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Petit Palace Puerta Del Sol

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Traveller (308)
Room & Suite (343)
Dining (54)
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Overview
  • Excellent35%
  • Very good44%
  • Average14%
  • Poor5%
  • Terrible2%
Travellers talk about
“puerta del sol”(58 reviews)
“great location”(57 reviews)
“la mallorquina”(3 reviews)
Free Wifi
Breakfast Buffet
Air Conditioning
Non-Smoking Hotel
Room Service
Concierge
Wheelchair Access
3 Star Hotel
All hotel details
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Reviews (1,104)
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113
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89
113
42
21
14
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All reviewspuerta del solgreat locationla mallorquinanice and clean hotela lot of noisethe heart of the citystreet noiserooms are modernglass doorsan miguel marketgreat showerwalking distancethin wallshop on hopfamily roommain sightssmall hotel
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1 - 5 of 279 reviews
Reviewed 4 days ago via mobile

Rooms are on the small side but quite modern and the hotel is well located on a pedestrian street right off the Puerto del Sol. Good breakfast buffet. Helpful and friendly staff. Would return here. If traveling to Madrid. Lobby furniture could use an upgrade.More

Thank Kamy08
Response from Leticia G, Front Office Manager at Petit Palace Puerta Del SolResponded 2 days ago

Dear Kamy08, many thanks for sharing your experience with us. We are very glad to know that you have enjoyed your stay with us. It is a pleasure to know that our location, our breakfast and staff delighted you. We hope that you come back...More

Reviewed 4 days ago

The hotel was in a perfect locations for us as it was very central and near to all amenities. We stayed in Room 515 which was a bit of an odd shape as it had a few pillars in the middle but it was a...More

Thank Heather M
Response from Leticia G, Front Office Manager at Petit Palace Puerta Del SolResponded 2 days ago

Dear Heather M. We would like to thank you for taking the time to send us your comment about your stay in our hotel. We are happy to know that we meet your expectations. Without doubt, our guest’s satisfaction is our objective. We regret if...More

Reviewed 6 days ago via mobile

I noticed that other reviews commented about the odor emanating from the bathroom. Our room also had this horrible odor. It seemed to be coming from the sink drain. Running water in the sink did not improve the odor. In addition, it seemed that someone...More

Thank MarshaLuke
Response from Ana S, Director General at Petit Palace Puerta Del SolResponded 3 days ago

Dear MarshaLuke, Firstly, I want to thank you the time that you spend writing down your review of our hotel. They help us to improve ourselves. We are sorry that your stay wasn’t the way you expected and that the smell of the bathroom didn’t...More

Reviewed 22 March 2018

This hotel is very centrally located. It is right off Puerta del Sol and there is also a metro stop close by. If you are into clubbing, JOY is right down the block and is an easy stumble home in the early morning! Rooms were...More

Thank Kelly N
Response from Ana S, General Manager at Petit Palace Puerta Del SolResponded 4 weeks ago

Dear Kelly We would like to thank you for taking the time to send us your comment about your stay in our hotel. We are happy to know that we meet your expectations. Without doubt, our guest’s satisfaction is our objective. We regret if your...More

Reviewed 20 March 2018

I was concerned after the staff was initially unable to process our payment online. We had to call (Internationally) to get it sorted out. Even then the manager had to be called in to assist. Our stay was great. We were able to check in...More

Thank mhale12
Response from Ana S, General Manager at Petit Palace Puerta Del SolResponded 21 March 2018

Dear Mhale12, We would like to thank you for taking the time to send us your comment about your stay in our hotel. We are pleased to know that we meet your expectations and that you were especially satisfied with our location, facilities and Hotel...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Free High Speed Internet (WiFi)
Room Service
Hotel Amenities
Room Service
Dry Cleaning
Laundry Service
Concierge
Multilingual Staff
Breakfast Available
Room amenities
Air Conditioning
Minibar
Details
Price range
US$123 - US$321 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Accessible rooms
Details
Price range
US$123 - US$321 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Accessible rooms
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Traveller (308)
Room & Suite (343)
Dining (54)
Family and Play Areas (1)
Business Centre & Event Rooms (1)
Nearby
Centro
Expansive plazas, local and foreign crowds, street
performers, colorful lights, window shopping,
restaurant signs promising the best paella, ham, and
churros con chocolate- this is downtown Madrid, a
collection of plazas interconnected by a network of
side streets. Some of these side streets are wide
pedestrian shopping routes, and some are hidden, so
it's possible to duck in and out of the bustle as
...More
Questions & Answers
Ask a question
ladybug3212017
30 July 2017|
AnswerShow all 3 answers
Response from Luis Francisco C | Reviewed this property |
The bathroom doors are fully frosted. As well as the one surrounding wall to the bathroom. It's a bit of an odd feeling though. I'd still suggest staying at a higher end hotel. My experience wasn't all that satisfactory.
0
Votes
Lydia R
4 June 2016|
AnswerShow all 4 answers
Response from Leticia G | Property representative |
Dear all: Thank your for taking your time to share your opinion about Petit Palace Puerta del Sol. H R, in all of our rooms there are minibar and air conditioning since April and it depends of the weather but maybe till... More
0
Votes
Google Translation
Tejas_13
15 February 2016|
Answer
Response from Tejas_13 |
I've booked this hotel for family trip, but now worried because of your last two reviews about smell in family rooms and leaks in toilets
0
Votes
Room Tips
"Avoid a corner room--large column takes up a lot of space."
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"Try to get a floor higher up"
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"Ask for a higher floor less noise."
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"Best location"
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