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Silken Puerta America

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#93 of 447 Hotels in Madrid
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2,266 Reviews from our TripAdvisor Community

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Showing 855: English reviews
Bristol, United Kingdom
Reviewed yesterday NEWvia mobile

Spent a long weekend friday to Monday in this lovely hotel, a taxi from the Airport cost 30 euro but the hotel will send a shuttle for you there and back if you arrange this, they will also store luggage if you have a late flight! Well this Hotel was everything i expected, as all floors have a different theme...

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Helpful?
Thank NikkiJS76
munich
Reviewed 3 days ago NEWvia mobile

Unless you absolutely need to be right in that anonymous bleak neighborhood, there is no reason to stay there. It's far from everything, right on a busy highway. You cannot even explore the different floors, designed by contemporary architects "to preserve the tranqulity of our guests". I assume the trucks and the buses passing under your window guarantee the much...

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Helpful?
Thank arciboldi
Valeria K, Director de Relaciones Públicas at Silken Puerta America, responded to this review

Dear arciboldi, Thank you very much for sharing your feedback on Tripadvisor. One of the most popular activities for our guests is visiting the different designs and floors, only external visitors are restricted for security and for the tranquility of our guests. If you want to explore the Silken Puerta América, you should stay with us, we are sure you...

London, United Kingdom
Reviewed 6 days ago NEW

We chose this hotel quite by chance as we were meeting friends staying in this area. Wow what a treat; a unique design experience, great service, professional but friendly, a quick response on any problems (the battery died in our room safe so we couldn't open it - quickly sorted) shuttle bus to and from the airport, 5 minute walk...

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Helpful?
Thank Jan130
Valeria K, Director de Relaciones Públicas at Silken Puerta America, responded to this review

Dear Jan130, Thank you very much for choosing our hotel Silken Puerta América and for sharing your comments on Tripadvisor. We are thrilled to hear that you lived a unique experience with us, it is great to hear that you enjoyed your stay as much as you did! We hope to have the chance to welcoming you back in the...

Stafford, United Kingdom
Reviewed 1 week ago

We had a one night stay in Madrid and couldn't have asked for a better base. Great rooms overlooking the city with all kinds of gadgets to open windows and blinds etc. We arrived back late and enjoyed the club on the rooftop, then woke to a fantastic breakfast with everything you could possibly want to eat. to top it...

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Helpful?
Thank I475EMadrians
Valeria K, Director de Relaciones Públicas at Silken Puerta America, responded to this review

Dear I475EMadrians, Thank you very much for choosing us and for posting your comments on Tripadvisor. We are delighted to know that your experience at the Silken Puerta América has lived up to your expectations. We hope to have the chance to welcoming you back in a future occasion, maybe for a longer stay! Kind regards, Valeria Knop PR &...

Reviewed 1 week ago via mobile

This is the second time I came to this wonderful place. It's close to the airport and this is the reason I stay in the night before traveling. Every floor of this hotel is designed by an artist. Which make it a place to visit. The restaurant is amazing and the fares are reachable with 100€/night.

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Helpful?
Thank dehmya
Valeria K, Director de Relaciones Públicas at Silken Puerta America, responded to this review

Dear dehmya, Thank you very much for choosing us again during your stay at Madrid! We are delighted to know that this is your second stay with us, and we are glad to hear that you enjoyed the experience. Thank you very much for taking the time to share your comments on Tripadvisor, and we look forward to welcoming you...

Arvada, Colorado
Reviewed 2 weeks ago

The Silken Puerta America is the most unique hotel my family and I have ever visited. As so many others report, each floor has been uniquely designed and architected using different themes, colors and materials. We stayed on the 8th floor and it felt like being in an all-white futuristic space ship complete with rounded corners everywhere, organic shapes and...

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Helpful?
Thank JStretchCO
Valeria K, Director de Relaciones Públicas at Silken Puerta America, responded to this review

Dear JStretchCO, Thank you very much for choosing us and for taking the time to post your impressions about our hotel Silken Puerta América. We are glad to know that you and your family enjoyed the experience with us! We look forward to welcoming you back in a future occasion for a romantic getaway! Kind regards, Valeria Knop PR &...

Kempton Park, South Africa
Reviewed 3 weeks ago

Creativity at its best, every floor has its own theme, look and special features, the lift are transparent and allows magnificent view as you rise, the floor is welcoming as you step out of the lift. Stayed on the 8th floor...Great service from the staff, clean. The only disappointment was the airport shuttle that did not arrive for more than...

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Helpful?
Thank GarySib
Valeria K, Director de Relaciones Públicas at Silken Puerta America, responded to this review

Dear GarySib, Thank you very much for choosing as and for sharing your feedback on Tripadvisor. We are glad to know that you enjoyed your stay at the Silken Puerta América Thank you very much again for your time and trust and we look forward to welcoming you back soon! Kind regards, Valeria Knop PR & Guest Relations Manager

Europe
Reviewed 3 weeks ago

The design of the hotel is what is so great about it. Every floor is different and worth your attention! And lighting is configured in a way that makes it perfect for photography! Every singe detail is a piece of great design.

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Helpful?
Thank Natari
Valeria K, Director de Relaciones Públicas at Silken Puerta America, responded to this review

Dear Natari, Thank you very much for choosing our hotel, and for taking the time to leave your comments on Tripadvisor. We are glad to know that you enjoyed your stay at the Silken Puerta América, and that you have very well appreciated our design and concept. We truly value your feedback and look forward to welcoming you back to...

Worthing
Reviewed 3 weeks ago

Initially we booked a free pick up from the airport to the hotel. However, There was a misunderstanding and though we waited at T1 or T2 they were to T4. However we found a bus to the city and walked. So suggest to other travellers who make use of this service to make sure of where to get the pick...

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Helpful?
Thank Geoffrey O
Valeria K, Director de Relaciones Públicas at Silken Puerta America, responded to this review

Dear Geoffrey O, Thank you for taking the time to leave your comments on Tripadvisor. We are thrilled to know that you have enjoyed your experience at the Silken Puerta América!! Thank you for your time and we look forward to welcoming you back in the nearest future Kind regards, Valeria Knop PR & Guest Relations Manager

Yorkshire
Reviewed 4 weeks ago

Not much to say about this hotel but we did feel it was a matter of style over substance and the only 5* thing about it were the prices at the bar!. Good for one of two nights stay possibly but no longer. Staff friendly but didn't find service up to a 5* standard. Free WIFI the slowest we've ever...

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Helpful?
Thank TheCherriesonholiday
Valeria K, Director de Relaciones Públicas at Silken Puerta America, responded to this review

Dear TheCherriesonholiday, Thank you very much for choosing our hotel, and for taking the time to leave your comments on Tripadvisor. We will take them into account all your suggestions, since your comments help us to improve our service. Thank you very much again for your time, and we hope to have in a near future, the opportunity to change...

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities

Additional Information about Silken Puerta America

Address: Avenida America 41, 28002 Madrid, Spain
Region: Spain > Community of Madrid > Madrid
Price Range: RM422 - RM768 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Silken Puerta America 5*
Number of rooms: 342
Reservation Options:
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Also Known As:
Silken Puerta America Madrid
Hotel Style:
#49 Business Hotel in Madrid
#68 Luxury Hotel in Madrid
#77 Romantic Hotel in Madrid
#133 Family Hotel in Madrid
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Questions & Answers

Here's what travellers have asked, with answers from Silken Puerta America staff and other travellers.
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Questions? Get answers from Silken Puerta America staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“8th floor facing the street...great views and the white colour makes it super clean!”
 of 5 bubbles GarySib, 16 Nov 2016 | Read review
“Every floor is unique.”
 of 5 bubbles Natari, 16 Nov 2016 | Read review
“make sure all parties agree to the right floor”
 of 5 bubbles liludai, 11 Nov 2016 | Read review
“each floor is different - choose room at checkin”
 of 5 bubbles LizzieS764, 13 Oct 2016 | Read review
“try all diferente floors but i love the ron arad floor.”
 of 5 bubbles vazr2016, 7 Oct 2016 | Read review
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