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ICON Embassy by Petit Palace

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Calle Serrano 46 ​​(between C / Hermosilla, C / Ayala), 28001 Madrid Spain
COVID-19 update: See the added health and safety measures this property is taking.Read more
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US$197
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Traveller (54)
Room & Suite (52)
Dining (34)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
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What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 26/01/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from ICON Embassy by Petit Palace
Updated 26/01/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#43 of 483 hotels in Madrid
Location
Cleanliness
Service
Value
Travellers' Choice
The ICON Embassy is the only hotel in Serrano street, Madrid: a XIXth century building beautifully refurbished and one of the most distinguished boutique hotels in Madrid. This hotel in the Salamanca district is perfect for a shopping weekend in Madrid or a business trip with the best services: Wi-Fi and iPads, Jacuzzi, breakfasts...
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Property amenities
Parking
Free High Speed Internet (WiFi)
Bar / lounge
Bicycle rental
Bicycles available
Pets Allowed ( Dog / Pet Friendly )
Airport transportation
Business Centre with Internet Access
Wifi
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Snack bar
Car hire
Banquet room
Meeting rooms
Baggage storage
Concierge
Newspaper
Non-smoking hotel
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Soundproof rooms
Air conditioning
Private balcony
Room service
Safe
VIP room facilities
Minibar
Flatscreen TV
Room types
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Quiet
Languages Spoken
English, French, Spanish, Italian

Location

Full view
100Great for walkers
Grade: 100 out of 100
247Restaurantswithin 0.5 km
62Attractionswithin 0.5 km
324Reviews1Q+A6Room tips
Traveller rating
  • 238
  • 64
  • 12
  • 2
  • 8
Time of year
Traveller type
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  • English
Popular mentions
moises wrote a review Nov 2021
1 contribution
Normally I don’t write reviews on this platform but as the service that I received from all the staffs in this hotel I should. Everything was perfect. I was doing checkout early in the morning like 6 am and I was starving. The breakfast service only started at 8 am and no matter what Miguel (staff member) served us a small breakfast so we could leave the hotel satisfied. Congrats Miguel! I would like to congratulate the managers of this hotel for training his staff very well and making them help the customer no matter what.
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Date of stay: November 2021Trip type: Travelled with family
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Response from Felipe Morales, Owner at ICON Embassy by Petit Palace
Responded 6 days ago
Dear Tmoises1234, First of all we would like to thank you for sharing your experience at ICON Embassy Hotel with the TripAdvisor community. It is our pleasure to know that we fulfilled your expectations. We are very pleased to know that you enjoyed your stay at ICON Embassy Hotel. We truly appreciate your positive comments regarding our staff,I will congratulate them on your behalf. Our aim is to make our guests feel at home offering a comfortable stay along with the best service. We are very happy to know that we achieved our goal. Thank your for your trust, Looking forward to welcoming you again soon, Kind regards Felipe Morales Host - Hotel General Manager ICON EMBASSY Te.- +34 91 431 3060 felipe.morales@iconhotels.com
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SYLVIA E wrote a review Nov 2021
Worldwide1 contribution
Very bad service, dirty and dusty rooms, noisy, EXTREMELY hot (even with the heater turned “off”, bad bed and sheets … wouldnt stay there for free Staff VERY RUDE Good location but there are plenty other hotels around
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Date of stay: November 2021Trip type: Travelled as a couple
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Response from Felipe Morales, Owner at ICON Embassy by Petit Palace
Responded 1 week ago
Dear 468sylviae, First of all, I would like to thank you for your trust in our hotel as well as thank you for letting us know your comments, suggestions and impressions after your recent stay. Seeing your comments and evaluations about our services and specifically in the assistance by our staff, I apologize to see that they were not to your liking and satisfaction. Regarding our staff we provide them with constant training, but there are still some aspects that need to definitely improve, although we think they have the right attitude and so they will learn fast and become better professionals in no time. Every day we strive to offer an exceptional experience to our Guests and it is clear that we could not reach our goal in your stay. In reference to your comments about no A/C , please let me explain. The Hotel has a centralized air conditioning system where the options are cold air in spring-summer and heating in autumn-winter, allowing the system to standby situation where what continues to work, in addition to the other options, is air recirculation. Primary necessary and compulsory in all public establishments. The fact of not being able to meet your request for air conditioning is, as I mentioned, because the Hotel has a heating system, where through the existing thermostat in the rooms the client decides to stop or start the existing fan coil and regulate the temperature of the room where it will stop driving heat when it reaches the room temperature that is set on the thermostat by the Guest himself. We feel that due to the temperatures in the city of Madrid, during your stay, an average temperature of 16-17 degrees during the day, descending to minimum temperatures at night and early morning of 3-4 degrees, we have not been able to meet your request for provide air conditioning to the installation. I sincerely apologize for all these inconveniences. I regret that your experience with us has had such a negative result, never further from our goal which is none other than achieving an entirely positive result. Kind regards , Felipe Morales Host -Hotel General Manager ICON EMBASSY Tel.- +34 91 431 3060 felipe.morales@iconhotels.com
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Jose E wrote a review Nov 2021
1 contribution
Highly recommended hotel. I would like to highlight the outstanding customer service I received during my one-week stay, in particular from the front desk staff. This was beyond my expectations. Besides that, it’s location is very convenient. Rooms are clean and quite.
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Date of stay: November 2021
Location
Cleanliness
Service
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Response from Felipe Morales, Owner at ICON Embassy by Petit Palace
Responded 3 weeks ago
Dear N6929HTjosee, I would like to thank you for having chosen our Hotel for your stay in Madrid and for taking the time to review and recommend our hotel. I completely agree with you, the location is amazing, Salamanca neighborhood is typically a great place to go for quality, traditional Spanish restaurants, here you’ll also find modern eateries, gourmet places and restaurants serving different international cuisines and the most important Spanish and international designers and the best brands all have stores here so I am very happy to know you enjoyed your recent stay. It is great to know for us you appreciated our installations, services and our Ambassadors´s hospitality. Thank you for your great review. Looking forward to welcoming you back in a near future, Kind regards, Felipe Morales Host - Hotel General manager ICON EMBASSY Tel.- +34 91 431 3060 felipe.morales@iconhotels.com
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Paulina M wrote a review Sep 2021
Guatemala City, Guatemala5 contributions
Small rooms in great location. Good breakfast included with great gluten free bread. I wish there were more gluten free options. And more egg options in the buffet. I would love live music in afternoon drinks
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Review collected in partnership with this hotel
Date of stay: September 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
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Response from ISABEL LUNA, Guest Services / Front Office at ICON Embassy by Petit Palace
Responded 29 Sep 2021
Dear Paulina, Thank you very much for sharing your comments after your last stay. It is a pleasure to know that you have enjoyed our services such as our breakfast and our fabulous situation. Also, we thank you very much for the comments you have left us to improve our services. We hope to welcome you back anytime soon at ICON EMBASSY! Kind regards, Isabel Luna Experience Manager.
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abascalm85 wrote a review Sep 2021
Mexico City, Mexico1 contribution
Best hotel best location best price best quality I would return every time!! All the personal is very kind and warm, the room is perfect and the bath is big and comfortable !! The restaurant is delicious for breakfast
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Review collected in partnership with this hotel
Date of stay: September 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled as a couple
Helpful
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Response from ISABEL LUNA, Guest Services / Front Office at ICON Embassy by Petit Palace
Responded 29 Sep 2021
DeaR abascalm85 Thank you so much for such a wonderful rating about your stay with us, It is a pleasure to know that you have enjoyed our services such as our breakfast and our fabulous situation. Our main goal is to make our guests feel at home and we are delighted that this was the case. We appreciate your wonderful feedback and we hope to welcome you back anytime soon at ICON EMBASSY Best regards, Isabel Luna Experience Manager
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PRICE RANGE
US$129 - US$248 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
petit palace embassy madrid, petit palace embassy hotel madrid
LOCATION
SpainCommunity of MadridMadridGolden Mile (Milla de Oro) / Salamanca (District) / Recoletos / Barrio de Salamanca
NUMBER OF ROOMS
76
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Frequently Asked Questions about ICON Embassy by Petit Palace
Which popular attractions are close to ICON Embassy by Petit Palace?
Nearby attractions include Museo Arqueologico Nacional (0.4 km), Mercado De La Paz (0.2 km), and WELKHOMEclub (0.4 km).
What are some of the property amenities at ICON Embassy by Petit Palace?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at ICON Embassy by Petit Palace?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at ICON Embassy by Petit Palace?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at ICON Embassy by Petit Palace?
Yes, parking is available to guests.
What are some restaurants close to ICON Embassy by Petit Palace?
Conveniently located restaurants include Yakiniku Rikyu, Restaurante Etimo by Begona Fraire, and Ramon Freixa Madrid.
Does ICON Embassy by Petit Palace have airport transportation?
Yes, ICON Embassy by Petit Palace offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at ICON Embassy by Petit Palace?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at ICON Embassy by Petit Palace?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does ICON Embassy by Petit Palace offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at ICON Embassy by Petit Palace?
The staff speaks multiple languages, including English, Spanish, French, and Italian.