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TOTEM Madrid

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TOTEM Madrid
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98 Reviews from our TripAdvisor Community

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Showing 47: English reviews
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Birmingham, United Kingdom
Reviewed 1 week ago via mobile

Stayed 6 nights whilst attending a business fair. Staff fantastic, concierge, front desk, bar, restaurant and maids all happy to be serving you and with a smile. Beds and pillows best I have ever had in any hotel during my many European trips. Centrally placed in up market area of Madrid. First visit but will not be my last...

1Thank Tony W
Staffordshire, UK
Reviewed 2 weeks ago

We stayed here for 2nts as part of a group. Our room was on the second floor overlooking the hotel entrance. We experienced no street noise whatsoever & the heavy curtains provide complete black out from any morning light. The room was very modern & housekeeping did a great job & one morning our room was cleaned while we were...

1Thank TrinaUK
Paris, France
Reviewed 4 weeks ago via mobile

We stayed for two nights in this newish boutique hotel in the chic Salamanca district of Madrid, north of the Retiro park. The design was great and our room was decorated tastefully with high quality fittings, a large and comfortable bed and well-insulated windows, although the streets around here are very quiet at night. The staff were discreet and attentive...

2Thank luxingzhe
Reviewed 20 February 2017

Its an excellent small quality hotel, clean, good service, good wifi, good location. Small care four supermarket is 40 m away from the hotel. A lot of shops and cafe's around the hotel, close to the city center. Its a brand new hotel.

1Thank juliuscr2016
Reviewed 18 February 2017 via mobile

Located in the nicer part of Madrid where shopping is more upmarket . Very quiet as we ask for room facing courtyard . Popular bar and restaurant at the lobby level . Front desk staffs are friendly and efficient . Housekeeping besides daily cleaning provide evening turn down service . Room is small and so is the bathroom area ....

Thank Happy258
TotemHotel, Director General at TOTEM Madrid, responded to this review

Dear Happy258, Thank you for sharing your experience lived at Tótem Madrid, we are very glad you enjoyed the central location of the Salamanca district, our service and facilities. We will keep your comments well noted, so we can improve for your next stay with us. Warm regards. Manuel Andreu, Hotel Manager.

Manchester, United Kingdom
Reviewed 13 February 2017

Lots of good reasons to choose the Totem for your stay in Madrid.All the staff we met were helpful and friendly,that includes receptionists ,porters, bar and restaurant waiters. We had a Deluxe Exterior room (204) that looked out onto Calle de Lagasca. We did get some early morning street noise but nothing too intrusive.The room had a clean, minimalist look...

1Thank Hens57
Godalming, United Kingdom
Reviewed 3 February 2017

We really enjoyed staying at The Totem Hotel, the rooms are small but they are stylish with wonderfully comfortable beds and beautiful linen and have windows overlooking the beautiful street it resides. The bar staff are friendly and helpful and the reception staff are welcoming and help you with any requests. The housekeeping is impeccable, the rooms clean and fresh...

1Thank Sharon W
HotelTotem, Director General at TOTEM Madrid, responded to this review

Dear Sharon W, We would like to thank you for sharing your feedback about TÓTEM with us. It is always pleasant to receive praise about the services we provide and about our staff members. Indeed, the hotel is perfectly located, surrounded by fashion boutiques and just a step away from the most famous sightseeing points of Madrid like the Prado...

Reviewed 30 January 2017 via mobile

This is a fantastic find in Madrid! Super clean, gorgeous interiors and an attentive staff. The room was a bit on the smaller side but that didn't matter so much. Good price and situated near Madrid's high fashion shopping streets. The only negative is that the breakfast which was included was quite small, we could only choose one dish. Otherwise...

1Thank Jennblue82
HotelTotem, Director General at TOTEM Madrid, responded to this review

Dear Jennblue82, It is a pleasure to know you were satisfied with your stay at TÓTEM. We aim to fulfill all of our guests’ needs and to make their stay the most pleasant possible. In regards to our breakfast offer, our restaurant provides with three types of breakfast at three different prices, which include a hot and a cold beverage,...

New York City, New York
Reviewed 30 January 2017

We booked the Totem hotel because of the aesthetics. It does look very nice and you cannot really fault the location in a very beautiful, hip and trendy neighborhood. The room was also very nicely appointed, although I wish the lighting was a bit less moody and a bit more work-friendly. But the main problem was the floor insulation. I...

3Thank emre u
Reviewed 26 January 2017 via mobile

Went without knowing too much about this hotel and I was surprised by the atmosphere and the very welcoming and efficient staff. Very proactive and sensitive to the clients request. Very well situated and next to big names. Pricing is very affordable and I would recommend it. One single issue is the heating as you cannot control your room's temperature.

1Thank E Z
HotelTotem, Director General at TOTEM Madrid, responded to this review

Dear E Z, It is a real pleasure to read your kind words about the hotel and our team. Indeed, we always seek to provide the best and the fastest service to our guests in order to fulfill their needs at any time. We apologize for the inconvenience caused by the room’s temperature. The hotel has been provided with brand...

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Staying in Barrio de Salamanca

Neighbourhood Profile
Barrio de Salamanca
Broad, tree-lined avenues with pretty streetlights frame the neighbourhood of Barrio Salamanca. With beautiful condominium buildings that make up most blocks in this area, this part of town is refined and quiet. It is also host to a few of the city's large shopping avenues, including Calle Serrano and Calle Jose Ortega y Gasset. A walk down these streets will reveal upscale chains, small boutiques, and plenty of opportunities for shopping or checking out the stylish displays. The locals here are polished and fashionable, the atmosphere is leisurely, and the lush Retiro Park on the southern border is yet another opportunity to enjoy the outdoors. A stroll through Barrio Salamanca is all about admiring the beautiful architecture, window-shopping, and people-watching in this upper-crust corner of Madrid.
Explore this neighbourhood


  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Room Service
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Room Service
  • Airport Transportation
  • Meeting Rooms
Official Description (provided by the hotel)
A new luxury Lifestyle-Boutique hotel in Madrid Center just arrived. Elegant and contemporary, TOTEM MADRID is located on a beautifully restored heritage building placed on the corner between Hermosilla and Lagasca Streets, connecting you to the best of Barrio de Salamanca, the most upscale district and the luxury fashion hub of Madrid. A charming twenty minute walk or quick subway ride to the city center and Triangle of Art Museums. 4 stars Hotel, urbane and distinctive with luxurious and smooth finishes, all in TOTEM MADRID exudes sophistication combined with a modern and Cosmopolitan style creating a fresh environment, the perfect place for a business or a leisure stay in the capital city. ... more   less 

Additional Information about TOTEM Madrid

Address: Calle Hermosilla 23, 28001 Madrid, Spain (Formerly Hotel Hermosilla)
Region: Spain > Community of Madrid > Madrid > Barrio de Salamanca
Price Range: RM631 - RM1,271 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — TOTEM Madrid 4*
Number of rooms: 64
Reservation Options:
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Also Known As:
Hesperia Hermosilla Madrid
Hesperia Hermosilla Hotel Madrid
Hotel Style:
#66 Business Hotel in Madrid
#99 Luxury Hotel in Madrid
#153 Romantic Hotel in Madrid
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Questions & Answers

Here's what travellers have asked, with answers from TOTEM Madrid staff and other travellers.
6 questions
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1 month ago
London, United Kingdom

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Questions? Get answers from TOTEM Madrid staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“choose the rooms facing the streets.”
 of 5 bubbles juliuscr2016, 19 Feb 2017 | Read review
“Attic room is the only option with the tub and functional A/C”
 of 5 bubbles Topert, 6 Jan 2017 | Read review
“If you are on the front of the hotel and you need your windows open all night its a bit noisy but its okay. The area is quiet.”
 of 5 bubbles ianmK4105AW, 18 Nov 2016 | Read review
“Our room was exterior but windows were really good, no noise came into the room.”
  • Sitting area and small table.
  • View from our room on 4th floor.
  • Fantastic bed and pillows.
 of 5 bubbles TravelingMx, 14 Nov 2016 | Read review
“Ask/ pay for a room with a street facing window.”
 of 5 bubbles BornVivant, 3 Nov 2016 | Read review
5 of 5