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Hotel Sercotel Alfonso XIII

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135 Reviews from our TripAdvisor Community

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Showing 32: English reviews
Piraeus, Greece
2 reviews
Reviewed 3 weeks ago

I have been to Cartagena on a business trip for five days. The hotel is located on a walking distance from the city center. Clean with friendly stuff. A typical buffet breakfast room is located on the first floor of the hotel and you can enjoy a nice breakfast.

Helpful?
Thank byianni
Juan Carlos G, Director General at Hotel Sercotel Alfonso XIII, responded to this review

Thank you very much for your kind words. Best regards More 

Level Contributor
2 reviews
Reviewed 19 October 2016 via mobile

I stayed 9th floor room. So, Wifi is very weak inside room. And, when I arrived this hotel, my room's safe box was NOT working. Next morning, I asked reception clerk to check and repair this box. But, situation was NOT changed after returning from business. It is NEVER safe.

Helpful?
Thank shingoh28
Juan Carlos G, Director General at Hotel Sercotel Alfonso XIII, responded to this review

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn... More 

Travellers are raving about these Cartagena hotels

UK
Level Contributor
54 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed 23 August 2016 via mobile

The hotel was chosen primarily on price, very good value. I had a room on the front of the hotel which was very noisy during street cleaning at 7 until 8am - I would suggest asking for a rear room on check in. Room was spacious, and had a fridge. Nice bathroom and two single beds pushed together (normal in... More 

Helpful?
Thank tallbird
Juan Carlos G, Director General at Hotel Sercotel Alfonso XIII, responded to this review

Dear Guest, Thank you for taking the time to share your feedback. We are so sorry that you found in your room some malfunction or breakdown. We hope to welcome you back to our hotel very soon! Sincerely, More 

Swiss Alps, Switzerland
Level Contributor
104 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 3 May 2016

Disappointed with this hotel supposed to be 4 star, there was no restaurant and the 'bar' was a serve yourself area with a vending machine and tea/coffee and dried milk powder, breakfast was a small buffet. We asked to be moved to a different room as ours on the first was very noisy from the road outside which was refused,... More 

Helpful?
Thank 315howardd
Juan Carlos G, Director General at Hotel Sercotel Alfonso XIII, responded to this review

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 17 January 2016 via mobile

We stayed for 5 nights at this hotel, from 27th December to 1st of January. On 30th night my telephone( IPhone 5 ) had been stolen from our room, we found our door open when we came back to the hotel and my phone was missing. We announced the police but nothing happened, the personal of the hotel did nothing... More 

Helpful?
1 Thank Anca R
Juan Carlos G, Director General at Hotel Sercotel Alfonso XIII, responded to this review

First of all, we are sorry for what happened during your stay at our hotel in December. I would like you to know that we followed this issue closely at all times, so we have very detailed information on the matter. If you wish, you may contact us and I will be more than happy to give you further information... More 

Keighley, United Kingdom
Level Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 24 October 2015

The rooms were quite spacious and very clean with good facilities. There was good attention to detail as we were provided with tea/coffee making facilities after day 1. The rooms were quiet and the air conditioning good. The breakfast was varied, with lots of choice hot and cold and the service was good although self serve coffee was slow when... More 

Helpful?
Thank TheSmithsLilyHall
Juan Carlos G, Director General at Hotel Sercotel Alfonso XIII, responded to this review

Dear client, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you... More 

Balsicas, Spain
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 25 August 2015 via mobile

Very good hotel, quite a walk to Cartagena centre, where all the restaurants and activity is. Rooms are clean and fairly large, staff are courteous and speak English, breakfast is continental and also does hot English breakfast.

Helpful?
Thank Roylps
Juan Carlos G, General Manager at Hotel Sercotel Alfonso XIII, responded to this review

Thank you very much for your feedback and your kind words and we wish you have a good day. More 

Level Contributor
120 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 17 May 2015 via mobile

Stayed at the hotel while on business in cartagena. Good location lots around but I found the room to be a little stuffy like a box that is closing in on you. The staff was polite and the hotel is probably one of the better around.

Helpful?
Thank Aaron R
Juan Carlos G, General Manager at Hotel Sercotel Alfonso XIII, responded to this review

Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come... More 

Prince George, Canada
Level Contributor
42 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 13 April 2015

This is a great location - close to the train and bus stations. We were only in for a couple of nights. The room was small and clean. The staff were very helpful and spoke enough English for us to get by.

Helpful?
Thank Bill J
Juan Carlos G, General Manager at Hotel Sercotel Alfonso XIII, responded to this review

Dear client, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you... More 

Dublin, Ireland
Level Contributor
45 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 21 September 2014

Very good location,bedroom was a good size and very clean,Air condition a little noisy.Staff very friendly and helpful,parking next door to hotel €13 per night.Lots to do and see in the area. Cartagena is about 20 minutes from San Javier Airport.

Helpful?
Thank skipper153
Juan Carlos G, General Manager at Hotel Sercotel Alfonso XIII, responded to this review

Dear client, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Room Service
  • Business Centre with Internet Access
Official Description (provided by the hotel)
The 4-star Hotel Sercotel Hotel Alfonso XIII is located in the main avenue of Cartagena, where you can walk to all the monuments and tourist areas of the city. The hotel offers various services such as free wireless Internet in all areas of the hotel, Fun Zone, restaurant and even great ideal to celebrate your best events (congresses, meetings, weddings, ...) Lounges. Our 7 meeting rooms are equipped with audiovisual technology and services that may be used in any event in Cartagena . Sercotel Hotel Alfonso XIII offers 124 fully equipped with a classic style and cozy rooms. Whirlpool in all rooms . Bicycle rentals and concerted gym. Citywide mobile (portable minirouter) WIFI. Free tea and coffee facilities in room and lobby area. ... more   less 

Additional Information about Hotel Sercotel Alfonso XIII

Address: Paseo Alfonso XIII 40, 30203 Cartagena, Spain
Region: Spain > Region of Murcia > Cartagena
Price Range: RM318 - RM393 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Sercotel Alfonso XIII 4*
Number of rooms: 124
Reservation Options:
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Also Known As:
Best Western Cartagena
Cartagena Best Western
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Sercotel Alfonso XIII staff and other travellers.
2 questions
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Questions? Get answers from Hotel Sercotel Alfonso XIII staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“top floor at the back”
 of 5 bubbles 315howardd, 3 May 2016 | Read review
“choose a room at the back as the front faces the main road,although with the window closed you cannot hear the traffic.”
 of 5 bubbles skipper153, 21 Sep 2014 | Read review
“Avoid the hotel and go somewhere else”
 of 5 bubbles Visitors1973, 13 Feb 2014 | Read review
“I did ask for a sunny afternoon room - but I suspect that they may with a inside wall vista - so the road rooms were fine - and quiet”
 of 5 bubbles dianne10, 15 Feb 2012 | Read review
“go for rooms upper floors”
 of 5 bubbles yachtsurvey, 31 Oct 2011 | Read review
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