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Hostal Acapulco

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Hostal Acapulco
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605 Reviews from our TripAdvisor Community

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New York City, New York
Reviewed 2 days ago NEW

Javier and his staff are fantastic - and that is why I am writing this review. Knowing no Spanish, the front desk staff is really helpful in giving local, delicious, and inexpensive places to eat as well as other fantastic restaurants. They helped me change my dinner reservations as well as booked a return shuttle to the airport. They were...

Thank CoffeeShopGal
Brisbane, Australia
Reviewed 2 weeks ago via mobile

Over the past 15 years we have stayed several times at Alcapulco as we find it clean, very convenient and good value. This time we stayed for a week in a twin room at the back, which whilst not having a view, is very quiet. The bathroom in this room is large with plenty of hot water and has its...

2Thank OzGronk
Reviewed 3 weeks ago

After going through TripAdvisor's recommendations we selected Hostal Acapulco in the heart of Madrid. It is not a fancy hotel but the location was great. The room was very nice and clean. Javier whom I contacted before booking and after, is extremely nice person and kept me informed about the booking and gave me advice about the City and sightseeing....

1Thank Priyatosh D
Vantaa, Finland
Reviewed 24 January 2017

Our stay at Hostal Acapulco was our 2nd. We think the Hostal is in perfect location just few steps to Gran Via and also all the sights in the city center are close by. The staff is very nice, helpful and flexible. You feel so welcome from the first minute. Rooms are nice and they also have free wifi for...

2Thank MiaFinland
Kuala Lumpur, Malaysia
Reviewed 22 January 2017

I had a short stay in Hostal Acapulco at the end of December 2016. My room was very comfortable and the bathroom had a bathtub and a bidet. I was able to control the room temperature (important in winter!). The staff at the reception were always very helpful, even when at 6am when I was looking for somewhere to go...

1Thank MsVelayutham
Salamanca, Spain
Reviewed 20 January 2017

The hostel is situated in a great location, very close to the Gran Via where you can find anything to do. The hostel itself is very safe. There is always a staff member on duty. The room has its own bathroom and everything is very clean. You can change the temperature to your liking. There's a small fridge to use....

2Thank Fitz_Mac219
Charlotte, North Carolina
Reviewed 6 January 2017

I booked several stays at Hostal Acapulco on our recent trip to Spain based on the Lonely Planet review. The accommodations were perfect for us! The rooms we were in were very nice, the location was excellent and the staff was very accommodating, allowing us to store our luggage before our room was ready and providing excellent local information. Communications...

3Thank cllaci
Manila, Philippines
Reviewed 8 December 2016

I was initially scared to book Hostal Acapulco despite the high reviews here on TripAdvisor because it did not have a very active Facebook page (and a hostel's active FB page is one of the many things I check before deciding to book or not.) However, I finally decided to book a room after Javier promptly replied to all my...

3Thank gilbert_que
Ponce, Puerto Rico
Reviewed 13 November 2016

Excellent service and great room , close to all nice places on Madrid , Metro, Plaza Sol , restaurants and good food around, also easy to move main museum . Great to stay for more days. Good attention and quiet place. Thanks for help , specially Javier.

2Thank ariel g
slc, utah,
Reviewed 5 November 2016

We spent 4 nights in this hotel in October 2016. The accommodations were very clean, comfortable and in an ideal location for central Madrid. The staff were most helpful in assisting us in arranging train travel out of the city, and explaining the use of the Metro in the city. We would definitely stay there again. K and J Borg,...

2Thank burghley

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Staying in Centro

Neighbourhood Profile
Expansive plazas, local and foreign crowds, street performers, colorful lights, window shopping, restaurant signs promising the best paella, ham, and churros con chocolate- this is downtown Madrid, a collection of plazas interconnected by a network of side streets. Some of these side streets are wide pedestrian shopping routes, and some are hidden, so it's possible to duck in and out of the bustle as desired. The iconic Puerta del Sol is the giant crossroads of the city and a must-see attraction at any time of the day. The nearby Plaza Mayor, completely enclosed by historic red buildings, is an ideal place to grab a bite to eat outside, amidst scores of tables and people out for a stroll. Plaza Isabel II (also known as “Opera”) is smaller and a good meeting spot, and the stately Plaza del Oriente is the front yard of the Royal Palace. Centro can be touristy (pickpockets are unfortuately not unheard-of here), crowded, and sometimes gimmicky, but it is also the place to experience classic Madrid.
Explore this neighbourhood


  • Free High Speed Internet ( WiFi )
  • Room Service
About the property
  • Non-Smoking Hotel
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Multilingual Staff
  • Room Service
Official Description (provided by the hotel)
Small, family run place in the heart of Madrid ... more   less 

Additional Information about Hostal Acapulco

Address: Salud 13, 4th Floor. Madrid | Plaza del Carmen, Madrid, Spain
Region: Spain > Community of Madrid > Madrid > Centro , Sol
Price Range: RM234 - RM306 (Based on Average Rates for a Standard Room)
Number of rooms: 14
Also Known As:
Hostal Acapulco Hotel Madrid
Hostal Acapulco Madrid
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Questions & Answers

Here's what travellers have asked, with answers from Hostal Acapulco staff and other travellers.
2 questions
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Adelaide, Australia

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Questions? Get answers from Hostal Acapulco staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Street side room was not noisy as some suggested”
 of 5 bubbles , 1 Mar 2017 | Read review
“Contact Javier to help ,main metro and restaurant close to Hostal”
 of 5 bubbles arielg240, 13 Nov 2016 | Read review
“A room with a balcony overlooking the Plaza del Carmen offers natural light and a view.”
 of 5 bubbles 109valerieb, 28 Oct 2016 | Read review
“ask for a quiet room at the back”
 of 5 bubbles H8315WRandrewl, 18 Oct 2016 | Read review
“spec what is you prefs and they will offer what they can, they are there for you!”
 of 5 bubbles 155eugenes, 12 Oct 2016 | Read review
5 of 5