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AC Palacio Del Retiro, Autograph Collection

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#95 of 447 Hotels in Madrid
Certificate of Excellence
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AC Palacio Del Retiro, Autograph Collection
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473 Reviews from our TripAdvisor Community

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Showing 401: English reviews
Dallas, Texas
Reviewed 8 October 2016

Stayed here during a recent business trip in Madrid. My breakdown is below... Pros: - Lovely property with modern rooms and nice public areas - Excellent customer service - Great breakfast (especially if it's included in your room rate) - Nice bar area - Perfect location! Short walk to restaurants, shops, bars, and the large park across the street -...

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Helpful?
Thank Sted
Directorpr, Director de Relaciones con Clientes at AC Palacio Del Retiro, Autograph Collection, responded to this review

Dear Sted, Thank you for sharing your experience at the AC Palacio Del Retiro, Autograph Collection through Trip Advisor. As a valued customer, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Our property is a very...

Old Fort, North Carolina
Reviewed 7 October 2016

They always made sure the cab driver knew where we wanted to go. Good location across from the Parque del Retiro and near the museums. Very nice spa with a sauna, showers and a hot tub. Breakfast was good, though a little expensive. Room was good-sized and clean. Bed was perfect firmness. Staff recommended Casa Lucio and got us a...

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Thank NCactuary
London
Reviewed 5 October 2016

Used to stay here regularly but a few years since last visited. Appreciated upgrade to one of the corner rooms (which we'd stayed in before). Huge room, excellent bedding, bathroom & accessories (toothbrush, shaving cream) etc but showing some sings of wear - a light bulb was broken in one of the bedside lamps & just kept getting put back...

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Thank BarristerLondon
Directorpr, Director de Relaciones con Clientes at AC Palacio Del Retiro, Autograph Collection, responded to this review

Dear BarristerLondon, Thank you for sharing your experience at the AC Palacio Del Retiro, Autograph Collection through Trip Advirsor. As a valued customer, we appreciate your feedback and are delighted to hear that you chose our hotel once again. With a spirit to serve, we take great pride in meeting your expectations after a few years. Your feedback is integral...

Saint Louis, Missouri
Reviewed 1 October 2016

The Palacio Del Retiro was a very nice surprise after a guided tour of Spain. We had two additional days in Madrid and luckily happened on this property. A few easy blocks to the Prado and across the street from the Parque del Buen Retiro (I think that is the official name). Both are great parts of Madrid and to...

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Thank JMKSTL
Directorpr, Director de Relaciones con Clientes at AC Palacio Del Retiro, Autograph Collection, responded to this review

Dear JMKSTL, Thank you for sharing your experience at the AC Palacio Del Retiro, Autograph Collection through Trip Advisor. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. We are sorry to hear that the bathroom doors were not entirely of your...

New Braunfels, Texas
Reviewed 30 September 2016 via mobile

This was my first visit to Madrid, and this hotel was part of what made it such a terrific trip. My room was large and well appointed, the staff was attentive and helpful, and the hotel quite charming. Although the food wasn't great and the price for the food not worth what I paid, the wait staff was spectacular! Elicia,...

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Thank jillmsharp
Directorpr, Director de Relaciones con Clientes at AC Palacio Del Retiro, Autograph Collection, responded to this review

Dear jillmsharp, Thank you for sharing your experience at the AC Palacio Del Retiro, Autograph Collection through the Guest Satisfaction Survey. As a valued customer, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. We are sorry...

atlanta
Reviewed 26 September 2016

We came back for a second visit before flying out. The hotel is in a great location by Retiro Park. yes, they charge for breakfast but it is good and the service and people are kind. We enjoyed it and only wish we had had more time this second visit. Note it's near the train station and rental car pick...

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1Thank stephenpugh
Directorpr, Director de Relaciones con Clientes at AC Palacio Del Retiro, Autograph Collection, responded to this review

Dear stephenpugh, I would like to thank you for having chosen AC Palacio del Retiro Autograph Collection Hotel twice during your stay in Madrid. It is a real pleasure for us to know you enjoyed your stay with us and that you liked our service and breakfast. We are looking forward to the pleasure of welcoming you back to the...

Reviewed 26 September 2016 via mobile

Fell in love with this amazing resort! Loved the architecture and style of our room and throughout... all of our needs were superbly met! Special recognition to Sergio at the front desk..and all the front desk staff for going above and beyond in your service! YOU made us fall in love with Spain and the people here! We WILL be...

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Thank Trish E
Directorpr, Director de Relaciones con Clientes at AC Palacio Del Retiro, Autograph Collection, responded to this review

Dear Trish E, I would like to thank you for having chosen AC Palacio del Retiro Autograph Collection Hotel and for having taken some of your valuable time to share your experiences with us. It is a real pleasure for us to know you enjoyed your stay with us and that Sergio and the rest of our Front Desk team...

Laguna Niguel, California
Reviewed 19 September 2016 via mobile

I recently visited the AC Palacio Del Retiro with my boyfriend. I contacted the hotel prior to our visit to help me make special arrangements for his birthday. The staff at the hotel helped me order a very special bottle of wine for his birthday and had it delivered to our beautiful luxury room prior to our arrival. They also...

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Thank KrisEquals
Directorpr, Director de Relaciones con Clientes at AC Palacio Del Retiro, Autograph Collection, responded to this review

Dear KrisEquals, I would like to thank you for having chosen AC Palacio del Retiro Autograph Collection Hotel in such a special occasion and for having taken some of your valuable time to share your experiences with us. It is a real pleasure for us to know you enjoyed your stay with us and that our staff was able to...

Pembroke Pines, Florida
Reviewed 17 September 2016

I stayed at the AC Palacio del Retiro for a couple of days (Sep 15 -Sep 17). The hotel is in a great location, across the street from El Parque del Retiro, where you can jog, walk or just sit and read a book and get away from the busy streets of Madrid. It is also within walking distance of...

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Thank Mmass
Directorpr, Director de Relaciones con Clientes at AC Palacio Del Retiro, Autograph Collection, responded to this review

Good morning Mmass, Thank you for sharing your experience at the AC Palacio Del Retiro, Autograph Collection through Trip Advisor. As a valued customer, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral...

California
Reviewed 15 September 2016

The hotel is located very well in the center of town next to beautiful parks. It is well furnished and the staff was very friendly. The area is close by museums and older buildings. A great stay and good experience.

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Staying in Paseo del Prado

Neighbourhood Profile
Paseo del Prado
The area around the elegant Paseo del Prado boulevard is much-visited by both locals and tourists. The world-famous Prado, the Reina Sofia, and the Thyssen-Bornemisza museums form a triangle of art and culture that spans this grand and beautiful avenue. On weekdays, the Prado Museum opens its doors for free after-work hours, drawing a diverse and excited queue of art lovers that wraps around the block. Palacio de Cibeles and Círculo de Bellas Artes cultural centers are other artsy hangouts to check out, with rooftop bars that provide impressive views of the city. While the Paseo del Prado and its roundabouts form a busy throughway in Madrid, a broad green pedestrian park in the middle is a calm and gorgeous place for a relaxing stroll. Just east of the museums, the Retiro Park is always a confluence of activity as families and friends of all ages take to the pretty paths and lawns to stretch their legs or to have a picnic.
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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Palatial home built in the beginning of the 20th century converted into a discreet 50 room luxury hotel. Unique building protected by National Heritage status where you can enjoy the pleasure of resting in one of the historic buildings of the centre of the city, located in front of the famous Retiro Park and close to the Paseo de Recoletos. It occupies the centre of the magical Art Triangle, Prado Museum, the Thyssen-Bornemisza Collection and Reina Sofia National Art Museum. Ideally located in the centre of the cultural, financial and business area. A full service business centre, counting with 5 meeting rooms of different sizes equipped with internet WIFI system makes of the AC Hotel Palacio del Retiro, Autograph Collection the ideal venue for holding meetings, conferences and celebrations. ... more   less 

Additional Information about AC Palacio Del Retiro, Autograph Collection

Address: Alfonso XII Street, 14, 28014 Madrid, Spain
Region: Spain > Community of Madrid > Madrid > Paseo del Prado
Price Range: RM1,049 - RM1,777 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — AC Palacio Del Retiro, Autograph Collection 5*
Number of rooms: 50
Reservation Options:
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Also Known As:
Ac Palacio Del Retiro, Autograph Collection Hotel Madrid
Ac Hotels Madrid
Ac Hotel Madrid
Hotel Style:
#7 Spa Hotel in Madrid
#44 Family Hotel in Madrid
#68 Luxury Hotel in Madrid
#81 Romantic Hotel in Madrid
#97 Business Hotel in Madrid
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Questions & Answers

Here's what travellers have asked, with answers from AC Palacio Del Retiro, Autograph Collection staff and other travellers.
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Questions? Get answers from AC Palacio Del Retiro, Autograph Collection staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Go for the upgrade view! It's worth it!”
 of 5 bubbles Kglachance, 21 Nov 2016 | Read review
“Ask for a room overlooking the park.”
 of 5 bubbles ToniH870, 13 Oct 2016 | Read review
“Our room was comfortable with a very nice bed. The bathroom is great.”
 of 5 bubbles MASHAwam, 19 Jul 2016 | Read review
“ask for an upgrade - they upgraded us automatically without asking”
 of 5 bubbles S7924DCdonnas, 8 Jul 2016 | Read review
“There are different rooms and sizes so if you don't like your room ask to change.”
 of 5 bubbles SharonD913, 21 Jun 2016 | Read review
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