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Silken Puerta de Madrid

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Silken Puerta de Madrid
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572 Reviews from our TripAdvisor Community

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Showing 123: English reviews
Surrey, United Kingdom
Level Contributor
94 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed 1 week ago via mobile

This hotel is very good- would highly recommend it if you have a meeting at one of the nearby offices. It's about 6km from the airport and they run regular free transfers to and from Barajas. Unfortunately the service stops at 8.30pm so arriving late is a 25-30 Euro cab ride. Got everything you need including a gym/ spa. Not... More 

Helpful?
Thank Russy3024
Raquel G, Customer care department at Silken Puerta de Madrid, responded to this review

Dear guest, Thank you for staying with us. Your comments are very important to us. We are happy to know that your stay with us has been pleasant. We hope to see you soon again. Best regards, More 

Barnsley, United Kingdom
Level Contributor
71 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed 2 weeks ago via mobile

I booked this hotel for the weekend for my boyfriends birthday. We had a wonderful time and couldn't ask for a better hotel. Yes the hotel is a little out of the centre but we didn't find this a problem at all. There is a metro only a 15min walk away, a bus stop just around the corner, at the... More 

Helpful?
Thank KellyVillaLFC
Raquel G, Customer care Department at Silken Puerta de Madrid, responded to this review

Dear guest, Thank you for staying with us. Your comments are very important to us. We are happy to know that your stay was pleasant and we hope to see yo soon again. Best regards. More 

Hastings, England, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 4 weeks ago via mobile

This is more of a business hotel, very comfortable but about 20 mins from the city. You need to get a taxi into the city which costs about 15 euros or the metro which is about 15 minutes walk from the hotel and about 12 stops. Also they could do with tea and coffee facilities in the room.

Helpful?
Thank Mandy C
Raquel G, Customer Care department at Silken Puerta de Madrid, responded to this review

Dear guest, Thank you for staying with us. We appreciate your comments as they help us to improve our services. We would like to mention that in addition to the taxi and the subway, next to the hotel there is a bus stop leading to the Plaza de Callao, in the scepter of the city, passing several attractions in the... More 

west sussex
Level Contributor
78 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 4 weeks ago

Booked today via Lastminute and could not resist the great rate on offer at the end of a holiday weekend. Arrived seven hours later and the smiling receptionist quickly checked me in and my room was like the photos on TripAdvisor. Very clean, large bed for single occupancy and a huge bathroom for a city hotel, bath and separate shower,... More 

Helpful?
Thank trencherman_10
Raquel G, Departamento de Calidad at Silken Puerta de Madrid, responded to this review

Dear guest, Thank you for choosing us for your stay in Madrid. Your comments are very important to us. We are glad that your stay has been pleasant and that our services and facilities have fallen short of your expectations. We hope to take it up again soon. Kindest regards. More 

Level Contributor
23 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 28 October 2016 via mobile

Not one of the new ones but it's a 4 star hotel with good in room facilities. Two sinks, bath and shower. The reception was very nice and kind. We took it the night before our trip back to the airport as we came with a car. There's free parking on the street outside, no problem finding any.

Helpful?
Thank Paul W
Raquel G, Customer care department at Silken Puerta de Madrid, responded to this review

Dear Paul, Thank you for staying with us. We are glad that you enjoyed your stay and se hope see you soon again. Kindest regards, More 

1 review
Reviewed 27 October 2016

You might see this hotel and think "It's a great deal" advertised at $600+ for a low $90 per night. You don't factor in the fact the hotel might be nice but the included "Airport Shuttle" is useless. You can try all you want to reserve it but they never "Have space on the shuttle." This would not be a... More 

Helpful?
Thank Ignacio P
Raquel G, Customer Care department at Silken Puerta de Madrid, responded to this review

Dear Ignacio P, Thank you for staying with us. We are sorry that you couldn't enjoy your stay as much as expected. We apologize for any inconveniences we might cause you but,t he shuttle bus service has maximun 8 places per way and it runs at scheduled times. This service is under request and is necessary to book before the... More 

Bratislava, Slovakia
Level Contributor
23 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 26 October 2016

I spent 1 night at the Silken and could not be more satisfied. The room was spacious with a comfortable queen sized bed, the bathroom was lovely and all amenities exceptional. You may have breakfast at the bar which is complimentary (not a wide variety, just plain toast and juice) or you may buy breakfast at the restaurant which includes... More 

Helpful?
Thank Simona82108
Raquel G, Customer care Department at Silken Puerta de Madrid, responded to this review

Dear guest, Thank you for staying with us. We are glad that you enjoyed your stay. Your opinion is very important so we will transfer your comments to all hotel staff. We hope to see you soon again. Kindest regards, More 

Sibiu, Romania
Level Contributor
23 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 21 October 2016 via mobile

I've stayed here for 3 nights on a business visit. It's my 3rd time here but haven't had the time to review it till now. This is a typical classic hotel: with average rooms, breakfast buffet and ordinary ambiance. I got that feeling of "I'm not sure if I hate it or love it" but it was pretty close to... More 

Helpful?
Thank Oana P
Raquel G, Dpto. de Calidad at Silken Puerta de Madrid, responded to this review

Dear Customer, Thank you for choosing us for your stay in Madrid. We appreciate your feedback as we help improve our services and we will transfer to management. Concerning the WIFI, we would like to inform you that we plan an improvement plan in which we have higher quality and speed. We hope to see you soon. Kindest regards. More 

Lisbon, Portugal
Level Contributor
58 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 4 October 2016

I chose this hotel because I booked one day before my stay and it was the best price vs quality. Before my flight I booked my free transfer from Airport to the Hotel and it arrived on time. The Hotel is located more a less at the same distance between the Airport and the city center, near an office area.... More 

Helpful?
Thank FConceicao
Raquel G, Customer Care Department at Silken Puerta de Madrid, responded to this review

Dear guest, Thank you for choosing us for your stay in Madrid. Your opinion is very important for us, we really appreciate your comments. We will transfer your comments to the hotel's manager and take in consideration your suggestions. Best regards, Laura Martínez Custumer Care department More 

frankfurt
Level Contributor
27 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 1 October 2016

It is a nice design hotel with different designs on each floor, great. The restaurants and bars are great, too. Gym and pool were very disappointing - the expectations were much higher. The hotel is next to Cartagena metro station, which is between center and airport. In both cases one must change trains - at least once.

Helpful?
Thank 30andreas30
Raquel G, Customer care Department at Silken Puerta de Madrid, responded to this review

Dear Andreas30 , We appreciate your comment, but the hotel you referred to the Silken Puerta America and not to Silken Puerta Madrid. Regards, More 

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Amenities

Highlights
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free Internet
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Public Wifi
Services
  • Room Service
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities

Additional Information about Silken Puerta de Madrid

Address: Calle Juan Rizi 5, 28027 Madrid, Spain
Region: Spain > Community of Madrid > Madrid
Price Range: RM223 - RM493 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Silken Puerta de Madrid 4*
Number of rooms: 194
Reservation Options:
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Also Known As:
Silken Puerta De Madrid Hotel Madrid
Silken Puerta De Hotel Madrid
Hotel Style:
#118 Luxury Hotel in Madrid
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Questions & Answers

Here's what travellers have asked, with answers from Silken Puerta de Madrid staff and other travellers.
17 questions
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Questions? Get answers from Silken Puerta de Madrid staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Awesome Place”
 of 5 bubbles sanjevp, 4 Jul 2016 | Read review
“COuldn't think of any differences that would drive you to request rooms at this location”
 of 5 bubbles htltrvlr, 28 Apr 2016 | Read review
“Note that very few are speaking English in all city (not even taxi drivers or even in some parts of airport)”
 of 5 bubbles Haris_L, 13 Sep 2015 | Read review
“We love the room on the top floors.”
 of 5 bubbles Osun5, 25 May 2015 | Read review
“avoid rooms facing the road side.”
 of 5 bubbles VGB2712, 19 Feb 2015 | Read review
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