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I arrived at the hotel not really sure what to expect, the customer service was fabulous from check in to check out, Ana and Sara who both work on reception were fantastic, full of local knowledge and explained how to get the central Madrid and...More
Response from Alcala_611, Guest Relations Manager at Sercotel Alcala 611Responded 2 weeks ago
What a lovely review! Can't thank you enough for such a great piece of experience!
We really appreciate your feedback regarding our "excellent" staff members!
We learn from our mistakes and we strive to be the best in what we do. That is...More
Great hotel will be brilliant once renovations complete. Very friendly staff. Clean, spacious and modern. Breakfast nice selections. It's not far from metro or bus stands, taxis runs outside frequently.
Thank Margaret G
Response from Alcala_611, Guest Relations Manager at Sercotel Alcala 611Responded 16 August 2017
What a lovely review! We really appreciate it!
The whole team love your words regarding our staff!
Can't wait to welcoming you again.
Guest Relations Manager
Hotel was ok. Location was good in terms of transport but nothing around there, It was a residential area. Rooms were adequate and clean. Bed's were not really comfortable. There's no English TV channels.
Pool was ok. Had to pay to use it which I...More
Thank Maiana P
Response from Alcala_611, Guest Relations Manager at Sercotel Alcala 611Responded 10 August 2017
Thank you for sharing your experience with others!
We really appreciate that you found our rooms "adequate and clean". We really strive to be the best in what we do! Please, give us another chance to try our beds again, they are just...More
We have fully appreciated this hotel both for its location (the nearest metro station is 400mt far away) and for its stuff from which we've been welcomed professionally and nicely. The room perfectly met our requests as it was clean and well-furnished. The hotel is...More
Response from Alcala_611, Guest Relations Manager at Sercotel Alcala 611Responded 7 July 2017
Thank you so much for such a great review about your experience at the Sercotel Alcalá 611!
It is true that we count on an amazing and convenient location and that our staff is always willing to help!
We truly appreciate your feedback!...More
The hotel is 14 metro stations away from Gran Via station, which means that is one has to do massive shopping care should be taken on the way back (20-30 minutes).
The sleeping quality at the hotel is superb since it has been renovated and...More
Response from Alcala_611, Guest Relations Manager at Sercotel Alcala 611Responded 2 July 2017
Thank you so much for taking the time and effort to share your experience at the Sercotel Alcalá 611!
It is true that the hotel has been renovated and we count on brand new mattreses that are actually impressive!
We work hard on...More
US$65 - US$315 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
#81 Business Hotel in Madrid
#165 Luxury Hotel in Madrid
Non-Smoking Rooms ,
Number of rooms
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Yes, there is a metro underground train station about 200 metres from the hotel which takes you into the City Centre in about 20 mins. About half way along on the same line you can visit the enormous old Bull Ring at Plaza... More
Yes, there is a metro underground train station about 200 metres from the hotel which takes you into the City Centre in about 20 mins. About half way along on the same line you can visit the enormous old Bull Ring at Plaza de las Ventas.
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"Select a room towards the swimming pool at a high floor"