We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Hotel Urban

2,094 reviews
#24 of 443 Hotels in Madrid
Save
Traveller (732)
Room & Suite (437)
Dining (118)
Overview
  • Excellent65%
  • Very good25%
  • Average7%
  • Poor2%
  • Terrible1%
Travellers talk about
“glass bar”(112 reviews)
“duplex room”(37 reviews)
Free Wifi
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
Airport Transportation
5.0 Star Hotel
All hotel details
Offers from Hotel Urban
Special Offer: 15% discount
Rooms
5 Mar6 Mar
|
1 room, 2 adults, 0 children
Standard Room
Getting you more information on this room More
Free Cancellation
Book now, pay at stay!
Select
Show Available Rooms
Sorry, this partner no longer has rooms available on TripAdvisor. Please visit one of our 9 partner sites to see rooms from US$235.
We're sorry, there are no rooms available on TripAdvisor. Please change your dates, or view all Madrid hotels with availability
{"BOOKING_FEATURES": ["IB_PRICES_OUTSIDE_ROOM_BUTTON","IB_STREAMLINED_SELECTED_ROOM","IB_SHOW_EMAIL_FOR_INSECURE_LOGIN","VISA_SPONSORSHIP_WEB","IB_EXIT_INTERRUPTER","RCMS_INLINE_ROOM_GRID_MAX_OCC","IB_SHOW_AMENITIES_AS_ICONS","IB_POST_BOOKING_LOGIN","IB_IRG_PERFORMANCE_METRICS","IB_IRG_MATCH_META","META_AIR","CHILDREN_SEARCH","IB_INLINE_ROOM_GRID","HR_IB_EXCLUDE_TAXES_AND_FEES","IB_TIME_OF_STAY_PAYMENT_TYPES_V3","IB_DW_CCNAME_WITH_AUTOCOMPLETE","IB_IRG_PERFORMANCE_METRICS_MOBILE","IBEX_HIGH_EQUITY_BRANDING","IB_PRICE_WINS_POST_TX","IB_BOOKNOW_CLEAN_WITH_ICON_SHORT_BTN","IB_BOOKING_FORM_FAVICON","STORED_CARDS","IB_PRICE_WINS_COPY","IB_URGENCY_BLOCK"] , "IMPRESSION_KEY": "cc0d7485315041138b8d9beab1a9643c", "roomSelectionModel": {"partnerInfos":[],"multiplePartners":false,"polling":{"locationId":296957,"bookingSessionId":null,"detailedAvailabilityKey":null,"commerceContentIds":[120089215],"additionalContentIds":[],"pollCount":0,"checkin":{"day":5,"month":3,"year":2018},"checkout":{"day":6,"month":3,"year":2018},"adults":2,"child_rm_ages":"","rooms":1,"display_rooms":300,"entryPrice":236,"entryCurrency":"USD","complete":false,"formKey":"","showAllRooms":true,"genNewBookingSessionId":false,"winningProviderAtClick":"","selectedRoomKey":"","impressionKey":"cc0d7485315041138b8d9beab1a9643c","navArea":null,"referringServlet":"Hotel_Review","highestMetaPrice":317,"lowestMetaPrice":235,"additionalPartner":false,"highestMetaPriceDisplay":317,"roomsToVerify":[],"clazz":null},"summary":null,"unavailable":false,"metaOffers":[],"mismatchCheckModel":null,"totalMediaCount":0,"hotelPhotos":[],"noticeHeaderMessage":null,"moreProviders":null,"lowestPricePartner":null,"showAllRooms":true,"isMetaCheaper":false,"isBookingLessThanOrEqualToMeta":null,"avgHistoricalPrice":0.0,"avgHistoricalDisplayPrice":null,"expressBookState":{"hasFullTravelerInfo":false,"hasReducedBillingInfo":false,"hasFullBillingInfo":false},"highestMetaPrice":317,"lowestMetaPrice":235,"highestMetaPriceDisplay":317,"hotelName":"Hotel Urban","hasSpecialTimeOfStayTaxes":false,"trackingTree":null,"trackingTreeId":null,"showPriceHoverTooltip":false,"trackingContext":"eyJzdGF0ZSI6IkhPVEVMX0FVQ1RJT04iLCJwIjoiSFJfTWFpbkNvbW1lcmNlIiwiaWRzIjp7IkJGSyI6ImNjMGQ3NDg1MzE1MDQxMTM4YjhkOWJlYWIxYTk2NDNjIiwiQUlLIjoiODY2MDA3NTU2NzI2NDBkMzlkNWNkYzI0MzZiNWE4NjYifSwiZW50cnlTZXJ2bGV0IjoiSG90ZWxfUmV2aWV3In0=","cheaperPricesExist":false,"enableLPF":false,"priceDropPercent":0,"canExpandRooms":false,"expandRoomsToAllPartners":false,"roomSelectionKey":null,"useSupplierDirectTreatment":false,"isSupplierDirect":false,"showProviderSeparator":false,"clazz":null,"isPriceDrawerEnabled":false,"seeMoreMessage":null,"seeMoreIFrameMessage":null,"isPricelineCom":false,"isMetaMarketingLandOnBookingFormEnabled":false}, "ibAvailability": true, "metaAvailability": true, "topOfferIsIB": false, "numHacTries": 1, "checkIn": "05/03/2018", "checkOut": "06/03/2018", "lowestPrice": "US$235", "hasDates": true, "hacComplete": false, "contentIdMappings": {"120089215":"DerbyHotelsIB"}, "pollingEnabled": false, "preventScroll": false, "offerClickToken": null, "conditionalUpdate": false, "mightGetRooms": true, "divClasses": "ppr_rup ppr_priv_resp_hr_room_grid", "singlePartnerRoomGridWidget": {"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_room_grid_responsive","template":"ibex_room_grid_responsive__widget","moduleList":["handlers","tracking"],"divClasses":"prw_rup prw_ibex_room_grid_responsive","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))","tracking":"(ta.prwidgets.getjs(this,'tracking'))"},"dust":{"sub_header":"ibex_room_grid_responsive__sub_header"}},"scriptFlags":null}, "multiPartnerRoomGridWidget": null, "mismatchMessage": {"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_mismatch_message","template":"ibex_mismatch_message__widget","moduleList":["handler"],"divClasses":"prw_rup prw_ibex_mismatch_message","js":{"handler":"(ta.prwidgets.getjs(this,'handler'))"},"dust":{}},"scriptFlags":null}, "maxRoomsToShow": 300, "isTablet": false, "roomGridRowWidget": {"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_room_grid_row_responsive","template":"ibex_room_grid_row_responsive__widget","moduleList":[],"divClasses":"prw_rup prw_ibex_room_grid_row_responsive","js":{},"dust":{"amenities":"ibex_room_grid_row_responsive__amenities","occupancy":"ibex_room_grid_row_responsive__occupancy","condition_col":"ibex_room_grid_row_responsive__condition_col","price_text":"ibex_room_grid_row_responsive__price_text","reservation_col":"ibex_room_grid_row_responsive__reservation_col"}},"scriptFlags":null}, "mismatchMessageLightbox": null, "deviceInfo": "OtherOS OtherBrowser", "bookOnTripAdvisor": "Book on <img class=\"ibHeaderImg\" alt=\"TripAdvisor\" src=\"https:\/\/static.tacdn.com\/img2\/branding\/rebrand\/TA_logo_primary.png\"\/>"}
{"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"dust":{"nav_controls":"ibex_photo_carousel__nav_controls"}},"scriptFlags":null}
Reviews (2,094)Write a Review
Filter reviews
1,219 results
Traveller rating
782
306
87
33
11
Traveller type
Time of year
LanguageEnglish
More languages
782
306
87
33
11
Show reviews that mention
All reviewsglass barduplex roomfree glass of champagnegreat hotelroof top poolcool hotelstar hotelturn down servicemodern designperfect locationwalking distancethe ground floorreception staffplaza mayorpuerta del solcity breakprado museum
FilterEnglish
Updating list...
1 - 5 of 1,219 reviews
Reviewed 2 days ago

the service we received was the best ever received in a hotel!! extremely atentive stuff and very helpful. so friendly and carring. the concierge girl gave us the best tips and booked us places in great resturants. BRAVO!

Review collected in partnership with this hotel
Thank ShirleyMEL
Reviewed 6 days ago

We have been there for a few days after Christmas: very satisfied overall, easy to reach also with a rental from the airport. Rooms are modern and comfortable, service excellent. Walking distance you have both restaurants and shopping, as well as parks and museums.More

1  Thank CarloAzzi
Response from Hotel-cmanager, Deputy manager at Hotel UrbanResponded 5 days ago

Dear Carlo, Thank you so much for such a positive review and an excellent rating. We are so pleased to know that your recent stay Hotel Urban has been a wonderful one. As you have already mentioned we are indeed located, in one of the...More

Reviewed 1 week ago via mobile

Arrived on Thursday afternoon 8th Feb. Very professional and friendly welcome by reception and concierge. Service was superb. Very interesting architecture in hotel. Only suggestion of slight improvement: extra hooks in bathroom for towels / gowns please! Amazing experience in Michelin star Cebo restaurant, which...More

1  Thank Alex B
Response from Hotel-cmanager, Deputy manager at Hotel UrbanResponded 1 week ago

Dear Alex, Thank you so much for taking time to share such an excellent rating and your valuable review. We are very pleased to know that your recent stay at Hotel Urban, Madrid was wonderful. Thank you so much for all the compliments and appreciation....More

Reviewed 1 week ago via mobile

Beautiful modern hotel with lots of art throughout the hotel and rooms. Superior room a bit small but beautiful and functional. Service is excellent. Recommend high floor and skip the expensive breakfast as there is lots of good food nearby. Book direct with hotel to...More

2  Thank Cheryl C
Response from Hotel-cmanager, General Manager at Hotel UrbanResponded 1 week ago

Dear Cheryl, Thank you for taking time to share a positive review and an excellent rating. We are delighted to know that your recent stay at Hotel Urban was a wonderful one. As you have mentioned, the hotel is located perfectly, in the heart of...More

Reviewed 3 weeks ago

We started on the wrong foot... at the beginning we had a problem in our room ! needless to say the reception manager was great!!! and made sure everything was fine for us ! the people that work in this hotel the bell boys ,...More

2  Thank Myrna M
Response from Hotel-cmanager, other at Hotel UrbanResponded 3 weeks ago

Dear Myrna, Allow us to thank you for sharing this very sympathetic comment about your stay at Urban hotel in Madrid. We are glad you appreciated the way we dealt with the matter regarding your room. The acknowledgement of the quality of our work arouses...More

View more reviews
PreviousNext
123456244
About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Restaurant
Free High Speed Internet ( WiFi )
Fitness Centre with Gym / Workout Room
Bar/Lounge
Hotel Amenities
Room Service
Business Centre with Internet Access
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Outdoor pool
Details
Price range
US$212 - US$378 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#12 Business Hotel in Madrid
#15 Romantic Hotel in Madrid
#19 Luxury Hotel in Madrid
Room types
Suites, Non-Smoking Rooms
Details
Price range
US$212 - US$378 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#12 Business Hotel in Madrid
#15 Romantic Hotel in Madrid
#19 Luxury Hotel in Madrid
Room types
Suites, Non-Smoking Rooms
Add Photo Photos
Traveller (732)
Room & Suite (437)
Dining (118)
Pool & Beach (45)
Amenities (45)
Business Centre & Event Rooms (7)
Family and Play Areas (1)
Nearby
Huertas
Also known as Barrio de las Letras, Huertas was once
home to prominent literary figures, Miguel de
Cervantes and Lope de Vega among them. The
neighbourhood is committed to celebrating its rich
heritage: Calle Huertas itself is inlaid with quotes
from celebrated authors, street names pay homage to
them, and second-hand bookshops pervade. Huertas
receives a fair amount of spillover from the center —
...More
Questions & Answers
Ask a question
Sally F
9 September 2017|
AnswerShow all 3 answers
Response from Felipe T | Property representative |
Dear Sally F, Thank you for contacting us although this is not the best way to do it. We already have your enquiry and we will provide you a twin room. A side of that just let you know that our well-known restaurant... More
1
Vote
Google Translation
L6953YVpaull
29 August 2017|
AnswerShow all 4 answers
Response from Anteros916 | Reviewed this property |
I'm not sure about Christmas and New Year's Eve dinner... The breakfast buffet spread was quite nice. Although I did not partake in it. I took my breakfast outside the hotel. There are quite a number of available options... More
1
Vote
Gina B
10 April 2017|
AnswerShow all 2 answers
Response from Felipe T | Property representative |
Dear Gina, We do not allow non-guests to use our pool but you can go to the terrace and use our bar. Best
0
Votes
Google Translation
PreviousNext
1234568
Room Tips
"Superior rooms come in different sizes - ask for one of the bigger rooms"
Read review
"Rooms and suites on higher floors (5 and 6) have nicer city views"
Read review
"Book it. You’ll love your stay."
Read review
"Corner suite and room next to it (407-408?) were very quiet"
Read review
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing