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Hotel Puerta America

2,824 reviews
#118 of 443 Hotels in Madrid
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Traveller (2018)
Room & Suite (924)
Dining (115)
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Overview
  • Excellent49%
  • Very good34%
  • Average11%
  • Poor4%
  • Terrible2%
Travellers talk about
“silken puerta”(33 reviews)
“round bed”(23 reviews)
“zaha hadid”(22 reviews)
Free Wifi
Breakfast Buffet
Non-Smoking Hotel
Restaurant
Airport Transportation
Room Service
Suites
5.0 Star Hotel
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Rooms
4 Mar5 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (2,824)Write a Review
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All reviewssilken puertaround bedzaha hadidspace ageron aradinteresting hotelfamous architectsdesigned differentlyjean nouvelwooden bathtop floordesigner hotelcity centresteam roomgreat designroom servicestar hotel
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11 - 15 of 1,016 reviews
Reviewed 6 December 2017 via mobile

This hotel is very stylish - interesting decor. However, that comes at a price. Bad bed and really scratchy bedsheets. I don't normally care so much about bed sheets but these were really awful. Lights in the room are weird. On the good side there...More

Thank mfn123
Response from Vanessa A, Executive Assistant at Hotel Puerta AmericaResponded 15 December 2017

Dear mfn123, Thank you very much for having taken the time to share your hotel experience with us and we are very sorry to hear that we were not able to meet your expectations, please allow me to express my sincerest apologies. Be sure that...More

Reviewed 22 November 2017

I visited two years ago and was blown away by the different designs on each floor, although I did find it a little impractical. This time round the novelty had worn off a little and the rooms seemed more tired. There were quite a few...More

Thank RM_Thornbury
Response from Vanessa A, Executive Assistant at Hotel Puerta AmericaResponded 28 November 2017

Dear RM_Thornbury, Thank you very much for choosing us a second time and for sharing your feedback on. We are glad to know that you enjoyed the overall experience at the Puerta America Hotel, we have read your impressions regarding our mintenance and we will...More

Reviewed 16 November 2017 via mobile

The hotel room architecture is very good, I stayed in the second floor and the hotel service is outstanding.. people who work in his hotel are extremely helpful and take their jobs serious in taking care of the guests. (BEST thing in this hotel is...More

Thank Hamouda-My
Response from Vanessa A, Executive Assistant at Hotel Puerta AmericaResponded 17 November 2017

Dear Hamouda-My, Thank you so much for having taken the time to review our hotel. We are very happy to hear that you had a comfortable and enjoyable stay on the second floor designed by Norman Foster. We very much appreciate your comments regarding our...More

Reviewed 11 November 2017 via mobile

I like any establishment that tries that little bit harder to create something new and different. Every floor of this hotel has been designed by a different architect to look distinctive and unique. I loved it.More

1  Thank CasparBB
Response from Vanessa A, Executive Assistant at Hotel Puerta AmericaResponded 17 November 2017

Dear CasparBB, You are right. The Puerta America Hotel is a space that invites people to dream a never been attempted before project that has brought together nineteen of the top architecture and design studios in the world from thirteen different countries. Originality, luxury, innovation...More

Reviewed 10 November 2017

Each floor of the Hotel is designed by a different architecture, so there are a lot of choices. I've stayed in 2 different rooms during my stay. The second room as at the first floor from Zaha Hadid. The room was definitely different in terms...More

Thank Luis C
Response from Vanessa A, Executive Assistant at Hotel Puerta AmericaResponded 17 November 2017

Dear Luis C, Thank you very much for having taken the time to share your hotel experience. I am very sad to read that you met so many inconveniences during your stay from the design of Zaha Hadid's room to the behavior of our front...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Fitness Centre with Gym / Workout Room
Room Service
Restaurant
Free High Speed Internet ( WiFi )
Bar/Lounge
Hotel Amenities
Business Centre with Internet Access
Room Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Shuttle Bus Service
Room amenities
Minibar
Things to do
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Details
Price range
US$106 - US$252 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#49 Business Hotel in Madrid
#76 Romantic Hotel in Madrid
#84 Luxury Hotel in Madrid
Room types
Non-Smoking Rooms, Suites, Family Rooms
Details
Price range
US$106 - US$252 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#49 Business Hotel in Madrid
#76 Romantic Hotel in Madrid
#84 Luxury Hotel in Madrid
Room types
Non-Smoking Rooms, Suites, Family Rooms
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Traveller (2018)
Room & Suite (924)
Dining (115)
Pool & Beach (8)
Family and Play Areas (4)
Business Centre & Event Rooms (1)
Questions & Answers
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Amanda A
13 February 2018|
AnswerShow all 2 answers
Response from Vanessa A | Property representative |
Dear Amanda, You are right, we are not longer part of any group. Please accept our apologies for the issue about the mail data, we are doing our best to solve it. You can contact us directly by telephone 0034 91 744 54 00... More
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Amanda A
13 February 2018|
AnswerShow all 4 answers
Response from BurakHSoylemez | Reviewed this property |
Good morning Amanda; please note their phone number is; +34 917 445 400 have a great holiday and have fun best regards, Burak
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Room Tips
"There is so much variety in the design of each floor. It is worth taking the time to select the floor you..."
Read review
"Pre Book the Zaha Hadid Room way in advance....."
Read review
"Each floor has different room concept; select one which suits your taste."
Read review
"follow your instincts!"
Read review
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