3 Mar 2020
Dear Sdit1974, It has been a great pleasure for us to have you here. We are proud to know that we were able to make your stay enjoyable and that our hospitality reached your expectations. We are really pleased that you have had an impressive stay with us and we look forward to welcoming you back soon!!! Miguel A. Moral Guest Experience Manager
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rheimr169277 wrote a review 13 Sep
Hamburg, Germany1 contribution
Nice hotel, well located, very good breakfast, nice staff, bit noisy, wellness area in construction, not mentioned in the advertisement, strong WiFi, well equipped and clean rooms, bottle of water free - nice service in summer
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Review collected in partnership with Meliá Hotels International
Date of stay: September 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
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Response from Sara Viñas, Guest Services / Front Office at Melia Madrid Princesa
Responded yesterday
Dear rheimr169277, Greetings from Meliá Madrid princesa! Thank you for sharing your comments through TripAdvisor. We are happy to hear that the you enjoyed your stay with us thanks to the location, staff service and the hotel installations. We are looking forward to welcoming you back soon, Sara Viñas GEX Service Manager
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L N R D wrote a review Jul 2020
Redditch, United Kingdom71 contributions40 helpful votes
Do not book, was meant to stay in may and not only were my flights cancelled but the hotel was CLOSED was refused refund and after sending 10 emails and receiving no response and calling numerous times I was told “top of the queue to be looked at” I have been top of the queue since the 1st May!! No one has called me or even acknowledged me, Worse service ever received! they didn’t care and if I called up was just told can’t help your top of the Queue! I would hate to be at the bottom of this Queue Don’t touch Meliá clearly on the edge of going bust save your money and hassle and book with anyone else!!!! AVOID, and don’t ring customer service!!!!
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Date of stay: May 2020
5 Helpful votes
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EHarv25 wrote a review Jun 2020
London, United Kingdom6 contributions19 helpful votes
We were due to stay at this hotel on May 25th. The hotel was still closed and our flight had been cancelled which was clearly out of our control so we requested a refund. Melia refused despite this not being our fault. We were offered vouchers which we explained is not appropriate - our son has asthma so we are not going to be risking any travel for some time plus we are still grieving having just lost a family member to this awful virus. We are not in a position to want to travel for a very long time and Melia showed no empathy when we explained our situation. No contact with Melia for a month despite asking for updates. Hilton on the other hand were proactive and helpful - a cancellation and refund was no problem which showed the vast difference between both hotel organisations.
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Date of stay: May 2020
4 Helpful votes
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LOCATION
SpainCommunity of MadridMadridArguelles / Moncloa - Aravaca / Princesa
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Frequently Asked Questions about Melia Madrid Princesa
Which popular attractions are close to Melia Madrid Princesa?
Nearby attractions include EL BÚHO GAMES - La Zona Escape Experience (0.5 km), Templo de Debod (0.5 km), and Museo Cerralbo (0.4 km).
What are some of the property amenities at Melia Madrid Princesa?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Melia Madrid Princesa?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Melia Madrid Princesa?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at Melia Madrid Princesa?
Yes, paid private parking nearby and paid public parking nearby are available to guests.
What are some restaurants close to Melia Madrid Princesa?
Conveniently located restaurants include Pituca Madrid, Enklima, and Origen Taberna.
Are there opportunities to exercise at Melia Madrid Princesa?
Yes, guests have access to a fitness centre during their stay.
Does Melia Madrid Princesa have an airport shuttle?
Yes, Melia Madrid Princesa offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Melia Madrid Princesa?
Yes, dry cleaning and laundry service are offered to guests.
Does Melia Madrid Princesa offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Melia Madrid Princesa?
The staff speaks multiple languages, including English, Spanish, French, German, Italian, Chinese, and Portuguese.