We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
New! Find and book your ideal hotel on TripAdvisor — and get the lowest prices

Gran Melia Fenix

Show Prices
#27 of 447 Hotels in Madrid
Certificate of Excellence
Book on TripAdvisor
Trusted partner. We work with to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Enter dates for best prices
powered by PriceFinder
1 room
Check In Check Out
Please enter your travel dates to continue
Check Availability
Compare best prices from top travel sites
and 9 more sites!
Professional photos
Gran Melia Fenix
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"divClasses":"prw_rup prw_ibex_photo_carousel","moduleList":["handlers"],"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"containerClass":null,"scriptFlags":null}
Add Photo Write a Review

1,822 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
Showing 1,055: English reviews
Coral Gables, Florida
Level Contributor
24 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 2 days ago NEW

The best way to compare a property is when you have a comparison point, and that is the case with The Gran Melia Fenix, since we have stayed in the property before. It continues to be a charming hotel in a great location of Madrid. My disappointment is not in the quality, but instead on the service. Evidently the WIFI... More 

Helpful?
Thank Adalberto P
Tehran, Iran
Level Contributor
36 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 5 days ago NEW

I am frequent traveler to Madrid and this hotel is my priority! location is very good and you are in heart of serrano St. . this time I was in standard room.this type of rooms are small but chick and warm. Air condition is fine. net speed is good. Breakfast is perfect! staff are very friendly and polite

Helpful?
Thank Drboorboor
Level Contributor
28 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 6 days ago NEW

An amazing five-star hotel with the first-class service, nice lobby as well as the breakfast area. The room was comfortable and very clean. I enjoyed the “private” gym almost every second day, since no one else used it at the same time as me. The breakfast was great as well, one could choose from the buffet or asked the staff... More 

Helpful?
Thank miri_gajdos
SandraHernandez, Director de Relaciones con Clientes at Gran Melia Fenix, responded to this review

Dear miri_gajdos, On behalf of the team of the Gran Melia Fenix, I would like to thank you for having chosen us for your last stay in Madrid. We are proud to know that you lived a fantastic experience in our hotel and that our hospitality reached your expectations. We highly appreciate your comments about our staff, our location and... More 

Houston, Texas
Level Contributor
41 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed 1 week ago

Grand old hotel housed in a building from the nineteen thirties. Marble floors, red curving staircase, dry martini bar, excellent service. In a word a world of bygone era. You will be hard pressed to find a hotel like that in the States. We got a family room which was 2 rooms plus a marble bathroom with separate shower and... More 

Helpful?
Thank Jason M
SandraHernandez, Director de Relaciones con Clientes at Gran Melia Fenix, responded to this review

Dear Jason M, First of all, I would like to thank you for having chosen us for your last stay in Madrid, as well as for taking the time to post your opinion on Tripadvisor. We are proud to know that you had a good stay between us and you enjoyed our hotel and our location. We wish to have... More 

San Francisco, California
Level Contributor
27 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 1 week ago

The classic details of the rooms help you escape to another time, while the central location gives you access to the whole city. Room are well appointed, however, a little small in some instances. A very short walk to Salamanca for shopping. The staff is extremely accommodating and friendly. The breakfast buffet is great and a good value. The fitness... More 

Helpful?
Thank capriskman
SandraHernandez, Director de Relaciones con Clientes at Gran Melia Fenix, responded to this review

Dear capriskman, On behalf of the entire team of the Gran Melia Fenix, I would like to thank you for having chosen us for your stay in Madrid, as well as for taking the time to post your comments on Tripadvisor. It has been a great pleasure for us to have you here. We are proud to know that we... More 

Jersey City, New Jersey
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 1 week ago

Our second time staying at the Gran Melia Fenix. Our first stay was back in May 2015. We spent ten nights back then and 5 on our second stay. The rooms and decor rival the very best of French Luxury. The staff is always attentive and always greet you by name and go through great lengths to make your stay... More 

Helpful?
Thank Carlos B
SandraHernandez, Director de Relaciones con Clientes at Gran Melia Fenix, responded to this review

Dear Carlos B, The Gran Melia Fenix Staff would like to thank you for choosing us for your second stay in Madrid. On the other hand, thank you also for your kind comments about our staff, our hotel, our Thai Room and our location. It is always a pleasure to receive such positive feedback Looking forward to welcoming you the... More 

Madrid, Spain
1 review
Reviewed 1 week ago

Very pleasant hotel with good staff. Nice rooms. Excellent buffet breakfast. Room service could be improved by having a quicker response between ordering and delivery. It took 30 to 50 minutes to deliver a bottle of wine on 4 occasions.

Review collected in partnership with The Leading Hotels of the World

Helpful?
Thank johnpC8650VQ
SandraHernandez, Director de Relaciones Públicas at Gran Melia Fenix, responded to this review

Dear johnpC8650VQ, First of all, we would like to thank you very much for having chosen us during your stay in Madrid. On the other hand, Gran Meliá Fénix staff would like to thank you for publishing such words on Tripadvisor, which will help us with our continuing effort to improve the services quality for our guests. Looking forward to... More 

Frederiksberg, Denmark
Level Contributor
694 reviews
78 hotel reviews
common_n_hotel_reviews_1bd8 344 helpful votes
Reviewed 2 weeks ago

This is one of the best areas in Madrid if you come for shopping. Here are all the major brand shops available. Further it is an area with good restaurants. And Hotel Gran Melia Fenix is a very good hotel. Not so cheap, but it is really with a high standard and excellent service. The rooms are of a good... More 

Helpful?
1 Thank Lynge T
SandraHernandez, Director de Relaciones con Clientes at Gran Melia Fenix, responded to this review

Dear Lynge T, On behalf of all the team of the Gran Meliá Fénix, we would like to thank you for having chosen us during your stay in Madrid. On the other hand, thank you for your kind comments about our hotel and our good location in Salamanca Area, where you have found the best shops and restaurant of Madrid.... More 

Inverness, United Kingdom
Level Contributor
15 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 2 weeks ago

We spent seven nights here in a premium room overlooking the city. The position was excellent being close to many good places to eat, drink or shop whilst being not too far from most sights. A beautiful hotel with a superb room & bathroom. Breakfast was al a carte &/or buffet with a good choice & high standard. The classy... More 

Helpful?
Thank Martin H
SandraHernandez, Director de Relaciones con Clientes at Gran Melia Fenix, responded to this review

Dear Martin H, We would like to thank you for choosing us during your visit to Madrid. It is really nice for us to know that you have had a wonderful experience and that you enjoyed our hotel. For all the entire staff of the Gran Melia Fenix it will be a pleasure to welcome you back! We will be... More 

Munich, Germany
Level Contributor
78 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 2 weeks ago

The Gran Melia Fenix offers everything you would expect from a house in this category and brand. Considering the hotel is not too far from downtown centre, it is good value for money. The building, decoration and rooms are nice and well maintained. Service quality is very good. Breakfast is top and the bar offers excellent cocktails.

Helpful?
1 Thank donroberto888
SandraHernandez, Director de Relaciones con Clientes at Gran Melia Fenix, responded to this review

Dear donroberto888, Thank you so much for choosing Gran Melia Fenix during your stay in Madrid and for sharing your experience between us. Your Feedback is a valuable source of information and it is a real pleasure for all of us to read that you appreciate our great location and our service. Thank you also for trying the cocktails creations... More 

1,196 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (735)
Viewed
Bathroom (66)
Viewed
Hotel & Grounds (138)
Viewed
Room/Suite (195)
Viewed
View from Room (24)
Viewed
Dining (39)
Viewed
Business Centre/Function Rooms (2)
Viewed
Family/Play Areas (3)
Viewed
Pool/Beach Area (2)
Viewed
2:55
Videos (1)
Viewed
Other (265)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (327)
Viewed
Presidential Penthouse Suite (143)
Viewed
Dining (88)
Viewed
The Hotel (96)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (134)
Viewed
Hotel & Grounds (13)
Viewed
Business Centre/Function Rooms (6)
Viewed
Room/Suite (49)
Viewed
Dining (13)
Viewed
Other (53)
Check In Check Out
Hotels you might also like...
Travellers also viewed these Madrid hotels
Barrio de Salamanca
Hotel Villa Magna
Hotel Villa Magna
#6 of 447 in Madrid
541 reviews
Arguelles
Melia Madrid Princesa
Melia Madrid Princesa
#64 of 447 in Madrid
1,843 reviews
Huertas
The Westin Palace Madrid
Show Prices
Show Prices
Show Prices
Huertas
Hotel Villa Real
Hotel Villa Real
#29 of 447 in Madrid
1,462 reviews
Barrio de Salamanca
Hotel Unico Madrid
Hotel Unico Madrid
#10 of 447 in Madrid
675 reviews
Chamberi
Hotel Orfila
Hotel Orfila
#1 of 447 in Madrid
804 reviews
Show Prices
Show Prices
Show Prices

Staying in Barrio de Salamanca

Neighbourhood Profile
Barrio de Salamanca
Broad, tree-lined avenues with pretty streetlights frame the neighbourhood of Barrio Salamanca. With beautiful condominium buildings that make up most blocks in this area, this part of town is refined and quiet. It is also host to a few of the city's large shopping avenues, including Calle Serrano and Calle Jose Ortega y Gasset. A walk down these streets will reveal upscale chains, small boutiques, and plenty of opportunities for shopping or checking out the stylish displays. The locals here are polished and fashionable, the atmosphere is leisurely, and the lush Retiro Park on the southern border is yet another opportunity to enjoy the outdoors. A stroll through Barrio Salamanca is all about admiring the beautiful architecture, window-shopping, and people-watching in this upper-crust corner of Madrid.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Airport Transportation
  • Babysitting
Official Description (provided by the hotel)
Uniquely located on the Plaza de Colon, the Hotel Gran Melia Fenix is a reference of the finest in the city's hotel industry, and member of the exclusive group of The Leading Hotels of the World. With its famous DRY Cosmopolitan Bar by Javier de las Muelas, it is the foremost example of luxury and service with all of the Spanish charisma.Its magnificent location in the exclusive Salamanca neighbourhood, in the heart of the financial district and surrounded by the famous streets of Serrano, Velazquez, Goya and on the Paseo of la Castellana. ... more   less 

Additional Information about Gran Melia Fenix

Address: Hermosilla 2 | Plaza De Colon, 28001 Madrid, Spain
Region: Spain > Community of Madrid > Madrid > Barrio de Salamanca
Price Range: RM791 - RM1,654 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Gran Melia Fenix 5*
Number of rooms: 203
Reservation Options:
TripAdvisor is proud to partner with Amex, Hotels.com, Expedia, Booking.com, Orbitz, Travelocity, Priceline, Agoda, Cheap Tickets, HotelTravel.com, Odigeo and Jetsetter so you can book your Gran Melia Fenix reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Gran Melia Fenix Hotel Madrid
Gran Melia Madrid
Gran Melia Hotel Madrid
Hotel Style:
#7 Business Hotel in Madrid
#12 Romantic Hotel in Madrid
#21 Luxury Hotel in Madrid
#21 Family Hotel in Madrid
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Gran Melia Fenix staff and other travellers.
17 questions
Ask a question
exeter
8 months ago

See all questions (17)

Questions? Get answers from Gran Melia Fenix staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“i think the level rooms are best if you dont mind the money!”
 of 5 bubbles Drboorboor, 28 Nov 2016 | Read review
“Supreme Room with gorgeous City view”
 of 5 bubbles 393CarlosB, 23 Nov 2016 | Read review
“A room high up with city view”
 of 5 bubbles Klynge, 19 Nov 2016 | Read review
“The more expensive the room, the better.”
 of 5 bubbles martinhK426YM, 18 Nov 2016 | Read review
“Get a view of the plaza”
 of 5 bubbles joyalex, 10 Nov 2016 | Read review
5 of 5
Enter dates for best prices
Check In Check Out
Price Your Stay