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Silken Puerta America

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#102 of 444 Hotels in Madrid
Certificate of Excellence
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Silken Puerta America
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2,551 Reviews from our TripAdvisor Community

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Showing 938: English reviews
Girona, Spain
Reviewed 10 March 2017

Each floor of the hotel is dedicated to a theme or artist, I stayed on the 11th floor dedicated to the designer Javier Mariscal. 5 star hotel with good service and very correct room. Difficult to use home automation and in some rooms my colleagues did not work.

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Helpful?
Thank agusticassa
Valeria K, Director de Relaciones Públicas at Silken Puerta America, responded to this review

Dear agusticassa, Thank you very much for staying at the Silken Puerta América during your visit to Madrid. We are delighted for getting your best rating, we hope to have the chance to welcoming you back in the nearest future, so you can experience a new design... Best regards, Valeria Knop PR & Guest Relations Manager

Reviewed 8 March 2017 via mobile

Nice architecture, I stayed in 3rd floor from David Chipperfield. Black floor, a little bit too dark for my taste, large room and well equipped bath. As other statements already noted, architecture cannot compensate missing features like hairdryer or make-up up mirror. Service was ok, breakfast buffet with large variety of dishes. Room service serving dinner in the evening was...

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Helpful?
Thank Sts s
Valeria K, Director de Relaciones Públicas at Silken Puerta America, responded to this review

Dear Sts s, Thank you very much for taking the time to share your review with other users on Tripadvisor. We are delighted to read that you enjoyed the overall experience at the Silken Puerta América, nevertheless, we regret to know that there has been a misunderstanding with your breakfast service, please, accept our most sincere apologies. We look forward...

Antibes, France
Reviewed 26 February 2017

Stayed more than 5 times in that Hotel on business. No better relaxation after an intense buisness day. You select the room/design/architect (and hence floor) at check in. Zaha Hadid's white room as are my favorite, but Ron Arad, Marc Newson or Isozaki and many more are pretty cool. Overall design of public spaces as well cool. Excellent service and...

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Helpful?
Thank Wolfram222
Valeria K, Director de Relaciones Públicas at Silken Puerta America, responded to this review

Dear Wolfram222 Thank you very much for your trust and loyalty and for taking the time to share your recommendation on Tripadvisor. We very much hope to have the opportunity to welcome you back soon! Kind regards, Valeria Knop PR & Guest Relations Manager

Madrid, Spain
Reviewed 25 February 2017

stayed twice in this hotel and both times all was excelent. it`s located a little dar from the city center but that also make price a little cheaper. every floor has its own design which makes choosing a room more interesting. north part also has spectacular views to mountains and Cuatro Torres skyscrapers

Review collected in partnership with this hotel
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Helpful?
Thank L1467FRivanp
Valeria K, Director de Relaciones Públicas at Silken Puerta America, responded to this review

Dear L1467FRivanp, Thank you very much for choosing our hotel, and for taking the time to leave your comments on Tripadvisor. We are glad to know that you enjoyed your stay at the Silken Puerta América, and that you have very well appreciated our design and concept. We truly value your feedback and look forward to welcoming you back to...

Dublin
Reviewed 24 February 2017

I stayed at this hotel during a business trip in February. From the airport it takes about 10 to 15 minutes by cab at a flat 30 Euros. The hotel is more of an art deco hotel and the entrance is a bit unusual and you get to choose the décor of your room/floor at check in. I chose a...

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1Thank IAM88
Valeria K, Director de Relaciones Públicas at Silken Puerta America, responded to this review

Dear IAM88, Thank you for taking the time to leave your comments on Tripadvisor. We are thrilled to know that you have enjoyed your experience at the Silken Puerta América. Thank you for your time and we look forward to welcoming you back in the nearest future Kind regards, Valeria Knop PR & Guest Relations Manager

Birmingham, United Kingdom
Reviewed 24 February 2017 via mobile

The friendliness of the staff was amazing, they were happy to help with all of our questions. The hotel is situated close the the underground so to move around the city was easy. Some fab local restaurants situated behind the hotel for breakfast and dinner. The room was very clean and extremely modern, my partner and I had a great...

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Helpful?
Thank _lisa_pearce52
Valeria K, Director de Relaciones Públicas at Silken Puerta America, responded to this review

Dear _lisa_pearce52, Thank you for choosing us and for taking the time to leave your comments on Tripadvisor. We are thrilled to know that you have enjoyed your experience at the Silken Puerta América. Thank you for your time and we look forward to welcoming you back in the nearest future. Kind regards, Valeria Knop PR & Guest Relations Manager

Reviewed 23 February 2017 via mobile

We selected this hotel for its uniqueness and modernness. We requested the suite on the white floor (different color floors) and got it. My fiancé had an orchid and fresh fruit delivered to the room on arrival and the hotel Provided water and chocolates too. The staff was attentive and our room was very clean. At times it felt like...

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Helpful?
Thank J t
Valeria K, Director de Relaciones Públicas at Silken Puerta America, responded to this review

Dear J t, Thank you very much for choosing us for our uniqueness, and for taking the time to post your review on Tripadvisor! We are delighted to know that you enjoyed the whole experience at the Silken Puerta América. We look forward to welcoming you back on many future occasions. Kind regards, Valeria Knop PR & Guest Relations Manager

Chepstow, United Kingdom
Reviewed 21 February 2017 via mobile

The Silken is a modern looking inside and outside. Staff are friendly across the team. The rooms are large clean and again have that science mode touch in that you have to push buttons to open curtains etc. The location is just outside the city centre so a taxi is required but there are good local restaurants within a 1k...

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Helpful?
Thank KEJA58
Valeria K, Director de Relaciones Públicas at Silken Puerta America, responded to this review

Dear KEJA58, Thank you for taking the time to leave your comments on Tripadvisor. We are delighted to know that you have enjoyed your experience at the Silken Puerta América. Thank you for your time and we look forward to welcoming you back in the nearest future Kind regards, Valeria Knop PR & Guest Relations Manager

Lausanne, Switzerland
Reviewed 21 February 2017

If you like architecture and interior design. This hotel is made for you. A special tribute for Zaha Hadid rooms. In love. Every level is designed by an other architect. Some of the greatest architects.

Review collected in partnership with this hotel
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Thank julienhenzelin
Valeria K, Director de Relaciones Públicas at Silken Puerta America, responded to this review

Dear julienhenzelin, We are glad to know that your stay at the Silken Puerta América has lived up to your expectations, we work to provide our guest a memorable experience and we are delighted to know that in this occasion we have succeeded. We would like to thank you very much for sharing your feedback and we hope to have...

Vechta, Germany
Reviewed 20 February 2017

Nice hotel, loaction ok but not in city center, taxi needed to enter center of Madrid. Quite loud with windows open as located close to a main road. Else nice as rooms are different to "average". Service fine, beds quite firm.

Review collected in partnership with this hotel
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Thank 235birgitr
Valeria K, Director de Relaciones Públicas at Silken Puerta America, responded to this review

Dear 235birgitr, Thank you very much for choosing the Silken Puerta América and for taking the time to post your review on Tripadvisor. We are glad to know that you enjoyed the overall experience and we will take into account your comments regarding the soundproofing. Thank you for your time and we look forward to welcoming you back soon. Kind...

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities

Additional Information about Silken Puerta America

Address: Avenida America 41, 28002 Madrid, Spain
Region: Spain > Community of Madrid > Madrid
Price Range: RM458 - RM1,630 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Silken Puerta America 5*
Number of rooms: 342
Reservation Options:
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Also Known As:
Silken Puerta America Madrid
Hotel Style:
#49 Business Hotel in Madrid
#74 Luxury Hotel in Madrid
#76 Romantic Hotel in Madrid
#133 Family Hotel in Madrid
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Questions & Answers

Here's what travellers have asked, with answers from Silken Puerta America staff and other travellers.
33 questions
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Questions? Get answers from Silken Puerta America staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Don't go above 2nd floor if your not good with heights”
smolloy2015, 13 Apr 2017 | Read review
“Read the instructions for the electric window blinds!”
FrequentFlyerDublin, 13 Mar 2017 | Read review
“the black rooms with the beautiful bathroom”
yagalJess, 10 Mar 2017 | Read review
“take your time and slect the best room at checkin on reception's Ipads”
Wolfram222, 26 Feb 2017 | Read review
“Take your time and study the pictures on check in for décor. The higher floors as well as the back of the hotel for less noise.”
IAM88, 24 Feb 2017 | Read review
5 of 5