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Hilton Madrid Airport

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#74 of 445 Hotels in Madrid
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Hilton Madrid Airport
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2,746 Reviews from our TripAdvisor Community

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Showing 1,988: English reviews
Miami Beach, Florida
Reviewed 23 May 2015

We stayed at this hotel for 2 nights in May. As Hilton Honors Diamond members, it’s the only Hilton in Madrid, so this hotel is the only option. That being said, it was the perfect choice. It was great arriving at the airport – and then being at the hotel in less than 30 minutes (15 of which was waiting...

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Helpful?
1Thank travelguyfromflorida
HiltonMadridAirport, Public Relations Manager at Hilton Madrid Airport, responded to this review

Dear Guest, I would thank you very much for taking the time and leaving your positive feedback with us. We truly appreciate your opinion as this allows us to continually develop and improve our guests´ experience through our service. We are delighted to see that our team has succeded in providing you an excellent service. Again thank you very much...

Sydney, Australia
Reviewed 23 May 2015

A terrible experience here recently. Incorrect room; credit card credited, recharged and credited multiple times. Very rude staff. A room service steak ordered well-done, arriving medium. Cold scrambled eggs. Expensive WiFi. No reply to an email complaining about overall experience. Never again.

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5Thank ScottyInSyd
HiltonMadridAirport, Public Relations Manager at Hilton Madrid Airport, responded to this review

Dear Guest, Thank you very much for taking the time to share your valuable feedback with us. I truly appreciate your opinion. Only with our guests' comments we can constantly improve and grow. On the behalf of all Hilton Madrid, I am truly sorry to hear that this time we have not met your expectations and fell short of fulfilling...

San Juan, Puerto Rico
Reviewed 23 May 2015

I would rate the place at very good minus because of the silly practice of providing free wifi in the common areas but charging an exorbitant price for wifi in the rooms. This is my tenth day in Spain and this is the only hotel that did not provide free wifi in the rooms. The hotel is close to the...

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Helpful?
Thank Jarb46
HiltonMadridAirport, Public Relations Manager at Hilton Madrid Airport, responded to this review

Dear Guest, I would like to offer my gratitude for taking the time to share your valuable feedback with us. Your opinion is important to us to always improve and grow. Our team is always available to provide excellent service and we can see that we have met your expectations, thanks to your positive feedback. On the other hand, we...

Mary Esther, Florida
Reviewed 22 May 2015

This is a newly redecorated hotel and is beautiful. The staff is great and very helpful. Food was quite good. When the airport shuttle was full, they send us in a taxi (prepaid). Just sorry we didn't have time to enjoy the pool and amenties!

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank 777Toni
HiltonMadridAirport, Public Relations Manager at Hilton Madrid Airport, responded to this review

Dear Guest, I would like to thank you very much for taking the time and leaving such a positive feedback with us. Only with our guests' comments we can always improve and continously growth. Our team is always available to provide excellent service and we can see that you have enjoyed your stay and the design of the hotel too....

st. louis, missouri
Reviewed 21 May 2015

Stayed three nights in May 2015. Picked this location to use some points, however, it was a good choice I felt. It is close to the green line metro station so going anywhere in the city was essentially 2 euros each way. Metro was clean and people were not at all threatening. Hear a lot about pickpockets but our line...

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Helpful?
Thank janvern
HiltonMadridAirport, Public Relations Manager at Hilton Madrid Airport, responded to this review

Dear Guest, Thank you very much for taking the time to share your valuable feedback with us. We truly appreciate your opinion as this allows us to continually develop and improve our guests´ experience through our service. Our team are always available to provide excellent service and we can see that we have met your expectations, thanks to your positive...

wrexham, United Kingdom
Reviewed 20 May 2015

Hotel is on the outskirts of Madrid but there is a shuttle service to the airport which is very efficient. There is also a shuttle several times a day to the city centre. On Saturday the management provided a larger bus as more people than normal wished to use the service. Hotel was exceptionally clean and the staff were friendly....

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Helpful?
Thank Ian C
HiltonMadridAirport, Public Relations Manager at Hilton Madrid Airport, responded to this review

Dear Guest, Thank you for taking the time and leaving a valuable feedback. We are delighted to see that our team has provided you the excellent service for your stay. Moreover, it gives us a real pleasure to see that you have enjoyed the Shuttle Service. We understand how important it is to be efficient and reliable, thus providing with...

Prescott, Arizona
Reviewed 20 May 2015

Executive floor is a JOKE! Shuttle service into the city is ONE way - you have to find your own way back. Necessary to have your own transportation to find an eatery or other services in the vicinity. Hotel restaurant is very expensive with limited menu and staff is not fluent in English or well trained. Bed was extremely HARD.

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2Thank sharon g
HiltonMadridAirport, Public Relations Manager at Hilton Madrid Airport, responded to this review

Dear Guest, Thank you for taking the time to share the valuable feedback with us. Your opinion is important to us and we sincerely appreciate your comments as they help us improve and deliver the higher level of service in the future. On the behalf of Hilton Madrid, please accept our sincerest apologies for the experience you have had in...

Reviewed 20 May 2015 via mobile

Unfortunately it is the only Hilton in Madrid, but it really is very convenient with free transportation from Barajas Airport every 20". A taxi to Madrid center is around 23 to 26 Euros, not too bad... The hotel has big, clean an modern rooms (available early in the morning usually), a very nice gym, spa and indoor pool (that open...

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Helpful?
Thank Elio B
HiltonMadridAirport, Public Relations Manager at Hilton Madrid Airport, responded to this review

Dear Mr. Elio, I would like to offer my gratitude for taking your time and leaving your positive feedback. It gives us a great delight to see that you completely enjoyed your stay.We are happy to know that you have found the location to be convenient including the amenities and facilities of the hotel and the breakfast experience for you...

Casa Grande, Arizona
Reviewed 20 May 2015

We stayed three nights and were glad we chose this hotel. They have a complimentary shuttle to/from the airport (and it's really close and convenient), and a morning shuttle to the city center. You only have to get back either by metro or taxi, and both are fairly simple. The food is very good, the pool and spa are outstanding,...

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Helpful?
Thank miznovember
HiltonMadridAirport, Public Relations Manager at Hilton Madrid Airport, responded to this review

Dear Guest, We are delighted to offer our sincere gratitude for leaving such a positive comment about your experience. Our team always strives to provide an excellent service to customers and we are glad to hear that at the end of your stay you have found the team to be friendly and helpful. Moreover, it was our pleasure to provide...

Chicago, Illinois
Reviewed 19 May 2015 via mobile

My wife and I stayed here for a night prior to flying out. The shuttle service was excellent. Location is secluded. There is a mall on the other side of the highway, 20 minute walk or 10 euro cab ride because of the weird location (no direct car ride). The staff was excellent and quick. Rooms are clean but dated....

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Helpful?
Thank David P
HiltonMadridAirport, Public Relations Manager at Hilton Madrid Airport, responded to this review

Dear Mr. David, I would like to thank you for taking the time and sharing your valuable feedback with us. Our team always strives to deliver the excellent service, unfortunately, we have not succeeded during your stay for which we are deeply saddened. Your comments are important to us and they will be used to improve the issues you have...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The stylish Hilton Madrid Airport hotel is just minutes from Madrid Barajas International Airport and the bustling cosmopolitan city of Madrid. Take advantage of the complimentary shuttle service to and from the airport and stops at attractions or use the nearby Metro station as your link to the city of Madrid.Indulge in a fantastic selection of rooms at this Madrid hotel which include impressive marble bathrooms, flat-screen LCD or plasma TVs and wireless internet access. Guest rooms feature heated floors and floor-to-ceiling windows. Executive, deluxe and relaxation rooms offer complimentary access to the Executive Lounge. Enjoy a suite that offers a separate living room and fluffy bathrobes for your comfort and convenience. Refresh with a swim in the hydrotherapeutic pool and exercise in the fully equipped fitness center.Consider the self-contained Convention Center located in the North Tower of the Hilton Madrid Airport for business conferences, celebrations and stylish Madrid weddings. Host up to 450 guests in space that includes a board room and elegant ballroom, making this Madrid airport hotel an ideal location.Savor sumptuous Mediterranean cuisine in the Reserva Grill Restaurant and enjoy tantalizing tapas and a glass of Rioja in the Ferrum Bar. ... more   less 

Additional Information about Hilton Madrid Airport

Address: Avenida Hispanidad 2-4, 28042 Madrid, Spain
Region: Spain > Community of Madrid > Madrid > Airport / Barajas
Price Range: RM424 - RM1,098 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hilton Madrid Airport 5*
Number of rooms: 284
Reservation Options:
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Also Known As:
Hilton Madrid Airport Hotel Madrid
Hilton International Madrid Airport
Madrid Hilton
Hotel Style:
#32 Business Hotel in Madrid
#43 Romantic Hotel in Madrid
#43 Family Hotel in Madrid
#56 Luxury Hotel in Madrid
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Madrid Airport staff and other travellers.
52 questions
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Questions? Get answers from Hilton Madrid Airport staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I like the lower floors of Hotels at Airports and not next to the elevator.”
 of 5 bubbles 387indy, 16 Feb 2017 | Read review
“Try the pool..... weather permitting, its small but nice, good airport hotel”
 of 5 bubbles RafaTexas, 13 Feb 2017 | Read review
“Executive Level”
 of 5 bubbles amlash, 30 Jan 2017 | Read review
“A map of the hotel shows the motorway at reception end, so choose rooms at the other side if you want silence.”
 of 5 bubbles AngusJ, 30 Jan 2017 | Read review
“Executive Suite perfect size for a family of 3”
 of 5 bubbles MallorcaStyle, 15 Dec 2016 | Read review
5 of 5